3385 Courses delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for System administrators System engineers Consultants Overview By the end of the course, you should be able to meet the following objectives: Identify the features and benefits of VMware Aria Operations for Logs Determine which VMware Aria Operations for Logs cluster meets your monitoring requirements Describe the VMware Aria Operations for Logs architecture and use cases Deploy and configure a VMware Aria Operations for Logs cluster Use the Explore Logs page to get a deep understanding of log data Create and manage queries Manage VMware Aria Operations for Logs agents and agent Groups Create custom dashboards Explain how to use the VMware Aria Operations for Logs widgets Extend the capabilities of VMware Aria Operations for Logs by adding content packs and configuring solutions Discuss VMware Aria Operations for Logs (SaaS) This three-day course features hands-on training that focuses on deploying, configuring, and managing VMware Aria Operations? for Logs 8.12. You will learn the UI enhancements, features, architecture, use cases, and benefits of VMware Aria Operations for Logs. This course provides you with the knowledge and skills to use VMware Aria Operations for Logs 8.12 to monitor your environment. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Aria Operations for Logs Describe the VMware Aria cloud management platform Describe the VMware Aria? use cases Describe the key capabilities of VMware Aria Operations for Logs Describe the requirements for a log analytics solution Explain the importance of efficient log management Navigate the VMware Aria Operations for Logs UI Describe the various stages of log processing VMware Aria Operations for Logs Architecture and Deployment Identify the minimum requirements for deploying VMware Aria Operations for Logs Explain how to use the VMware Aria Operations for Logs sizing calculator Describe VMware Aria Operations for Logs compatibility with other VMware products Describe the VMware Aria Operations for Logs architecture Explain how to install the VMware Aria Operations for Logs virtual appliance Analyzing Logs Describe the primary functions of the VMware Aria Operations for Logs UI Describe log events Use Explore Logs for understanding and analyzing the log data VMware Using Dashboards Alerts and Reports Create VMware Aria Operations for Logs custom dashboards Describe how to use the VMware Aria Operations for Logs widgets Configure alerts Explain how to view and manage reports Administering VMware Aria Operations for Logs Describe user access control in VMware Aria Operations for Logs Describe user management Configure VMware Aria Operations for Logs settings Managing Data Sources and Content packs Describe how to integrate VMware Operations for Logs with VMware Aria Operations for Logs Install and manage content packs Manage certificates Install and manage agents for VMware Aria Operations for Logs Describe the VMware Aria Operations for Logs Importer VMware Aria Operations for Logs Integrations Describe how to integrate VMware Operations for Logs with VMware Aria Operations for Logs Discuss the advantages of integrating VMware Operations for Logs with VMware Aria Operations for Logs Discuss the advantages of using the vSAN content pack Explain how to configure the NSX content pack VMware Aria Operations for Logs (SaaS) Explain the VMware Aria Operations for Logs (SaaS) architecture Describe the ingestion options for Aria Operations for Logs (SaaS) Discuss integration with on-premises Aria Operations for Logs

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators and system engineers Overview By the end of the course, you should be able to meet the following objectives: List the use cases for VMware Aria Suite Lifecycle Deploy and configure VMware Aria Suite Lifecycle Manage certificates in VMware Aria Suite Lifecycle environments Create, manage, and scale VMware Aria Suite Lifecycle environments Add VMware Aria Suite products to VMware Aria Suite Lifecycle Manage VMware Aria Suite products with VMware Aria Suite Lifecycle Use VMware Aria Suite Lifecycle to perform content life cycle management Migrate a legacy VMware Aria Suite Lifecycle instance Explain the VMware Aria Suite Lifecycle component settings Troubleshoot day-to-day operations of VMware Aria Suite Lifecycle This two-day, hands-on training course focuses on installing, configuring, and managing VMware Aria Suite Lifecycle?, which manages products such as VMware Aria Operations?, VMware Aria Operations? for Logs, and VMware Aria Automation?. This course prepares you to perform Day 0 to Day 2 operations for your environment using VMware Aria Suite Lifecycle. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Aria Suite Lifecycle Describe the use cases for VMware Aria Suite Lifecycle List the features of VMware Aria Suite Lifecycle List system requirements for VMware Aria Suite Lifecycle Use Easy Installer to deploy VMware Aria Suite Lifecycle VMware Aria Suite Lifecycle Configuration Create Certificate Signing Requests (CSRs) for VMware Aria Suite product instances Configure VMware Aria Suite Lifecycle settings Add certificates to VMware Aria Suite product instances Add VMware Aria Suite Lifecycle environments Add VMware Aria Suite product binaries Adding VMware Aria Suite Products Deploy a new VMware Aria Suite product Manage a VMware Aria Suite product using VMware Aria Suite Lifecycle Add an existing VMware Aria Suite product to an environment VMware Aria Suite Lifecycle Day 2 Operations Perform ongoing management tasks Monitor the health of the environment Use content from the marketplace Use VMware Aria Suite Lifecycle to perform content life cycle management VMware Aria Suite Lifecyle Migration Prepare a legacy VMware Aria Suite Lifecycle instance for migration Migrate VMware Aria Suite Lifecycle using Easy Installer Troubleshooting VMware Aria Suite Lifecycle Identify the VMware Aria Suite Lifecycle component settings Describe the procedure to generate and download the log bundle Use Linux commands to assist with troubleshooting VMware Aria Suite Lifecycle Recognize entries in commonly accessed VMware Aria Suite Lifecycle