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Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Are you interested in enrolling on an Online (Distance) Learning Degree at Arts University Plymouth, but curious about how virtually attending an Arts University works? If so, join us online for our Free 3-Session Online Learning Taster Course. An introduction to our January-start degrees. This course has been designed to give you a taste of what it is like to study with us virtually, as well as giving you tailored support for your university application. You will get a virtual art university experience, and a chance to meet some of the lecturers for the subjects you are interested in studying.

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Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is people who are moving into a database role, or whose role has expanded to include database technologies. Developers that deliver content from SQL Server databases will also benefit from this material. Overview Describe key database concepts in the context of SQL Server Describe database languages used in SQL Server Describe data modeling techniques Describe normalization and denormalization techniques Describe relationship types and effects in database design Describe the effects of database design on performance Describe commonly used database objects This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs. This course updates and replaces course 10985C previously published under the same title. 1 - Introduction to databases Introduction to Relational Databases Other Databases and Storage Data Analysis SQL Server Database Languages 2 - Data Modeling Data Modelling Designing a Database Relationship Modeling 3 - Normalization Fundamentals of Normalization Normal Form Denormalization 4 - Relationships Introduction to Relationships Planning Referential Integrity 5 - Performance Indexing Query Performance Concurrency 6 - Database Objects Tables Views Stored Procedures, Triggers and Functions Additional course details: Nexus Humans 55313 Administering Configuration Manager, Part 1: Fundamentals and Asset Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55313 Administering Configuration Manager, Part 1: Fundamentals and Asset Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for a programmer or web developer who is new to mobile app development in iOS. The student has experience using a computer running Mac OS X and developing applications or websites using object-oriented programming languages and tools, but may not have experience using the languages and tools specific to the iOS development environment. Overview In this course, you will develop, test, and package applications for devices that run the iOS operating system, including iPad and iPhone. You will: •Use Xcode to create and run an iOS application. •Write Objective-C code to enable iOS app user interface elements to interact with users. •Identify and describe common iOS design patterns and user interface standards. •Lay out and program apps to provide navigation among multiple views. •Access data from various locations, including app resources, user preferences, private app storage, and web services. •Enable an app to present graphics and multimedia. •Enable an app to interact well with other apps, the iOS system, and the mobile device it runs on. •Debug an app and implement runtime error handling. •Prepare an app for release, including configuration to support internationalization, and to run on multiple devices and different screen dimensions. This Logical Operations courseware is no longer available on the LO Store, but can be purchased by phone orderIn this course, students will learn how to develop and publish iOS apps, focusing on developing business apps for iPhones and iPads. Using Xcode to Develop an iOS App Set Up and Configure Xcode Create an App Project Create a User Interface Run an App in Simulator Programming in the iOS Development Environment Write Code to Handle User Interaction Organize and Maintain Code Use Predefined Classes Identifying Design Requirements for iOS Apps Design an App to Meet User Expectations iOS Design Patterns and Templates Implementing Multiple View Navigation Create an iOS App with Multiple Views Add a Custom View Controller Class Show Temporary Views Working with Data Select an Appropriate Data Storage Approach Load App Data from Property Lists Access Web Data and Services Store and Retrieve Preferences Working with Graphics and Media Load Graphic Images Draw Graphics Through Code Add Animation Effects Integrating with the App Ecosystem Manage App State Changes Map a Location Support Multiple Devices and Orientations Making Code More Robust and Maintainable Debug an App in Xcode Write Code to Handle Runtime Errors Finalizing an App Enable an App to Support Multiple Languages Prepare an App for Release

