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DOG BEHAVIOUR At Cheshire Dog Services, emphasis is placed on modification of the dog’s behaviour through non-coercive and non-aversive methods. While basic training is a component of any behaviour modification program, it is likely you require assistance in devising a course of action that will help you and your dog successfully overcome any problems that arise during your dogs’ lifetime. Plenty of the problem behaviours that dogs’ develop can be a result of an owner’s misunderstanding of their dogs’ behaviour and can make matters worse when responding in an inappropriate way. Harsh methods can deteriorate your relationship with your dog and build distrust on both sides so using aggression to cure aggression does not work. Many nuisance behaviours or aggression problems are often very normal dog behaviours, therefore using harsh or aversive tactics to remove these undesirable actions are unwarranted and only delay in “fixing” the problem in the first place. Helping you understand dog psychology can give you the foundation to a happier life together! Glyn has a diploma (merit pass) in Advanced Canine Behaviour from the esteemed British College of Canine Studies. Are you experiencing problems with your dog such as: Jumping up Object guarding or stealing Aggression to other dogs, children & strangers Over guarding of you or your house Fear / nervousness / anxiety Excessive barking Getting into the car Barking at people or cars Behaviour Modification takes into account: Ensuring the Health & physical wellbeing of your dog. (physical health – diet, rest, exercise, medical illness ) & emotional wellbeing. Setting the dog up for Success – Avoiding putting the dog in a situation where he/she is likely to fail. Desensitisation & Counter Conditioning – presenting less threatening versions of the triggering stimulus & pairing it with things the dog enjoys. Positive Reinforcement / Differential reinforcement of Alternative Behaviour – teaching other skills the dog can do instead of the unwanted behaviour. Please contact us with the behaviour problems you are encountering and we’ll review what’s involved to help you. We would normally like to carry out a visit to your home, discuss the issue on full, meet your dog and set out what we need to do to help you. At this stage, we’ll set out costs involved as I’m sure you can understand that some behavioural issues can take longer to resolve than others. We would normally like to carry out at least one follow up visit and will provide you with a written report too. Please contact us for prices (they vary depending on what’s required)

This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.

This programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented can be applied to a wide range of projects and the course emphasises both the task and the team-related aspects of project management. The aims of the programme are to: Present the key concepts of project management Provide a structured approach for managing projects Demonstrate tools and techniques for planning and controlling project work Enable participants to apply the techniques to their own projects At the end of the programme, participants will: Recognise the benefits of a structured approach to project work Be able to apply a range of practical tools and techniques to improve their personal effectiveness in project work Have a means of determining the status of current projects and know what actions are needed to ensure success 1 Introduction Why this programme has been developed Review of participants' needs and objectives 2 Key concepts The characteristics of projects and project work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges of the multi-project situation 3 Setting project goals Understanding 'customer' requirements Managing project stakeholders and gaining commitment Using questioning skills to define goals and success criteria Defining and documenting the scope of the project 4 Project planning Defining what has to be done Creating a work breakdown Agreeing roles and responsibilities for the work Developing a programme using networks and bar charts Estimating timescales, costs and resource requirements Planning exercise: participants develop a project plan Identifying and managing project risks Using project planning software Managing and updating the plan 5 Project implementation and control Creating a pro-active monitoring and control process Techniques for monitoring progress Using latest estimates Managing project meetings Resolving problems effectively Managing multiple projects Personal time management 6 Course review and action planning Identify actions Sponsor-led review and discussion of proposals Conclusion

