Course Description:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.
Course Topics:
1) Science behind workplace conflicts
2) Understanding Human Behaviour
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How You Will Benefit:
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Certification:
Once after the training we will provide you the course completion certificate.

Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Bolton

Standard Fee

Early Bird Fee

Northampton

Conflict Management 1 Day Virtual Live Training in Norwich

Conflict Management 1 Day Virtual Live Training in Manchester

Conflict Management 1 Day Virtual Live Training in Brighton

Conflict Management 1 Day Virtual Live Training in Portsmouth

Conflict Management 1 Day Virtual Live Training in Liverpool

Conflict Management 1 Day Virtual Live Training in Kingston upon Hull

Conflict Management 1 Day Virtual Live Training in Cambridge

1 Day - 8 CPD HoursIncluding managing conflict and dealing with difficult people &amp; situationsThis is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.The course is suitable for all those involved in the provision of healthcare.

1 Day - 8 CPD Hours
Including managing conflict and dealing with difficult people & situations
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.

M&K Update Ltd

Emergency Medicine (EM)

Doctor

Medical Receptionist

Nursing & Midwifery

Bereavement

Medicine & Nursing

Paramedic

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare

London

The package includes the following:<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Enhancing communication in relationships with IBCT</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Building acceptance and tolerance in couples therapy</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Promoting positive behaviour change in partnerships</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Managing conflicts through Integrative Behavioural Therapy</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Deepening emotional intimacy in relationships</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Trust-building techniques in couples therapy</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Overcoming recurrent patterns in relationships</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Foster harmony and connection with IBCT</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Transformative couples therapy program</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Invest in the future of your relationship today and experience the power of Integrative</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Behavioural Couples Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting harmony and connection. Take the first step towards transformative change by scheduling a session with us now.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">3 sessions x 1 hour</li></ul> <a href="https://relationshipsmdd.com/product/integrative-behavioural-couples-therapy-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/integrative-behavioural-couples-therapy-package/</a>

The package includes the following:
Enhancing communication in relationships with IBCT
Building acceptance and tolerance in couples therapy
Promoting positive behaviour change in partnerships
Managing conflicts through Integrative Behavioural Therapy
Deepening emotional intimacy in relationships
Trust-building techniques in couples therapy
Overcoming recurrent patterns in relationships
Foster harmony and connection with IBCT
Transformative couples therapy program
Invest in the future of your relationship today and experience the power of Integrative
Behavioural Couples Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting harmony and connection. Take the first step towards transformative change by scheduling a session with us now.
3 sessions x 1 hour


https://relationshipsmdd.com/product/integrative-behavioural-couples-therapy-package/

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D INTEGRATIVE BEHAVIOURAL COUPLES THERAPY PACKAGE (COUPLES)

General admission

<h2 style="color: var(--text-heading); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text-heading);">This course at a glance</h2><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accredited by CPDQE</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Understand the role and responsibilities of an Administrative Assistant.</li><li fr-original-style="" style="box-sizing: border-box;">Master daily office routines and workstation organization.</li><li fr-original-style="" style="box-sizing: border-box;">Cultivate exceptional relationship management skills.</li><li fr-original-style="" style="box-sizing: border-box;">Enhance communication and record-keeping proficiency.</li><li fr-original-style="" style="box-sizing: border-box;">Navigate office technology and manage travel and email efficiently.</li></ul><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);">As an administrative assistant, you are often the unsung hero of the office, the one who ensures that everything runs like clockwork. This comprehensive course is designed to hone the skills you need to excel in this essential role.&ldquo;Introduction to Administrative Assistant&rdquo; provides a thorough overview of what to expect from the position and sets the stage for your development. &ldquo;Workstation and Daily Routine&rdquo; goes into the nitty-gritty of organizing your workspace and structuring your day for maximum efficiency and productivity.In &ldquo;Relationship Management,&rdquo; you&rsquo;ll learn the nuances of professional networking within the office environment, ensuring you can maintain and foster valuable relationships. &ldquo;Communication Skills of Administrative Assistant&rdquo; focuses on enhancing your ability to communicate effectively, both in writing and verbally, across all levels of the organization.Keeping accurate and accessible records is a critical function of the administrative role, covered in depth in &ldquo;Keeping Accurate Records.&rdquo; &ldquo;Office Equipment in an Organisation&rdquo; ensures you are up-to-date with the latest office technology and know how to troubleshoot common issues.Meeting arrangement is another key skill, and in &ldquo;Meeting Arrangement,&rdquo; you&rsquo;ll learn to handle everything from scheduling to ensuring all materials and equipment are prepared for successful, productive meetings.Lastly, &ldquo;Dealing with People and Managing Conflicts&rdquo; tackles the interpersonal aspects of the role. You&rsquo;ll gain strategies for managing conflicts, handling difficult situations, and maintaining a positive work environment.Join this course to become a central pillar of support in your workplace, mastering the multifaceted role of an administrative assistant. Enroll now and start building a career as an indispensable team member in any business setting.</div></div></div></div></div></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Accredited by</h3>This course is CPDQE&nbsp;accredited, which serves as an impactful mechanism for skill enhancement.&nbsp;Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.Course Curriculum<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Introduction to Administrative Assistant &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Introduction to Administrative Assistant &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Introduction to Administrative Assistant &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Workstation and Daily Routine &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Workstation and Daily Routine &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Workstation and Daily Routine &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Relationship Management &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Relationship Management &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Relationship Management &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Communication Skills of Administrative Assistant &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Communication Skills of Administrative Assistant &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Communication Skills of Administrative Assistant &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Keeping Accurate Records &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Keeping Accurate Records &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Keeping Accurate Records &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Office Equipment in an Organisation &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Office Equipment in an Organisation &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Office Equipment in an Organisation &ndash; PART -3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Travel Arrangements &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Travel Arrangements &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Travel Arrangements &ndash; PART -3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Email Management &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Email Management &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Email Management &ndash; PART -3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Meeting Arrangement &ndash; PART-1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Meeting Arrangement &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Meeting Arrangement &ndash; PART 3</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Dealing with People and Managing Conflicts &ndash; PART 1</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Dealing with People and Managing Conflicts &ndash; PART 2</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Dealing with People and Managing Conflicts &ndash; PART 3</li></ul>