log files Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Aria Suite Lifecycle: Install, Configure, Manage [V8.10] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Aria Suite Lifecycle: Install, Configure, Manage [V8.10] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both novice and experienced IT professionals, Network Administrators new to Active Directory, Help Desk Personnel, Network Support Personal, Desktop Support Personal, Managers that oversee IT personnel, Developers that create products that interact with Active Directory and Exchange Administrators. Overview At Course Completion you will Understand the industry standards used in Active Directory and their importance. Recognize the functionality of Domain Controllers and Active Directory Replication mechanisms. Understand Forest, Domain and OU structure. Recognize and understand the role of Active Directory Sites. Skills needed to determine Domain Controller Server versions, Forest and Domain Functional levels. Describe authentication Mechanisms in Active Directory NTLM and Kerberos. Optimize and maintain Group Policy Objects (GPO) used in Active Directory. Understand the functioning of Active Directory Partitions and the Global Catalog. Fundamental understanding of using Active Directory with Cloud Services like Federation Services and Azure. This one-day instructor-led class is intended for IT professionals and IT managers who work with Active Directory or supervise IT professionals that work with Active Directory. Additionally, IT professionals that work with products that integrate with Active Directory such as Exchange can also benefit. In this course, students learn how and why Active Directory was developed by Microsoft, the fundamental architecture, basic design, management, as well as security and fundamentals for cloud integration with services like Azure. Module 1: Principles of Active Directory Development of Active Directory What is X.500 LDAP Active Directory Architecture NTLM and Kerberos Managing operating systems with GPOs, Workplace Join and InTune Active Directory Groups: Domain Local, Global and Universal Using and Managing Active Directory Domain Controllers Forest and Domain Functional Levels Introduction to Active Directory Partitions and the Global Catalog Basic Forest Structure and Design Basic Domain Structure and Design Basic OU Structure and Design Module 2: Fundamentals of WAN management with Active Directory Understanding AD Sites and WAN Traffic Management Basic AD Sites and Logon Traffic Introduction to AD Sites and Replication Traffic Bridgehead Servers and Site Link Objects Site Aware Applications Module 3: Introduction to Active Directory Group Policy Objects Introduction to Group Policy Administrative Templates Fundamental Concepts of GPO Scripts Introduction to Creating and Using GPOs Principles of Managing Multiple GPOs Block, Enforce and Inheritance GPOs and Active Directory Versions Introduction to Controlling and Installing Software with GPOs, SRP and App Locker Module 4: Principles of Active Directory Integration Active Directory and ?The Cloud? User Principle Names, Authentication and Active Directory Federated Services Conclusion, Additional Resources, Labs and Exercises Additional course details: Nexus Humans 55152AC Fundamentals of Active Directory training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55152AC Fundamentals of Active Directory course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Students in this course are experienced AWS developers interested in Azure development. A three-day course designed to teach AWS (Amazon Web Services) developers how to prepare end-to-end solutions in Microsoft Azure. In this course you will construct Azure App Service Web App solutions and Azure Functions, use blob or Cosmos DB storage in solutions, implement secure cloud solutions that include user authentication and authorization, implement API management, and develop event- and message-based solutions, and monitor, troubleshoot, and optimize your Azure solutions. You will learn how developers use Azure services, with additional focus on features and tasks that differ from AWS, and what that means for you as you develop applications that will be hosted by using Azure services Create Azure App Service Web Apps Azure App Service core concepts Creating an Azure App Service Web App Configuring and Monitoring App Service apps Scaling App Service apps Azure App Service staging environments Implement Azure functions Azure Functions overview Developing Azure Functions Implement Durable Functions Develop solutions that use blob storage Azure Blob storage core concepts Managing the Azure Blob storage lifecycle Working with Azure Blob storage Create an Azure Resource Manager Template Develop solutions that use Cosmos DB storage Azure Cosmos DB overview Azure Cosmos DB data structure Working with Azure Cosmos DB resources and data Create and deploy ARM templates Implement user authentication and authorization Microsoft Identity Platform v2.0 Authentication using the Microsoft Authentication Library Using Microsoft Graph Authorizing data operations in Azure Storage Implement secure cloud solutions Manage keys, secrets, and certificates by using the KeyVault API Implement Managed Identities for Azure resources Secure app configuration data by using Azure App Configuration Implement API Management API Management overview Defining policies for APIs Securing your APIs Develop event-based solutions Implement solutions that use Azure Event Grid Implement solutions that use Azure Event Hubs Implement solutions that use Azure Notification Hubs Develop message-based solutions Implement solutions that use Azure Service Bus Implement solutions that use Azure Queue Storage queues Monitor and optimize Azure solutions Overview of monitoring in Azure Instrument an app for monitoring Analyzing and troubleshooting apps Implement code that handles transient faults Additional course details: Nexus Humans AZ-020T00 - Microsoft Azure solutions for AWS Developers training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-020T00 - Microsoft Azure solutions for AWS Developers course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Understand