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Duration 1 Days 6 CPD hours Companies are increasingly integrating Mac computers into Windows or other standards-based network environments. This Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. This course is also ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users Directory Services Connecting a Mac to a Directory Server Using Network Account File Sharing Connecting to File Servers Turning on Personal File Sharing Email, Contacts, and Calendars Managing Internet Accounts Preferences Connecting to an Exchange Server Connecting Mail to Non-Windows Servers Adding Accounts in Mail, Contacts, and Calendars Security Built-in Security Features Creating Strong Passwords Using Two-factor Authentication Setting a Firmware Password Locking a Mac Screen Creating User Accounts Disabling Automatic Login Protecting Start-up Disk Files Ensuring that the Apps you Download are Safe Providing Network Security Printing Connecting to a Local Printer Setting up a Wireless Printer Sharing your Printer Setting up a Printer Shared by a Mac and a PC via SMB or CIFS Setting up an IP Printer Specifying Printer Features Printing from a Network Printer Instant Messaging iMessage Jabber Configuring Messages Adding Accounts Chatting on a local network with Bonjour Moving and Backing Up Content Moving Content Backing up Data with Time Machine Running Windows on a Mac Running Windows Natively or Virtually Using Office Using Cross-platform Apps Using Cross-platform Files

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: IT Staff and Managers Network and systems personnel and engineers Small to mid-sized organizations that require fundamental knowledge on networking terms/concepts and configuration guidance for Meraki equipment. This also includes organizations looking to implement remote sites, provide a guest wireless solution, and collect user analytics. Overview Following completion of this course, students will understand, Install, Configure, monitor, and Troubleshoot the following: Navigate and Configure the dashboard Add MX/MR/MS/MV devices to the Dashboard Understand and Configure Configuration Templates Understand and Configure Group Policies Manage/Configure/Integrate Users and Radius Policies Configure, Monitor, and Troubleshoot MX Firewalls Troubleshoot devices and Connectivity This 3-day Cisco course provide students with the skills to configure, optimize, and troubleshoot a Cisco Meraki solution. Students will learn how to install and optimize Meraki MX Firewalls. Students will also learn how to configure the Meraki Dashboard Students will troubleshoot and configure the Meraki environment and learn how to diagnose and resolve user and Network issues that may arise. Introduction to Meraki The Meraki Mission Cisco Meraki: Bringing the Cloud to Enterprise Networks Cloud-Managed Networking Architecture Benefits of a Cloud-Based Solution The Meraki Full Stack: New and Unique Value Proposition Meraki Deployment ? How it works Why Customers Choose Meraki Meraki MS Switches Overview Meraki MX Security Appliances Overview Meraki SD-WAN Overview Meraki MR Wireless Access Points Overview Cisco Meraki Systems Manager Overview Cisco Meraki MV Vision Security Cameras Overview Meraki API Overview Meraki Licensing Enterprise Support Cisco Meraki Documentation Cloud Management with the Meraki Dashboard The Meraki Dashboard Dashboard: Organizational Structure Out-of-band Cloud Management Loss of Connectivity to the Cisco Meraki Cloud Meraki Dashboard Logins Create Dashboard Accounts and Organization MSP Logins - Manage Multiple Organizations Modify an Organization View Organizations Health Meraki Dashboard Best Practices Dashboard Search Meraki Help Organizational Wide Settings Configure Monitor Create and Manage Configuration Templates Network-Wide Settings Configure Meraki MX Security Benefits of a Cloud Managed Security Solution Threat Management Solution Advanced Security Licenses Reliable, Cost Effective Connectivity with Meraki SD-WAN Site-to-Site VPN (Auto VPN) High Availability and Path Redundancy Application-Aware Intelligent Path Control Traffic Monitoring and Analytics Integrating Active Directory Cisco Meraki MX Models and Features Configuring the Local Status Page Adding Appliance to Network Device Configuration Configuring the Warm Spare Feature Device Tags & Notes Configuring Addressing & VLANs DHCP Server Configuration and Options Meraki Firewall Configuration Meraki Site-to-Site VPN One Arm VPN Concentrator Configuration Meraki Client VPN Meraki Active Directory Integration Meraki Access Control Meraki Splash Page Configuration Configuring Access Policies Teleworker VPN/L3 Roaming

