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Who is this Course for? Mastering Unity 3D Intermediate Level Training Course Our Unity 3D training programs are tailored for individuals aspiring to become game developers, creative minds, & enthusiasts keen to explore the realm of game development. Learn 3D & 2D games or looking to master Unity's cross-platform features. Click here for more info: Website Duration: 20 hours Approach: 1-on-1 Individualized Attention & Customized Content Timetable: Scheduling any hour between 9 am and 7 pm, from Mon to Sat Course Overview: Sessions 1-2: Introduction to Unity Familiarize yourself with Unity's interface and workspace Create a new Unity project and set up the initial scene and navigation Sessions 3-4: Asset Management Explore and download free assets Import various asset types into Unity and understand their applications Sessions 5-6: Environmental Design Utilize Unity's terrain tools for environment creation Enhance scenes with textures, materials, and environmental objects Sessions 7-8: Character Development Design 3D character models Rig, animate, and import characters into Unity Sessions 9-10: Player Interaction Set up player controls and script basic movements Implement camera controls for seamless gameplay experiences Sessions 11-12: Physics and Realism Understand and implement physics in Unity Configure collisions, gravity, force, and torque for realistic interactions Sessions 13-14: Audio Enhancement Master audio implementation with sound effects and background music Fine-tune volume and pitch for immersive gameplay Sessions 15-16: Lighting and Visual Effects Employ advanced lighting techniques, including dynamic day-night cycles Enhance visuals with lens flares and particle systems Sessions 17-18: User Interface Design Construct user interfaces using Unity's canvas system Integrate interactive elements such as buttons and menus, ensuring smooth functionality Sessions 19-20: Optimization and Performance Implement optimization techniques and utilize the profiler for performance analysis Improve frame rates and reduce memory usage for seamless gameplay Session 21-22: Multiplayer Integration Explore multiplayer implementation and set up local multiplayer games Session 23-24: Mobile Game Development Discover mobile game development in Unity Build, deploy, and optimize games for mobile devices, focusing on performance and controls Session 25: Advanced Topics Delve into advanced scripting techniques, including coroutines, delegates, and events Explore shader programming and visual effects, and venture into VR development with Unity and Oculus Quest Final Project: Create a Comprehensive Game Test the game thoroughly, identify and resolve bugs Make necessary adjustments and improvements for a polished final product Experience the Real-Time Development Platform: Unleash your creativity and create 3D, 2D, VR, and AR experiences across various industries, including games, automotive, AEC, film, and more. Unity Pro offers a complete solution to develop better, iterate faster, and grow your business. Enjoy amazing games and immersive experiences with multi-platform support. Get started today: Unity Pro. Learning Outcomes: Participants will gain expertise in Unity 3D, mastering asset management, environmental design, character animation, player interaction, physics, audio, lighting, UI, optimization, and advanced scripting. They will develop a complete game, honing skills in debugging and project completion. Career Opportunities: Graduates can pursue roles as Game Developers, Mobile Game Developers, VR/AR Developers, Game Designers, UI/UX Designers, Game Testers, Indie Game Developers, Educational Game Developers, Freelance Developers, or Game Development Instructors, leveraging their Unity 3D skills for diverse and exciting career paths in the gaming industry. Skills Acquired: Participants in the Mastering Unity 3D Intermediate Level Training Course will gain advanced proficiency in Unity 3D game development, including: Advanced 3D Game Development Techniques Real-time Physics and Animation Skills Multiplatform Game Deployment Expertise Job Opportunities: Upon completion, individuals can pursue roles such as: Game Developer Unity 3D Programmer AR/VR Developer Interactive Simulation Designer This course equips participants with the expertise required for exciting opportunities in game development studios, AR/VR companies, and interactive media agencies, setting the stage for a successful career in the gaming and simulation industry. Course Advantages: Comprehensive Unity Mastery: Develop expertise in various Unity aspects, including game design, scripting, animation, and optimization. Hands-On Project Experience: Engage in practical projects mirroring real-world game development, enhancing your skills and portfolio. Interactive Live Instruction: Learn from experienced instructors in real-time, encouraging interactive discussions, Q&A sessions, and personalized guidance. Flexible Learning Paths: Opt for in-person or online classes, ensuring accessible and convenient learning tailored to your needs. Lesson Revisions: Access recorded lessons, allowing flexible review and reinforcement of concepts at your own pace. Lifetime Email Support: Benefit from ongoing support via email, where experts are available to assist with any questions or challenges, even after the course concludes.

