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The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

Certified NLP Training and Business Coaching

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Hotel Cleaner Course Overview: This Hotel Cleaner course is designed to equip learners with the knowledge and skills needed to excel in the hospitality cleaning industry. Covering a broad range of topics, it includes essential cleaning techniques, health and safety practices, and customer service skills tailored for hotel environments. Learners will gain an understanding of the importance of cleanliness and organisation in guest satisfaction. Upon completing the course, learners will be able to confidently perform cleaning duties in various hotel areas, ensuring a safe and welcoming environment for guests. Course Description: The Hotel Cleaner course delves into a variety of topics crucial to maintaining cleanliness and hygiene in hotels. Learners will explore techniques for cleaning guest rooms, public spaces, and facilities while adhering to industry standards. Topics include understanding cleaning equipment, handling chemicals safely, time management, and effective communication with hotel staff and guests. Learners will gain knowledge of the importance of attention to detail, a strong work ethic, and maintaining high cleanliness standards to enhance the guest experience. The course offers a comprehensive overview of the expectations and requirements within the hotel cleaning industry, preparing learners for roles in this sector. Hotel Cleaner Curriculum: Module 01: Introduction to Hotel Cleaning Module 02: Cleaning Techniques for Guest Rooms Module 03: Cleaning Public Spaces and Facilities Module 04: Health and Safety in Hotel Cleaning Module 05: Chemical Handling and Equipment Use Module 06: Time Management and Efficiency Module 07: Customer Service and Communication in Hotel Cleaning Module 08: Maintaining Cleanliness Standards and Best Practices (See full curriculum) Who is this course for? Individuals seeking to work in the hotel cleaning industry. Professionals aiming to improve cleaning and organisational skills. Beginners with an interest in hospitality services. Those looking to develop a career in hotel management or facilities maintenance. Career Path: Hotel Cleaner Housekeeping Assistant Facilities Maintenance Worker Hotel Housekeeping Supervisor Hospitality Industry Cleaner

Diploma in Effective Writing Skills Course Overview The Diploma in Effective Writing Skills is designed to help learners develop a strong foundation in writing that is clear, concise, and impactful. The course covers key elements of writing, from the essentials to advanced techniques, providing learners with the tools needed to improve both the clarity and quality of their written communication. Upon completion, students will have the ability to write effectively for a range of contexts, from business communication to academic writing, and will possess the skills to review and refine their work. This course offers significant value for anyone looking to improve their writing proficiency and apply it across various professional and personal scenarios. Course Description This comprehensive course delves into all aspects of effective writing, beginning with an introduction to its core principles. Learners will explore the essential skills required to craft clear, engaging content, followed by a deep dive into the writing process itself. The course covers various writing styles and techniques suited to different purposes, such as business writing, essays, and reports. Editing and proofreading techniques are taught to ensure learners can review their work thoroughly, while more advanced writing methods are introduced for those looking to refine their skills. By the end of the course, learners will be equipped to approach writing tasks with confidence and competence, whether for professional communication, academic pursuits, or creative endeavours. Diploma in Effective Writing Skills Curriculum Module 01: Introduction to Effective Writing Module 02: Essentials of Effective Writing Module 03: Writing Process Module 04: Writing for Different Purposes Module 05: Editing and Proofreading Module 06: Advanced Writing Techniques (See full curriculum) Who is this course for? Individuals seeking to enhance their writing abilities Professionals aiming to improve communication skills Beginners with an interest in developing writing expertise Those looking to strengthen their written communication in business or academic contexts Career Path Content Writer Copywriter Technical Writer Editor Communications Specialist Marketing and PR Professional Academic Writer

Estate Agent Diploma Course Overview The Estate Agent Diploma is designed for individuals looking to develop a comprehensive understanding of the property industry. This course covers key areas such as property law, valuation techniques, and the process of buying and selling properties. Learners will gain insight into the daily responsibilities of estate agents, including client relations, property marketing, and market analysis. The course offers a valuable foundation for those looking to enter the real estate sector, providing the knowledge required to pursue a career as an estate agent. By the end of the course, learners will be equipped with the essential skills needed to navigate the property market with confidence. Course Description This diploma course offers in-depth coverage of various aspects of estate agency work, including property laws, valuation practices, and the sale and purchase process. Learners will explore topics such as client communication, marketing strategies, and legal obligations, ensuring they have a well-rounded knowledge of the industry. The course materials are structured to provide a clear understanding of market trends, the role of estate agents, and customer service in real estate. Throughout the course, learners will gain the skills necessary to work effectively in the property sector, including key insights into the regulatory environment and professional ethics. Estate Agent Diploma Curriculum Module 01: Introduction to Estate Agency Module 02: Property Law and Regulations Module 03: Understanding Property Valuation Module 04: The Buying and Selling Process Module 05: Marketing and Advertising Properties Module 06: Client Communication and Negotiation Module 07: Managing Property Listings and Viewings Module 08: Professional Ethics and Industry Standards (See full curriculum) Who is this course for? Individuals seeking to pursue a career in estate agency. Professionals aiming to enhance their skills in property sales and management. Beginners with an interest in the property industry. Those looking to understand the legal and regulatory aspects of property transactions. Career Path Estate Agent Property Manager Lettings Agent Real Estate Consultant Property Sales Negotiator