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Duration 3 Days 18 CPD hours This course is intended for This introductory-level course is for experienced DBAs who will be working with MongoDB. In order to gain the most from this course you should have: Prior practical experience in Database Administration Experience working with Linux and be comfortable working with command line Overview This skills-focused course is approximately 50% hands-on. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will explore: The MongoDB Basic Architecture and Installation MongoDB administration User Management MongoDB security Indexes Backup & Recovery High Availability / Replication Diagnostics & Troubleshooting MongoDB is fast becoming the database of choice for big data applications, being one of the most popular and widely implemented NoSQL databases. Its scalability, robustness, and flexibility have made it extremely popular among business enterprises who use it to implement a variety of activities including social communications, analytics, content management, archiving and other activities. This has led to an increased demand for MongoDB administrators who have the skills to handle cross functional duties. Geared for experienced DBAs, MongoDB for DBAs is a three-day hands-on course that explores the concepts, architecture and pitfalls of managing a MongoDB installation. This course is targeted to the DBA who is familiar with the concepts and tasks of working with a Relational database and is not responsible for a NoSQL MongoDB database. You will learn the critical aspects of MongoDB and use it to solve data management challenges. You will learn to manage MongoDB effectively by gaining expertise in MongoDB administration tools, syntax, MongoDB installations, configurations, security, troubleshooting, backup, scaling and many other features. The focus of this course is on practical skills and applying the DBA existing database knowledge to a MongoDB installation. Introduction to MongoDB Basic Architecture and Installation Differentiate database categories Learn MongoDB design goals List MongoDB tools Describe JSON and BSON Understanding the basic concepts of a Database Database categories: What is NoSQL? Why NoSQL? Benefit over RDBMS Types of NoSQL Database, and NoSQL vs. SQL Comparison, ACID & Base Property CAP Theorem, implementing NoSQL and what is MongoDB? Graph Database Overview of MongoDB, Design Goals for MongoDB Server and Database, MongoDB tools Understanding the following: Collection, Documents and Key/Values, etc., Introduction to JSON and BSON documents Environment setup (live Handson) and using various MongoDB tools available in the MongoDB Package MongoDB Administration Take database backup and restore MongoDB© Export and import data from/ to a MongoDB© instance Check server status and DB status Monitor various resource utilization of a mongod instance Understand various optimization strategies Administration concepts in MongoDB Monitoring issues related to Database Monitoring at Server, Database, Collection level, and various Monitoring tools related to MongoDB Database Profiling, Locks, Memory Usage, No of connections, page fault etc., Backup and Recovery Methods for MongoDB Export and Import of Data to and from MongoDB Run time configuration of MongoDB Production notes/ best practices Data Managements in MongoDB (Capped Collections/ Expired data from TTL), TTL Collection Features GridFS Memory-Mapped Files Journaling Mechanics Storage Engines Power of 2-Sized Allocations No Padding Allocation Strategy Diagnosing Performance Issues Optimization Strategies for MongoDB Configure Tag Sets for Replica Set. Optimize Query Performance Monitoring Strategies for MongoDB . MongoDB Utilities MongoDB Commands MongoDB Management Service (MMS) Data Backup Strategies in MongoDB Copying Underlying Data Files Backup with MongoDump Fsync and Lock MongoDB Ops Manager Backup Software Security Strategies in MongoDB Authentication Implementation in MongoDB . Authentication in a Replica set Authentication on Sharded Clusters Authorization End-to-End Auditing for Compliance User Management Create a User Administrator. Add a User to a Database. Create/Assign User a Role. Verify/Modify a User Access/Privileges. Change a User?s Password MongoDB Security Knowing security concepts in MongoDB Understand how Authentication and Authorisation works Security Introduction Security Concepts Indexes Index Introduction, Index Concepts, Index Types Index Properties Index Creation and Indexing Reference Introduction to Aggregation Aggregation Approach to Aggregation sort Order Pipeline Operators and Indexes Text Indexes Aggregate Pipeline Stages Text Search MapReduce Index Creation Aggregation Operations Index Creation on Replica Set Remove, Modify, and Rebuild Indexes Listing Indexes Measure Index Use Control Index Use Index Use Reporting Geospatial Indexes MongoDB?s Geospatial Query Operators GeoWith Operator Backup & Recovery Import and Export MongoDB Data Restore and recovery of MongoDB(Including point in time Recovery) Restore a Replica Set from MongoDB Backups Recover Data after an Unexpected Shutdown Backup and Restore with Filesystem Snapshots Back Up and Restore with MongoDB Tools Backup and Restore Sharded Clusters High Availability (Replication ) Understand the concept of Replication in MongoDB© ? Create a production like Replica Set Introduction to Replication (High Availability), Concepts around Replication What is Replica Set and Master Slave Replication? Type of Replication in MongoDB How to setup a replicated cluster & managing replica sets etc., Master-Slave Replication Replica Set in MongoDB Automatic Failover Replica Set Members Write Concern Write Concern Levels Write Concern for a Replica Set Modify Default Write Concern Read Preference