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Scottish Gaelic Beginner Conversation Course for online learners worldwide.

Learn how to break down ethical dilemmas into steps to help you make wiser decisions.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Course Overview This comprehensive course offers essential knowledge for anyone involved in manual handling, lifting operations, and workplace safety. Combining critical modules such as LOLER training, working at height, and confined space awareness, this course equips learners with the expertise to identify potential hazards, assess risk, and follow safety protocols effectively. Whether you're looking to enhance your understanding of lifting procedures or ensure compliance with UK health and safety standards, this course provides structured learning designed to support a safer working environment. Upon completion, learners will be able to demonstrate awareness of regulations, apply risk assessment principles, and contribute to maintaining safety standards across various industries. This is an ideal course for those responsible for managing workplace operations, lifting tasks, and site-based safety procedures. Course Description The "Manual Handling, Rigging and Lifting & Safety in the Workplace" course covers a broad range of safety-related topics tailored to warehousing, construction, manufacturing, and logistics settings. Learners will explore core areas such as load lifting techniques, height safety, forklift operations, and compliance with the Lifting Operations and Lifting Equipment Regulations (LOLER). The course also addresses the risks associated with working in confined spaces and warehouse environments, promoting a thorough understanding of safe working procedures and legal obligations. Through a structured, self-paced online platform, learners will develop a strong foundation in identifying risks, following safety protocols, and adhering to health and safety legislation. Whether enhancing existing skills or exploring a new career path, this course provides a well-rounded approach to workplace safety and equipment handling in accordance with UK regulatory standards. Course Modules: Module 01: Manual Handling Training Course Module 02: Work At Height Training Module 03: Warehouse Operative Module 04: Forklift Training - Online Course Module 05: Rigging and Lifting Module 06: Working in Confined Spaces Module 07: LOLER Training Module 08: Level 2 Health and Safety in the Workplace (See full curriculum) Who is this course for? Individuals seeking to improve their knowledge of workplace safety and equipment regulations. Professionals aiming to develop or formalise their understanding of lifting operations and manual handling. Beginners with an interest in occupational safety, logistics, or industrial environments. Employers and supervisors looking to ensure their team meets regulatory safety standards. Career Path Warehouse Operative Health and Safety Officer Logistics Coordinator Site Supervisor Forklift or Lifting Equipment Operator Facilities or Operations Manager Construction or Manufacturing Support Staff

Course Overview This course provides a comprehensive exploration of cryptocurrency, covering essential topics such as wallets, investing, and trading. Designed for both beginners and those looking to refine their knowledge, it equips learners with a solid understanding of how to navigate the cryptocurrency market. The course will cover how to purchase cryptocurrency, set up and secure digital wallets, and explore strategies for investing and trading. By the end of the course, learners will have the knowledge and confidence to engage with cryptocurrency effectively, whether for investment purposes or trading. Course Description In this course, learners will delve into the fundamentals of cryptocurrency, including how to purchase digital assets and store them securely in wallets. The course covers a variety of investment strategies tailored to the crypto market, alongside technical trading methods such as candlestick chart analysis. A special bonus section is included to introduce learners to Steemit, a blockchain-based social media platform. Throughout the course, participants will gain a deeper understanding of how cryptocurrencies function, key storage options, and the risks and rewards associated with investing and trading in this rapidly evolving market. Course Modules Module 01: Welcome to the Course! Module 02: Introduction to Cryptocurrency Module 03: Purchase Cryptocurrency | How to Purchase Any Cryptocurrency Module 04: Cryptocurrency Wallets & Storage | How to Setup & Add Cryptocurrency to Wallets Module 05: Cryptocurrency Investing | Investing Strategies & Tips for Cryptocurrency Module 06: Cryptocurrency Trading | Technical Analysis, Candlestick Charts & Strategies Module 07: BONUS SECTION: Steemit | How to Get Started on Steemit (See full curriculum) Who is this course for? Individuals seeking to understand cryptocurrency and how to manage digital assets. Professionals aiming to expand their financial portfolio with cryptocurrency investments. Beginners with an interest in blockchain technology and digital currencies. Anyone looking to explore cryptocurrency as a potential new career path or investment opportunity. Career Path Cryptocurrency Trader Digital Asset Manager Blockchain Consultant Financial Analyst in Crypto Markets Investment Specialist in Emerging Technologies

Course Overview: The "Shading in Adobe Photoshop" course is designed to introduce learners to the art and techniques of shading within Adobe Photoshop. This course covers essential tools and methods for creating realistic lighting effects, depth, and texture in digital artwork. Learners will explore various shading techniques, including the use of brushes, gradients, and layer blending modes. The course is aimed at enhancing skills in digital illustration and photo manipulation, offering a comprehensive understanding of how to use shading to add dimension and realism to designs. By the end of the course, learners will have the skills to apply these techniques to create polished and professional-level artwork. Course Description: This course dives deeper into the various shading techniques in Adobe Photoshop, equipping learners with the knowledge to enhance their digital creations. Topics include using custom brushes for shading, adjusting opacity levels, working with gradients to simulate light, and mastering layer blending modes for depth. The course also covers how to apply shading effectively across different types of artwork, such as illustrations, portraits, and product designs. Learners will gain the ability to create smooth transitions, realistic highlights, and shadows to elevate their designs. The course encourages creativity while ensuring that students develop the technical expertise needed to implement these techniques in a professional setting. Course Modules: Module 01: Introduction to Shading in Photoshop Module 02: Understanding Light and Shadow Module 03: Using Brushes for Shading Module 04: Gradient Techniques for Shading Module 05: Layering and Blending Modes Module 06: Creating Depth and Realism in Artwork Module 07: Shading for Various Art Styles (See full curriculum) Who is this course for? Individuals seeking to improve their digital art skills. Professionals aiming to enhance their graphic design portfolio. Beginners with an interest in digital illustration and design. Artists looking to expand their Photoshop capabilities. Career Path Graphic Designer Digital Illustrator Photo Manipulation Artist Concept Artist Visual Designer

Duration 5 Days 30 CPD hours This course is intended for Anyone whose position requires CCSP certificationIndividuals whose responsibilities involve procuring, securing, and managing cloud environments or purchased cloud services Overview In-depth coverage of the six domains required to pass the CCSP exam:Architectural concepts and design requirementsCloud data securityCloud platform and infrastructure securityCloud application securityOperationsLegal and compliance This course is the most comprehensive review of cloud security concepts and industry best practices covering the six domains of the CCSP Common Body of Knowledge (CBK). You will gain knowledge in identifying the types of controls necessary to administer various levels of confidentiality, integrity, and availability, with regard to securing data in the cloud. You will identify the virtual and physical components of the cloud infrastructure with regard to risk management analysis, including tools and techniques necessary for maintaining a secure cloud infrastructure. You will gain an understanding in cloud software assurance and validation, utilizing secure software, and the controls necessary for developing secure cloud environments. You will identify privacy issues and audit processes utilized within a cloud environment, including auditing controls, assurance issues, and the specific reporting attributes. Architectural Concepts and Design Requirements Cloud Data SecurityCloud Platform and Infrastucture Security Cloud Application SecurityOperations Legal and compliance

Course Overview "Stock Trading Analysis with Volume Trading" is designed to provide learners with a comprehensive understanding of how to leverage volume analysis in stock trading. This course covers essential volume indicators, strategies, and techniques, empowering learners to make informed trading decisions. The course aims to enhance trading skills by explaining how volume trends can influence stock price movements, offering learners practical insights into market behaviour. By the end of the course, learners will have the ability to interpret volume data, use it to spot market trends, and apply it within their trading strategies, enhancing their confidence and decision-making capabilities in stock trading. Course Description This course delves into the critical aspect of volume analysis in stock trading, providing a thorough exploration of how trading volume can provide valuable market insights. Learners will study various volume indicators and their applications, uncover trading strategies that incorporate volume as a key factor, and gain the skills necessary to identify profitable market movements. The course also includes practical examples and analysis to demonstrate how volume impacts stock trends, while familiarising learners with the tools used in volume trading. By completing this course, learners will develop the expertise to utilise volume trading strategies to enhance their trading performance and make more informed decisions in real-time market scenarios. Course Modules Module 01: Volume Analysis Module 02: Volume Studies and Indicators Module 03: Volume Trading Strategies and Techniques Module 04: Examples and Analysis Module 05: Trading Platform (See full curriculum) Who is this course for? Individuals seeking to enhance their stock trading skills Professionals aiming to develop expertise in volume trading strategies Beginners with an interest in stock market analysis Anyone looking to understand the role of volume in trading decisions Career Path Stock Trader Financial Analyst Investment Advisor Trading Platform Specialist Portfolio Manager

