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Duration 2 Days 12 CPD hours This course is intended for #NAME? Overview The learning objectives for CDA include a practical understanding of: Goals, history, terminology, and pipeline The importance, practices, and transformation of a DevOps collaborative culture Design practices, such as modular design and microservices Continuous Integration (Cl), such as version control, builds, and remediation Tenets and best practices of Continuous Testing (CT) Continuous Delivery and Deployment (CD): packaging, containers, and release Continuous Monitoring (CM): monitoring and analysis infrastructure, process, and apps Infrastructure and tools: frameworks, tools, and infrastructure as code Security Assurance: DevSecOps The opportunity to hear and share real-life scenarios This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APls and cultural considerations with Continuous Delivery. Key benefits of Continuous Delivery will be covered including increased velocity to assist organizations to respond to market changes rapidly, thus being able to outmaneuver competition, reduce risk and lower costs while releasing higher quality solutions. Increased productivity and employee morale by having more activities performed by pipelines instead of humans so teams can focus on vision while pipelines do the execution.This course prepares you for the Continuous Delivery Ecosystem Foundation(CDEF) certification. Course Introduction Course goals Course agenda CDA Concepts Continuous delivery (CD) definition Architecting for continuous delivery Continuous delivery and DevOps Relationships between CD, Waterfall, Agile, ITIL, and DevOps Benefits of continuous delivery CDA Culture Importance of culture to the CD Architect What a CD Architect can do about culture How to maintain culture Assignment: DevOps culture and practices to create flow Design Practices for Continuous Delivery Why design is important to continuous delivery CD Architect?s role in design Key design principles CD best practices Microservices and containers Continuous Integration Continuous integration (CI) defined CD Architect?s role in CI Importance of CI Benefits of CI CI best practices Assignment: Optimizing CI workflows Continuous Testing Continuous testing (CT) defined Importance of CT Benefits of CT CD Architect?s role in CT Five tenets of CT CT best practices Assignment: Handling environment inconsistencies Continuous Delivery and Deployment Continuous delivery defined Continuous deployment defined Benefits of continuous delivery and deployment CD Architect?s role in continuous delivery and deployment Continuous delivery and deployment best practices Assignment: Distinguishing continuous delivery and deployment Continuous Monitoring Continuous monitoring defined Importance of continuous monitoring CD Architect?s role in continuous monitoring Continuous monitoring best practices Assignment: Monitoring build progress Infrastructure and Tools Importance of infrastructure and tools CD Architect?s role in infrastructure and tools Building a DevOps toolchain Infrastructure/tools best practices Assignment: identifying common infrastructure/tool components Security Assurance Importance of security assurance DevSecOps and Rugged DevOps defined CD Architect?s role in security Security best practices Assignment: Applying security practices Capstone exercise Identifying toolchain and workflow improvements Summary Additional Sources of Information Exam Preparations Exam requirements Sample exam review

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Duration 5 Days 30 CPD hours This course is intended for Network designers Sales engineers Wireless network engineers Overview Objectives After taking this course, you should be able to: Implement network settings to provide a secure wireless network infrastructure Implement a secure wireless client and troubleshoot wireless client connectivity issues Implement and troubleshoot QoS in wireless networks Implement and troubleshoot advanced capabilities in wireless network services The Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 course gives you the knowledge and skills needed to create a secure wireless network infrastructure and troubleshoot any related issues. You?ll learn how to implement and fortify a wireless network infrastructure using Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.This course provides hands-on labs to reinforce concepts including deploying Cisco Prime Infrastructure Release 3.5, Cisco Catalyst© 9800 Wireless Controller Release, Cisco IOS XE Gibraltar 16.10, Cisco Digital Network Architecture (Cisco DNA) Center Release 1.2.8, Cisco Connected Mobile Experiences (CMX) Release 10.5, Cisco Mobility Services Engine (MSE) Release 8.0 features, and Cisco ISE Release 2.4.This course also helps you prepare to take the 300-430 Implementing Cisco Enterprise Wireless Networks (ENWLSI) exam, which is part of the new CCNP© Enterprise certification and the Cisco Certified Specialist - Enterprise Wireless Implementation certification. Course Outline Securing and