Why Choose Character Animation in 3ds Max Training Course? Click here for more info. Top character animation course in 3ds Max, this course provides an accessible learning experience. Learning character animation enables you to create your own short films. It's not just a means of income; it evolves into a passion.  Duration: 20 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Enroll in our exclusive "Character Animation Fundamentals in 3ds Max" course at London Design Training, guided by experienced tutors Sitwat Ali, Qasim Ali, and Jess. Gain in-depth insights into animating 3D characters, covering essential techniques like character rigging, pose creation, and seamless pose-to-pose animation. 3ds Max Character Animation Course Duration: 20 hours Course Overview: Master the art of character animation in 3ds Max with our comprehensive course. Ideal for beginners and those with some 3D modeling and animation experience, this course covers everything you need to know to bring characters to life. Course Outline: Introduction to Character Animation Explore animation principles Get familiar with 3ds Max animation tools Learn to create character rigs and manage the timeline Basic Animation Principles Understand keyframes and animation cycles Apply the 12 principles of animation Work with the graph editor and ease-in/out techniques Advanced Animation Techniques Utilize the reaction manager for complex animations Master non-linear animation methods Animate with inverse kinematics, custom controllers, expressions, and scripts Creating Characters Craft a character model with proper topology Create UV maps and apply textures Prepare characters for rigging Facial Animation Learn facial animation principles Create blend shapes and morph targets Master lip syncing techniques Body Animation Animate walk cycles and character motion Achieve believable character poses Implement character physics Advanced Character Animation Work with motion capture data Use CAT and Biped tools Understand motion blur and create special effects Render and output animations Character Animation Projects Bring all skills together in practical projects Create basic and complex character animations Course Requirements: Computer with 3ds Max installed Basic computer operations knowledge Passion for character animation Course Goals: Upon completion, you'll have a thorough grasp of character animation in 3ds Max, capable of creating realistic and sophisticated character animations using advanced techniques. You'll be equipped with the skills to continue honing your character animation abilities independently.

This free introductory training webinar is designed to raise awareness of children of parents with a mental illness.

IP broadcast training course description A current hot topic in recent years has been the provision of multimedia services over IP networks aka triple or quadruple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Use Wireshark to analyse and troubleshoot TV streams. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate IPTV technologies. Design data networks, which will support IPTV. IP broadcast training course details Who will benefit: Anyone working in broadcast. Prerequisites: TCP/IP foundation for engineers Duration 3 days IP broadcast training course contents What is IPTV? What is IP? What is TV? Pixels, frames, colour, digital modulation, digital video broadcasting. SDTV, HDTV, 4K. IPTV architectures, Contribution, distribution, delivery. IPTV standards. Hands on Base IP connectivity, VLC. IPTV protocol stacks IP, TCP, UDP, RTP. IPv6. HTTP. Bandwidth requirements. Hands on IPTV bandwidth calculations. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands on Analysing MPEG frames. IP issues Quality vs. bandwidth. Bandwidth, delay, latency, jitter, signalling. Routers. Hands on Analysing jitter and other performance issues. IPTV performance and QoS IP DSCP field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, Diffserv. 802.1Q. Traffic shaping. QoE. Hands on best effort versus prioritisation. UDP versus TCP Reliable, unreliable, connection oriented, connectionless. Broadcasts, multicasts and unicasts. TCP flow control, TCP and performance. Hands on TCP window sizes. RTP RTP, ports, mixers, translators, RTCP, SMPTE, FEC. Hands on RTP analysis with Wireshark. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, PIM-SM, SSM. MLD. Hands on Analysing multicast streams. OTT TV HTTP, HTTPS, Chunked HTTP. Adaptive streaming. HTML5. DASH vs HLS. Hands on Analysing HTTP streams. Security Firewalls, TLS, DRM, watermarking. Encryption. Geolocation. VPNs. IPTV architecture and other protocols Content providers, Service providers, delivery networks, home networks. Caching, Service discovery. RTSP. SAP, SDP. DHCP, DNS, NTP

