2175 Courses delivered Live Online

Who is this course for? This course is ideal for individuals interested in learning landscape architecture, emphasizing the planning, design, and management of various outdoor spaces, such as private gardens, public parks, and commercial landscapes. Click here for more info: Website 1-on-1 training, Monday to Saturday, 9 a.m. to 7 p.m., or call to book. Tailor your 40-hour course  Option A: AutoCAD, Sketchup, Vray, and Photoshop.  Option B: Rhino, Sketchup, Vray, and Photoshop. Both covering specializes in Planting Plans and Maps. Course Outline - Option A: AutoCAD, Sketchup, Vray, Photoshop (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (2 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Sketchup (16 hours): (Specializing in Planting Plans, Vegetation Plans, and Maps) Module 1: Introduction to Sketchup (2 hours) - Navigating the Sketchup interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden elements with curves and surfaces - Expertly edit and transform geometry - Specialized focus on Planting Plans, Vegetation Plans, and Maps Module 3: Visualization with Vray (4 hours) - Understanding the Vray rendering engine - Applying materials and textures for realism - Setting up lighting and cameras for realistic rendering Module 4: Image Enhancement with Photoshop (10 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Sketchup and Vray outputs - Creating visually striking presentations Additional Resources: Access free online portfolio design assistance, career growth guidance, and mock interviews to ensure your readiness for the competitive job market. Course Outline - Option B: AutoCAD, Rhino, Vray, Photoshop (Total: 40 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (4 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Rhino (14 hours): Module 1: Introduction to Rhino (2 hours) - Navigating the Rhino interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden structures with curves and surfaces - Proficiently edit and transform geometry - Build complex 3D structures Module 3: Visualization with Vray (6 hours) - Setting up lights and cameras for garden renders - Exploring rendering settings and options - Post-production and compositing techniques Image Enhancement with Photoshop (8 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Rhino and Vray outputs - Creating visually striking presentations Both Option A and Option B provide comprehensive training in essential design software, with the choice between specialization in Sketchup (Option A) or a broader skill set with Rhino (Option B). Additionally, both options offer access to valuable resources for career preparation. When Can I Book this Training Course? Personalized 1-on-1 training sessions available, allowing for a tailored learning experience. Pre-book your preferred time slot from Monday to Saturday between 9 a.m. and 7 p.m. Alternatively, call 02077202581 to book over the phone. Training Duration 40-hour training program, with the flexibility to split hours based on your ideal learning schedule. Training Method Choose between in-person Face to Face or Live Online 1-on-1 training. Expect personalized attention, flexible learning pace, and individualized support throughout your training. Live Online sessions available over Zoom for added convenience. Enroll in our 1-on-1 Course Today! Comprehensive Training Program Overview Option A: AutoCAD (10 hours) Sketchup (16 hours) (Specializing in Planting Plans, Vegetation Plans, and Maps) Vray (4 hours) Photoshop (10 hours) Option B: AutoCAD (12 hours) Rhino (14 hours) Vray (6 hours) Photoshop (8 hours) Benefits of Option A: Diverse Skillset: Gain expertise in AutoCAD, Sketchup, Vray, and Photoshop for various design fields. Specialization: Focus on Planting Plans, Vegetation Plans, and Maps within Sketchup. Realistic Renderings: Learn Vray for compelling 3D renderings. Image Editing: Enhance images effectively with Photoshop. Career Readiness: Access resources like portfolio design assistance and mock interviews for job market readiness. Benefits of Option B: Versatile Expertise: Master AutoCAD, Rhino, Vray, and Photoshop for various design disciplines. Advanced 3D Modeling: Excel in complex designs with Rhino and 3ds Max. Quality Renderings: Create impressive 3D renderings with Vray. Image Editing Mastery: Perfect design concepts with Photoshop. Additional Training Course Benefits: Compatible with both Mac and Windows operating systems. Price Assurance for exceptional value. Flexible scheduling from Monday to Sunday, 9 am to 8 pm. Lifetime Email and Phone Support. Assistance in configuring your computer for seamless software installation. Referral Benefits, including special discounts for friend referrals and savings on group training courses.