Course Overview: This course provides a comprehensive introduction to cryptocurrencies, blockchain technology, and their broader implications in the financial world. Learners will gain an understanding of how cryptocurrencies work, the underlying technology of blockchain, and the variety of available cryptocurrencies. The course also explores the future potential of cryptocurrencies, including opportunities in decentralised finance (DeFi) and NFTs. Upon completion, learners will be equipped with the knowledge to navigate the rapidly evolving cryptocurrency market, make informed investment decisions, and understand the legal landscape in the UK. Course Description: This course covers a wide range of topics essential to understanding the world of cryptocurrencies. Learners will delve into the fundamentals of cryptocurrencies and blockchain technology, exploring how decentralised systems work. The course introduces various types of cryptocurrencies, their uses, and the role of NFTs in the digital space. Learners will also cover the critical aspects of cryptocurrency wallets, security measures, and how decentralised finance is reshaping financial systems. The course also includes modules on cryptocurrency investment strategies and the evolving legal frameworks in the UK. By the end of the course, learners will have a solid understanding of the cryptocurrency ecosystem and its future trajectory. Course Modules: Module 01: The Fundamentals of Cryptocurrencies Module 02: The Blockchain Module 03: Types of Cryptocurrencies Module 04: NFTs Module 05: Cryptocurrency Wallets Module 06: Cryptocurrency Security Module 07: Decentralised Finance Module 08: Investing in Cryptos Module 09: Opportunities and Future of Cryptocurrencies Module 10: Cryptocurrency Laws in the UK (See full curriculum) Who is this course for? Individuals seeking to understand the basics of cryptocurrencies Professionals aiming to expand their knowledge in blockchain technology Beginners with an interest in digital finance and investment opportunities Anyone looking to stay informed about future trends in cryptocurrency Career Path: Cryptocurrency Analyst Blockchain Developer DeFi Specialist Investment Advisor (Cryptocurrencies) Financial Consultant Legal Advisor for Cryptocurrency Regulations

Course Overview The "Gardening - Garden Design Level 5" course offers an in-depth exploration of the principles, processes, and components that define successful garden design. Learners will develop a comprehensive understanding of the key elements of garden layout, plant selection, and the design process itself. The course is designed to equip learners with the necessary skills and knowledge to create aesthetically pleasing and functional gardens, regardless of scale. By the end of the course, learners will have the expertise to approach a wide range of garden design challenges, from residential to commercial projects. This course will provide a solid foundation in garden design theory, while also fostering the ability to make informed decisions about materials, planting, and sustainable design practices. Course Description In this course, learners will explore a range of topics related to garden design, beginning with an introduction to the role of the garden designer and the key principles that underpin successful designs. The course covers essential topics, such as the design process, selecting suitable plants, and designing a rain garden for water management. Learners will also gain insight into the tools and machinery required for effective garden design, as well as the importance of maintenance and the associated costs. Throughout the course, learners will be encouraged to develop their design thinking, as they will gain the ability to plan, conceptualise, and implement garden designs suited to a variety of client needs. By the end of the course, learners will have acquired both theoretical knowledge and practical skills essential for a career in garden design. Course Modules Module 01: Introduction to Garden Design Module 02: The Role of the Garden Designer Module 03: The Basic Principles of Garden Design Module 04: Components of Garden Design Module 05: Garden Design Process Module 06: Designing a Rain Garden Module 07: Essential Tools & Machinery Module 08: Plant Selection and Material Guide Module 09: Garden Maintenance Module 10: Costing and Estimation (See full curriculum) Who is this course for? Individuals seeking to pursue a career in garden design. Professionals aiming to enhance their skills in landscaping and horticulture. Beginners with an interest in garden design and landscaping. Anyone looking to start a garden design business or enhance their current practices. Career Path Garden Designer Landscape Architect Horticulturalist Landscape Consultant Garden Maintenance Specialist Sustainability Consultant for Green Spaces