IPTV training course description A current hot topic in recent years has been the provision of multimedia services over IP networks aka triple or quadruple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Use Wireshark to analyse and troubleshoot TV streams. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate IPTV technologies. Design data networks, which will support IPTV. IPTV training course details Who will benefit: Anyone working with IPTV. Prerequisites: TCP/IP Foundation for engineers Intro to data communications & networking. Duration 3 days IPTV training course contents What is IPTV? What is IP? What is TV? Pixels, frames, colour, digital modulation, digital video broadcasting. SDTV, HDTV, 4K. IPTV architectures, Contribution, distribution, delivery. IPTV standards. Hands on Base IP connectivity, VLC. IPTV protocol stacks IP, TCP, UDP, RTP. IPv6. HTTP. Bandwidth requirements. Hands on IPTV bandwidth calculations. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands on Analysing MPEG frames. IP issues Quality vs. bandwidth. Bandwidth, delay, latency, jitter, signalling. Routers. Hands on Analysing jitter and other performance issues. IPTV performance and QoS IP DSCP field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, Diffserv. 802.1Q. Traffic shaping. QoE. Hands on best effort versus prioritisation. UDP versus TCP Reliable, unreliable, connection oriented, connectionless. Broadcasts, multicasts and unicasts. TCP flow control, TCP and performance. Hands on TCP window sizes. RTP RTP, ports, mixers, translators, RTCP, SMPTE, FEC. Hands on RTP analysis with Wireshark. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, PIM-SM, SSM. MLD. Hands on Analysing multicast streams. OTT TV HTTP, HTTPS, Chunked HTTP. Adaptive streaming. HTML5. DASH vs HLS. Hands on Analysing HTTP streams. Security Firewalls, TLS, DRM, watermarking. Encryption. Geolocation. VPNs. IPTV architecture and other protocols Content providers, Service providers, delivery networks, home networks. Caching, Service discovery. RTSP. SAP, SDP. DHCP, DNS, NTP Hands on Fixing the network.

About this Virtual Instructor Led Training (VILT)  This 5 half-day course provides a detailed description of all performance testing methods for all thermal power plant equipment including boilers, turbines, condensers, pumps, fans, deaerators, and feedwater heaters. The methodology, and code requirements for the performance tests for all thermal power plant equipment will be explained in detail. The preparatory work and instrumentation required for each test will also be covered during the course. The efficiency calculations for all equipment used in circulating fluidized bed (CFB) boiler and pulverized coal boiler power plants will be explained, including all processes, operational and maintenance activities, capital projects, technical options, potential initiatives and incentives to implement upgrades / repairs for increasing the power plant equipment efficiency. The course will also provide a thorough explanation of CFB and pulverized coal boiler technology including hydrodynamics, combustion, emissions, design considerations, gas-solid separators, design of CFB and pulverized coal boiler components, management of solid residues, materials, stoichiometric calculations, and model for sulfur capture. The operation, maintenance, testing, and refurbishment options of all the equipment and systems used in CFB and pulverized coal power plants will be presented, including boilers, superheaters, reheaters, turbines, condensers, feedwater heaters, deaerators, pumps, compressors, fans, electric generators, instrumentation and control systems, and governing systems, etc. The participants will get equipped on all factors which affect the CFB and pulverized coal boiler power plant efficiency and emissions, all methods used to calculate the heat rate of CFB and pulverized coal power plants as well as all areas in CFB and pulverized coal boiler power plants where efficiency loss can occur. Updated information on the methods used to improve CFB boiler and pulverized coal boiler power plant heat rate will also be provided. It includes: Optimizing the combustion process and sootblowing Controlling the steam temperature Recovering moisture from boiler flue gas Performing steam turbine maintenance Lowering condenser back pressure Pre-drying high moisture coal and reducing stack temperature Training Objectives Thermal Plant Performance Testing: Gain a thorough understanding of all the performance testing methods for all thermal power plant equipment including boilers, turbines, condensers, pumps, fans, daerators, and feedwater heaters Performance Test Methodology and Code Requirements: Understand the methodology, and code requirements for performance tests of all thermal power plant equipment Performance Test Preparatory Work and Instrumentation: Learn about the preparatory work and instrumentation required for each equipment performance test in a thermal power plant Equipment Efficiency Calculations: Gain a thorough understanding of the efficiency calculations for all the equipment used in circulating fluidized bed (CFB) boilers and pulverized coal boilers power plants Calculating the Heat Rate of CFB and Pulverized Coal Boiler Power Plants: Learn all the methods used to calculate the heat rate of CFB and pulverized coal boiler coal power plants Benefits of Lowering the Heat Rate of CFB and Pulverized Coal Boiler Power Plants: Understand all the benefits of lowering the heat rate of CFB coal power plants Methods Used to Improve CFB and Pulverized Coal Boiler Power Plants Heat Rate: Gain a thorough understanding of all the methods used to improve the heat rate of CFB and pulverized boiler coal power plants Processes, Operational and Maintenance Activities in CFB and Pulverized Coal Boiler Power Plants: Discover all the processes, operational and maintenance activities used to improve the heat rate of CFB and pulverized coal power plants Capital Projects Used to Improve the Heat Rate of CFB and Pulverized Coal Boiler Power Plants: Learn about all the capital projects used to improve