Duration 4 Days 24 CPD hours This course is intended for This course is the first in a series of two courses designed for programmers who are new to RPG IV. Basic programming experience is required. The student should have attended at least an introductory course to programming such as one of those available at technical colleges. The student is not taught the concepts of programming. Experienced programmers who are new to the Power System with IBM i should also attend this course. Examples of other programming languages are BASIC, COBOL, or RPG II. This course focuses entirely on the features of the RPG IV Version 7 compiler and the techniques that this compiler provides. Features of V7 are discussed. Previous techniques and the maintenance of programs that are written using legacy techniques, such as fixed format calculations, are not covered in the classroom. Some additional material and the bibliography will assist the new RPG IV programmer in the maintenance of legacy applications. Overview Write RPG IV version 7.1 programs to produce reportsWrite simple RPG IV version 7.1 inquiry programs that interact with displaysReview compilation listing, find and correct compilation errorsMaintain existing applications written in the RPG IV Version 7.1 languageUse many popular RPG IV built-in functions This course is a comprehensive exposure to the basic features and functions of RPG IV for Version 7. Course Outline RPG IV introduction Coding specifications for RPG IV Data representation and definition Manipulating data in calculations Using printer and display files in an RPG IV program Structured programming, error handling, subprocedures, and subroutines Using arrays, data structures, and data areas Accessing the DB2 database using RPG IV What's next? Additional course details: Nexus Humans AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. Platform Overview Understand the Features and Functionality of B2B Commerce Setup Administer Commerce Cloud Adjust Sharing Settings Configure the Storefront Secure Domain Style Your Storefronts with Themes Add Widgets to Storefront Pages Leverage Indexing Enable Caching for Storefront Pages B2B Buyers Manage Contacts Create Buyer Users Understand Community Licenses Enable a User Create Account Groups Create Price Lists Manage Storefront Access Products Add Standard Products to a Price Book Create a Product Bundle Create a Product Kit Create an Aggregated Product Create a Dynamic Kit Create an Assembly Product Marketing and Pricing Strategies Show Related Products Create Subscription Products Set Up Promotions Offer Coupons for Discounts on Storefront Purchases Offer Tiered Pricing to Give Customers a Price Break Configure Attribute Pricing Configure Contract Pricing Storefront Organization Show Your Featured and Spotlight Products Plan Your Category Structure Add a Menu Component Create Page Sections Customize Storefront Headings with Page Labels Localization Add or Change the List of Available Languages Add or Change the List of Available Currencies Localize Objects Advanced Configurations Enable Effective Accounts Split an Order with Line Level Independence Additional course details: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 45.625 Days 273.75 CPD hours Overview Live, instructor-led virtual classes: Benefit from an interactive classroom with added flexibility and convenience. Access to Red Hat certified instructors: Virtual classes are taught by the same experienced subject matter experts who lead classroom trainings. Flexible scheduling options: Various class topics and time options facilitate incorporating learning and preferences into busy schedules. Focused training sessions: Participants can narrow their learning to more specific topic areas. Choice of learning modality: A combination of self-paced materials and expert-taught classes maximizes learning. Train without traveling: Learn when, where, and how it is best for you Red Hat© Learning Subscription Premium provides a customizable learning experience with self-paced and live training options. Users can tailor their learning with recorded video classes, e-books, online content, and live virtual classes. A subscription provides access to content across the entire Red Hat product portfolio, content that is continuously updated by Red Hat experts. Live, instructor-led classes create an engaging, immersive learning experience. These interactive sessions compliment the on-demand, self-paced learning materials available with a Red Hat Learning Subscription for highly effective, flexible training for everyone from beginners to experienced professionals.This subscription provides an array of additional features to complement the learning experience. Cloud-based labs give the opportunity for hands-on practice in actual Red Hat environments. Expert extras are short, on-demand videos where Red Hat practitioners demonstrate innovative technologies in practical scenarios. Skills paths and pre-assessments are available for course selection guidance. Red Hat Learning Subscription Premium also includes certification exams. Red Hat?s exams are industry-recognized and performance-based. These exams validate that holders have the skills needed to undertake even the most ambitious technology projects. Reporting capabilities to track progress toward training and certification goals. 