952 Courses delivered Live Online

Polycom Handsets and Voicemail Soft Client Horizon Collaborate Desktop and Mobile App Receptionist Console Integrator Agent Client Supervisor Client Akixi Reporting Horizon Contact Agent Horizon Contact Supervisor Horizon Contact Admin User Web Portal User Admin Portal

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Duration 3 Days 18 CPD hours This course is intended for This course is designed for operators and schedulers who perform duties that are related to batch workload automation. Overview In this course, you learn how to perform the following tasks:Explain the production terminology used with IBM Workload Scheduler and its production planning processMonitor production batch workload processesManage production batch workloadCreate and modify scheduling objectsSchedule new workloadsForecast future workloadsMigrate workload definitions from test to production environmentsCreate and maintain reports about production workloads This course provides professional report authors an opportunity to learn report building techniques using relational data models. Demonstrations and exercises will illustrate and reinforce key concepts during this learning opportunity. IBM Workload Scheduler Introduction About Workload Automation IBM workload automation offerings IBM Workload Scheduler terminology Workload Scheduler user interfaces Getting started with Application Lab Getting started with the Dynamic Workload Console Connecting the console to Workload Scheduler Getting started with the command-line interfaces Using the Application Lab Interface Using the processes status overview page Managing processes Using other Application Lab functions Monitoring Workload Scheduler Production Monitoring Workload Scheduler production by using queries Using the Workload Dashboard Monitoring system status and health Monitoring plan objects Using the What-if Analysis interface Monitoring the plan graphically Managing Workload Scheduler Production Managing the scheduling environment Managing scheduling objects in the plan Creating Scheduling Objects Using the Workload Designer Creating scheduling objects Creating variables and variable tables Creating prompts and resources Creating calendars Defining jobs Scheduling, Forecasting, and Migrating Workloads Creating job streams Applying jobs to job streams Setting time and date restrictions Using advanced scheduling options Creating job stream definitions by using composer Creating and using event rules Forecasting and previewing future dates Exporting and importing scheduling definitions Using Workload Application Templates Reporting with Workload Scheduler Using reporting features Using Common Reporting with Workload Scheduler Using the batch reporting utility Using the preformatted text-based report utilities

The Flo Sessions - Stop the faff and do the work

Duration 2 Days 12 CPD hours This course is intended for Data Modelers Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing a dynamic cube, and enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Dynamic Cubes Define and differentiate Dynamic Cubes Dynamic Cubes characteristics Examine Dynamic Cube requirements Examine Dynamic Cube components Examine high level architecture IBM Cognos Dynamic Query Review Dimensional Data Structures Dynamic Cubes caching Create & Design a Dynamic Cube Explore the IBM Cognos Cube Designer Review the cube development process Examine the Automatic Cube Generation Manual development overview Create dimensions Model the cube Best practice for effective modeling Deploy & Configure a Dynamic Cube Deploy a cube Explore the Estimate Hardware Requirements Identify cube management tasks Examine Query Service administration Explore Dynamic Cube properties Schedule cube actions Use the DCAdmin comment line tool Advanced Dynamic Cube Modelling Examine advanced modeling concepts Explore modeling caveats Calculated measures and members Model Relative Time Explore the Current Period property Define period aggregation rules for measures Advanced Features of Cube Designer Examine multilingual support Examine ragged hierarchies and padding members Define Parent-Child Dimensions Refresh Metadata Import Framework Manager packages Filter measures and dimensions Optimize Performance with Aggregates Identify aggregates and aggregate tables In-memory aggregates Use Aggregate Advisor to identify aggregates User defined in-memory aggregates Optimize In-Memory Aggregates automatically Aggregate Advisor recommendations Monitor Dynamic Cube performance Model aggregates (automatically vs manually) Use Slicers to define aggregation partitions Define Security Overview of Dynamic Cube security Identify security filters The Security process - Three steps Examine security scope Identify scope rules Identify roles Capabilities and access permissions Cube security deep dive Model a Virtual Cube Explore virtual cubes Create the virtual cube Explore virtual cube objects Examine virtual measures and calculated members Currency conversion using virtual cubes Security on virtual cubes Introduction to IBM Cognos Analytics Define IBM Cognos Analytics Redefined Business Intelligence Self-service Navigate to content in IBM Cognos Analytics Interact with the user interface Model data with IBM Cognos Analytics IBM Cognos Analytics components Create reports Perform self-service with analysis and Dashboards IBM Cognos Analytics architecture (high level) IBM Cognos Analytics security Package / data source relationship Create Data modules Upload files Additional course details: Nexus Humans B6063 IBM Cognos Cube Designer - Design Dynamic Cubes (v11.0) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6063 IBM Cognos Cube Designer - Design Dynamic Cubes (v11.0) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is the first in a series of two courses designed for programmers who are new to RPG IV. Basic programming experience is required. The student should have attended at least an introductory course to programming such as one of those available at technical colleges. The student is not taught the concepts of programming. Experienced programmers who are new to the Power System with IBM i should also attend this course. Examples of other programming languages are BASIC, COBOL, or RPG II. This course focuses entirely on the features of the RPG IV Version 7 compiler and the techniques that this compiler provides. Features of V7 are discussed. Previous techniques and the maintenance of programs that are written using legacy techniques, such as fixed format calculations, are not covered in the classroom. Some additional material and the bibliography will assist the new RPG IV programmer in the maintenance of legacy applications. Overview Write RPG IV version 7.1 programs to produce reportsWrite simple RPG IV version 7.1 inquiry programs that interact with displaysReview compilation listing, find and correct compilation errorsMaintain existing applications written in the RPG IV Version 7.1 languageUse many popular RPG IV built-in functions This course is a comprehensive exposure to the basic features and functions of RPG IV for Version 7. Course Outline RPG IV introduction Coding specifications for RPG IV Data representation and definition Manipulating data in calculations Using printer and display files in an RPG IV program Structured programming, error handling, subprocedures, and subroutines Using arrays, data structures, and data areas Accessing the DB2 database using RPG IV What's next? Additional course details: Nexus Humans AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AS06 IBM RPG IV Programming Fundamentals Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.