the heat rate of CFB and pulverized coal power plants Technical Options for Improving the Heat Rate of CFB and Pulverized Coal Boiler Power Plants: Understand all the technical options used to improve the heat rate of CFB and pulverized coal boiler power plants Potential Initiatives and Incentives to Implement Upgrades / Repairs for Improving the Heat Rate of CFB and Pulverized Coal Bed Boiler Power Plants: Discover all the potential initiatives and incentives to implement upgrades / repairs for improving the heat rate of CFB and pulverized coal power plants Factors Affecting CFB and Pulverized Coal Boiler Power Plants Efficiency and Emissions: Learn about all the factors which affect CFB and pulverized coal boiler power plants efficiency and emissions Areas in CFB and Pulverized Coal Power Plants where Efficiency Loss Can Occur: Discover all the areas in CFB and pulverized coal power plants where efficiency loss can occur Optimize the Operation of CFB and Pulverized Coal Power Plant Equipment and Systems to Improve the Plant Heat Rate: Understand all the techniques and methods used to optimize the operation of CFB and pulverized coal power plant equipment and systems to improve the plant heat rate CFB and Pulverized Coal Power Plant Equipment and Systems: Learn about the various types of CFB and pulverized coal power plant equipment and systems including boilers, superheater, reheaters, steam turbines, governing systems, deaerators, feedwater heaters, coal-handling equipment, transformers, generators and auxiliaries Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Training Methods The VILT will be delivered online in 5 sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. The instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all the delegates gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Trainer Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a soft copy of the following materials written by the instructor: 'POWER GENERATION HANDBOOK' second edition published by McGraw-Hill in 2012 (800 pages) Excerpt of the relevant chapters from the 'POWER PLANT EQUIPMENT OPERATION AND MAINTENANCE GUIDE' published by McGraw-Hill in 2012 (800 pages) THERMAL POWER PLANT PERFORMANCE TESTING MANUAL (includes practical information about all the performance testing methods for all thermal power plant equipment - 400 pages) POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Who is this course for? 3ds Max Character Animation Training Course. Master character animation in our 3ds Max course. All levels welcome. Learn from certified tutors in flexible in-person or online sessions. Create unique 3D characters from scratch, gaining personalized techniques to fuel your creativity. Click here for more info: Website Duration: 20 hours Method: 1-on-1 personalized attention Schedule: Flexible 1-on-1 sessions. Schedule your sessions at your convenience, choosing any hour between 9 am and 7 pm from Mon to Sat. Course Title: 3ds Max Character Animation Workshop Duration: 20 Hours Course Overview: This workshop is meticulously crafted to instill the foundational principles of character animation utilizing 3ds Max. Whether you're a novice or possess some background in 3D modeling and animation, this course caters to your learning needs. You'll delve into the art of character rigging, grasp animation essentials, and employ advanced methods to breathe life into your characters. Course Outline: Module 1: Introduction to Character Animation Grasping animation principles Exploring 3ds Max animation tools Mastering character rig creation Understanding the intricacies of the timeline Module 2: Basic Animation Principles Embracing keyframe dynamics Crafting fundamental animation cycles Applying the 12 principles of animation Navigating the graph editor Utilizing ease-in and ease-out techniques Module 3: Advanced Animation Techniques Harnessing the power of the reaction manager Crafting non-linear animations Implementing inverse kinematics for dynamic movements Designing custom controllers Exploring expressions and scripts Module 4: Character Creation Sculpting a character model from scratch Grasping the nuances of topology Perfecting UV maps and texturing techniques Preparing characters for seamless rigging Module 5: Facial Animation Mastering facial animation principles Creating expressive blend shapes Utilizing morph targets for nuanced expressions Achieving flawless lip syncing Module 6: Body Animation Crafting seamless walk cycles Animating characters in motion Creating authentic and believable poses Employing character physics for lifelike movements Module 7: Advanced Character Animation Implementing motion capture data for realistic animations Leveraging CAT and Biped for intricate movements Understanding motion blur nuances Adding special effects for enhanced realism Fine-tuning rendering and outputting animations Module 8: Character Animation Projects Synthesizing knowledge into practical applications Creating a fundamental character animation Crafting a nuanced walk cycle Executing complex character animations Course Requirements: Access to a computer with 3ds Max installed Basic proficiency in computer operations Enthusiasm for delving into the world of character animation Course Goals: Upon completion, you will possess a profound understanding of character animation in 3ds Max. You'll be equipped with the expertise to create intricate, lifelike character animations using advanced techniques. Moreover, you'll gain the skills necessary to continue honing your craft, ensuring a solid foundation for your future endeavors in the realm of character animation. Upon successful completion of the 3ds Max Character Animation Workshop, participants will: Master Fundamental Principles: Understand the core principles of character animation, including keyframe dynamics, timing, and the 12 principles of animation, laying a strong foundation for advanced techniques. Proficient Software Usage: Navigate 3ds Max confidently, utilizing animation tools, character rigging techniques, and specialized editors for precise control over character movements. Advanced Animation Techniques: Apply advanced techniques such as non-linear animations, inverse kinematics, and custom controller design to create dynamic and realistic character movements. Facial Animation Mastery: Demonstrate expertise in facial animation by creating expressive blend shapes, morph targets, and achieving seamless lip syncing for realistic character emotions. Body Language Proficiency: Create fluid and natural body movements, including walk cycles, dynamic poses, and character motions, capturing the essence of lifelike animations. Special Effects Integration: Integrate special effects seamlessly into character animations, enhancing visual appeal and realism in the final output. Project Implementation: Apply acquired knowledge and skills in practical projects, including basic character animations, walk cycles, and complex character animations, demonstrating proficiency in real-world scenarios. Problem-Solving Skills: Develop problem-solving abilities related to character animation challenges, employing creative solutions to achieve desired results. Collaborative Skills: Engage in collaborative projects, demonstrating effective communication and teamwork while integrating animations into broader creative contexts. Portfolio Enhancement: Build a robust portfolio showcasing diverse character animations, reflecting both technical prowess and creative expression, essential for career advancement in the animation industry. Continued Learning: Acquire the skills and confidence necessary to pursue further learning and self-improvement in the field of character animation, enabling a continuous growth trajectory in the industry. Course Title: 3ds Max Character Animation Workshop Duration: 20 Hours Key Details: Course Focus: Comprehensive training in character animation using 3ds Max, covering fundamental principles, advanced techniques, facial animation, body language, special effects integration, and project-based learning. Audience: Ideal for beginners and individuals with some background in 3D modeling and animation, aiming to enhance their skills in character animation for industries such as animation studios, gaming, and film production. Instruction Method: Interactive, instructor-led sessions combining theoretical knowledge with hands-on practical exercises, fostering a dynamic learning environment. Flexible Learning Options: Participants can choose between in-person and live online sessions, accommodating diverse schedules and geographical locations. Certified Instructors: Experienced tutors and industry professionals with certification in 3ds Max and character animation, ensuring high-quality instruction and personalized guidance. Project-Based Learning: Engage in real-world projects, applying learned skills to create character animations, walk cycles, and intricate character movements, fostering practical expertise. Software Proficiency: Gain proficiency in 3ds Max, including animation tools, character rigging, and specialized editors, enabling participants to confidently navigate the software. Collaborative Learning: Opportunities for teamwork and collaborative projects, encouraging effective communication and networking within the class. Career Development: Build a diverse and impressive portfolio, receive guidance on industry best practices, and develop problem-solving skills crucial for a successful career in character animation. Post-Course Support: Access to resources, tutorials, and community forums, allowing participants to continue learning and stay updated with industry trends even after the course completion. Certification: Participants receive a certificate of completion, recognizing their proficiency in 3ds Max character animation, enhancing their professional credibility in the job market. By enrolling in this course, you'll enjoy the following advantages: Comprehensive Learning: Master the art of character animation in 3ds Max, covering fundamental concepts and advanced techniques. Certified Tutors and Industry Experts: Learn from experienced professionals with extensive knowledge of character animation, providing valuable insights. Personalized Instruction: Receive one-to-one training tailored to your specific learning needs, ensuring individual attention and effective progress. Flexible Learning Options: Choose between in-person or live online training, offering convenience and accessibility to suit your schedule. Recorded Lessons: Access recorded sessions to review content and reinforce your learning at your own pace and convenience. Lifetime Email Support: Benefit from ongoing assistance and guidance through email, even after completing the course. Free Career Advice: Tap into our industry expertise and receive valuable career guidance to excel in the field of character animation.

Disciplined Agile Scrum Master (DASM): Virtual In-House Training Is your team treading water using waterfall? Do you feel trapped in an agile framework? Would you like to find solutions to the problems you've been wrestling with? Are you looking for ways to enhance your team's agility? Break free from your old ways by choosing a way of working that fits your team's context. Find strategies to improve your processes and strengthen your team with the Disciplined Agile® tool kit. Disciplined Agile Scrum Master is a nine-lesson, instructor-led course that shows you how to use Disciplined Agile (DA™) to improve your team's way of working. In just two days, you will become familiar with foundational agile and lean practices that DA supports, practice using the tool kit to solve problems, and learn how to build high-performance teams. Filled with activities, animations, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Scrum Master (DASM) exam and, equally important, start using Disciplined Agile immediately. #BBD0E0 » What You Will Learn After the completion of this course, you will be able to: Apply foundational agile and lean practices in your own team setting Describe what business agility is and how it is core to value proposition of Disciplined Agile® Describe the significance of the Disciplined Agile mindset Define the DA™ principles, promises, and guidelines and how they set Disciplined Agile apart from other frameworks Explain how people are organized into DA teams Define the primary DA roles and how they each are key to the success of a self-organizing agile team Explain how to help your team work well together using the Lean principle of 'respect people' Analyze your team's context to make better process-related decisions Select the best-fit DA life cycles for your teams Apply the five DA steps of choosing your team's way of working (WoW) Apply the relevant agile and lean techniques to successfully initiate your team Apply the relevant agile and lean techniques to support your team producing business value Apply the relevant agile and lean techniques to support your team releasing their work into production Apply the relevant agile and lean techniques to support your team on an ongoing basis Recognize when to be resilient List and define the principles of Lean Significance of the Disciplined Agile® Mindset Business agility and how it is core to value proposition of Disciplined Agile Eight DA principles and how they are core to what sets Disciplined Agile apart from other agile frameworks Which situations each of the DA™ life cycles is best applied DA Practice of choosing a team's way of working (WoW) Foundations of Agile How people are organized into DA teams Primary DA roles and how they each are key to the success of a self-organizing agile team Help your team work well together (Lean principle 'Respect people') Inception phase and why it is important DA tool kit to tailor your way of working within a select phase according to context Agile techniques and ceremonies relevant to Inception Construction phase and why it is important Agile techniques and ceremonies that take place during Construction Eliminate Waste and Build Quality (Lean principles) Deliver Value Quickly (Lean principle) Transition phase and why it is important Ongoing phase and why it is important Learn Pragmatically (Lean principle) Elements of the process blade (onion) diagram Principles of Lean When to be resilient Benefits of explicit workflow Kaizen loops and PDSA techniques for continuous improvement Options for cross-team learning: "community of practice" and "center of excellence"

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

Level 4 Award 12 credits This package entitles you to the relevant required courses to achieve a Level 4 Award and is equal to 12 credits. After purchase, we will be in touch to discuss your module options. Please see individual module pages for more details, as well as applicable dates & times.