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This 18 weeks Virtual Airline Cabin Crew course delivered via Zoom. Lessons scheduled for once a week, evenings from 6:30pm to 9pm. 98% Employment rate after completion of the course. Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are.  This intensive 18 weeks Virtual Airline Cabin Crew course designed for candidates who wish to: Travel the world and be paid for it Work in a friendly, collaborative atmosphere, 5000 metres above the sea level Build a global network This glamourous and exciting job requires lots of training and energy. Behind the beautiful smile of each flight attendant, stands a highly trained and skilled person who can deal with unforeseen situations on board.  98% Employment rate after completion of the course. How will you learn? Apart of our traditional class-based tuition, we also offer Virtual Learning courses. On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification. We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!! You will have: According to the timetable- 1 lesson per week for 18 consecutive weeks. Exams and final exam based on which the certificate will be issued. On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment. Individual support on the journey from the course to a job placement Receive constant updates on recruitment and news from Aviation the world We will enhance your CV Full support on your job application process Gain an insight into the airline selection process and final one-to-one interview What is Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally.  Flight Attendant benefits: Getting paid for travelling the world Lifestyle Flexible Work Schedules Meeting Interesting People Free Food & Accommodation Excellent Compensation The uniforms Working Environment How to become successful Flight Attendant job candidate?Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation. Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round.  Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners.  Why London Waterloo Academy? Top Airline Cabin Crew course provider in London 98% Employment rate after completion of the course With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. The vast global experience of our instructors This course has been developed in accordance with EASA PART-CC Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. Course Entry Requirements: English Language at B2 (CEFR) level or above. There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career.  Dates (choose one for your course): 14 March 2024 – 11 July 2024, Thursday classes 10 June 2024 – 7 October 2024, Monday classes 17 September 2024 – 14 January 2025, Tuesday classes 18 November 2024 – 17 March 2025, Monday classes Course duration – 18 weeks Classes – once a week Lesson Time – 6:30pm to 9pm – GMT (London time) Course fee – £529 (we offer flexible payment plan and accept weekly instalments) Registration fee – £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)

'Motorcycle Skills - Improve your Riding in Eight Weeks' is an online distance learning e-course which will help motorcyclists improve their riding skills. It's suitable for intermediate and advanced riders.

Why Choose Mastering Maya Basics to Intermediate Course? Click here for more info: Website Our courses cater to graphic designers, animators, and beginners, providing industry-standard animation skills. Dive into 3D animation, modeling, simulation, and rendering for film, TV, games, and ads. Duration: 20 hours Approach: 1-on-1 Sessions. Schedule: Design your own schedule by pre-booking a convenient hour of your choice, available Mon to Sat between 9 am and 7 pm. I. Introduction to Maya (1.5 hours) Understanding Maya and its Applications Navigating the Maya Interface and Basic Tools Creating and Managing Projects II. 3D Modeling (3 hours) Basics of Polygon Modeling Creating Simple and Complex 3D Shapes Organic Shape Creation using NURBS Advanced Techniques: Extrusions, Bevels, and Editable Objects III. Texturing and Materials (1.5 hours) Introduction to Texturing and Material Creation UV Unwrapping and Texture Mapping Importing and Applying Textures and Images IV. Lighting and Rendering (2 hours) Fundamental Lighting Techniques Camera Setup and Composition Rendering Images and Animations Output Options and File Formats V. Animation (4 hours) Keyframe Animation and Animation Curves Rigging and Animating Characters Motion Paths and Animation Layers Editing Animation Clips VI. Rigging (2 hours) Introduction to Rigging and Skeletons Binding Skin and Weight Maps Creating Rigging Systems for Characters VII. Special Effects (1.5 hours) Particle Systems and Dynamics Creating Fluids, Fire, and Other Effects Special Effects Editing: Explosions, Smoke, and more VIII. Advanced Modeling Techniques (1.5 hours) Complex Objects using Booleans and Deformers Modifying Curves and Surfaces Organic Shape Creation with Sculpting Tools IX. Conclusion and Next Steps (0.5 hours) Course Review Further Learning Tips and Resources Q&A and Feedback Please note: The course content and duration are flexible, tailored to match learners' needs and skill levels. Throughout the course, lifetime email support ensures you receive guidance with any challenges you face. Embark on your Autodesk Maya journey, exploring 3D modeling and animation with confidence. Additional Topics