4895 Courses delivered Live Online

Duration 70 Days 420 CPD hours Cisco Learning Library: Networking offers a subscription to all Cisco core online networking training, including product training, technology training, and certifications such as Cisco Routing and Switching, Wireless, Design, and Network Programmability.This comprehensive technical training library includes full-length, interactive certification courses, additional product and technology training with labs, and thousands of reference materials. Networking Library Certification Courses CCNA Implementing and Administering Cisco Solutions (CCNA) v1.0 CCNP Enterprise Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 Designing Cisco Enterprise Networks (ENSLD) v1.0 Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 CCIE Enterprise Infrastructure Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 CCIE Enterprise Wireless Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Product and Technology Training Implementing and Administering Cisco Solutions (CCNA) v1.0 Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) v1.0 Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) v1.0 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) v1.0 Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) v1.0 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.0 Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.0 Implementing Automation for Cisco Security Solutions (SAUI) v1.0 Implementing Automation for Cisco Service Provider Solutions (SPAUI) v1.0 Introducing Automation for Cisco Solutions (CSAU) v1.0 Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0 Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 Designing Cisco Enterprise Networks (ENSLD) v1.0 Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 Cisco NCS 2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 Cisco Digital Network Architecture Implementation Essentials (DNAIE) v2.0 Understanding Cisco Industrial IoT Networking Foundation (INFND) v1.0 Programming Use Cases for Cisco Digital Network Architecture v1.0 (DNAPUC) v1.0 Engineering Cisco Meraki Solutions Part 1 (ECMS1) v1.0 Deploying Cisco SD-Access (ENSDA) v1.1 Cisco SD-WAN Operation and Deployment (ENSDW) v1.0 Introduction to Cisco IOS XR (IOSXR100) v2.0 Cisco IOS XR System Administration (IOSXR200) v1.1 Cisco IOS XR Basic Troubleshooting (IOSXR201) v1.1 Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) v1.0 Cisco IOS XR Layer 3 VPN Implementation and Verification (IOSXR301) v1.1 Cisco IOS XRMulticast Routing Implementation and Verification (IOSXR302) v1.1 Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) v1.0 NSO Essentials for Programmers and Network Architects (NSO201) v3.0 Cisco NSO Administration and DevOps (NSO303) v3.0 Cisco Optical Technology Advanced (OPT300) v2.0 Implementing Segment Routing on Cisco IOS XR (SEGRTE201) v2.0 Operating and Implementing Cisco WAN Automation Engine (WAE200) v3.0 Implementing Cisco Virtual Wide Area Application Services (VWAAS) v1.0 Configuring and Operating Cisco EPN Manager (EPNM100) v3.0 Cisco Elastic Services Controller (ESC300) v2.0 Product and Technology Training Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) v1.0 Implementing Cisco Multicast (MCAST) v2.0 Cisco Prime Central Intermediate ? Administration and Operations (CPCI-AO) v1.0 Cisco Prime Network Intermediate ? Administration and Operation (CPNI-AO) v1.1 Cisco Prime Provisioning (CPP) v6.5 Cisco Prime Performance Manager (CPPERF) v1.0 Implementing Cisco Catalyst 9000 Switches (ENC9K) v1.0 Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE) v6.0 Network Convergence System 5500 Series Router (NCS5500HW) v1.0 Cisco DNA Center Fast-Start Use Cases (A-SDA-FASTSTART) Getting Started with DNA Center Assurance (A-DNAC-ASSUR) v1.0 Overview of Cisco DNA Center Fast Start Use Cases for System Engineers (P-SDA-SYSEF) Planning and Deploying SD-Access Fundamentals (For Customers) (CUST-SDA-FUND) v1.0 Preparing the Identity Services Engine (ISE) for SD-Access (For Customers) (CUST-SDA-ISE) v1.0 SD-Access 1.2 Update Supplement (A-SDA-12UPDT) The SD-WAN Mastery Collection - Getting Started (For Customers) v1.0 (A-SDW-START) The SD-WAN Mastery Collection - Deploying the Data Plane (For Customers) v1.0 (A-SDW-DATPLN) The SD-WAN Mastery Collection - Developing the Overlay Topology (For Customers) v1.0 (A-SDW-OVRLAY) The SD-WAN Mastery Collection - Managing the Application Experience (For Customers) v1.0 (A-SDW-APPEXP) The SD-WAN Mastery Collection - Bringing Up the Control Plane Devices (For Customers) v1.0 (A-SDW-CTRPLN) Securing Branch Internet and Cloud Access with Cisco SD-WAN (A-SDW-BRSEC) Programming for Network Engineers (PRNE) v1.0 Cisco Optical Technology Intermediate (OPT200) v2.0 Advanced Implementing and Troubleshooting MPLS VPN Networks (AMPLS) BGP Bootcamp (BGP) Building Core Networks with OSPF, IS-IS, BGP and MPLS Bootcamp (BCN) Configuring BGP on Cisco Routers (BGP) v4.0 Implementing Cisco MPLS v3.0 Internetworking Technology Overview (ITO) Introduction to IP Multicast Bootcamp Introduction to IPsec VPN Bootcamp (IPsec VPN) Introduction to IPv6 Bootcamp (IPv6) Introduction to MPLS-VPN Bootcamp (MPLS-VPN) LAN Switching Bootcamp (LAN-SW) RP Bootcamp Troubleshooting for Network Support Engineers

