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When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Duration 5 Days 30 CPD hours This course is intended for This course is intended for: Solutions Architects who are new to designing and building cloud architectures Data Center Architects who are migrating from on-premises environment to cloud architectures Other IT/cloud roles who want to understand how to design and build cloud architectures Overview In this course, you will learn how to: Make architectural decisions based on AWS architectural principles and best practices Use AWS services to make your infrastructure scalable, reliable, and highly available Use AWS Managed Services to enable greater flexibility and resiliency in an infrastructure Make an AWS-based infrastructure more efficient to increase performance and reduce costs Use the Well Architected Framework to improve architectures with AWS solutions This course covers all aspects of how to architect for the cloud over four-and-a-half-days. It covers topics from Architecting on AWS and Advanced Architecting on AWS to offer an immersive course in cloud architecture. You will learn how to design cloud architectures, starting small and working to large-scale enterprise level designs-and everything in between. Starting with the Well-Architected Framework, you will learn important architecting information for AWS services including: compute, storage, database, networking, security, monitoring, automation, optimization, benefits of de-coupling applications and serverless, building for resilience, and understanding costs Module 1: Introduction The real story of AWS Well-Architected Framework Six advantages of the cloud Global infrastructure Module 2: The Simplest Architectures S3 Glacier Choosing your regions Hands-on lab: Static Website Module 3: Adding a Compute Layer EC2 Storage solutions for instances Purchasing options such as dedicated host vs instances Module 4: Adding a Database Layer Relational vs non-relational Managed databases RDS Dynamo DB Neptune Hands-on lab: Deploying a web application on AWS Module 5: Networking in AWS Part 1 VPC CIDR and subnets Public vs private subnets NAT and internet gateway Security groups Module 6: Networking in AWS Part 2 Virtual Private Gateway VPN Direct Connect VPC peering Transit Gateway VPC Endpoints Elastic Load Balancer Route 53 Hands-on lab: Creating a VPC Module 7: AWS Identity and Access Management (IAM) IAM Identity federation Cognito Module 8: Organizations Organizations Multiple account management Tagging strategies Module 9: Elasticity, High Availability, and Monitoring Elasticity vs inelasticity Monitoring with CloudWatch, CloudTrail, and VPC Flow Logs Auto scaling Scaling databases Hands-on lab: Creating a highly available environment Module 10: Automation Why automate? CloudFormation AWS Quick Starts AWS Systems Manager AWS OpsWorks AWS Elastic Beanstalk Module 11: Deployment Methods Why use a deployment method? Blue green and canary deployment Tools to implement your deployment methods CI/CD Hands-on lab: Automating infrastructure deployment Module 12: Caching When and why you should cache your data Cloudfront Elasticache (Redis/Memcached) DynamoDB Accelerator Module 13: Security of Your Data Shared responsibility model Data classification Encryption Automatic data security Module 14: Building Decoupled Architecture Tight coupling vs loose coupling SQS SNS Module 15: Optimizations and Review Review questions Best practices Activity: Design and architecture - two trues and one lie Module 16: Microservices What is a microservice? Containers ECS Fargate EKS Module 17: Serverless Why use serverless? Lambda API Gateway AWS Step Functions Hands-on lab: Implementing a serverless architecture with AWS Managed Services Module 18: Building for Resilience Using managed services greatly increases resiliency Serverless for resiliency Issues with microservices to be aware of DDoS Hands-on lab: Amazon CloudFront content delivery and automating WAF rules Module 19: Networking in AWS Part 3 Elastic Network Adapter Maximum transmission units Global Accelerator Site to site VPN Transit Gateway Module 20: Understanding Costs Simple monthly calculator Right sizing your instances Price sensitive architecture examples Module 21: Migration Strategies Cloud migration strategies Planning Migrating Optimizing Hands-on lab: Application deployment using AWS Fargate Module 22: RTO/RPO and Backup Recovery Setup Disaster planning Recovery options Module 23: Final Review Architecting advice Service use case questions Example test questions Additional course details: Nexus Humans Architecting on AWS - Accelerator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Architecting on AWS - Accelerator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for: Solutions architects and cloud architects seeking their AWS Certified Solutions Architect - Associate certification Customers and APN Partners who have 6 to 12 months of experience with AWS including a strong architecture background and experience Individuals who prefer an instructor led course for training and exam readiness Individuals who have not taken the Architecting on AWS course in the last ~6 months Overview In this course, you will learn to: Make architectural decisions based on AWS architectural principles and best practices Leverage AWS services to make your infrastructure scalable, reliable, and highly available Leverage AWS Managed Services to enable greater flexibility and resiliency in an infrastructure Make an AWS-based infrastructure more efficient to increase performance and reduce costs Use the Well-Architected Framework to improve architectures with AWS solutions Navigate the logistics of the examination process, exam structure, and question types Identify how questions relate to AWS architectural concepts Interpret the concepts being tested by an exam question This five-day, instructor-led course helps busy architects get away from the day-to-day to get focused and ready for their AWS Certified Solutions Architect ? Associate exam. Attendees learn the fundamentals of building IT infrastructure on AWS, so they can build scalable and resilient solutions in the cloud, by spending the first 3 days on the Architecting on AWS course. They?ll start getting in the exam readiness mindset with bonus end of module quizzes. Next, they?ll learn strategies to answer exam questions and avoid common mistakes with the Exam Readiness: AWS Certified Solutions Architect ? Associate half-day course. The course broadens attendees? knowledge of AWS services with deep dives into Amazon Redshift, Amazon Kinesis, and AWS Key Management Service, and then concludes with two quizzes and an instructor guided review of the AWS Certified Solutions Architect ? Associate practice exam. Architecting on AWS Module 1: Introduction Module 2: The Simplest Architectures Hands-On Lab 1: Hosting a Static Website Module 3: Adding a Compute Layer Module 4: Adding a Database Layer Hands-On Lab 2: Deploying a Web Application on AWS Module 5: Networking in AWS Part 1 Hands-On Lab 3: Creating a Virtual Private Cloud Architecting on AWS (continued) Module 6: Networking in AWS Part 2 Module 7: AWS Identity and Access Management (IAM) Module 8: Elasticity, High Availability, and Monitoring Hands-On Lab 4: Creating a Highly Available Environment Module 9: Automation Hands-On Lab 5: Automating Infrastructure Deployment with AWS CloudFormation Module 10: Caching Architecting on AWS (continued) Module 11: Building Decoupled Architectures Module 12: Microservices and Serverless Architectures Hands-On Lab 6: Implementing a Serverless Architecture with AWS Managed Services Module 13: RTP/RPO and Backup Recovery Setup Module 14: Optimizations and Review Exam Readiness: AWS Certified Solutions Architect -- Associate Module 0: The Exam Module 1: Design Resilient Architectures Module 2: Design Performant Architectures Module 3: Specify Secure Applications and Architectures Module 4: Design Cost-Optimized Architectures Module 5: Define Operationally Excellent Architectures Exam Readiness Additional deep dive of AWS services Quiz #1 Practice exam: AWS Certified Solutions Architect ? Associate Quiz #2 Wrap-up