Read Preference Modes Blocking for Replication Tag Set Configure Tag Sets for Replica set. Replica Set Deployment Strategies . Replica Set Deployment Patterns Oplog File Replication State and Local Database, Replication Administration Diagnostics & Troubleshooting Troubleshoot slow queries Diagnose connectivity problems Understand diagnostic tools Learn common production issues Learn fixes and solutions. Additional course details: Nexus Humans Introduction to MongoDB for DBAs (TTDB4680) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to MongoDB for DBAs (TTDB4680) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours Overview Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS. Configure WEM features to improve the end user environment and virtual resource consumption. Migrate an on-premises WEM deployment to WEM service Designed for experienced IT professionals, you will discover why WEM is the go-to system optimization and logon optimization solution for a Citrix deployment's app and desktop workloads. You will learn how to plan, build, rollout, and manage on-premises WEM or WEM service and how to integrate it into Citrix Virtual Apps and Desktops or Citrix DaaS. You will leave this course with a good understanding of how to manage additional solutions and features in your Citrix Virtual Apps and Desktop or Citrix DaaS site Module 1: Introduction to Workspace Environment Management (WEM) WEM Features and Benefits Module 2: Planning ? WEM Architecture and Component Communications WEM On-Premises Components and Deployments WEM Service Components and Deployments WEM Component Communication Workflows Module 3: Planning - WEM On-Premises Deployment Installation On-Premises WEM: Leading Practice Installation Prerequisites and Steps On-Premises WEM: ADMX Template Configuration Choosing a Security Principal to run the WEM Infrastructure Service Creating the WEM Database Running the WEM Infrastructure Service Configuration Utility On-Premises WEM: Agent Installation Module 4: Planning ? WEM Service Deployment Installation WEM On-Premises vs WEM Service WEM Service: Leading Practice Installation Prerequisites and Steps WEM Service: ADMX Template Configuration WEM Service: Agent Installation Module 5: Planning ? WEM Consoles and Initial Setup On-Premises WEM and WEM Service Consoles WEM Initial Setup Migrating GPO settings to WEM Module 6: Planning ? WEM System and Log On Optimization WEM System Optimization Overview WEM CPU Management WEM Memory Management Additional System Optimization Features WEM Log On Optimization Overview WEM Assigned Actions WEM Environmental Settings Citrix Profile Management In WEM Module 7: Planning ? WEM Security and Lockdown Features WEM Security Management Features Privilege Elevation and Process Hierarchy Control WEM Transformer Module 8: Planning - The WEM Agent WEM Settings Processing and WEM Agent Caches WEM Agent Integration with Citrix Virtual Apps and Desktops and Citrix DaaS Module 9: Planning ? WEM Monitoring, Reporting, and Troubleshooting WEM Monitoring and Reporting WEM Agent Troubleshooting WEM Service Troubleshooting Module 10: Planning ? Upgrading WEM and Migration to WEM Service Upgrading Workspace Environment Management WEM On-Premises Migration to WEM Service Module 11: Rolling Out a WEM Deployment WEM Agent User Options on Windows Desktops Module 12: Managing a WEM Deployment Measuring WEM Success Additional course details: Nexus Humans CWS-220 Citrix Workspace Environment Management Deployment and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-220 Citrix Workspace Environment Management Deployment and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Duration 5 Days 30 CPD hours This course is intended for This course is designed for experienced integration specialists and senior-level developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of IBM App Connect Enterprise Develop, deploy, and test message flow applications Generate message flow applications from predefined patterns Use the IBM App Connect Enterprise Toolkit problem determination aids to diagnose and solve development and runtime errors Describe the function and appropriate use of IBM App Connect Enterprise processing nodes Write basic Extended Structured Query Language and Java programs to transform data Use the IBM Graphical Data Mapping editor to transform data Define, use, and test simple XML and Data Format Description Language (DFDL) data models Describe supported transport protocols and how to call them in message flows IBM App Connect Enterprise provides connectivity and universal data transformation in heterogeneous IT environments. It enables businesses of any size to eliminate point-to-point connections and batch processing, regardless of operating system, protocol, and data format. This course teaches you how to use IBM App Connect Enterprise to develop, deploy, and support message flow applications. These applications use various messaging topologies to transport messages between service requesters and service providers, and allow the messages to be routed, transformed, and enriched during processing. In this course, you learn how to construct applications to transport and transform data. The course explores how to control the flow of