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation. This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to: Overcome the barrier of the accountants' strange language Deal confidently with financial colleagues Improve their understanding of your organisation's finance function Radically improve their planning and budgeting skills Be much more aware of the impact of their decisions on the profitability of your organisation Enhance their role in the organisation Boost their confidence and career development 1 Review of the principal financial statements What each statement containsOutlineDetail Not just what the statements contain but what they mean Balance sheets and P&L accounts (income statements) Cash flow statements Detailed terminology and interpretation Types of fixed asset - tangible, etc. Working capital, equity, gearing 2 The 'rules' - Accounting Standards, concepts and conventions Fundamental or 'bedrock' accounting concepts Detailed accounting concepts and conventions What depreciation means The importance of stock, inventory and work in progress values Accounting policies that most affect reporting and results The importance of accounting standards and IFRS 3 Where the figures come from Accounting records Assets / liabilities, Income / expenditure General / nominal ledgers Need for internal controls 'Sarbox' and related issues 4 Managing the budget process Have clear objectives, remit, responsibilities and time schedule The business plan Links with corporate strategy The budget cycle Links with company culture Budgeting methods'New' budgetingZero-based budgets Reviewing budgets Responding to the figures The need for appropriate accounting and reporting systems 5 What are costs? How to account for them Cost definitions Full / absorption costing Overheads - overhead allocation or absorption Activity based costing Marginal costing / break-even - use in planning 6 Who does what? A review of what different types of accountant do Financial accounting Management accounting Treasury function Activities and terms 7 How the statements can be interpreted What published accounts contain Analytical review (ratio analysis) Return on capital employed, margins and profitability Making assets work - asset turnover Fixed assets, debtor, stock turnover Responding to figures EBIT, EBITEDIA, eps and other analysts' measure 8 Other key issues Creative accounting Accounting for groups Intangible assets - brand names Company valuations Fixed assets / leased assets / off-balance sheet finance