Covered: Modeling: Surfaces, Control Vertex, Polygons, Extrusion, Vertices, Edges, Bridge Tool, Combining, Smooth, Mirror Geometry, Merging Vertices, Subdivision Modeling. Deformations: Twist, Lattice, Flare, Bend. Shapes: Lines, Pen Tools. Animations: Basic Keyframes, Vertex Animation, Clusters, Path Animations, Skeletons, Bones, IK Handle Tool, Skinning. Dynamics: Fire, Lighting, Soft and Rigid Bodies, Particles, Collisions, Gravity. Fur and Paint Effects: Fur Basics, Fur Color Corrections, Paint Effects, Paint Modifier, Brush Animations. Texturing: Diffuse and Bump Maps, Reflections, Transparency, Shaders, Toon Shaders, Glow Textures. Lighting: Basic and Advanced Lights, Shadows, Special Light Effects. Camera: Free and Aim Cameras, Camera Effects, Path Animations. Fluid Effects and Ncloth: 2D and 3D Containers, Collision Effects, Gravity, Wind Effects. Rendering: Images and Animations, Render Techniques, Resolution Settings, Batch Rendering. Download Maya Maya Proficiency: Master Maya's interface, tools, and functions, advancing from basic to intermediate levels. 3D Modeling Expertise: Create diverse 3D models using polygonal and NURBS techniques, from simple shapes to intricate designs. Texturing and Rendering Skills: Apply textures, create materials, and utilize advanced rendering techniques for high-quality visuals. Animation Techniques: Understand keyframe animation, rigging, and character animation, producing engaging animations and special effects. Special Effects and Dynamics: Explore particle systems, fluid dynamics, and advanced visual effects, enhancing realism in animations. Advanced Modeling and Sculpting: Master complex modeling techniques, including Booleans, deformers, and organic shape creation through sculpting tools. Professional Portfolio: Develop a diverse portfolio showcasing 3D modeling and animation skills, ready for presentation to employers or clients. Problem-Solving Skills: Learn creative approaches to solve complex 3D challenges effectively. Collaborative Abilities: Understand team dynamics and collaboration within the 3D production pipeline. Recommended Books: "Introducing Autodesk Maya 202X" by Dariush Derakhshani and Randi L. Derakhshani: Comprehensive beginner's guide to Maya's essential tools and techniques. "Mastering Autodesk Maya 20XX" by Todd Palamar: In-depth intermediate guide covering advanced features, modeling, animation, and rendering. "Maya Character Creation: Modeling and Animation Controls" by Chris Maraffi: Focuses on character creation, covering modeling, rigging, and animation. "Maya Secrets of the Pros" by Todd Palamar: Expert tips and techniques from professional Maya artists, detailing advanced workflows and best practices. "Stop Staring: Facial Modeling and Animation Done Right" by Jason Osipa: Specialized book on facial modeling and animation, perfect for character expression enthusiasts. "The Art of 3D Computer Animation and Effects" by Isaac Kerlow: Offers foundational knowledge in 3D computer animation principles, applicable to various software, including Maya. Mastering Maya Basics to Intermediate Course Benefits: Comprehensive Skill Development: Master essential tools and techniques, from basics to intermediate, with hands-on projects mirroring real industry scenarios. Industry-Grade Proficiency: Acquire expertise in Autodesk Maya, enhancing credibility in animation, visual effects, and gaming industries. Creative Exploration: Unlock creative potential through advanced shading, lighting, dynamics, and simulations, enabling imaginative project realization. Portfolio Enhancement: Build a strong portfolio showcasing skills in 3D modeling, animation, and rendering for career advancement. Individualized Support: Receive personalized guidance and feedback, ensuring tailored learning experiences and skill refinement. Potential Jobs After Course: 3D Animator: Create lifelike character animations for films, games, and advertisements. 3D Modeler: Design detailed 3D characters, environments, and objects for various applications. Visual Effects Artist: Produce stunning visual effects for movies, TV shows, and commercials. Texture/Lighting Artist: Develop intricate textures and set the mood with expert lighting. Rigging Specialist: Rig characters and objects for realistic movement in animations. Rendering Specialist: Optimize rendering capabilities for high-quality images and animations. Game Developer: Contribute to interactive game development using Maya's features. Freelance Artist/Animator: Work independently on diverse projects, collaborating with studios and agencies. Skill Advancement: Progressive Mastery: Develop from basics to intermediate levels in Autodesk Maya, honing essential tools for stunning 3D visuals and animations. Hands-On Learning: Interactive Practice: Engage in practical projects, refining your skills in 3D modeling, advanced materials, character animation, and high-quality renders. Industry-Ready Proficiency: In-Demand Skills: Acquire proficiency in Autodesk Maya, a key software in animation and gaming, enhancing your employability. Creative Exploration: Unlock Creativity: Experiment with advanced shading, lighting, and dynamic animations, unleashing your creative potential in Maya. Flexible Support: Tailored Learning: Access recorded lessons for review, deepening your understanding, with lifetime email support for continuous guidance.