data by using various processing nodes, and how to use databases and maps to transform and enrich data during processing. You also learn how to construct data models by using the Data Format Description Language (DFDL) Course Outline Introduction to IBM App Connect Enterprise Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Additional course details: Nexus Humans WM668G IBM App Connect Enterprise V11 Application Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM668G IBM App Connect Enterprise V11 Application Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Individuals planning to deploy applications and create application environments on Google Cloud Developers, systems operations professionals, and solution architects getting started with Google Cloud. Executives and business decision makers evaluating the potential of Google Cloud to address their business needs. Overview This course teaches participants the following skills: Identify Google Cloud counterparts for AWS IaaS, AWS PaaS, AWS SQL, AWS Blob Storage, AWS Application Insights, and AWS Data Lake Configure accounts, billing, projects, networks, subnets, firewalls, VMs, disks, auto scaling, load balancing, storage, databases, IAM, and more Manage and monitor applications Explain feature and pricing model differences This course with labs introduces AWS professionals to the core capabilities of Google Cloud Platform (GCP) in the four technology pillars: networking, compute, storage, and database. It is designed for AWS Solution Architects and SysOps Administrators familiar with AWS features and setup and want to gain experience configuring GCP products immediately. With presentations, demos, and hands-on labs, participants will get details of similarities, differences, and initial how-tos quickly. Introducing Google Cloud Explain the advantages of Google Cloud. Define the components of Google's network infrastructure,including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) Getting Started with Google Cloud Identify the purpose of projects on Google Cloud Platform. Understand how AWS?s resource hierarchy differs from Google Cloud?s. Understand the purpose of and use cases for Identity and Access Management. Understand how AWS IAM differs from Google Cloud IAM. List the methods of interacting with Google Cloud Platform. Launch a solution using Cloud Marketplace. Virtual Machines in the Cloud Identify the purpose and use cases for Google Compute Engine. Understand the basics of networking in Google Cloud Platform. Understand how Amazon VPC differs from Google VPC. Understand the similarities and differences between Amazon EC2 and Google Compute Engine. Understand how typical approaches to load-balancing in Google Cloud differ from those in AWS. Deploy applications using Google Compute Engine. Storage in the Cloud Understand the purpose of and use cases for: Cloud Storage,Cloud SQL, Cloud Bigtable and Cloud Datastore. Understand how Amazon S3 and Amazon Glacier compare to Cloud Storage. Compare Google Cloud?s managed database services with Amazon RDS and Amazon Aurora. Learn how to choose among the various storage options on Google Cloud Platform. Load data from Cloud Storage into BigQuery. Perform a query on the data in BigQuery. Containers in the Cloud Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Understand how Amazon Elastic Container Service (ECS) and Amazon Elastic Kubernetes Service (EKS) differ from GKE. Provision a Kubernetes cluster using Kubernetes Engine. Deploy and manage Docker containers using kubectl Applications in the Cloud Understand the purpose of and use cases for Google App Engine. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand how App Engine differs from Amazon Elastic Beanstalk. Understand the purpose of and use cases for Google Cloud Endpoints. Developing, Deploying and Monitoring in the Cloud Understand options for software developers to host their source code. Understand the purpose of template-based creation and management of resources. Understand how Cloud Deployment Manager differs from AWS CloudFormation. Understand the purpose of integrated monitoring, alerting, and debugging. Understand how Google Monitoring differs from Amazon CloudWatch and AWS CloudTrail. Create a Deployment Manager deployment. Update a Deployment Manager deployment. View the load on a VM instance using Google Monitoring. Big Data and Machine Learning in the Cloud Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Understand how Google Cloud BigQuery differs from AWS Data Lake. Understand how Google Cloud Pub/Sub differs from AWS Event Hubs and Service Bus. Understand how Google Cloud?s machine-learning APIs differ from AWS's. Load data into BigQuery from Cloud Storage. Perform queries using BigQuery to gain insight into data. Summary and Review Review the products that make up Google Cloud and remember how to choose among them Understand next steps for training and certification Understand, at a high level, the process of migrating from AWS to Google Cloud. Additional course details: Nexus Humans Google Cloud Fundamentals for AWS Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Google Cloud Fundamentals for AWS Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.75 Days 4.5 CPD hours