Course Outline: What is “Diversity and Inclusion”?  The Cultural Contact Lens - understanding different people's experiences  The Social Ecological Model - understanding how individual elements sit within and impact upon social change  Finding your ‘why’, and the Business Case for D&I  Going above and beyond the Law - the Equality Act (2010) and protected characteristics  Becoming comfortable with feeling uncomfortable  Privilege, power, and the Cycle of Oppression  An introduction to allyship  Summary and questions

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English for Job Interview Course Overview: This course is designed to help learners build confidence and fluency when preparing for job interviews in English. It covers essential interview techniques, language, and strategies to handle various interview scenarios. Learners will gain the skills needed to effectively communicate their qualifications, strengths, and experiences, while responding to questions in a professional manner. By completing the course, learners will be well-prepared to approach job interviews with the confidence needed to succeed. Course Description: In this course, learners will explore key interview topics such as how to answer difficult questions, how to present themselves professionally, and how to make a lasting impression during an interview. The course offers detailed insights into common interview questions, appropriate language usage, and how to craft compelling answers that highlight skills and experience. Learners will be guided through various types of interview formats, including behavioural and situational interviews, to ensure they are ready for any challenge. The course is structured to provide a supportive learning environment that encourages confidence building and mastery of essential job interview techniques. English for Job Interview Curriculum: Module 01: English for Job Interview: Introduction Module 02: How to Answer Difficult Interview Questions (See full curriculum) Who is this course for? Individuals seeking to improve their job interview performance Professionals aiming to advance in their career by mastering interview techniques Beginners with an interest in preparing for interviews in English Job seekers looking to improve their interview skills and boost their confidence Career Path Job interview consultant HR assistant or coordinator Career coach Recruitment consultant Professional seeking career advancement

Interview Skills: Ace the Interview Course Overview: "Interview Skills: Ace the Interview" is a comprehensive course designed to equip learners with essential strategies and techniques to excel in job interviews. Through this course, learners will gain a deeper understanding of interview dynamics, including how to present themselves confidently, handle common and challenging questions, and leave a positive impression on potential employers. The course is tailored to provide clear, actionable advice that can be applied to interviews across various industries. Whether you are preparing for your first job interview or looking to refine your skills, this course offers valuable insights to ensure you stand out in the competitive job market. Course Description: This course covers key areas of interview preparation, including how to craft a compelling self-presentation, research the company, and effectively answer both standard and tough questions. Learners will explore strategies for handling behavioural questions, demonstrating relevant skills, and creating lasting positive impressions. Each module is designed to progressively build knowledge, offering practical approaches to navigating interviews with confidence. The course also addresses the critical aspect of salary negotiations and provides insights on how to respond to sensitive questions. By the end of the course, learners will have honed their interview skills and be well-prepared for success in their job search. Interview Skills: Ace the Interview Curriculum: Module 01: Introduction Module 02: The Warm Up Module 03: The Core Module 04: Let’s Talk About Money Module 05: General Instructions (See full curriculum) Who is this course for? Individuals seeking to improve their job interview performance. Professionals aiming to advance their career through better interview techniques. Beginners with an interest in understanding the interview process. Anyone looking to refine their approach to job interviews. Career Path: Job Seekers Recruitment Coordinators Career Coaches HR Assistants Interview Preparation Consultants

I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.

Study session for professionals supporting someone with Huntington's disease. This study session is aimed at professionals supporting someone with Huntington's disease either at home or in a care setting and will give a general overview of Huntington's disease. We will cover topics such as: What is Huntington's disease? What are the symptoms? What might help when supporting someone who has Huntington's disease? There will be opportunities for questions. The session will take up to an hour and a half. For more information on what information we collect and how we use it when booking onto one of our events, please see our privacy policy on our website.