This course at a glance
Accredited by CPDQE
Understand the role and responsibilities of an Administrative Assistant.
Master daily office routines and workstation organization.
Cultivate exceptional relationship management skills.
Enhance communication and record-keeping proficiency.
Navigate office technology and manage travel and email efficiently.
As an administrative assistant, you are often the unsung hero of the office, the one who ensures that everything runs like clockwork. This comprehensive course is designed to hone the skills you need to excel in this essential role.
“Introduction to Administrative Assistant” provides a thorough overview of what to expect from the position and sets the stage for your development. “Workstation and Daily Routine” goes into the nitty-gritty of organizing your workspace and structuring your day for maximum efficiency and productivity.
In “Relationship Management,” you’ll learn the nuances of professional networking within the office environment, ensuring you can maintain and foster valuable relationships. “Communication Skills of Administrative Assistant” focuses on enhancing your ability to communicate effectively, both in writing and verbally, across all levels of the organization.
Keeping accurate and accessible records is a critical function of the administrative role, covered in depth in “Keeping Accurate Records.” “Office Equipment in an Organisation” ensures you are up-to-date with the latest office technology and know how to troubleshoot common issues.
Meeting arrangement is another key skill, and in “Meeting Arrangement,” you’ll learn to handle everything from scheduling to ensuring all materials and equipment are prepared for successful, productive meetings.
Lastly, “Dealing with People and Managing Conflicts” tackles the interpersonal aspects of the role. You’ll gain strategies for managing conflicts, handling difficult situations, and maintaining a positive work environment.
Join this course to become a central pillar of support in your workplace, mastering the multifaceted role of an administrative assistant. Enroll now and start building a career as an indispensable team member in any business setting.
Accredited by
This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement. 
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Course Curriculum
Introduction to Administrative Assistant – PART 1
Introduction to Administrative Assistant – PART 2
Introduction to Administrative Assistant – PART 3
Workstation and Daily Routine – PART 1
Workstation and Daily Routine – PART 2
Workstation and Daily Routine – PART 3
Relationship Management – PART 1
Relationship Management – PART 2
Relationship Management – PART 3
Communication Skills of Administrative Assistant – PART 1
Communication Skills of Administrative Assistant – PART 2
Communication Skills of Administrative Assistant – PART 3
Keeping Accurate Records – PART 1
Keeping Accurate Records – PART 2
Keeping Accurate Records – PART 3
Office Equipment in an Organisation – PART 1
Office Equipment in an Organisation – PART 2
Office Equipment in an Organisation – PART -3
Travel Arrangements – PART 1
Travel Arrangements – PART 2
Travel Arrangements – PART -3
Email Management – PART 1
Email Management – PART 2
Email Management – PART -3
Meeting Arrangement – PART-1
Meeting Arrangement – PART 2
Meeting Arrangement – PART 3
Dealing with People and Managing Conflicts – PART 1
Dealing with People and Managing Conflicts – PART 2
Dealing with People and Managing Conflicts – PART 3

LearnDrive UK

Administration

Administrative Assistant

Administrator

Elevate your administrative prowess with our Administrative Assistant course. Learn to manage daily routines, communication, records, and office technology effectively. Become the organizational backbone in any professional setting with top-tier relationship and conflict management skills.






















General Admission

In the dynamic world of business, individuals often encounter challenges in managing their careers effectively. Professionals in HR may struggle with keeping pace with ever-evolving labor laws and regulations, understanding complex compensation structures, and managing conflicts and employee relations. Discover theknowledge and skills needed to navigate these challenges, offering guidance on career advancement and ensuring they remain an invaluable asset to their organizations.<h3>Learning Objectives</h3>The following are some of the key outcomes in this course:
Learn how to chart your career development, solicit help from your managers and team members, and ultimately define what success means for you. 
Understand your strengths, interests and values.
Establish the different directions you can grow your career. 
Bring clarity to your career vision and tips how to break down large scale career goals.
Understand how to develop and implement your action plan. 
Become more knowledgeable about the steps you can take to advance your career and develop professionally.<h3>Target Audience</h3>Human Resources Professionals. Managers, Team Leaders, Young Professionals

In the dynamic world of business, individuals often encounter challenges in managing their careers effectively. Professionals in HR may struggle with keeping pace with ever-evolving labor laws and regulations, understanding complex compensation structures, and managing conflicts and employee relations. Discover theknowledge and skills needed to navigate these challenges, offering guidance on career advancement and ensuring they remain an invaluable asset to their organizations.
Learning Objectives
The following are some of the key outcomes in this course:
Learn how to chart your career development, solicit help from your managers and team members, and ultimately define what success means for you. Understand your strengths, interests and values.
Establish the different directions you can grow your career. Bring clarity to your career vision and tips how to break down large scale career goals.
Understand how to develop and implement your action plan. Become more knowledgeable about the steps you can take to advance your career and develop professionally.
Target Audience
Human Resources Professionals. Managers, Team Leaders, Young Professionals