This course is intended for Making Microsoft Word documents accessible. Overview Please refer to Overview. During this course students will interact with a variety of Word documents and review components that would render the document inaccessible. Students will enable the Accessibility Checker and the Speak feature and progress through the processes and procedures to meet the AODA mandate. Students will ultimately create an accessible set of styles and use those styles within the document. Adding the Accessibility Checker and the Speak feature Discussions will follow as to the limitations of the checker When the checker won?t run Document Metadata Students will review where and why to add metadata to a Word Document Setting the application language and setting the document language Setting the document title Adding the Author and subject metadata fields Creating Accessible Paragraphs and Columns Students will see the perils of incorrect use of hard returns and text boxes within a document Exercises will have students work with paragraph formatting and column formatting for accessibility Creating Accessible Tables Students will interact with tables that are poorly designed and restricted them to still maintain content but that are now accessible Discussions will surround, changes to how tables are handled when sending to PDF Accessible Imagery Students will discuss the need to images with a document The Alternate text feature will be used and the rationale for adding specific types of descriptions Students will see and understand the rationale for ?in-line- imagery Styles for Navigation Students will use and modify the built-in styles feature of Microsoft Word and create a table of contents Students will see with the use of the navigation pane, how styles impact accessibility Students will also understand the importance of proper styles nesting Headers, Footers and Footnotes Students will discuss and then implement accessible headers and footers Students will discuss footnotes and alternative methods to provide footnotes Verifying Reading Order Students will ?listen? to their documents using the Speak feature Students will enable the selection pane as an accessibility tools and discuss its limitations Creating an Accessible Style Template Students will create several accessible styles including headings and paragraphs Students will save the style within a template Additional course details: Nexus Humans Accessible Documents training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accessible Documents course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

When managers have too many decisions to make, it can have a serious impact on the speed and efficiency of the organisation. When those decisions are commercial ones, the results can wreak havoc with the bottom line. Often the problem arises when those below them or in operational areas of the organisation aren't equipped or allowed to make a decision for themselves. Issues get passed back up and that wastes time. This programme provides a solution, giving your entire team the skills to: And most importantly, they'll be able to do this in line with the broader aims and commercial objectives of the business. By the end of the programme participants will be able to: Fully appreciate the importance of effective decision-making in business Use the five-step 'Stop, Think, Act!' decision-making process Stop leaping to conclusions Really understand the situations and decisions they are dealing with Identify good options Evaluate those options Make decisions and then put them into action Apply these tools and techniques to all their decisions in future 1 Understanding the business we work in What are the critical factors in our business? What is the SWOT analysis for our business? 2 Understanding what decision-making is 3 Background Culture of 'having to be doing' To change things we have to think about it! We are paid to make decisions! 4 Recognise the opportunity to make a decision 5 The 'Stop, Think, Act!' technique 6 STOP! Recognise the opportunity to make a decision Don't leap to conclusions Get ready to think Initial questions:Is this my decision? (Do I have the authority?)Who is this going to affect? (Do they need to be included?)When do I need to make the decision? (What's the timeline?) 7 THINK! The 3 Cs - making sure we understand the decisions we have to make What is the context of this decision?What is the overall situation?Why is this decision important?What do we need to achieve?What will success look like? Do I have clarity about the decision I need to make?Can I write it down?Can I express it clearly in two sentences? What are the criteria?What are the critical commercial factors that we will use to select our options?What will we use to measure the business success? 8 ACT! Identifying options What data do I need to collect?Issues with today's overloadIdentifying what will help you Select optionsHow many options?Must match your criteriaMust achieve success'Decision compass' exercise Analyse optionsTabular methodRisk analysis (likelihood v effect)Head, heart and gut (is there any organisational history/bias that we are up against?) Making your decision Taking it to actionFirst actionsPlanning how to make it happen