AutoCAD-Mac Introduction to Advanced Training Course This project-based course is tailored for AutoCAD Mac users, architecture and interior design students and professionals. Click here for more info: Website When Can I Book This Training Course? Personalized experience with 1-on-1 sessions designed to fit your unique needs. Available from Monday to Saturday, 9 am to 7 am Or Call to Book 02077202581. Duration of Training: 16 hours. Training Method:  1-on-1, providing the option for in-person sessions or live online training. Course Content Section 1: Introduction Course Overview Section 2: Basic Concepts Status Bar and The Units Drawing Commands Control Points - Vertex or Verteces Modifying Commands Snap Settings Drawing An Outline Section 3: Dimensions and Customization Adding Dimensions and Dimension Style Manager Importing Dimension Styles Customizing Shortcuts Section 4: Advanced Techniques Adding Walls Thickness with Offset Command Adding interior layout Cleaning Layout lines with Trim Section 5: Text and Styling Text Editing and Importing Text Styles Main File Formats in AutoCAD Section 6: Design Elements Creating Openings in the Floor Plan Adding Openings - Part 2 Adding Openings - Part 3 Drawing Doors & Windows Using Line Types & Linetype Scale Group and Ungroup Commands Using Blocks Using Blocks Library & Dynamic Blocks Section 7: Layers and Furnishing Layers - Part 2 Layers - Part 3 Furnishing Bedrooms & Bathrooms - Part 1 Adding Furniture, Fixtures, and Equipments | part 2 Adding Furniture, Fixtures, and Equipments | part 3 Drawing the Kitchen Drawing the Living Room Drawing Dining Room & Adding Casework Adding Steps and Railings Using Stretch Command Finishing Steps and patio areas Hatch command Hatch Customization Adding Plants & Finishing Floor Plan Section 8: Layout and Printing Paper Space & Page Setup Manager Working with Viewport & Using Print Command Scale & Using Multiple Viewports Locking Viewport Scale Drawing A Titleblock - Part 1 Drawing A Titleblock - Part 2 Copying the Titleblock Using Titleblock with Attributes Section 9: Roof Plan and Organization Drawing The Roof Plan Placing Roof Plan on Sheet Organizing Project Drawings & Using Layer Freeze AutoCAD Crashing And What To Do Section 10: Elevations Exterior elevations - Drawing the Outline Exterior elevations - Drawing the Openings Elevations - Detailing - Part 1 Elevations - Detailing - Part 2 Elevations - Repeating the workflow Elevations - Finishing 3rd Elevation Elevations - Drawing the final elevation Section 11: Sections Sections: Drawing Cut Lines & the Outline Sections: Placing 1st Section on Sheet Sections: Drawing Section #2 - Different Technique Sections: Adding Final Detail Section 12: Interior Elevations Interior Elevations: Drawing the Outline Interior Elevations: Placing on Sheet Interior Elevations: Using Block Clip Interior Elevations: Final Drawing Section 13: Conclusion Putting the Final Set Together Proficient AutoCAD Skills: Master essential tools for efficient drawing creation and manipulation. Accurate 2D Designs: Create precise and high-quality layouts with attention to detail. Effective Object Handling: Excel in selecting, moving, copying, and scaling objects. File Management: Organize drawings efficiently and understand different file formats. Precise Measurements: Utilize inquiry commands for accurate design analysis. Annotations and Hatching: Apply text, dimensions, and hatching to enhance drawings. Object Organization: Manage layers and object properties for organized designs. Reusable Content: Efficiently use blocks, tool palettes, and groups for productivity. Layout Optimization: Create layouts with viewports for optimal design presentation. Professional Output: Generate professional plots and PDF output for polished results. Enhanced Productivity: Explore AutoCAD toolsets and web/mobile apps for streamlined workflow. Course Overview: Learn versatile AutoCAD for Mac drawing techniques, applicable across all industries, enabling you to excel in the application. Our trainers incorporate exercises from various disciplines. Who Should Attend: Ideal for newcomers to AutoCAD for Mac, self-taught users seeking correct techniques, and those transitioning from other CAD tools. Requirements: A solid Mac OS understanding is essential, while prior CAD knowledge is not required. Pre-course preparation guidance is provided for new AutoCAD users. Highlights: Perfect for AutoCAD for Mac beginners. Gain skills for precise 2D layouts and designs. Versatile drawing techniques for all industries. Choose between in-class or live online training. Autodesk Certified Tutors: AutoCAD 1-2-1 courses. Hands-on learning with expert trainers. Lifetime post-course email support. Tailored on-request training available. Certificate: Digital certificate