Chart Learning Solutions

Human Resources: Driving your Career

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!Unlock the power of effective communication with our comprehensive Public Speaking Training bundle. This bundle is designed to equip you with the essential skills needed to excel in various professional settings. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, showcasing your accomplishment. With 10 additional CPD-QS accredited courses, you will gain a wealth of knowledge and expertise in communication, presentation, confidence building, cross-cultural awareness, and more.Learn how to captivate your audience, convey your ideas with confidence, and master the art of public speaking. With a combination of theoretical knowledge and deeper insights, this bundle will provide you with the tools and techniques to excel in any speaking situation. From delivering impactful presentations to managing conflicts in the workplace, these courses cover a wide range of topics that are highly relevant in today's job market.Enrol in our Public Speaking Training bundle today and take the first step towards becoming a confident and effective communicator.Learning Outcomes:Upon completing the Public Speaking Training bundle, you will:<ul><li>Develop effective public speaking skills, including voice modulation, body language, and speech structure.</li><li>Learn how to create and deliver engaging presentations that captivate your audience.</li><li>Enhance your communication skills, including active listening, effective questioning, and persuasion techniques.</li><li>Build confidence and assertiveness in your communication style.</li><li>Gain cross-cultural awareness and learn how to communicate effectively in diverse settings.</li><li>Develop conflict management skills and strategies to handle challenging situations.</li><li>Learn effective stress management techniques for the workplace.</li></ul> Start your learning journey straightaway!This Public Speaking Training curriculum has been designed by Public Speaking Training experts with years of Public Speaking Training experience behind them. The Public Speaking Training course is extremely dynamic and well-paced to help you understand Public Speaking Training with ease. You'll discover how to master the Public Speaking Training skill while exploring relevant and essential topics.Assessment ProcessOnce you have completed all the courses in the Public Speaking Training bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Professionals looking to enhance their communication skills and advance their career prospects.</li><li>Individuals seeking to build their confidence and proficiency in public speaking.</li><li>Aspiring speakers who want to captivate their audience with impactful presentations.</li><li>Anyone looking to improve their communication skills for personal or professional development.</li><li>Individuals are interested in cross-cultural awareness and conflict management in the workplace.</li></ul>
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This bundle will give you an edge in various professions, such as:<ul><li>Corporate executives</li><li>Sales and marketing professionals</li><li>Human resources managers</li><li>Customer service representatives</li></ul>According to the latest data, professionals with strong communication and public speaking skills earn an average salary of £40,000 to £65,000 per year, depending on the industry and level of expertise.
 </div>

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!
Unlock the power of effective communication with our comprehensive Public Speaking Training bundle. This bundle is designed to equip you with the essential skills needed to excel in various professional settings. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, showcasing your accomplishment. With 10 additional CPD-QS accredited courses, you will gain a wealth of knowledge and expertise in communication, presentation, confidence building, cross-cultural awareness, and more.
Learn how to captivate your audience, convey your ideas with confidence, and master the art of public speaking. With a combination of theoretical knowledge and deeper insights, this bundle will provide you with the tools and techniques to excel in any speaking situation. From delivering impactful presentations to managing conflicts in the workplace, these courses cover a wide range of topics that are highly relevant in today's job market.
Enrol in our Public Speaking Training bundle today and take the first step towards becoming a confident and effective communicator.
Learning Outcomes:
Upon completing the Public Speaking Training bundle, you will:
Develop effective public speaking skills, including voice modulation, body language, and speech structure.
Learn how to create and deliver engaging presentations that captivate your audience.
Enhance your communication skills, including active listening, effective questioning, and persuasion techniques.
Build confidence and assertiveness in your communication style.
Gain cross-cultural awareness and learn how to communicate effectively in diverse settings.
Develop conflict management skills and strategies to handle challenging situations.
Learn effective stress management techniques for the workplace.
Start your learning journey straightaway!
This Public Speaking Training curriculum has been designed by Public Speaking Training experts with years of Public Speaking Training experience behind them. The Public Speaking Training course is extremely dynamic and well-paced to help you understand Public Speaking Training with ease. You'll discover how to master the Public Speaking Training skill while exploring relevant and essential topics.
Assessment Process
Once you have completed all the courses in the Public Speaking Training bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.
 Who is this course for? 
Professionals looking to enhance their communication skills and advance their career prospects.
Individuals seeking to build their confidence and proficiency in public speaking.
Aspiring speakers who want to captivate their audience with impactful presentations.
Anyone looking to improve their communication skills for personal or professional development.
Individuals are interested in cross-cultural awareness and conflict management in the workplace.
 Career path 
This bundle will give you an edge in various professions, such as:
Corporate executives
Sales and marketing professionals
Human resources managers
Customer service representatives
According to the latest data, professionals with strong communication and public speaking skills earn an average salary of £40,000 to £65,000 per year, depending on the industry and level of expertise.

Academy for Health and Fitness

Professional Skills

Counselling Skills

Business Communication Skills

Professional Skills Course (PSC)

Public Speaking

Presentation Skills

Public Speaking Training Course - CPD Certified

Welcome to Prison Officer Training Course: A Comprehensive Guide to Correctional Practices. In this course, you&#39;ll learn: <ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to the Role of a Prison Officer:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the responsibilities and duties of a prison officer.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Importance of maintaining security, order, and discipline within correctional facilities.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical considerations and professional conduct expectations.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Qualifications and Recruitment Process:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Detailed examination of the qualifications required for the role of a prison officer.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">In-depth exploration of the recruitment process, including interviews, assessments, and background checks.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips and strategies for successful navigation through the recruitment process.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Prison Officer Training Program:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Comprehensive overview of the training curriculum for aspiring prison officers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Practical skills development in areas such as inmate management, crisis intervention, and conflict resolution.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Simulation exercises to provide hands-on experience in realistic correctional scenarios.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Health and Safety in a Correctional Facility:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding and implementing health and safety protocols within a correctional setting.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Disease prevention and management strategies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Mental health awareness and resources for both officers and inmates.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Security and Control Measures:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring the principles of facility security and control.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emergency response procedures and crisis management.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Technology and tools used for maintaining security within correctional facilities.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing Challenging Behaviors:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for effectively handling and de-escalating challenging behaviors.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Communication techniques to build positive relationships with inmates.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Collaborative approaches to managing conflicts and maintaining order.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Legal Framework and Prisoner Rights:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the legal framework governing correctional practices.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the rights and responsibilities of both prison officers and inmates.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Balancing security concerns with the protection of individual rights.</li></ul></li></ol>