D-Link switches training course description A hands on course covering the product specifics of D-Link switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. What will you learn Install D-Link switches. Use the command line interface and the web based interface to manage D-Link switches. Configure and troubleshoot D-Link switches. Perform software upgrades and maintain configurations using TFTP. D-Link switches training course details Who will benefit: Anyone working with D-Link switches. Particularly aimed at engineers and technicians supporting D-Link switches. Prerequisites: None. Duration 2 days D-Link switches training course content Introduction How Ethernet works with hubs, How Ethernet works with switches. Installing D-link switches. Hands on Building a network with a hub, building a network with a D-Link switch. Basic troubleshooting The D-Link switch range, LEDs, cabling issues, factory resets, default settings. Hands on Building a network with multiple D-link switches. Configuration methods Managed vs. unmanaged switches, Console port access, telnet, web based access, SNMP, saving configurations, NVRAM, switch stacks. Hands on Accessing the switch using the CLI, IP address configuration, telnet. Command line interface Users, privileges, the CLI, online help. Hands on Basic commands, user accounts, displaying the switch configuration. Web based interface Getting started, basic format. Hands on Configuring the switch using the web interface. Port configuration Common port configuration tasks, link aggregation. Hands on Configuring ports. STP configuration What is STP? 802.1D vs. 802.1W (RSTP), configuring STP. Hands on Enabling and disabling STP, changing STP versions, configuring STP. VLAN configuration What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Hands on Setting up VLANS, setting up 802.1Q, Inter VLAN traffic. Housekeeping TFTP, upload download, updating firmware, updating configuration files, BOOTP/DHCP for IP addresses. Hands on Using TFTP to configure a D-Link switch. SNMP Switch configuration, D-View, other NMS's. Hands on Using SNMP to manage a D-link switch putting it all together: troubleshooting.

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Create virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource allocation Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability (HA) and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 8, which includes VMware ESXi 8 and VMware vCenter 8. This course prepares you to administer a vSphere infrastructure for an organization of any size. This course is the foundation for most VMware technologies in the software-defined data center. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Installing and Configuring ESXi Install an ESXi host Recognize ESXi user account best practices Configure the ESXi host settings using the DCUI and VMware Host Client Deploying and Configuring vCenter Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vCenter logs and events Configuring vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configuring vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Deploying and Configuring vSphere Clusters Create a vSphere cluster enabled for vSphere DRS and vSphere HA View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to various types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize vSphere HA design considerations Recognize the use cases for various vSphere HA settings Configure a vSphere HA cluster Recognize when to use vSphere Fault Tolerance Managing the vSphere Lifecycle Enable vSphere Lifecycle Manager in a vSphere cluster Describe features of the vCenter Update Planner Run vCenter upgrade prechecks and interoperability reports Recognize features of vSphere Lifecycle Manager Distinguish between managing hosts using baselines and managing hosts using images Describe how to update hosts using baselines Describe ESXi images Validate ESXi host compliance against a cluster image and update ESXi hosts Update ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware

Windows PowerShell training course description This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others. What will you learn Work with Windows PowerShell pipeline. Query system information by using WMI and CIM. Work with variables, arrays, and hash tables. Write advanced scripts in Windows PowerShell. Administer remote computers. Use advanced Windows PowerShell techniques. Windows PowerShell training course details Who will benefit: IT professionals. Prerequisites: Supporting Windows Server Duration 5 days Windows PowerShell training course contents Getting started with Windows PowerShell Overview and background of Windows PowerShell, Understanding command syntax, Finding commands. Hands on Configuring Windows PowerShell console & ISE application. Hands on Finding and running basic commands, Using the About files. Cmdlets for administration Active Directory administration cmdlets, Network configuration cmdlets, Other server administration cmdlets. Hands on Windows Administration. Creating and managing Active Directory objects, Configuring network settings on Windows Server, Creating a web site. Working with the Windows PowerShell pipeline Understanding the pipeline, Selecting, sorting, and measuring objects, Filtering objects out of the pipeline, enumerating objects in the pipeline, Sending pipeline data as output. Hands on Using the pipeline. Selecting, sorting, and displaying data. Hands on Filtering objects. Hands on Enumerating objects. Hands on Sending output to a file. Exporting user information to a file. Understanding how the pipeline works Passing the pipeline data, Advanced considerations for pipeline data. Hands on Working with pipeline parameter binding. Predicting pipeline behaviour. Using PSProviders and PSDrives Using PSProviders, Using PSDrives. Hands on Using PSProviders and PSDrives Creating files and folders on a remote computer, Creating a registry key for your future scripts, Create a new Active Directory group. Querying system information by using WMI and CIM Understanding WMI and CIM, Querying data by using WMI and CIM, Making changes with WMI/CIM. Hands on Working with WMI and CIM. Querying information by using WMI, Querying information by using CIM, Invoking methods. Working with variables, arrays, and hash tables Manipulating variables, arrays and hash tables. Hands on Working with variables, Using arrays, Using hash tables. Basic scripting Introduction to scripting, Scripting constructs, Importing data from files. Hands on Basic scripting. Setting a script, Processing an array with a ForEach loop, Processing items by using If statements, Creating a random password, Creating users based on a CSV file. Advanced scripting Accepting user input, Overview of script documentation, Troubleshooting and error handling, Functions and modules. Hands on Accepting data from users. Querying disk information from remote computers, Updating the script to use alternate credentials, Documenting a script. Hands on Implementing functions and modules. Creating a logging function, Adding error handling to a script, Converting a function to a module. Administering Remote Computers Using basic Windows PowerShell remoting, Using advanced Windows PowerShell remoting techniques, Using PSSessions. Hands on Using basic remoting. Enabling remoting on the local computer, Performing one-to-one remoting, Performing one-to-many remoting. Hands on Using PSSessions. Using implicit remoting, Managing multiple computers. Using background jobs and scheduled jobs Using background jobs, Using scheduled jobs. Hands on Using background jobs and scheduled jobs. Starting and managing jobs, Creating a scheduled job. Using advanced Windows PowerShell techniques Creating profile scripts, Using advanced techniques. Hands on Practicing advanced techniques. Creating a profile script, Verifying the validity of an IP address, Reporting disk information, Configuring NTFS permissions, Creating user accounts with passwords from a CSV file. Hands on Practicing script development (optional)