included. Tailored Mac Training: Excel in AutoCAD with specialized Mac training, leveraging its distinct features and interface for heightened efficiency. Comprehensive Skill Enhancement: Advance from fundamental to intermediate AutoCAD Mac proficiency, creating precise and professional 2D drawings. Industry-Relevant Expertise: Attain in-demand skills valued by employers in architecture, engineering, and design sectors. Hands-On Project Exposure: Immerse yourself in practical exercises mirroring real-world design scenarios, fostering practical competence. Lesson Recordings for Review: Access recorded lessons for reinforcement and deeper AutoCAD Mac comprehension. Ongoing Email Support: Benefit from lifetime email support, ensuring assistance beyond course completion."

Unity 3d face to face training customised and bespoke.

Studio Health and Safety for Potters - an online course by Tim Thornton. This covers the risks of dust, fumes, toxic materials and more, and how to deal with them

With Acting Coach Mel Churcher Introduction This Zoom course will offer ways to tap into your confident, powerful self; preparation for filming challenging self-tapes; new thoughts on screen work. Resist the idea of typecasting! You can play the roles you find difficult, or have never had the chance to work on. You can surprise yourself; find the joy of stepping into an unfamiliar self. Let’s open the gates and explore the deep or wild unknown – in a positive way. This course offers guidance, tips and exercises to enable your unique charisma to shine through in any role you play. Suitable both emerging talent and working professionals looking to improve. Meet Your Tutor Mel Churcher A-Lister Coach Mel Churcher is an international acting, dialogue and voice coach who has worked with companies including the Royal National Theatre, Royal Shakespeare Company and coaches a wide range of professionals from budding newcomers to top film stars like Daniel Craig, Angelina Jolie, Keira Knightley and Jet Li; from presenters like Raymond Blanc and Goldie to singers like Tricky and Joss Stone. Mel's Work Course Outline This course will increase your confidence with all aspects of screen work and with self-taping scenes for auditions. We’ll also work on a monologue that you film yourself during the course.  This course will offer guidance, tips and exercises to enable your charisma to shine through in any role you play. All sessions are recorded and students expected to watch any filming done of themselves each evening. Also, during the course, to self-film a monologue, and work on a scene to self tape and submit to Mel at conclusion of the course. Day 1 -Monday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm You will be introduced to the course, discuss screen acting, self-taping and talk about the actors’ toolbox. Mel will then invite you to each share a real-life story and do your given monologue. Here you will observe how specific you are, and how much muscle memory you still have in your body from your real experiences. You will explore games and techniques that allow you to find the same life and truth when you are using learned lines. Homework: Students to watch their work on playback. Day 2 -Tuesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm On day two you will continue on your real life stories and monologues. Continuing work on real stories/ monologues. Each actor will get individual time within the group. (all present can see but participant is filmed as solo performance to watch later.) Homework: Students to watch their work on playback. Scenes sent after class; partners chosen – these to be learned and self-taped after the course. Day 3 -Wednesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.30pm On day three you will complete your individual monologue. Mel will also give you self-tape technical tips, elements toolbox and scenes read with partners. Homework: Studio watch their work on playback. Day 4 – Thursday | SELF WORK DAY – MEL NOT PRESENT Actors to film their monologues and send to Mel by 2pm latest! Scenes to be worked on in pairs (if possible) or explored alone. Day 5 – Friday | Time (UK) 10.30am – 1:00pm & 2.30pm – 5.15pm Watching filmed monologues together, with feedback. Toolbox, any remaining thoughts and games, feedbacks. roundup of the course. Homework: Students to film their scenes and send self-tapes within the next fortnight. (If no reader, course partner (or someone else) can read in remotely.) Every participant will have individual feedback on these self-tapes via a personal recording. Additional Information Features Intensive Short Course Small Class Size Held online via Zoom Suitable for all levels of ability Suitable if you are (17 yrs+) and committed to improving your screen acting skills Attracts a varied age range