Welcome to Prison Officer Training Course: A Comprehensive Guide to Correctional Practices. In this course, you'll learn:


Introduction to the Role of a Prison Officer:Overview of the responsibilities and duties of a prison officer.Importance of maintaining security, order, and discipline within correctional facilities.Ethical considerations and professional conduct expectations.
Qualifications and Recruitment Process:Detailed examination of the qualifications required for the role of a prison officer.In-depth exploration of the recruitment process, including interviews, assessments, and background checks.Tips and strategies for successful navigation through the recruitment process.
Prison Officer Training Program:Comprehensive overview of the training curriculum for aspiring prison officers.Practical skills development in areas such as inmate management, crisis intervention, and conflict resolution.Simulation exercises to provide hands-on experience in realistic correctional scenarios.
Health and Safety in a Correctional Facility:Understanding and implementing health and safety protocols within a correctional setting.Disease prevention and management strategies.Mental health awareness and resources for both officers and inmates.
Security and Control Measures:Exploring the principles of facility security and control.Emergency response procedures and crisis management.Technology and tools used for maintaining security within correctional facilities.
Managing Challenging Behaviors:Strategies for effectively handling and de-escalating challenging behaviors.Communication techniques to build positive relationships with inmates.Collaborative approaches to managing conflicts and maintaining order.
Legal Framework and Prisoner Rights:Overview of the legal framework governing correctional practices.Understanding the rights and responsibilities of both prison officers and inmates.Balancing security concerns with the protection of individual rights.

John Academy

"Explore our Prison Officer Training Course, a comprehensive guide to correctional practices. Gain vital skills in inmate management, security protocols, and legal frameworks. Join us to embark on a rewarding career in criminal justice. #

Prison Officer Training Course: A Comprehensive Guide to Correctional Practices

In today's fast-paced world, the ability to navigate disagreements and strike beneficial deals is paramount. 'Mastering the Art of Negotiation and Conflict Resolution' offers a comprehensive guide to understanding and managing conflicts, while also delving deep into the intricacies of negotiation. From grasping the roots of conflict to harnessing your personal negotiating prowess, this course ensures you're equipped with the tools to tackle any challenging situation.
Learning Outcomes
<ul>
<li>Gain a deep understanding of the origins and dynamics of conflict.</li>
<li>Acquire strategies for effective conflict management and resolution.</li>
<li>Comprehend the fundamentals of negotiation and its various stages.</li>
<li>Develop proficiency in cross-cultural and multi-party negotiations.</li>
<li>Enhance emotional intelligence to boost negotiation outcomes.</li>
</ul>
<h3>Why buy this Mastering the Art of Negotiation and Conflict Resolution?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Mastering the Art of Negotiation and Conflict Resolution for?</h3>
<ul>
<li>Individuals aiming to enhance their negotiation capabilities.</li>
<li>Managers and leaders seeking to resolve conflicts efficiently.</li>
<li>Professionals interacting with diverse cultures and backgrounds.</li>
<li>Team members aiming to contribute positively to group dynamics.</li>
<li>Entrepreneurs looking to strike favourable business deals.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Conflict Resolution Specialist: £30,000 - £45,000</li>
<li>Negotiation Consultant: £40,000 - £60,000</li>
<li>Corporate Trainer in Negotiation: £35,000 - £50,000</li>
<li>International Business Mediator: £50,000 - £70,000</li>
<li>Cross-Cultural Communication Advisor: £45,000 - £60,000</li>
<li>Organisational Development Specialist: £40,000 - £55,000</li>
</ul>
<h3>Prerequisites</h3>
This Mastering the Art of Negotiation and Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 1: Understanding Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding Conflict</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Conflict Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict Management</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Understanding Negotiation</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding Negotiation</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 4: The Negotiation Process and Preparation</td>
				</tr>
								<tr>
					<td></td>
					<td>The Negotiation Process and Preparation</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Powerful Negotiation Tool</td>
				</tr>
								<tr>
					<td></td>
					<td>Powerful Negotiation Tool</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Emotional Intelligence</td>
				</tr>
								<tr>
					<td></td>
					<td>Emotional Intelligence</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Cross-Cultural Negotiation</td>
				</tr>
								<tr>
					<td></td>
					<td>Cross-Cultural Negotiation</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Multi-Party Negotiations</td>
				</tr>
								<tr>
					<td></td>
					<td>Multi-Party Negotiations</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Using Your Personal Negotiating Power</td>
				</tr>
								<tr>
					<td></td>
					<td>Using Your Personal Negotiating Power</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
				</tbody></table></div>