For insights into how the four colour energies will transform your team dynamics and performance, join this virtual workshop and find out how to embed the four colour energies within your team. Find out your own communication preferences and how to work effectively with colleagues with a different preference.

Junos Service Provider Switching training course description This course provides students with an overview of switching concepts such as LANs, Layer 2 address learning, bridging, virtual LANs (VLANs), provider bridging, VLAN translation, spanning-tree protocols, and Ethernet Operation, Administration, and Maintenance (OAM). This course also covers Junos operating system-specific implementations. Junos Service Provider Switching is an intermediatelevel course. What will you learn Describe carrier Ethernet. Describe the function of an Ethernet LAN. Implement VLAN tagging. Describe the components of provider bridging. Identify and use available tools to resolve network issues. Configure and monitor Ethernet OAM, ERP, LAG, STP, the RSTP, the MSTP, and the VSTP. Junos Service Provider Switching training course details Who will benefit: Individuals responsible for configuring and monitoring devices running the Junos OS. Prerequisites: Junos Intermediate Routing Duration 2 days Junos Service Provider Switching training course contents Ethernet Switching and Virtual LANs Ethernet LANs Bridging Configuring and Monitoring VLANs Automating VLAN Administration Configuring and Monitoring IRB Layer 2 Address Learning and Forwarding Layer 2 Firewall Filtering Ethernet Switching and VLANs Lab Virtual Switches Routing Instances Overview Configuring and Monitoring Virtual Switches Interconnecting Routing Instances Logical Systems Virtual Switches Lab Provider Bridging Expanding the Bridged Network Provider Bridging Configuring and Monitoring Provider Bridging Provider Bridging Lab Spanning-Tree Protocols Overview of STP Overview of RSTP Overview of MSTP Overview of VSTP Configuring and Monitoring Spanning-Tree Protocols Understanding BPDU, Loop, and Root Protection MSTP Lab Ethernet OAM OAM Overview LFM CFM Configuring and Monitoring Ethernet OAM Ethernet OAM Lab High Availability and Network Optimization ERP Overview Configuring and Monitoring ERP Link Aggregation Group Overview Configuring and Monitoring a LAG MC-LAG Overview Configuring and Monitoring an MC-LAG High Availability and Network Optimization Lab Troubleshooting and Monitoring Introduction to Troubleshooting and Monitoring Troubleshooting and Monitoring Tools Troubleshooting Case Study: Network Congestion Troubleshooting and Monitoring Lab Appendix A: Carrier Ethernet Ethernet in the WAN Ethernet Standards Organizations MX Series Layer 2 Features Appendix B: Deprecated Syntaxes Appendix C: MX Series Overview