Troubleshooting the Wireless Network Infrastructure Implementing and Troubleshooting Secure Client Connectivity Implementing and Troubleshooting Quality of Service (QoS) in Wireless Networks Implementing and Troubleshooting Advanced Wireless Network Services Lab Outline Lab Familiarization (Base Learning Lab) Configure Secure Management Access for Cisco Wireless LAN Controllers (WLCs) and Access Points (APs) Add Network Devices and External Resources to Cisco Prime Infrastructure Customize Cisco Prime Infrastructure for Network Monitoring Capture a Successful AP Authentication Implement Authentication, Authorization, and Accounting (AAA) Services for Central Mode WLANs Implement AAA Services for FlexConnect Mode Wireless LANs (WLANs) Configure Guest Services in the Wireless Network Configure Bring Your Own Device (BYOD) in the Wireless Network Capture Successful Client Authentications Configure QoS in the Wireless Network for Voice and Video Services Configure Cisco Application Visibility and Control (AVC) in the Wireless Network Configure multicast DNS (mDNS) in the Wireless Network Capture Successful QoS Traffic Marking in the Wireless Network Configure, Detect, and Locate Services on the Cisco CMX Additional course details: Nexus Humans Cisco Implementing Cisco Enterprise Wireless Networks v1.1 (ENWLSI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Enterprise Wireless Networks v1.1 (ENWLSI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Consulting systems engineer IoT Designer Network administrator Network engineer Network manager Sales engineer Systems engineer Technical solutions architect Overview After taking this course, you should be able to: Explain the fundamentals of Cisco IoT and list common devices involved List the common protocols, standards, and data flows of IoT Explain the Cisco IoT, common needs, and the corresponding solutions Explain how programmability can be used to automate and make operations, deployment, and support of Cisco IoT more effective Describe common Cisco IoT applications and how they apply to Cisco IoT use cases Explain the functions and use cases for Cisco security applications and Cisco IoT This course prepares you to develop Internet of Things (IoT) applications for Cisco© IoT edge compute and network architecture. Through a combination of lessons and hands-on experience, you will learn to implement and deploy Cisco IOx applications using Cisco Field Network Director and Cisco Kinetic. This course covers designing, deploying, and troubleshooting edge applications, and understanding the use of management tools, so you can control your industrial network and connected devices at scale. This course will prepare you for the certification exam 300-915 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT), a concentration in the CCNP DevNet track. Course Outlines DEFINING CISCO IOT IOT NETWORKING AND OTHER DEVICES EXAMINING IOT PROTOCOLS EXAMINING IOT STANDARDS RECOGNIZING CISCO IOT NEEDS AND SOLUTIONS USING PROGRAMMABILITY WITH CISCO IOT DESCRIBING CISCO IOT APPLICATIONS: CISCO IOX DESCRIBING CISCO IOT APPLICATIONS: CISCO KINETIC AND CISCO FIELD NETWORK DIRECTOR DEFINING CISCO SECURITY APPLICATIONS Lab outline Use an MQTT Consumer to Subscribe to Sensor Data Use Cisco IOx Applications to Receive and Process Sensor Data Troubleshoot a Sensor Connection Use and Interpret Freeboard Data Use and Interpret Grafana Data Use and Interpret Kibana Data Cisco IOx Familiarity Lab Develop and Deploy a Cisco IOx Application Troubleshoot Cisco IOx Navigate Cisco Field Network Director Explore Cisco Field Network Director API Additional course details: Nexus Humans Cisco Developing Solutions Using Cisco IoT and Edge Platforms v1.0 (DEVIOT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Developing Solutions Using Cisco IoT and Edge Platforms v1.0 (DEVIOT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Data Center engineers Cloud engineers System engineers Field engineers Implementation/operation/support/installation and upgrade specialists IT administrators Network engineers Cloud computing experts Security specialists Cisco integrators and partners Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe items to be aware of before installing a Cisco CSR 1000V, including virtual machine requirements for installing Cisco CSR 1000V, licensing options that are available with Cisco CSR 1000V, supported Cisco IOS XE technologies, and management options for Cisco CSR 1000V. Prepare for installation of Cisco CSR 1000V Series routers. Explain common Cisco IOS XE Command-Line Interface (CLI) commands and conventions that can make it easier to work in the CLI, and describe how you can get help with command syntax and command options. Describe the options you can use to activate the license for Cisco CSR 1000V and activate the license for each option. Troubleshoot issues with Cisco CSR 1000V licenses. Upgrade the Cisco IOS XE software for an existing Cisco CSR 1000V installation. Describe the Call Home feature and its benefits, configure the feature on the Cisco CSR 1000V, including the anonymous