This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online. The approach taken is to build on the strengths people already have and their successes. It is easier to develop what you already have than to try and develop skills that do not come easily. Being yourself is the most effective tool for business networking and building relationships. This course will help those attending: Appreciate the importance of networking, and different forms of networking Understand the dynamics of communication that are specific to networking Become more confident and assured when 'working' a room Improve their influencing skills, especially with people who are experts and in positions of authority 'Sell' themselves and promote their company Identify and manage their profiles using online social networking sites Use effective follow-up to maintain active contacts and connections Select the correct networking groups, clubs and events Create their own personal network 1 The importance, and different types, of networking Personal objectives and introductions Test networking session Examples of the importance, purpose and format of various types of networking, and benefits you can expect 2 How to work a room - preparation and strategy Three things to know before you attend any event Non-verbal communication and art of rapport Breaking the ice - worked examples with practical demonstration 3 Communication dynamics in networking - the power of the listening networker Why it is better to listen than talk Effective questioning and active listening Creating a natural and engaging conversation, 1-2-1 and in a larger group 4 Assumptions when networking How to use the 'instant judgement' of others to your advantage What assumptions are you making? How to keep an open mind 5 Business networking etiquette Meeting and greeting at a business networking event - approaching complete strangers and introducing yourself Socialising: joining and leaving groups easily Making a good first impression in 30 seconds The use of status when networking 6 Making connections Asking for cards, contact details and referrals Gaining a follow-up commitment Some tips and tricks 7 Business networking rehearsals Practice sessions 8 Personal business networking online Overview of different types of networking sites - there is a lot more out there than just Facebook! Examples of creating an effective profile Using social networking effectively - case studies and application 'Advanced' applications - blogs, articles, twitter, feeds, etc. Online demonstration and examples 9 Building relationships - follow-up and follow-through Maintaining a good database Developing a contact strategy with different types and levels of contact How to analyse your contact base

Duration 1 Days 6 CPD hours Overview In writing, it is important to make sure your message is easy to understand, that you have included all the necessary information, and that the points are expressed clearly. In business writing, it is also essential to convey information in a professional and courteous manner using proper formatting. Learn how to perfect your business writing in this one-day workshop. This one-day workshop will help you teach participants how to: Write and proofread your work so it is clear, concise, complete, and correct. Apply these skills in real world situations. Use language that is courteous. Understand the proper format for memos, letters, and emails. Determine whether your writing can be easily understood by your intended audience. Learn how to perfect your business writing in this one-day workshop.While there are many types of business writing, this workshop will provide tools to write effective memos, emails, and letters, as well as briefly touch on reports and proposals. The 4 C?s: Clear, Concise, Complete, and Correct Good writing must be clear, concise, complete, and correct. In this session, learn how to write with these principles in mind. Manners and Courtesy Courtesy is an important part of good business writing. During this session, participants will learn ways to make their writing respectful and polite. Writing Memos Memos are another challenge that many writers face. Participants will look at parts of a memo and complete a fun exercise. Writing Effective E-mails Mostly everyone today uses email to communicate at work and at home. This session will give participants some tips on writing effective emails and managing email. Reports and Proposals Reports and proposals are two important types of business writing. In this session, an overview of the steps involved with writing these pieces is presented. Writing Business Letters This session reviews the steps for writing a business letter, types of letters, and the parts of a business letter. Participants then examine samples of business letters to determine the type and the parts of each letter. Readability Index The readability index determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work. Proofreading Participants learn about checking the grammar, spelling and punctuation in their written pieces, and then review their pre-assignment. Reviewing Your Writing In this session, participants complete a final review of their piece of writing. Workshop Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

We invite all jazz lovers, from all levels and abilities, to benefit from the highest jazz instruction in London. Learn how to swing under the guidance of excellent singing jazz instructors who have a broad experience and unparalleled expertise in adult singing education.

By being both highly enjoyable and educational, our group singing lessons are ideal for adults who want to combine learning and socialising. Studying in a group format is a great way to improve your vocal skills while connecting with like-minded singing lovers. Open to beginners.

It is estimated that more than 1.2 million people in the UK are living with a learning disability. Healthcare and social care workers must have an adequate understanding of the needs of people with learning disabilities. It is also essential that they listen to the needs, hopes and aspirations of those living with learning disabilities, their careers, friends, and families. An improved knowledge, together with current guidance and best practice recommendations help to improve the care provided to people who have learning disabilities.

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Carrying out manufacturing activities on multiple products with different specifications consecutively.