the role of corporate structure, dividends and equity indices in equity markets. Become familiar with the building blocks of repos / stock lending, futures and forwards – and how to use these products. Understand how to price, and risk manage equity swaps and dividend swaps. Gain experience in their uses in trading, corporate finance and portfolio management. Learn how to price equity options and the features that make them different from other asset classes, explore how to use these products for taking equity risk, yield enhancement and portfolio protection. Understand strategies designed to trade / hedge volatility using options. Who the course is for Risk management Finance Sales and trading Treasury Technology Financial Engineering Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Duration 1 Days 6 CPD hours This course is intended for This course is designed primarily for IT leaders and company executives who are responsible for complying with incident response legislation. This course focuses on the knowledge, resources, and skills necessary to comply with incident response, and incident handling process requirements. Overview In this course, you will understand, assess and respond to security threats and operate a system and network security analysis platform. You will: Explain the importance of best practices in preparation for incident response Given a scenario, execute incident response process Explain general mitigation methods and devices Assess and comply with current incident response requirements. This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT?s NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy. It is ideal for candidates who have been tasked with managing compliance with state legislation and other regulatory requirements regarding incident response, and for executing standardized responses to such incidents. The course introduces procedures and resources to comply with legislative requirements regarding incident response. This course is designed to assist students in preparing for the CertNexus Incident Responder Credential (CIR-110). What you learn and practice in this course can be a significant part of your preparation. Assessment of Information Security Risks The Importance of Risk Management Integrating Documentation into Risk Management Response to Cybersecurity Incidents Deployment of Incident Handling and Response Architecture Containment and Mitigation of Incidents Preparation for Forensic Investigation as a CSIRT Investigating Cybersecurity Incidents Use a Forensic Investigation Plan Securely Collect and Analyze Electronic Evidence Follow Up on the Results of an Investigation Complying with Legislation Examples of Legislation (if this is covered in above topics, no need to include here) GDPR, HIPPA, Elections Case study: Incident Response and GDPR (Using GDPR legislation, create a response that is compliant with it ? this could be discussion-based activity as well.) State Legislation Resources and Example Search terms to find state legislation Using NYS as example use the NYS Privacy Response act or other legislation to create a similar case study as previous. Provide answers on when to use federal versus state and do you have to follow both?

SAP Courses Overview SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Business Cases/ Live Project Our SAP training courses are designed in a way which gives the students maximum exposure of real-life scenario through no of business cases and guidance on implementation by professional SAP Consultants. Certificate of Attendance- You receive a certificate once you finish the course from Osborne Training,  SAP Certification During the training, you get access to the SAP sandbox which continues even after training finishes until the completion of the Internship. You can also do an external exam to receive certification from SAP (Optional), for details on exam booking you may visit the SAP website. SAP Training Modules Available Financial & Controlling (FICO) High-Performance Analytic Appliance (HANA) Supply Relationship Management (SRM) Customer Relationship Management (CRM) Free SAP Access Free SAP Sandbox Access provided for 6 months so that you can practice even after your SAP training course.

Course Overview The "Adobe Lightroom CC" course offers learners an in-depth understanding of the powerful photo editing and organising tools within Adobe Lightroom CC. This course is designed to help individuals at all levels develop proficiency in managing and editing their images efficiently. It covers both the Lightroom Classic CC and Lightroom CC applications, offering learners insights into non-destructive editing techniques, file management, and advanced photo adjustments. Upon completion, learners will be equipped to enhance their photography workflow, ensuring that they can bring their creative visions to life with ease. Course Description This comprehensive course covers key areas of Adobe Lightroom CC, including the differences between Lightroom Classic CC and Lightroom CC, and their respective strengths. Learners will explore how to organise and edit photos using a variety of features such as editing tools, presets, and colour corrections. Additionally, learners will gain knowledge on how to submit photos efficiently within Lightroom and learn best practices for organising a photo library. Throughout the course, participants will develop the skills necessary to refine their editing abilities, increase productivity, and optimise their overall workflow in a professional photography environment. Course Modules Module 01: Lightroom Classic CC Module 02: Lightroom CC Module 03: Photo Submission (See full curriculum) Who is this course for? Individuals seeking to enhance their photo editing skills. Professionals aiming to streamline their photo management and editing processes. Beginners with an interest in photography and photo editing. Photography enthusiasts wanting to optimise their Lightroom workflow. Career Path Professional Photographer Photo Editor Graphic Designer Digital Imaging Specialist Content Creator Photography Studio Assistant

A CPD Accredited short course about Equality and Diversity Duration: 2 hrs