reporting option, and display the Call Home configuration. List the different Call Home events that trigger alerts and commands that are executed as a result of the alert. Troubleshoot Cisco CSR 1000V Virtual Machine (VM) issues. Rehost a Cisco CSR 1000V license to a new VM, whether the current Cisco CSR 1000V router is accessible or not. Describe the Virtual Extensible LAN (VXLAN) Layer 2 gateway feature and configure this feature on the Cisco CSR 1000V router. Deploy the Cisco CSR 1000V in a virtual private cloud using Microsoft Azure or Amazon Web Services (AWS). Describe common network operations that the Cisco CSR 1000V supports. Explore programmability support on Cisco CSR 1000V, including APIs, shells, and data models. The Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) course shows you how to deploy and operate Cisco© Cloud Services Router 1000V (CSR1000V) to provide comprehensive WAN gateway and network services functions including connectivity, routing, and security into virtual and cloud environments. Through expert instruction and hands-on labs, you will learn: Cisco CSR 1000V deployment options and requirements; hypervisor support, licensing models, features and programmability support; and how to implement, integrate, install, manage, and troubleshoot the deployment process and common operation issues.This class will help you:Learn how to use the CSR 1000V Series to extend your enterprise network to public and private cloudsGain hands-on practice acquiring skills in virtual and cloud-based technologies Course Outline Introducing Cisco CSR Product Overview Preparing for Installation Installing Cisco CSR 1000V in VMware Elastic Sky X (ESXi) Environments Booting Cisco CSR 1000V and Accessing the Console Using Cisco IOS XE Software Managing Cisco CSR 1000V Licenses Upgrading the Cisco IOS XE Software Mapping Cisco CSR 1000V Network Interfaces to Virtual Machine Network Interfaces Using GRUB Mode (Bootstrap Program) Configuring Call Home for Cisco CSR 1000V Configuring Virtual CPU (vCPU) Distribution Across Data, Control, and Service Planes Troubleshooting Cisco CSR 1000V Virtual Machine Issues Rehosting a Smart License Supporting the Cisco CSR 1000V Virtual Extensible LAN (VXLAN) Feature Deploying Cisco CSR 1000V in a Virtual Private Cloud Exploring Cisco CSR 1000V Operations Exploring Programmability on Cisco CSR 1000V

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Cisco DWDM platform basics Describe DWDM network topologies Describe the management software used for managing Cisco DWDM networks List the different hardware components of the Cisco ONS and Cisco NCS DWDM systems Provision nodes and circuits in a Cisco DWDM network Perform node and multishelf configurations Implement SMR-based rings Provision optical circuit protection mechanisms Configure Any Rate cards Describe the function of Raman amplifiers Perform basic maintenance and troubleshooting of a Cisco DWDM network The Cisco Optical Technology Intermediate (OPT200) v3.0 course is designed to teach you the skills necessary to deploy the Cisco© Optical Networking System (ONS), 15454 Multiservice Transport Platform (MSTP), and Cisco Network Convergence System (NCS) 2000 Series Dense Wavelength-Division Multiplexing (DWDM) networks from installation to protection. Through a combination of lecture and hands-on experience, you will learn installation, configuration, circuit protection, maintenance, and basic troubleshooting using the Cisco Transport Controller for the Cisco ONS 15454 M6 and M12 shelves, and for the Cisco NCS 2016 shelf.Additionally, in this course you will review DWDM terminology and components, explore available chassis and cards, and discuss hardware installation. You will learn to use the Cisco Transport Controller server software to connect to the nodes, perform network turn-up and circuit creation, and deploy linear and single-module ROADM (SMR) DWDM multishelf topologies. Using this software, you will also configure Raman amplifiers and Any Rate cards, and configure protected and unprotected circuits. The course covers a variety of card options: controllers, transponders, multiplexer-demultiplexer, add/drop, Raman amplifiers, and Cisco Any Rate muxponder cards. You will use the various cards to configure terminal, amplifier, mesh, split, Optical Service Channel (OSC) regenerator, and Reconfigurable Optical Add/Drop Multiplexing (ROADM) nodes. Finally, you will learn how to use many of the tools and features available with the Cisco Transport Controller to perform maintenance, testing, and basic troubleshooting of your optical network. Course Outline DWDM Optical Platform Foundation Chassis and Cards Hardware Installation Node Turn-Up and Circuit Creation Node and Multishelf Configurations SMR-Based Rings 10Gb Circuit Protection Any Rate Card Configuration Raman Amplifiers Maintenance and Basic Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate v3.0 (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate v3.0 (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion

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