IPv6 training course description IPv6 is the next generation Internet Protocol. This hands-on course looks at the benefits and features of the new protocol along with an assessment of the likely impact of the protocol and migration strategies. Practical exercises using PCs and routers follow the major sessions in order to reinforce the theory. What will you learn Configure PCs and routers for IPv6. Troubleshoot IPv6 networks. Analyse IPv6 packets. Plan migration strategies for IPv6. Integrate IPv6 and IPv4 networks. IPv6 training course details Who will benefit: Anyone working in the field of networking. Prerequisites: TCP/IP Foundation for engineers Duration 3 days IPv6 training course contents Introduction Reasons for IPv6, IPv4 weaknesses, what is IPv6? IPv4 solutions for solving address wastage, the origins of IPv6. hands on IPv6 on a PC, IPv6 on a router. IPv6 addressing IPv6 address allocation, address format, Prefixes but no masks, address categories, scope zones, aggregatable global unicast, link local, Unicast, Multicast, Anycast. Prefix delegation. hands on Link local addresses, manual address configuration, name resolution. Plug and play Plug and play addressing, ICMP neighbour discovery, router solicitation, DHCPv6, stateful autoconfiguration and stateless autoconfiguration. hands on Plug and play addresses and default gateways. The IPv6 header The IPv4 header, IPv6 header format, QoS, flow control, priority field, extension headers, hop by hop, destinations header, fragmentation header, security, IPsec, AH, ESP, TCP and UDP, ICMPv6. hands on IPv6 packet analysis. Migrating to IPv6 Overview, migration, dual stack, IPv4 compatible addresses, DNS, IPv6 DNS issues, AAAA records, IPv6 reverse delegation, DNS transport, protocol translators, NAT-PT, NAPT-PT, NAT64, DNS64, tunnelling, tunnel establishment, tunnel brokers, Tunnel types. hands on Dual stack operation, tunnelling, IPv6 name resolution. IPv6 routing IPv6 routing, RIPng packet format, RIPng for IPv6, OSPF for IPv6, MBGP, multiprotocol routing, MBGP and multicasts, MBGP and IPv6. hands on Base router setup for IPv6, IPv6 static routes, RIPng, OSPFv3. MBGP

Certified ScrumMaster®: In-House Training This course is an introduction to Scrum and the principles and tools required to be an effective Scrum Product Owner. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of the Scrum framework to different situations. Participants successfully completing this course earn a Certified Scrum Product Owner® (CSPO®) designation. The Scrum Alliance certification includes a one-year membership with Scrum Alliance. What You Will Learn You'll learn how to: Use the principles, practices, and tools required to be an effective Scrum Product Owner Make effective decisions regarding the application of the Scrum framework to different situations, including: Setting product vision and goals Chartering the project Writing user stories and structuring your product backlog Scaling the Product Owner Estimating for forward planning Applying prioritization techniques Planning and tracking release progress Getting Started Introduction Course structure Course goals and objectives Agile Principles and Scrum Overview Process control models Incremental and iterative development Shifting the focus on product management Overview of the Scrum process Agile principles Lean principles Scrum Roles and Responsibilities Scrum roles Cross-functional teams Product Owner Responsibilities The Scrum Project Community What happens to my traditional role in Scrum? Chartering the Project Establishing a shared vision Elevator Statement Data sheets Product Vision Box Magazine Review / Press Release Product Backlog and User Stories Product uncertainty and progressive refinement User role modeling User Stories Product backlog characteristics Getting backlog items ready Slicing User Stories Using the product backlog to manage expectations Sprints Done and Scaling Done The Scrum process in detail Sustainable pace The Product Owner's role in each of the Scrum meetings Scaling the Product Owner Scaling Scrum Approaches to scaling the Product Owner Estimation for Forward Planning Why comparative estimation works Planning Poker Affinity Estimation Prioritization Techniques Additional Product Backlog Prioritization Techniques Kano Analysis Theme Screening Release Planning and Tracking Progress Velocity Release Planning Tracking release progress

Duration 5 Days 30 CPD hours This course is intended for Microsoft Dynamics 365 Finance and Operations Apps Developers Overview By the end of this course, you will learn to develop fully realized solutions by using standardized application coding patterns. In this course, you will learn the tasks needed to fulfill the role of developer in Dynamics 365 Finance and Operations Apps. The Dynamics 365 for Finance and Operations (FO) developer is a key technical resource that implements and extends the application to meet the requirements of the business. Module 1: Overview & Architecturen Explore the ecosystem and main components Explore the technical architecture Explore design and deployment considerations Module 2: Developer Tools Manage implementations by using Lifecycle Services Manage source code by using version control Customize by using Visual Studio Module 3: Solution Design Implement application lifecycle management Module 4: AOT Elements Build extended data types and enumerations Build tables Build forms and optimize form performance Create classes Create other user interface elements Module 5: Code Development & Testing Explore the test framework and use tools Get started with development using X++ Develop object-oriented code Use RSAT tool Module 6: Data Migration Prepare data for migration Module 7: Frameworks Introduction Explore extensions and the extension framework Extend elements SysOperationSandbox framework Summary Module 8: Integration Identify data integration patterns and scenarios Implement data integration concepts and solutions Implement the data management package API Data integrations Integrate with Microsoft Azure Connecting to Power Platform services Consume business events Integrate Finance and Operations apps with Microsoft Dataverse Module 9: Reporting Explore the reporting tools Build reports Build workspaces Manage data sources with external data stores Module 10: Security & Performance Work with performance and monitoring tools Implement role-based security Apply basic performance optimization techniques Additional course details: Nexus Humans MB-500T00 Dynamics 365 - Finance and Operations Apps Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-500T00 Dynamics 365 - Finance and Operations Apps Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS