3973 Courses delivered Live Online

Listening Masterclass Course Overview: The "Listening Masterclass" is designed to enhance learners' listening abilities, focusing on effective communication and comprehension. This course delves into the key components of listening, exploring the difference between hearing and listening, as well as the nuances of active and passive listening. It highlights various listening types and offers techniques to improve listening skills. Upon completion, learners will be able to engage in more focused and empathetic conversations, benefiting both their personal and professional relationships. This course is ideal for those who wish to refine their communication abilities, develop stronger listening techniques, and understand the power of listening in various contexts. Course Description: This course provides a deep dive into the fundamentals of listening, including the distinction between hearing and listening, and the differences between active and passive listening. Learners will explore various types of listening, from empathetic to critical listening, and how each plays a role in communication. The course also covers practical strategies for enhancing listening skills, such as mindfulness techniques and the importance of body language. Learners will gain a comprehensive understanding of the benefits of listening, including improved personal interactions, better professional relationships, and enhanced problem-solving capabilities. By the end of the course, participants will be able to apply effective listening strategies in diverse situations, from the workplace to social interactions, resulting in stronger connections and more effective communication. Listening Masterclass Curriculum: Module 01: What are Good Listening Skills? Module 02: Difference between Active and Passive Listening Module 03: Difference between Listening and Hearing Module 04: Ways to Improve Your Listening Skills Module 05: Types of Listening Module 06: Benefits of Good Listening Skills Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their ability to engage with others effectively. Beginners with an interest in refining their listening abilities. Anyone looking to foster stronger personal and professional relationships. Career Path Customer Service Representative Human Resources Professional Sales and Marketing Specialist Public Relations Officer Educational Instructor or Trainer Mediator or Conflict Resolution Specialist Healthcare Provider (e.g., Nurses, Therapists)

Duration 1 Days 6 CPD hours This course is intended for This course is designed for people who need to use Microsoft Teams to communicate, share files, and conduct online meetings with colleagues. No experience with Teams is required; however, a basic understanding of Office apps will be useful. Overview In this course, you will use Microsoft Teams to communicate and collaborate with your colleagues. You will: Send messages to colleagues using Teams. Call and meet with people in Teams. Lead a meeting. Configure your Teams environment. Share files and app content. Create and configure Teams. This course is designed to help you master Microsoft© Teams©, the key communications tool in the suite of Microsoft© 365© productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you. Messaging Colleagues Using Teams Topic A: Navigate in Teams Topic B: Chat with Contacts Topic C: Post in Team Channels Calling and Meeting in Teams Topic A: Call People in Teams Topic B: Meet in Teams Leading Meetings in Teams Topic A: Conduct Presentations Topic B: Manage Meetings Configuring Your Teams Environment Topic A: Configure General Application Settings Topic B: Configure Notifications and Privacy Settings Topic C: Configure Call and Device Settings Sharing Files and App Content in Teams Topic A: Share Files Topic B: Add Apps and Connectors Creating and Configuring Teams Topic A: Create and Manage a Team Topic B: Create and Configure Channels Topic C: Add and Configure Channel Tabs

Duration 1 Days 6 CPD hours This course is intended for his course is designed to provide a preview of Red Hat Enterprise Linux 8 to experienced IT professionals, including: Linux system administrators, DevOps engineers, and Cloud administrators. Overview In this course, you will use the Microsoft 365 productivity apps to work collaboratively with others. You will: Identify the Microsoft 365 apps. Create a team and conduct online meetings with Microsoft Teams. Create a plan and manage team activities with Planner. Use Forms to create a form and collect responses. Post, organize, and view videos in Stream. Use Sway to create digital stories and content. Automate your workflow by connecting apps with Power Automate. This course builds on your foundational knowledge of the Microsoft© 365 core apps and takes a deeper look at some of the productivity apps beyond Microsoft Word, Excel©, and PowerPoint©. Knowing that productivity often begins with assembling the right people, this course starts with the Teams© app that is used to collaborate on shared files and conduct online meetings. The connection between Planner and Teams is established to keep the group's work on schedule. The Forms app is introduced as a tool for collecting information that can be used to help determine your next course of action. The apps designed to handle media assets are introduced: Stream to manage video resources and Sway© to create digital stories. Finally, the power of automating your work processes is introduced in Power Automate, with students using the built-in templates as a starting point. For those interested in the Power BI© and Power Apps© features, a brief overview of these apps is included in an appendix. Overview of the Office 365 Apps Navigate in Office 365 Identify How the Office 365 Apps Work Together Collaborating with Microsoft Teams Navigate the Teams Interface Create a Team Meet in Microsoft Teams Managing Activities with Planner Navigate the Planner Interface Create a Plan Gathering Information with Forms Create a Form Share Forms and Collect Responses Managing Video Resources with Stream Navigate the Stream Interface Post and Organize Videos in Stream Using Sway to Create Digital Stories Navigate the Sway Interface Create a Sway Automating Your Work with Flow Navigate the Flow Interface Create and Share a Flow

Duration 2 Days 12 CPD hours Overview What's New in This Guide? Automatic Payment Reminders for open customer invoices Ability to automatically include the PO# (purchase order number) to Invoice Emails Able to combine multiple emails which allows you to attach multiple sales or purchasing documents to a single email Quickly locate a company file using the new company file search feature Smart Help is an improved search experience that includes access to live experts through messaging and call back options This course covers all features that are in QuickBooks Pro and Premier 2020 and prepares you for the QuickBooks Certified User exam. This course combines all topics in the two 1 day courses ?Get Started with QuickBooks 2020 for Windows? and ?Keep Going with QuickBooks 2020 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2020. Getting Started Starting QuickBooks Setting QuickBooks Preferences Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Using the Bill Tracker Entering Bills Paying Bills Entering Vendor Credit Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using the EasyStep Interview Using the EasyStep Interview Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates

Project Planning for Everyone Course Overview: "Project Planning for Everyone" is designed to provide learners with the essential skills required to plan and manage projects effectively. This course covers the fundamental concepts of project planning, including the use of MS Projects for task management, data entry, and creating timelines. By the end of the course, learners will be equipped with the knowledge and confidence to plan projects efficiently, track progress, and ensure successful project delivery. Whether you’re new to project management or looking to refine your skills, this course offers practical value for all learners. Course Description: This course offers an in-depth introduction to project planning, with a focus on using MS Projects as a tool for creating project plans and tracking their progress. Learners will explore basic MS Projects features, including creating tasks, setting deadlines, and entering project data. The course progresses into more complex aspects, such as resource management and task dependencies, providing learners with a comprehensive understanding of project planning. The course includes a structured learning experience with clear objectives, enabling learners to build the skills necessary for effective project management. Upon completion, learners will have a solid foundation in project planning, ready to apply their skills in various professional settings. Project Planning for Everyone Curriculum: Module 01: Introduction Module 02: Basic M S Projects Module 03: Data Entry in MS Projects (See full curriculum) Who is this course for? Individuals seeking to improve their project management skills Professionals aiming to enhance their career development in project planning Beginners with an interest in project management and MS Projects Those interested in working within project management teams or handling individual projects Career Path: Project Manager Project Coordinator Operations Manager Scheduling Coordinator Team Leader in project-based industries

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Collision Intro Animation in After Effects Course Overview This course on Collision Intro Animation in After Effects offers a comprehensive introduction to creating dynamic and visually captivating collision effects using industry-standard tools. Learners will explore the process of designing 3D rocky text and animating realistic collisions, enhancing their motion graphics capabilities. The course emphasises clear step-by-step guidance that develops both technical skills and creative approaches. By the end of the training, learners will be able to produce striking intro animations suitable for video projects, presentations, or branding purposes. This course is ideal for those looking to elevate their animation skills and gain confidence in working with After Effects’ advanced features, preparing them for various roles in digital media and animation production. Course Description This detailed course covers the essential techniques for designing and animating collision effects within After Effects, focusing on creating impressive 3D rocky text and synchronised impact animations. Throughout the sessions, learners will gain insight into layering, keyframing, and using effects to simulate realistic physics and textures. The course fosters a deeper understanding of animation principles and visual storytelling, guiding users through the workflow to enhance engagement and visual appeal. Suitable for learners at different skill levels, the course blends theoretical knowledge with applied techniques to build a solid foundation in collision animation. Upon completion, participants will have acquired skills that enhance their portfolios and broaden their expertise in motion graphics design. Collision Intro Animation in After Effects Curriculum: Module 01: Introduction Module 02: How to Create 3D Rocky Text Module 03: How to Create a Collision Animation (See full curriculum) Who is this course for? Individuals seeking to develop skills in motion graphics animation. Professionals aiming to advance their career in digital media production. Beginners with an interest in animation and visual effects. Creative individuals looking to enhance video introductions and branding. Career Path Motion Graphics Designer Video Editor with Animation Skills Digital Content Creator Visual Effects Artist Multimedia Producer

Professional CV Writing Course Overview This Professional CV Writing course is designed to help learners craft a compelling CV that effectively highlights their qualifications, skills, and experiences. The course covers the essential components of a professional CV, from personal profiles to work experience, and educates learners on how to tailor their CV for different job applications. By the end of the course, learners will be equipped with the knowledge and tools to create a CV that stands out to potential employers and increases their chances of landing their desired job. This course offers both practical insights and expert advice to help learners succeed in today’s competitive job market. Course Description The Professional CV Writing course delves into the critical elements of an effective CV, including personal profiles, work experience, education, skills, and notable achievements. Learners will explore how to structure each section to capture the attention of employers and demonstrate their value in a clear, concise manner. The course will provide in-depth guidance on how to showcase transferable skills, career progression, and relevant experiences to suit various industries. Learners will leave the course with a refined CV that highlights their strengths and aligns with industry standards. Throughout the course, learners will gain essential knowledge to make their CV appealing and tailored to specific job roles. Professional CV Writing Curriculum Module 01: Introduction Module 02: CV Basics Module 03: Personal Profile Part 1 Module 04: Personal Profile Part 2 Module 05: Work Experience Part 1 Module 06: Work Experience Part 2 Module 07: Education & Qualifications Module 08: Skills & Abilities Module 09: Notable Experiences & Personal Achievements Module 10: Hobbies Module 11: References Module 12: Recap (See full curriculum) Who is this course for? Individuals seeking to enhance their job applications. Professionals aiming to improve their career prospects. Beginners with an interest in improving their CV-writing skills. Job seekers looking to stand out in a competitive job market. Career Path Recruitment Consultant Human Resources Specialist CV Writing Service Provider Career Coach Talent Acquisition Specialist

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional

Duration 1 Days 6 CPD hours This course is intended for This course is intended for SharePoint administrators who work in a Windows network environment. At least one year of experience managing SharePoint servers and using PowerShell is recommended. Overview At Course Completion?Configure SharePoint Servers using PowerShell?Manage SharePoint Server Administration with PowerShell?Manage SharePoint Server Maintenance with PowerShell This course provides students with the knowledge and skills needed to use PowerShell to administer SharePoint Servers. Students will learn how to manage day-to-day and automated tasks carried out by SharePoint Administrators. Install and Configure SharePoint Servers with PowerShell Overview Preparing the Server Configure Server Features Configure Prerequisite Applications Install SharePoint Software Configure SharePoint Farm Review Lab 1: Configure SharePoint Servers with PowerShell Administering SharePoint Servers with PowerShell Overview Administering Users and Groups Administering the Farm Administering Shared Services & Features Administering Sites Administering Databases Review Lab 1: Administering SharePoint Servers with PowerShell Maintaining SharePoint Servers with PowerShell Overview Managing Backups / Restores Monitoring and Auditing Managing Notifications Scheduling Tasks Review Lab 1: Maintaining SharePoint Servers with PowerShell