24x7 self-paced access to Red Hat online training and video classroom courses Content is created by Red Hat experts who build and use Red Hat technology and is directly related to Red Hat certification exams. Early access Be the first to explore in-development technology before it is officially released by accessing courses and labs in development. Cloud-based labs Get hands-on practice in authentic Red Hat environments, delivered 24x7 on six continents. Skills paths Map your learning and certification goals to one of the skills paths inside the platform to develop a strong foundation for a specific skill set. Certification exams and retakes Validate your skills through performance-based exams remotely or at a testing station. Exams can be taken when and where it's most convenient. Expert extras Red Hat field practitioners present short demo videos to supplement courses by showing innovative technologies and practices based on actual use cases. Expert chat Get direct answers and guidance from curriculum experts via a 30-minute chat session per day. Machine translations provide chat dialogue in local languages. E-book Downloads Download course e-books to continue learning offline. Reporting An individual?s dashboard provides a summary of training progress, courses and labs taken, and exam status. Management reports provide insights so a team?s engagement and progress can be measured. Globally available,translated content Access Red Hat?s most popular courses in as many as 11 languages: English, International Spanish, Brazilian Portuguese, French, Italian, German, Simplified Chinese, Korean, Japanese, Hindi, and Czech. Additional course details: Nexus Humans Red Hat Learning Subscription Premium training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Learning Subscription Premium course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for an individual who has experience developing and deploying basic business logic and user interfaces using the programmatic capabilities of the Force.com platform, including practical application of the skills and concepts noted in the exam objectives below. Overview When you complete this course, you will be able to:Describe the structure of the exam and the exam?s objectives.List the most heavily weighted exam objectives.Describe key features of the Force.com programming languages, including: Apex, SOQL, SOSL, and Visualforce.Explain important Force.com concepts, such as the testing framework, governor limits, and the save order of execution.Explain the ALM of a Salesforce development project. By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. A mock exam at the end of the course will help you assess your readiness. Introduction to the Course and the Exam Introduction to AW computing Introduction to the Platform Developer I certification Salesforce FundamentalsLogic & Process Automation (Part 1) Working with Formulas and Rollup Summary Fields Working with Basic Constructs in Apex Working with SOQL Working with SOSL Working with DML Working with Exceptions and Governor Limits Logic & Process Automation (Part 2) Working with Apex classes Working with Apex triggers Describe the save order of execution User Interface Working with Visualforce Pages Working with Visualforce Controllers Working with the Lightning Component Framework Testing Describing the Testing Framework and Requirements Creating Test Data and Tests Executing a Test Testing Considerations Debug & Deployment Tools Debugging Deploying Certification Preparation Resources

Duration 3 Days 18 CPD hours This course is intended for This course is intended for application administrators, developers, IT leaders, and application architects. Overview As a result of attending this course, students should be able to configure, secure, and manage a Red Hat JBoss AMQ 7.0 broker to create and integrate message-driven applications. Red Hat© AMQ Administration (AD440) helps system administrators, architects, and developers acquire the skills they need to administer the message broker, Red Hat JBoss AMQ. Through numerous hands-on exercises, the student will create, configure, manage, and monitor broker instances including hardened, clustered brokers that provide high availability and failover. This course is based on Red Hat JBoss AMQ 7.0. Red Hat JBoss AMQ, part of the Red Hat application integration suite, provides application administrators, software architects, and developers the ability to integrate disparate applications in a decoupled manner using enterprise messaging paradigms. Providing a highly performant and robust message broker, router, and client libraries for numerous languages, Red Hat JBoss AMQ is the solution for asynchronous and synchronous messaging. Red Hat AMQ Administration (AD440) helps system administrators, architects, and developers acquire the skills they need to administer Red Hat JBoss AMQ. Through numerous hands-on exercises, the student will create, configure, manage, and monitor broker instances including hardened, clustered brokers that provide high availability and failover. Course introduction Introduce and review the course. Install the broker Install JBoss AMQ, create a broker instance, and verify connectivity to the instance. Configuration Configure message addresses and queues. Secure access to the broker Configure authentication, authorization, and encryption on the broker. Configure broker persistence Configure zero, file-based, and database-backed persistence. Manage broker resource consumption Configure the broker to limit memory and other resource consumption. Implement broker clustering, high availability, and failover Create a scalable and highly available cluster of brokers. Monitor and manage the broker Monitor and manage broker resources using logging and the web console. Route messages to brokers Install JBoss AMQ interconnect and configure routes to brokers. Comprehensive review of Red Hat AMQ administration Configure Red Hat JBoss AMQ brokers and verify proper operation.