from 17 yrs+. International Students Welcome The course is taught in English, so it is important that you have proficient English language skills Learning Outcomes Increase your chances of getting work Add real life experiences to your acting performance Experience of working with an A-Lister Acting Coach Course Location Live Online Course Via Zoom Stable Internet Connection Required Webcam and Microphone Required Please log in at least 10 minutes before each session begins. A strong internet connection is required to join our live online courses and workshops. Please test your internet connection before booking as we cannot refund due to technical issues. Please familiarise yourself with Zoom before attending your workshop. Your camera will be required to be switched on during the workshop.Students will receive a Zoom link via email to join the workshop. Please log on at least 10 mins before the workshop begins.

EFQM Certified Model Foundation Course The EFQM Foundation course will help you to benchmark and improve the performance of every organisation by using the new EFQM Model and RADAR diagnostic tool, version 2025! This is a two-day online course, delivered via a mix of work-rooms, presentations, videos, and one-to-one support. This course is credited as part of the admission to the EFQM Assessor, Performance Improvement Practitioner or Excellence Practitioner courses. Who is the EFQM Certified Model Foundation course for? This is the essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit an organisation. This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. Whilst this training is effective as a stand-alone course, it is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. At the end of the course, you will be able to: - demonstrate how the EFQM Model could benefit your organisation and how it could be used to overcome current and future challenges - explain how the Model is structured and how the different elements apply to your organisation - start applying the RADAR as both a diagnostic tool - to identify strengths and areas for improvement – and a performance improvement methodology - conduct a high-level self-assessment of your organisation - understand the opportunities provided by EFQM data and insights - gain an insight into the alternative uses of the EFQM Model The EFQM Foundation Course Training Programme Following the welcome and introduction, this course comprises of 9 modules: Module 0: Welcome & course objectives Module 1: Why we need a model to face & master complexity? Why the EFQM Model? Module 2: Introduction to the EFQM Model Module 3: The Model (part 1): Direction Module 4:The Model (part 2): Execution Module 5: The Model (part 3): Results Module 6: RADAR Module 7: Assessment Module 8: Data & Insights Module 9: Next steps Delivery The course is delivered through a virtual trainer led live class Cost £800 + VAT If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Payroll courses in London | Online Courses | Distance Learning Course Overview: Broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll, and it incorporates all the new government requirements for RTI reporting Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. What support is available? Free high-quality course materials Tutorial support Highly equipped IT lab Student Discount with NUS card Exam fees and exam booking service Personalised individual study plan Specialist Career Management service State of the Art Virtual Learning Campus Free Sage Payroll Software Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime and Weekend sessions for Payroll Training Course from London campus. Online Live - Osborne Training offers Live Online sessions for Sage Payroll Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Benefits for Trainees Sage Payroll Qualifications open new doors to exciting careers, as well as extending payroll skills if you are currently employed. State of the Art Virtual Learning Campus Start your own payroll bureau Work in small businesses A payroll career can lead to great things Update your knowledge of Sage payroll Improve your employability prospects A career path into payroll Ideal Continuing Professional Development course Gain a qualification to boost your CV Option to gain IAB accredited qualification Start your training immediately without having to wait for the new term to begin Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the IAB exam or Sage certified exam. Syllabus Advanced processing of the payroll for employees Preparation and use of period end HMRC forms and returns preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Processing Payroll Giving Scheme Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Introduction to Auto-enrolment Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.