			</div>

In today's fast-paced world, the ability to navigate disagreements and strike beneficial deals is paramount. 'Mastering the Art of Negotiation and Conflict Resolution' offers a comprehensive guide to understanding and managing conflicts, while also delving deep into the intricacies of negotiation. From grasping the roots of conflict to harnessing your personal negotiating prowess, this course ensures you're equipped with the tools to tackle any challenging situation.
Learning Outcomes
Gain a deep understanding of the origins and dynamics of conflict.
Acquire strategies for effective conflict management and resolution.
Comprehend the fundamentals of negotiation and its various stages.
Develop proficiency in cross-cultural and multi-party negotiations.
Enhance emotional intelligence to boost negotiation outcomes.
Why buy this Mastering the Art of Negotiation and Conflict Resolution?
Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.
Who is this Mastering the Art of Negotiation and Conflict Resolution for?
Individuals aiming to enhance their negotiation capabilities.
Managers and leaders seeking to resolve conflicts efficiently.
Professionals interacting with diverse cultures and backgrounds.
Team members aiming to contribute positively to group dynamics.
Entrepreneurs looking to strike favourable business deals.
Career path
Conflict Resolution Specialist: £30,000 - £45,000
Negotiation Consultant: £40,000 - £60,000
Corporate Trainer in Negotiation: £35,000 - £50,000
International Business Mediator: £50,000 - £70,000
Cross-Cultural Communication Advisor: £45,000 - £60,000
Organisational Development Specialist: £40,000 - £55,000
Prerequisites
This Mastering the Art of Negotiation and Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Certification
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
 Course Curriculum

Module 1: Understanding Conflict			
	Understanding Conflict		00:09:00
Module 2: Conflict Management			
	Conflict Management		00:11:00
Module 3: Understanding Negotiation			
	Understanding Negotiation		00:13:00
Module 4: The Negotiation Process and Preparation			
	The Negotiation Process and Preparation		00:08:00
Module 5: Powerful Negotiation Tool			
	Powerful Negotiation Tool		00:11:00
Module 6: Emotional Intelligence			
	Emotional Intelligence		00:13:00
Module 7: Cross-Cultural Negotiation			
	Cross-Cultural Negotiation		00:14:00
Module 8: Multi-Party Negotiations			
	Multi-Party Negotiations		00:15:00
Module 9: Using Your Personal Negotiating Power			
	Using Your Personal Negotiating Power		00:11:00

Studyhub UK

Negotiation Skills

Online Course Marketing

Mastering the Art of Negotiation and Conflict Resolution

<h2 style="color: var(--text-heading); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text-heading);">This course at a glance</h2><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accredited by CPDQE</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Understand the roles, responsibilities, and skills required to be an effective line manager</li><li fr-original-style="" style="box-sizing: border-box;">Understand the difference between motivation and inspiration and apply techniques to motivate and inspire employees</li><li fr-original-style="" style="box-sizing: border-box;">Implement talent management processes to attract, develop, and retain the right talent for the organization</li><li fr-original-style="" style="box-sizing: border-box;">Develop effective communication styles and use different types of communication to improve organizational communication</li><li fr-original-style="" style="box-sizing: border-box;">Identify the causes of stress in the workplace and apply strategies to prevent and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Manage time effectively and prioritize tasks to increase productivity</li><li fr-original-style="" style="box-sizing: border-box;">Understand employment law and its implications for line managers, including contracts of employment, statutory employment rights, and termination of employment.</li></ul><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);"><div data-id="4afcd14" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(35, 35, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 35, 35);">The Line Management course is designed to help individuals understand the roles, responsibilities, and skills required to be an effective line manager. The course covers topics such as coaching and mentoring, motivation, talent management, communication, performance appraisal, stress management, conflict resolution, and employment law.</div></div></div></div></div></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Accredited by</h3>This course is CPDQE&nbsp;accredited, which serves as an impactful mechanism for skill enhancement.&nbsp;Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.Course Curriculum<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 01 Overview of Line Management</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 02 Mentoring and Coaching</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 03 Motivation, Inspiration and Counselling</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 04 Managing Right Talent</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 05 Developing an Effective Communication Style</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 06 Management of performance appraisals</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 07 Stress Management in Organisations</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 08 Managing Time and Prioritising Tasks</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 09 Managing Conflicts</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Module 10 Line Managers&#39; Guide to Employment Law</li></ul>

This course at a glance
Accredited by CPDQE
Understand the roles, responsibilities, and skills required to be an effective line manager
Understand the difference between motivation and inspiration and apply techniques to motivate and inspire employees
Implement talent management processes to attract, develop, and retain the right talent for the organization
Develop effective communication styles and use different types of communication to improve organizational communication
Identify the causes of stress in the workplace and apply strategies to prevent and manage stress
Manage time effectively and prioritize tasks to increase productivity
Understand employment law and its implications for line managers, including contracts of employment, statutory employment rights, and termination of employment.
The Line Management course is designed to help individuals understand the roles, responsibilities, and skills required to be an effective line manager. The course covers topics such as coaching and mentoring, motivation, talent management, communication, performance appraisal, stress management, conflict resolution, and employment law.
Accredited by
This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement. 
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Course Curriculum
Module 01 Overview of Line Management
Module 02 Mentoring and Coaching
Module 03 Motivation, Inspiration and Counselling
Module 04 Managing Right Talent
Module 05 Developing an Effective Communication Style
Module 06 Management of performance appraisals
Module 07 Stress Management in Organisations
Module 08 Managing Time and Prioritising Tasks
Module 09 Managing Conflicts
Module 10 Line Managers' Guide to Employment Law

LINE Development

Line Management

Employee Management

The Line Management course aims to provide individuals with comprehensive knowledge about the roles, responsibilities, and essential skills necessary to excel as a competent line manager.






















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				Step into effective leadership with the Team Leader Online Training course. Uncover the core principles of team dynamics, management, and leadership. From building high-performance teams to managing conflicts and virtual teams, this comprehensive course equips aspiring and existing team leaders with the skills to lead with confidence. Learning Outcomes:<ul><li>Define the essence of a team and its pivotal role in achieving organizational objectives.</li><li>Grasp the nuances between management and leadership and their implications in team dynamics.</li><li>Master the art of constructing high-performing teams, fostering collaboration and productivity.</li><li>Harness motivational strategies to inspire team members and enhance overall engagement.</li><li>Develop talent management skills, ensuring optimal team composition and skill alignment.</li><li>Cultivate stress management and mental health awareness for a resilient and thriving team.</li><li>Implement succession planning to ensure seamless leadership continuity.</li><li>Enhance communication, negotiation, and conflict resolution skills for effective team leadership.</li></ul> <h3>Why buy this Team Leader Online Training Course?</h3><ul><li>Unlimited access to the course for forever</li><li>Digital Certificate, Transcript, student ID all included in the price</li><li>Absolutely no hidden fees</li><li>Directly receive CPD accredited qualifications after course completion</li><li>Receive one to one assistance on every weekday from professionals</li><li>Immediately receive the PDF certificate after passing</li><li>Receive the original copies of your certificate and transcript on the next working day</li><li>Easily learn the skills and knowledge from the comfort of your home</li></ul> <h3>Certification</h3>After studying the course materials of the Team Leader Online Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. <h3>Who is this course for?</h3>This Team Leader Online Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. <ul><li>Aspiring Team Leaders and Supervisors.</li><li>Current Team Leaders Seeking Skill Augmentation.</li><li>Professionals Transitioning into Leadership Roles.</li><li>Individuals Keen on Developing Proficiency in Team Management.</li></ul> <h3>Prerequisites</h3>This Team Leader Online Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. <h3>Career path</h3><ul><li>Team Leader/Supervisor - $50,000 to $80,000/year.</li><li>Operations Manager - $60,000 to $100,000/year.</li><li>Project Manager - $70,000 to $120,000/year.</li><li>Leadership Development Coach - $60,000 to $100,000/year.</li><li>Human Resources Manager - $70,000 to $110,000/year.</li></ul>					</div>
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								</div>
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		</section>
									</div>
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					</div><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Defining Team</td>
				</tr>
								<tr>
					<td></td>
					<td>Defining Team</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Understanding Management and Leadership</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding Management and Leadership</td>
					<td> </td>
					<td> 00:39:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Building High Performing Teams</td>
				</tr>
								<tr>
					<td></td>
					<td>Building High Performing Teams</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Motivating Team Members</td>
				</tr>
								<tr>
					<td></td>
					<td>Motivating Team Members</td>
					<td> </td>
					<td> 00:37:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Talent Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Talent Management</td>
					<td> </td>
					<td> 00:39:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Stress Management and Mental Health</td>
				</tr>
								<tr>
					<td></td>
					<td>Stress Management and Mental Health</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Succession Planning</td>
				</tr>
								<tr>
					<td></td>
					<td>Succession Planning</td>
					<td> </td>
					<td> 00:31:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Communication Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:42:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Negotiation Techniques</td>
				</tr>
								<tr>
					<td></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Managing Change</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Change</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Managing Time</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Time</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Managing Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Conflict</td>
					<td> </td>
					<td> 00:31:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Risk Management Process</td>
				</tr>
								<tr>
					<td></td>
					<td>Risk Management Process</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Managing Virtual Teams</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Virtual Teams</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Team Leader Online Training Course</td>
					<td>FREE </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Step into effective leadership with the Team Leader Online Training course. Uncover the core principles of team dynamics, management, and leadership. From building high-performance teams to managing conflicts and virtual teams, this comprehensive course equips aspiring and existing team leaders with the skills to lead with confidence.


Learning Outcomes:
Define the essence of a team and its pivotal role in achieving organizational objectives.
Grasp the nuances between management and leadership and their implications in team dynamics.
Master the art of constructing high-performing teams, fostering collaboration and productivity.
Harness motivational strategies to inspire team members and enhance overall engagement.
Develop talent management skills, ensuring optimal team composition and skill alignment.
Cultivate stress management and mental health awareness for a resilient and thriving team.
Implement succession planning to ensure seamless leadership continuity.
Enhance communication, negotiation, and conflict resolution skills for effective team leadership.


Why buy this Team Leader Online Training Course?
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home


Certification
After studying the course materials of the Team Leader Online Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.


Who is this course for?
This Team Leader Online Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. 
Aspiring Team Leaders and Supervisors.
Current Team Leaders Seeking Skill Augmentation.
Professionals Transitioning into Leadership Roles.
Individuals Keen on Developing Proficiency in Team Management.


Prerequisites
This Team Leader Online Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.


Career path

Team Leader/Supervisor - $50,000 to $80,000/year.
Operations Manager - $60,000 to $100,000/year.
Project Manager - $70,000 to $120,000/year.
Leadership Development Coach - $60,000 to $100,000/year.
Human Resources Manager - $70,000 to $110,000/year.
 Course Curriculum

Module 01: Defining Team			
	Defining Team		00:28:00
Module 02: Understanding Management and Leadership			
	Understanding Management and Leadership		00:39:00
Module 03: Building High Performing Teams			
	Building High Performing Teams		00:28:00
Module 04: Motivating Team Members			
	Motivating Team Members		00:37:00
Module 05: Talent Management			
	Talent Management		00:39:00
Module 06: Stress Management and Mental Health			
	Stress Management and Mental Health		00:23:00
Module 07: Succession Planning			
	Succession Planning		00:31:00
Module 08: Communication Skills			
	Communication Skills		00:42:00
Module 09: Negotiation Techniques			
	Negotiation Techniques		00:19:00
Module 10: Managing Change			
	Managing Change		00:21:00
Module 11: Managing Time			
	Managing Time		00:28:00
Module 12: Managing Conflict			
	Managing Conflict		00:31:00
Module 13: Risk Management Process			
	Risk Management Process		00:14:00
Module 14: Managing Virtual Teams			
	Managing Virtual Teams		00:17:00
Assignment			
	Assignment - Team Leader Online Training Course	FREE	00:00:00

Leadership Skills

Team Leading

Life Coach Training

Team Leader

Trainers Course

Team Leader Online Training Course

Embark on a journey to mastery with our 'Door Supervising' course, tailored to imbue you with essential knowledge and skills for a thriving career in the private security industry. This comprehensive program begins with an insightful exploration into the workings of the private security sector, laying a solid foundation for what lies ahead. Progressing through seven meticulously designed modules, the course encompasses everything from an introductory overview of door supervising to intricate techniques in conflict management and physical intervention. It delves into the crucial aspects of health and safety, ensuring you are well-equipped to handle diverse scenarios with utmost efficiency and confidence. Additionally, the inclusion of basic first aid techniques arms you with the competence to respond effectively in emergency situations, augmenting your skillset and enhancing your employability in this dynamic field.
With its holistic approach, the course not only imparts theoretical knowledge but also emphasises on practical skill-building, enabling you to apply what you learn in real-world situations. Whether you're aspiring to step into the private security domain or seeking to elevate your expertise, this course offers a unique blend of learning experiences. It prepares you for the challenges and opportunities in door supervising, making it an invaluable investment for your professional growth.
Learning Outcomes
<ul>
<li>Acquire a comprehensive understanding of the private security industry's framework and regulations.</li>
<li>Gain proficiency in fundamental and advanced door supervising techniques.</li>
<li>Develop effective strategies for managing conflicts and ensuring safety.</li>
<li>Learn essential physical intervention skills relevant to security tasks.</li>
<li>Master basic first aid procedures to adeptly handle emergencies.</li>
</ul>
<h3>Why choose this Door Supervising course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Door Supervising course for?</h3>
<ul>
<li>Individuals aspiring to begin a career in the private security sector.</li>
<li>Security professionals aiming to specialize in door supervising.</li>
<li>Staff involved in event management and crowd control.</li>
<li>Personnel seeking to enhance their security skills.</li>
<li>Those interested in gaining a well-rounded security education.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Security Officer: £18,000 - £25,000</li>
<li>Event Security Manager: £22,000 - £30,000</li>
<li>Personal Bodyguard: £25,000 - £35,000</li>
<li>Security Consultant: £30,000 - £45,000</li>
<li>Risk Assessment Manager: £35,000 - £50,000</li>
<li>Head of Security: £40,000 - £60,000</li>
</ul>
<h3>Prerequisites</h3>
This Door Supervising does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Working Within the Private Security Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>Working Within the Private Security Industry</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Door Supervising: An Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Door Supervising An Introduction</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Door Supervising Key Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Door Supervising Key Skills</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Conflict Management for The Private Security Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict Management for The Private Security Industry</td>
					<td> </td>
					<td> 00:29:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Physical Intervention Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Physical Intervention Skills</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Health and Safety for the Private Security Professionals</td>
				</tr>
								<tr>
					<td></td>
					<td>Health and Safety for the Private Security Professionals</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Basic First Aid Techniques</td>
				</tr>
								<tr>
					<td></td>
					<td>Basic First Aid Techniques</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Door Supervising</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Embark on a journey to mastery with our 'Door Supervising' course, tailored to imbue you with essential knowledge and skills for a thriving career in the private security industry. This comprehensive program begins with an insightful exploration into the workings of the private security sector, laying a solid foundation for what lies ahead. Progressing through seven meticulously designed modules, the course encompasses everything from an introductory overview of door supervising to intricate techniques in conflict management and physical intervention. It delves into the crucial aspects of health and safety, ensuring you are well-equipped to handle diverse scenarios with utmost efficiency and confidence. Additionally, the inclusion of basic first aid techniques arms you with the competence to respond effectively in emergency situations, augmenting your skillset and enhancing your employability in this dynamic field.
With its holistic approach, the course not only imparts theoretical knowledge but also emphasises on practical skill-building, enabling you to apply what you learn in real-world situations. Whether you're aspiring to step into the private security domain or seeking to elevate your expertise, this course offers a unique blend of learning experiences. It prepares you for the challenges and opportunities in door supervising, making it an invaluable investment for your professional growth.
Learning Outcomes
Acquire a comprehensive understanding of the private security industry's framework and regulations.
Gain proficiency in fundamental and advanced door supervising techniques.
Develop effective strategies for managing conflicts and ensuring safety.
Learn essential physical intervention skills relevant to security tasks.
Master basic first aid procedures to adeptly handle emergencies.
Why choose this Door Supervising course?
Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.
Who is this Door Supervising course for?
Individuals aspiring to begin a career in the private security sector.
Security professionals aiming to specialize in door supervising.
Staff involved in event management and crowd control.
Personnel seeking to enhance their security skills.
Those interested in gaining a well-rounded security education.
Career path
Security Officer: £18,000 - £25,000
Event Security Manager: £22,000 - £30,000
Personal Bodyguard: £25,000 - £35,000
Security Consultant: £30,000 - £45,000
Risk Assessment Manager: £35,000 - £50,000
Head of Security: £40,000 - £60,000
Prerequisites
This Door Supervising does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Certification
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
 Course Curriculum

Module 01: Working Within the Private Security Industry			
	Working Within the Private Security Industry		00:12:00
Module 02: Door Supervising: An Introduction			
	Door Supervising An Introduction		00:20:00
Module 03: Door Supervising Key Skills			
	Door Supervising Key Skills		00:24:00
Module 04: Conflict Management for The Private Security Industry			
	Conflict Management for The Private Security Industry		00:29:00
Module 05: Physical Intervention Skills			
	Physical Intervention Skills		00:16:00
Module 06: Health and Safety for the Private Security Professionals			
	Health and Safety for the Private Security Professionals		00:20:00
Module 07: Basic First Aid Techniques			
	Basic First Aid Techniques		00:20:00
Assignment			
	Assignment - Door Supervising		00:00:00

SIA Door Supervision

Certificate in Information Security Management Principles (CISMP)

