537 Courses delivered Live Online

Duration 4 Days 24 CPD hours Overview Topics Include:Installation of a multi-node Kubernetes cluster using kubeadm, and how to grow a cluster.Choosing and implementing cluster networking.Various methods of application lifecycle management, including scaling, updates and roll-backs.Configuring security both for the cluster as well as containers.Managing storage available to containers.Learn monitoring, logging and troubleshooting of containers and the cluster.Configure scheduling and affinity of container deployments.Use Helm and Charts to automate application deployment.Understand Federation for fault-tolerance and higher availability. In this vendor agnostic course, you'll learn the installation, configuration and administration of a production-grade Kubernetes cluster. Introduction Linux Foundation Linux Foundation Training Linux Foundation Certifications Laboratory Exercises, Solutions and Resources Distribution Details Labs Basics of Kubernetes Define Kubernetes Cluster Structure Adoption Project Governance and CNCF Labs Installation and Configuration Getting Started With Kubernetes Minikube kubeadm More Installation Tools Labs Kubernetes Architecture Kubernetes Architecture Networking Other Cluster Systems Labs APIs and Access API Access Annotations Working with A Simple Pod kubectl and API Swagger and OpenAPI Labs API Objects API Objects The v1 Group API Resources RBAC APIs Labs Managing State With Deployments Deployment Overview Managing Deployment States Deployments and Replica Sets DaemonSets Labels Labs Services Overview Accessing Services DNS Labs Volumes and Data Volumes Overview Volumes Persistent Volumes Passing Data To Pods ConfigMaps Labs Ingress Overview Ingress Controller Ingress Rules Labs Scheduling Overview Scheduler Settings Policies Affinity Rules Taints and Tolerations Labs Logging and Troubleshooting Overview Troubleshooting Flow Basic Start Sequence Monitoring Logging Troubleshooting Resources Labs Custom Resource Definition Overview Custom Resource Definitions Aggregated APIs Labs Kubernetes Federation Overview Federated Resources Labs Helm Overview Helm Using Helm Labs Security Overview Accessing the API Authentication and Authorization Admission Controller Pod Policies Network Policies Labs

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Join Matt Rivers in his Soul Writing for Creativity course and learn to explore your imagination and discover your natural creative voice.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Duration 2 Days 12 CPD hours This course is intended for The audience for B2B Commerce Developer is any individual who will participate in a new implementation who needs working knowledge and experience with B2B Commerce technical components. Attendees should have intermediate skills in: Object Oriented Programming (Apex or Java) Full-Stack Development (VisualForce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships)This class is designed for individuals responsible for implementing the technical components of a new B2B Commerce Cloud storefront. You should have some experience with the following: Object-oriented programming (Apex or Java) Full-stack development (Visualforce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships) Overview Identify where and what events require code extension. Effectively navigate and configure in B2B Commerce on Classic Admin. Implement UI, Logic Class, and Service Class Overrides along with Subscriber Code Integration. Create your own B2B Commerce on Classic solution and troubleshoot problem areas during the development cycle. Take the next step toward a B2B Commerce Developer Accreditation. Explore the Salesforce B2B Commerce platform on Classic and discover how and when to extend your events with code. In this 2-day class, our B2B Commerce Cloud experts will walk you through how to use code to customize the UI and extend functionality in your B2B Commerce Cloud on Classic storefront so you can deliver a buyer experience that satisfies your organization?s unique requirements. Technical Overview Review Key Terms Understand B2B Commerce on Classic Architecture and Technology Stack Take a Tour of the UI Understand B2C Commerce Cloud on Classic Admin Configuration vs. Code Extension Storefront Overview Implement B2B Commerce on Classic Create a Storefront Load Data Enable Buyers User Interface Review UI Best Practices Familiarize Yourself with Key Terms Explore UI Themes Customize UI Layouts Use Subscriber Templates Use Page Includes Manage Subscriber Pages Extensions Override Handlebars Extend My Account Extend B2B Commerce Checkout Flow Explore Global JavaScript Functions Understand B2B Commerce Event Handling Explore Handlebars Functions Explore Localization Functions Extend Utility Functions and Objects Extend Global Extension Points Core Capabilities Handle Cases Using Process Builder Configure Payment Types

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

A writing workshop to release stress, explore our shadows and reveal our creative force.

Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix ADC, with little or no previous ADC experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC traffic management. Overview Optimize the Citrix ADC system for traffic handling and management Customize the ADC system for traffic flow and content-specific requirements Employ recommended tools and techniques to troubleshoot common Citrix ADC network and connectivity issues Configure advanced load balancing and GSLB on the Citrix ADC system Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery. Advanced Policies Default Policy Overview Default Expression Syntax Policy Bindings App Expert Additional Features Rewrite Responder URL Transformation Rewrite Policies Responder Policies DNS Rewrite and Responder URL Transformation Content Switching Content Switching Overview Content Switching Configuration Optimization Citrix ADC Optimization Overview HTTP Compression Integrated Caching Front-End Optimization Global Server Load Balancing GSLB Overview GSLB Architecture Content-Switching GSLB GSLB MEP and Monitoring Customizing GSLB Additional course details: Nexus Humans CNS-224: Implement Citrix ADC 13.x with Traffic Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-224: Implement Citrix ADC 13.x with Traffic Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This class is ideal for admins with at least 6 months of experience administering Salesforce, and is a great foundational course for anyone looking to earn their Salesforce Advanced Administrator credential. Overview Determine and implement appropriate data access and visibility settings. Manage configuration changes in a sandbox environment and move metadata between environments using change sets. Extend the functionality of your implementation with custom objects and apps. Extend your reporting to provide up-to-date views of your business. Customize the Salesforce mobile app and create quick actions to increase efficiency. Improve data quality so that the ongoing task of data maintenance is not so overwhelming. Implement complex business processes using workflow rules, Process Builder, approval processes, and flows. Take your Salesforce Administrator skills to the next level and supercharge your knowledge to solve pressing business needs. In this 4-day class, discover how to extend Salesforce with custom objects and Lightning apps, generate complex reports and dashboards, and automate complex business requirements to work more efficiently. Our Salesforce experts will share tips and best practices to take your admin skills to the next level and arm you with the skills to get more out of Salesforce. Record Access and Field Visibility Troubleshoot Record Access Understand the Impact of Territory Management on the Sharing Model Manage Field Visibility Change Management Manage Changes in a Sandbox Deploy Changes Using Change Sets Custom Objects and Apps Build Custom Objects, Tabs, and Apps Create Relationships Between Objects Use Delegated Administration Advanced Reporting Create Custom Report Types Build Exception Reports with Cross Filters Categorize Report Data with Bucketing Extend Summaries in Reports and Dashboards Display Multiple Views of Data Using Joined Reports Analyze Data Over Time with Historical Trending and Reporting Snapshots Salesforce Mobile App and Quick Actions Customize the Salesforce Mobile App Create Object-Specific Quick Actions Create Global Quick Actions Data Quality Assess, Cleanse, and Maintain Data Prevent Duplicate Records Using Duplicate Management Automated Business Processes Use Validation Rules, Formula Fields, Workflow Rules, and Process Builder to Enforce and Automate Business Processes Approval Processes Manage Approval Processes Troubleshoot Approval Processes Visual Workflow Understand Use Cases for Visual Workflow Build and Deploy a Flow Advanced Business Process Automation Understand When to Use Apex and Visualforce for Extending Business Process Automation Understand the Order of Execution for Automated Processes Use Debug Logs to Troubleshoot Business Process Issues

Duration 3 Days 18 CPD hours This course is intended for If you have worked in C++ but want to learn how to make the most of this language, especially for large projects, this course is for you. Overview By the end of this course, you'll have developed programming skills that will set you apart from other C++ programmers. After completing this course, you will be able to: Delve into the anatomy and workflow of C++ Study the pros and cons of different approaches to coding in C++ Test, run, and debug your programs Link object files as a dynamic library Use templates, SFINAE, constexpr if expressions and variadic templates Apply best practice to resource management This course begins with advanced C++ concepts by helping you decipher the sophisticated C++ type system and understand how various stages of compilation convert source code to object code. You'll then learn how to recognize the tools that need to be used in order to control the flow of execution, capture data, and pass data around. By creating small models, you'll even discover how to use advanced lambdas and captures and express common API design patterns in C++. As you cover later lessons, you'll explore ways to optimize your code by learning about memory alignment, cache access, and the time a program takes to run. The concluding lesson will help you to maximize performance by understanding modern CPU branch prediction and how to make your code cache-friendly. Anatomy of Portable C++ Software Managing C++ Projects Writing Readable Code No Ducks Allowed ? Types and Deduction C++ Types Creating User Types Structuring our Code No Ducks Allowed ? Templates and Deduction Inheritance, Polymorphism, and Interfaces Templates ? Generic Programming Type Aliases ? typedef and using Class Templates No Leaks Allowed ? Exceptions and Resources Exceptions in C++ RAII and the STL Move Semantics Name Lookup Caveat Emptor Separation of Concerns ? Software Architecture, Functions, and Variadic Templates Function Objects and Lambda Expressions Variadic Templates The Philosophers' Dinner ? Threads and Concurrency Synchronous, Asynchronous, and Threaded Execution Review Synchronization, Data Hazards, and Race Conditions Future, Promises, and Async Streams and I/O File I/O Implementation Classes String I/O Implementation I/O Manipulators Making Additional Streams Using Macros Everybody Falls, It's How You Get Back Up ? Testing and Debugging Assertions Unit Testing and Mock Testing Understanding Exception Handling Breakpoints, Watchpoints, and Data Visualization Need for Speed ? Performance and Optimization Performance Measurement Runtime Profiling Optimization Strategies Cache Friendly Code