AAT Training: Why Study AAT? Want a new direction for your career? Think Accountancy, according to statistics, the average salary for Accountants is £50,000, it is the sector where the employ-ability rate is higher than any other sector. Whether you're a school leaver, already employed or simply looking for a career change a career in accountancy could be a real option for you. What is AAT? The AAT is an internationally recognised accounting qualification and over 100,000 people are currently benefiting from gaining an AAT qualification and full AAT membership. Gaining the qualification will help you support yourself throughout your accountancy career. What are the benefits after I finish AAT Courses? A newly qualified AAT member can expect to earn an average of £21,600. Moreover, the AAT member will have been earning throughout their training and will have avoided student debt. Accounting technicians work at all levels of finance and accounting, depending on the level of their career. Some accounting technicians work as accounts clerks, others go on to become managing directors or finance directors of well-known companies. Some go to work as a self-employed accountant as AAT allows the student to become Accredited. Professional or Industry specific qualification. AAT Qualification AAT provides a range of accounting and bookkeeping qualification. If you prefer to pursue your career as an accountant you may choose to go for the AAT Accounting qualification. However, if you prefer to build your career as a bookkeeper, you may choose to go for the AAT Bookkeeping qualification. Osborne Training is an AAT Approved Training Provider with centres in London, Watford, Birmingham and various other locations. By taking the Association of Accounting Technicians qualification with our Institute, you will make one of the greatest decision of your career. AAT Accounting Courses First of all, the AAT qualification consists of four progressive qualification levels (1, 2, 3 & 4) which will cover the key areas of Financial Accounting, Management Accounting, Taxation, Audit and Report Writing. Although, you can start from Level 1, you may start from Level 2 if you have basic math and numeracy skills. In order to complete the full AAT Accounting qualification and gain full membership of the AAT, you will need to complete Level 3 and Level 4. Level 2 is recommended as an entry-level if you have no experience or knowledge of accounting and bookkeeping. The AAT qualification for accounting is broken down into three levels: AAT Level 2 Foundation Certificate in Accounting (5 Papers/Subjects) AAT Level 3 Advanced Diploma in Accounting (6 Papers/Subjects) Finally AAT Level 4 Professional Diploma in Accounting (6 Papers/Subjects) Hence, the AAT Accounting Qualification gives you practical, internationally recognised finance and accountancy skills that can open doors for you in any industry across the world. Finally, AAT offers a range of benefits for student members (including study support, career advice to help find the perfect job and exclusive discounts), as well as a route to progress into chartered accountancy. Moreover, if you choose to further your studies with any of the leading chartered accountancy professional bodies like ACCA, CIMA, CIPFA etc. your AAT qualification could make you eligible for generous exemptions.

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning

Course Overview The Professional Photography course provides a comprehensive journey into the world of photography, blending creative techniques with technical understanding. This course covers everything from mastering exposure and digital photography to exploring specialist scenarios such as portraits, landscapes, macro, and aerial photography. Learners will gain an in-depth understanding of camera anatomy, lighting, white balance, and post-production editing using industry-standard tools like Photoshop and Lightroom. Whether learners wish to enhance personal skills or pursue professional ambitions, this course equips them with the expertise to produce high-quality photographic work. By the end of the course, learners will be able to demonstrate proficiency across diverse photography styles, effectively manage photography equipment, and refine their editing capabilities. In addition, guidance on starting a photography business and selling work will support those looking to monetise their skills. This course offers valuable knowledge for both career development and personal enrichment in the creative industry. Course Description This course delves deeply into the art and science of photography, providing learners with a structured pathway to master both foundational principles and advanced techniques. Beginning with an introduction to camera settings, exposure, and digital photography, it progresses through specialised topics including focus and depth of field, lighting control, and the use of various photographic equipment. Learners will engage with diverse photography scenarios such as street photography, events, wildlife, and product shoots, developing a versatile skill set suitable for a range of professional contexts. The curriculum also explores post-processing with software such as Photoshop CC, Lightroom Classic CC, and mobile editing tools like Snapseed and Photoshop Express. Furthermore, modules on business development and stock photography sales offer valuable insights into potential income streams. Delivered in an engaging and accessible format, this course ensures that learners acquire both creative and technical expertise, setting a strong foundation for future opportunities in photography. Course Modules Module 01: Introduction Module 02: Exposure Module 03: Digital Photography Masterclass Module 04: Focus and Depth of Field Module 05: Camera Anatomy Module 06: White Balance and Colour Module 07: Lighting Module 08: Mobile Photography Module 09: Equipment – Cameras Module 10: Equipment – Lenses Module 11: Equipment – Accessories Module 12: Photo Scenario – Portrait Module 13: Photo Scenario – Long Exposure Module 14: Photo Scenario – Landscape Module 15: Photo Scenario – Product Module 16: Photo Scenario – Low Light Module 17: Photo Scenario – Sports & Action Module 18: Photo Scenario – Macro Module 19: Photo Scenario – Street & Architecture Module 20: Photo Scenario – Events Module 21: Photo Scenario – Aerial Module 22: Photo Scenario – Night Module 23: Introduction to Photo Editing Module 24: Photoshop CC Module 25: Lightroom Classic CC Module 26: Lightroom CC Module 27: Mac Photos Module 28: Google Photos Module 29: Photoshop Express Module 30: Snapseed Module 31: Sharing Your Photos Module 32: Starting a Photo Business Module 33: Selling Stock Photos Module 34: Printing Module 35: Wildlife Module 36: Conclusion (See full curriculum) Who is this course for? Individuals seeking to develop creative and technical photography skills. Professionals aiming to expand their visual media expertise. Beginners with an interest in photography and digital editing. Entrepreneurs wishing to build a photography business. Hobbyists looking to refine their photographic techniques. Career Path Professional Photographer Freelance Photojournalist Event and Wedding Photographer Wildlife Photographer Digital Content Creator Stock Photography Contributor Photography Business Owner Visual Media Consultant

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.