Door Supervisor

SIA Door Supervisor

Door Supervising

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h3>Description</h3>
Conflict is an inevitable part of working life. And it's not always bad.
But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.
And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
So you need the tools to deal with conflict at work. 
And this course will give you them.
More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.
Here are the main topics you'll cover:
<ul>
<li>The sources of conflict</li>
<li>How to listen</li>
<li>The effect of personalities on conflict</li>
<li>The ways people resist imposed ideas</li>
<li>The signs and stages of conflict escalation</li>
<li>The steps for de-escalating conflict</li>
<li>Strategies for resolving conflict</li>
<li>Five ways to handle conflict</li>
<li>How to recover a broken (workplace) relationship</li>
</ul>
Ongoing Project: Your Conflict Log 
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.
Prior Experience 
The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course.
However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.
Your Tutor 
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.
We have you covered 
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.
So, you see, we have you covered. This course will give you the tools to:
<ul>
<li>Prevent conflict</li>
<li>Reduce and reverse its escalation</li>
<li>Handle full blown conflict</li>
<li>and... recover from the effects of a conflict-induced relationship breakdown.</li>
</ul>
<h3>What Will I Learn?</h3>
<ul>
<li>Recognize the signs of conflict early, so you have a chance to stop it</li>
<li>Reduce the incidence of conflict, by listening well</li>
<li>Understand how conflict escalates, so you can stay calm and stop the escalation</li>
<li>De-escalate conflict, so you bring your relationship back to normal</li>
<li>Resolve conflict, using a variety of strategies and tactics</li>
<li>Develop your resistance to being drawn into conflict</li>
</ul>
<h3>Who is the target audience?</h3>
<ul>
<li>Managers and supervisors at all levels</li>
</ul>
<h3>Requirements</h3>
<div>
<ul>
<li>No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course.</li>
</ul>
</div><table>				<tbody><tr>
					<td colspan="4">Introduction to Your Conflict Management Course</td>
				</tr>
								<tr>
					<td></td>
					<td>Welcome to the Course Dealing</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What are Conflict and Conflict Management?</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Understand the Keys to Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>The Rational and Irrational Sources of Conflict</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Effects of Respect on Conflict</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Use Respect to Help Resolve Conflict</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td colspan="4">How Misunderstandings Arise... and the Solution</td>
				</tr>
								<tr>
					<td></td>
					<td>How Communication Works</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How we Listen: The Four Listening Levels</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Listen Well</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Personality Types in Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>How Personality Types Conflict</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How Specific Personalities Clash at Work</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Avoid Personality Clash</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Escalation of Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>Resistance: It's Not Conflict... yet.</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Onion Model of Resistance</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Signs of Conflict Escalation</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">De-escalating Conflict</td>
				</tr>
								<tr>
					<td></td>
					<td>The Strategies for Handling Conflict</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict De-escalation Process</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict Handling Modes - The Thomas-Kilmann Model</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Five Thomas-Kilmann Modes</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Getting Help from a Third Party</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Recover from a Broken (Professional) Relationship</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Closing Section</td>
				</tr>
								<tr>
					<td></td>
					<td>Good Conflict and Bad Conflict</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Secret to Avoiding Conflict</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
				</tbody></table>

Description
Conflict is an inevitable part of working life. And it's not always bad.
But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.
And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
So you need the tools to deal with conflict at work.

And this course will give you them.
More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.
Here are the main topics you'll cover:
The sources of conflict
How to listen
The effect of personalities on conflict
The ways people resist imposed ideas
The signs and stages of conflict escalation
The steps for de-escalating conflict
Strategies for resolving conflict
Five ways to handle conflict
How to recover a broken (workplace) relationship
Ongoing Project: Your Conflict Log

During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.
Prior Experience

The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course.
However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.
Your Tutor

Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.
We have you covered

However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.
So, you see, we have you covered. This course will give you the tools to:
Prevent conflict
Reduce and reverse its escalation
Handle full blown conflict
and... recover from the effects of a conflict-induced relationship breakdown.
What Will I Learn?
Recognize the signs of conflict early, so you have a chance to stop it
Reduce the incidence of conflict, by listening well
Understand how conflict escalates, so you can stay calm and stop the escalation
De-escalate conflict, so you bring your relationship back to normal
Resolve conflict, using a variety of strategies and tactics
Develop your resistance to being drawn into conflict
Who is the target audience?
Managers and supervisors at all levels
Requirements
No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course.
Introduction to Your Conflict Management Course			
	Welcome to the Course Dealing		00:03:00
	What are Conflict and Conflict Management?		00:03:00
Understand the Keys to Conflict			
	The Rational and Irrational Sources of Conflict		00:03:00
	The Effects of Respect on Conflict		00:04:00
	How to Use Respect to Help Resolve Conflict		00:05:00
How Misunderstandings Arise... and the Solution			
	How Communication Works		00:05:00
	How we Listen: The Four Listening Levels		00:05:00
	How to Listen Well		00:04:00
Personality Types in Conflict			
	How Personality Types Conflict		00:02:00
	How Specific Personalities Clash at Work		00:04:00
	How to Avoid Personality Clash		00:02:00
Escalation of Conflict			
	Resistance: It's Not Conflict... yet.		00:02:00
	The Onion Model of Resistance		00:07:00
	The Signs of Conflict Escalation		00:03:00
De-escalating Conflict			
	The Strategies for Handling Conflict		00:06:00
	Conflict De-escalation Process		00:03:00
	Conflict Handling Modes - The Thomas-Kilmann Model		00:02:00
	The Five Thomas-Kilmann Modes		00:06:00
	Getting Help from a Third Party		00:05:00
	How to Recover from a Broken (Professional) Relationship		00:05:00
Closing Section			
	Good Conflict and Bad Conflict		00:04:00
	The Secret to Avoiding Conflict		00:03:00

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