Duration 5 Days 30 CPD hours This course is intended for Security administrators Security consultants Network administrators System engineers Technical support personnel Cisco integrators and partners Overview After taking this course, you should be able to: Describe key concepts of NGIPS and NGFW technology and the Cisco Firepower Threat Defense system, and identify deployment scenarios Perform initial Cisco Firepower Threat Defense device configuration and setup tasks Describe how to manage traffic and implement Quality of Service (QoS) using Cisco Firepower Threat Defense Describe how to implement NAT by using Cisco Firepower Threat Defense Perform an initial network discovery, using Cisco Firepower to identify hosts, applications, and services Describe the behavior, usage, and implementation procedure for access control policies Describe the concepts and procedures for implementing security intelligence features This course gives you knowledge and skills to use and configure Cisco© Firepower Threat Defense technology, beginning with initial device setup and configuration and including routing, high availability, Cisco Adaptive Security Appliance (ASA) to Cisco Firepower Threat Defense migration, traffic control, and Network Address Translation (NAT). You will learn how to implement advanced Next-Generation Firewall (NGFW) and Next-Generation Intrusion Prevention System (NGIPS) features, including network intelligence, file type detection, network-based malware detection, and deep packet inspection. You will also learn how to configure site-to-site VPN, remote-access VPN, and Secure Sockets Layer (SSL) decryption before moving on to detailed analysis, system administration, and troubleshooting. Cisco Firepower Threat Defense Overview Examining Firewall and IPS Technology Firepower Threat Defense Features and Components Examining Firepower Platforms Examining Firepower Threat Defense Licensing Cisco Firepower Implementation Use Cases Cisco Firepower NGFW Device Configuration Firepower Threat Defense Device Registration FXOS and Firepower Device Manager Initial Device Setup Managing NGFW Devices Examining Firepower Management Center Policies Examining Objects Examining System Configuration and Health Monitoring Device Management Examining Firepower High Availability Configuring High Availability Cisco ASA to Firepower Migration Migrating from Cisco ASA to Firepower Threat Defense Cisco Firepower NGFW Traffic Control Firepower Threat Defense Packet Processing Implementing QoS Bypassing Traffic Cisco Firepower NGFW Address Translation NAT Basics Implementing NAT NAT Rule Examples Implementing NAT Cisco Firepower Discovery Examining Network Discovery Configuring Network Discovery Implementing Access Control Policies Examining Access Control Policies Examining Access Control Policy Rules and Default Action Implementing Further Inspection Examining Connection Events Access Control Policy Advanced Settings Access Control Policy Considerations Implementing an Access Control Policy Security Intelligence Examining Security Intelligence Examining Security Intelligence Objects Security Intelligence Deployment and Logging Implementing Security Intelligence File Control and Advanced Malware Protection Examining Malware and File Policy Examining Advanced Malware Protection Next-Generation Intrusion Prevention Systems Examining Intrusion Prevention and Snort Rules Examining Variables and Variable Sets Examining Intrusion Policies Site-to-Site VPN Examining IPsec Site-to-Site VPN Configuration Site-to-Site VPN Troubleshooting Implementing Site-to-Site VPN Remote-Access VPN Examining Remote-Access VPN Examining Public-Key Cryptography and Certificates Examining Certificate Enrollment Remote-Access VPN Configuration Implementing Remote-Access VPN SSL Decryption Examining SSL Decryption Configuring SSL Policies SSL Decryption Best Practices and Monitoring Detailed Analysis Techniques Examining Event Analysis Examining Event Types Examining Contextual Data Examining Analysis Tools Threat Analysis System Administration Managing Updates Examining User Account Management Features Configuring User Accounts System Administration Cisco Firepower Troubleshooting Examining Common Misconfigurations Examining Troubleshooting Commands Firepower Troubleshooting

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending. This course will develop the participants' skills in: Being aware of costs at all times Seeking cost reduction from the start (including life-cycle costing) Appraising projects / production to identify and take out risk Understanding real budgeting Using techniques such as ZBB and ABC where appropriate Ensuring cost reports lead to action Managing a cost reduction process that delivers Benefits to the organisation will include: Identification of cost reduction and business improvement opportunities Better reporting and ownership of costs Greater awareness and control of everyday costs 1 Introduction - the cost management process The risks of poor cost control Capital and revenue costs The importance of cost awareness The importance of cost reduction Cost management - the key aspects How to build a cost management and control process checklist for your areas of responsibility 2 Cost removal - taking out costs Cost awareness Costs of poor design / poor processes Value engineering Removing redundant costs 3 The need for commercial, technical and financial appraisals Understand the problems before cash is committed and costs incurred Making the effort to identify commercial and technical risk The time value of money - DCF techniques for long term projects Cost models for production processes and projects Costing models - project appraisals The use of spreadsheets to identify sensitivity and risk How to focus on risk management 4 Budgeting - proper budgeting challenges costs The philosophy of the business - are costs an issue? The importance of having the right culture The need for detailed business objectives Budgetary control measures Designing budget reports - for action 5 Zero-based budgeting (ZBB) - the principles Much more than starting with a clean sheet of paper What ZBB can achieve The concept of decision packages - to challenge business methods and costs Only necessary costs should be incurred A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out 6 Awareness of overheads and other costs Definitions of cost - direct and indirect Dealing with overheads - what is meant by allocation, absorption or apportionment? The apparent and real problems with overheads Different ways of dealing with overheads Review of overhead allocation methods and accounting and reporting issues 7 Overheads and product costing Activity-based costing (ABC) - the principles Where and how the ABC approach may be helpful Know the 'true' cost of a product or a project Should you be in business? Will you stay in business? Identifying weaknesses in a traditional overhead allocation How ABC will help improve product or service costing Identifying which products and activities should be developed and which abandoned 8 Cost reduction culture The need for cost reports What measures can be used to identify over-spends as early as possible Cost control performance measures and ratios 9 Design of cost control reports Reports should lead to action and deliver Selecting cost control measures which can be acted upon Practice in designing action reports 10 Course summary - developing your own cost action plan Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs

AAT Level 3 is an Advanced or Intermediate level of AAT qualification in accounting. This course gives successful students the skills and knowledge to work competently in finance, accountancy, or bookkeeping role. Moreover, the students also have the opportunity to progress their studies with the AAT Level 4 Diploma in Accounting and acquire full membership of the AAT. Duration You can expect this qualification to take 1-1.5 year to complete for most students. Tutors Tutors are highly qualified with extensive knowledge of accountancy. Study Options Online Live - Live Interactive Online Classes are offered through the State of The Art Virtual Learning Campus. Classes are recorded to catch up later. In-Campus - Study at our London campus for AAT level 3. Daytime, weekend and evening courses for AAT available. AAT Distance Learning- Self-Study at home at your own pace with Study Material and access to Online study Material through Virtual Learning Campus (VLC). AAT Qualification Once you finish AAT qualification and pass all exams successfully, you will be awarded globally recognised AAT Certificate in Accounting from AAT. AAT Level 3 Course Syllabus Advanced Bookkeeping Final Accounts Preparation Indirect Tax Management Accounting: Costing Ethics for Accountants Spreadsheets for Accounting

Mental Health First Aid (MHFAider) is an internationally recognised training course that teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We don't teach people to be therapists, but we do teach people how to respond in a crisis, and how to reach out before a crisis happens. The training gives people tools to support themselves and each other, so everyone can talk about mental health and seek help when needed. As an MHFAider you will be able to: Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention Encourage a person to identify and access sources of professional help and other support Practise active listening and empathy Have a conversation with improved mental health literacy around language and stigma Discuss the role in depth, including boundaries and confidentiality Practise self-care This course is ideal for those who would like to become an MHFAider to: Gain the knowledge and skills to spot signs of people experiencing poor mental health Be confident starting a conversation and signpost a person to appropriate support Alongside the best evidence-based Mental Health First Aid (MHFA) training, MHFAiders are also provided with three-year access to ongoing learning and support through the MHFAider Support App 1 Introduction to MHFAider (3 hours 30 mins) MHFA and the MHFAider role Introduction to the MHFAider Action Plan 'ALGEE' What is Mental Health? Helpful and unhelpful language Undersign our Frame of Reference, understanding how we make sense of the world Understanding stress & the Stress Container 2 Understanding Mental Health (4 hours) What influences mental health? The Mental Health Continuum What is anxiety? What is a traumatic event? Active listening and empathy What are eating disorders? What is self-harm? What is substance misuse? MHFA conversation practice 3 MHFAider in practice (4 hours) Applying ALGEE What is depression? What is suicide? What is psychosis? MHFA conversation practice 4 Next steps (3 hours) Recovery and lived experience Applying ALGEE Boundaries in the MHFAider role MHFA conversation practice Moving forward in the MHFAider role and your MHFA action plan Self-care

Personal Tax Return and Self Assessment Accounting training Course Overview: Most self-employed people and directors of companies have to do submit a Tax Return every year. If you are a self-employed person you may learn how to do tax return yourself. As a result, you can save money by not having to pay an external agent. Don't forget You can also save more money as you will know more about how to apply for a tax rebate. According to statistics, more than 60% of taxpayers not sure how to do tax return correctly and lose money for not knowing how to apply for a tax rebate correctly. If you want to offer tax services to the general public, then skills in this sector can dramatically improve your job prospect or business prospect. How to do a tax return? Firstly, you need to be registered with HMRC to process your tax return. You should get a UTR (Unique Tax Reference) no, which is your personal identification no for tax purpose. Once you have details for all incomes and expenditure, you can submit them electronically to HMRC. The deadline for submitting a personal tax return is 31 January for the previous tax year. Apply for a Tax Rebate It is possible that you could be eligible for a tax rebate. The most possible scenarios are: When you pay more tax than required Submitting an incorrect tax return Claiming special Tax relief There could be many more reasons why should you get a tax refund. It is vital to know the scenarios under which you should apply for a tax rebate. Certificate of Attendance Identify the type(s) of returns that may be completed Understand the duties and responsibilities of a bookkeeper/tax agent when completing self-assessment tax returns Calculating the taxes on profits for Self Employed & on income for Employed individuals Understanding differences between Drawings & Dividends Introduction to UTR and NI Classes Understanding Tax Return submission procedures to HMRC (using 2 individual Scenarios) Analysing Class 2 & Class 4 NIC Analysing Personal Allowance Analysing Income from Self Employments Employment benefits Analysis Analysis of Car & Fuel benefits Analysis of savings and investment income and tax implications on them. Introduction to Capital Gains Tax analysis Introduction to Inheritance Tax Analysis Understanding the procedure for payment and administration of both tax and National Insurance Contributions

AAT Bookkeeping Course If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, Foundation Certificate in Bookkeeping Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: Bookkeeping transactions Bookkeeping Controls Advanced Bookkeeping Final Accounts Preparation Indirect Tax