483 Courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Duration 4 Days 24 CPD hours This course is intended for This class is ideal for admins with at least 6 months of experience administering Salesforce, and is a great foundational course for anyone looking to earn their Salesforce Advanced Administrator credential. Overview Determine and implement appropriate data access and visibility settings. Manage configuration changes in a sandbox environment and move metadata between environments using change sets. Extend the functionality of your implementation with custom objects and apps. Extend your reporting to provide up-to-date views of your business. Customize the Salesforce mobile app and create quick actions to increase efficiency. Improve data quality so that the ongoing task of data maintenance is not so overwhelming. Implement complex business processes using workflow rules, Process Builder, approval processes, and flows. Take your Salesforce Administrator skills to the next level and supercharge your knowledge to solve pressing business needs. In this 4-day class, discover how to extend Salesforce with custom objects and Lightning apps, generate complex reports and dashboards, and automate complex business requirements to work more efficiently. Our Salesforce experts will share tips and best practices to take your admin skills to the next level and arm you with the skills to get more out of Salesforce. Record Access and Field Visibility Troubleshoot Record Access Understand the Impact of Territory Management on the Sharing Model Manage Field Visibility Change Management Manage Changes in a Sandbox Deploy Changes Using Change Sets Custom Objects and Apps Build Custom Objects, Tabs, and Apps Create Relationships Between Objects Use Delegated Administration Advanced Reporting Create Custom Report Types Build Exception Reports with Cross Filters Categorize Report Data with Bucketing Extend Summaries in Reports and Dashboards Display Multiple Views of Data Using Joined Reports Analyze Data Over Time with Historical Trending and Reporting Snapshots Salesforce Mobile App and Quick Actions Customize the Salesforce Mobile App Create Object-Specific Quick Actions Create Global Quick Actions Data Quality Assess, Cleanse, and Maintain Data Prevent Duplicate Records Using Duplicate Management Automated Business Processes Use Validation Rules, Formula Fields, Workflow Rules, and Process Builder to Enforce and Automate Business Processes Approval Processes Manage Approval Processes Troubleshoot Approval Processes Visual Workflow Understand Use Cases for Visual Workflow Build and Deploy a Flow Advanced Business Process Automation Understand When to Use Apex and Visualforce for Extending Business Process Automation Understand the Order of Execution for Automated Processes Use Debug Logs to Troubleshoot Business Process Issues

Duration 5 Days 30 CPD hours This course is intended for This course is intended for application developers, business analysts, project managers and anyone who needs an introduction to application development in the IBM TRIRIGA Application Platform. Overview After completing this course you should be able to: Perform moderate-level IBM TRIRIGA application customizations by using the Platform Create and modify business objects by using the Data Modeler Create and modify user interfaces by using the Form Builder tool Define lists and classifications Import data by using the Data Integrator Implement business logic with workflows Create reports and queries by using the Report Manager and the IBM TRIRIGA Reporting Dashboard The course provides an introduction to the TRIRIGA Application platform and how to modify the existing TRIRIGA applications and processes or create new ones. The course covers navigation and mechanics of the TRIRIGA Application Platform toolset that is used for creating and modifying objects. Students are also provided background on importing data to TRIRIGA, how to use the Form Builder and the Reporting Dashboard. Course Outline Perform moderate-level IBM TRIRIGA application customizations by using the Platform Create and modify business objects by using the Data Modeler Create and modify user interfaces by using the Form Builder tool Define lists and classifications Import data by using the Data Integrator Implement business logic with workflows Create reports and queries by using the Report Manager and the IBM TRIRIGA Reporting Dashboard Additional course details: Nexus Humans 8D612 IBM TRIRIGA Application Platform v3.7 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 8D612 IBM TRIRIGA Application Platform v3.7 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Operators of Juniper Networks security solutions, including network engineers, administrators, support personnel, and resellers. Overview Identify high-level security challenges in today's networks. Identify products that are incorporated into the Juniper Connected Security solution. Explain the value of implementing security solutions. Explain how Juniper Connected Security solves the cyber security challenges of the future. Explain the SRX Series devices and the added capabilities that next-generation firewalls provide. Explain traffic flows through the SRX Series devices. List the different security objects and how to create them. Describe interface types and perform basic interface configuration tasks. Describe the initial configuration for an SRX Series device. Explain security zones. Describe screens and their use. Explain address objects. Describe services and their use. Describe the purpose for security policies on an SRX Series device. Describe zone-based policies. Describe global policies and their use. Explain unified security policies. Configure unified security policies with the J-Web user interface. Describe IDP signatures. Configure an IDP policy using predefined templates with the J-Web user interface. Describe the use and configuration of the integrated user firewall feature. Describe the UTM security services List the available UTM services on the SRX Series device. Configure UTM filtering on a security policy with the J-Web user interface. Explain Sky ATP's use in security. Describe how Sky ATP and SRX Series devices operate together in blocking threats. Describe NAT and why it is used. Explain source NAT and when to use it. Explain destination NAT and when to use it. Explain static NAT and its uses. Describe the operation and configuration the different types of NAT. Identify various types of VPNs. Describe IPsec VPNs and their functionality. Describe how IPsec VPNs are established. Describe IPsec traffic processing. Configure IPsec VPNs with the J-Web user interface. Describe and configure proxy IDs and traffic selectors with the J-Web user interface. Monitor IPsec VPNs with the J-Web user interface. Describe the J-Web monitoring features. Explain the J-Web reporting features. Describe the Sky Enterprise service and how it can save resources. Explain the functionality of Junos Space Security Director. This course is designed to provide students with the foundational knowledge required to work with SRX Series devices. This course will use the J-Web user interface to introduce students to the Junos operating system. Module 1: COURSE INTRODUCTION COURSE INTRODUCTION Module 2: Juniper Security Concept Security Challenges Security Design Overview Juniper Connected Security Module 3: Juniper Connected Security ? SRX Series Devices Connected Security Interfaces Initial Configuration LAB 1: Initial Configuration Module 4: Security Objects Security Zone Objects Security Screen Objects Security Address Objects Security Services Objects LAB 2: Creating Security Objects with J-Web Module 5: Security Policies Security Policy Overview Zone-Based Policies Global Security Policies Application Firewall with Unified Security Policies LAB 3: Creating Security Policies with J-Web Module 6: Security Services ? IDP and User Firewall IDP Security Services Integrated User Firewall LAB 4: Adding IDP and User Firewall Security Services to Security Policies Module 7: Security Services ? UTM Content Filtering Web Filtering Antivirus Antispam LAB 5: Adding UTM Security Services to Security Policies Module 8: Juniper Connected Security ? Sky AT Sky ATP Overview Blocking Threats Lab 6: Demonstrating Sky ATP Module 9: Network Address Translation NAT Overview Source NAT Destination NAT Static NAT Lab 7: Implementing Network Address Translation Module 10: IPsec VPN Concepts VPN Types Secure VPN Requirements IPsec Tunnel Establishment IPsec Traffic Processing Module 11: Site-to-Site VPNs IPsec Configuration IPsec Site-to-Site Tunne Lab 8: Implementing Site-to-Site IPsec VPNs Module 12: Monitoring and Reporting J-Web monitoring options J-Web Reporting options Lab 9: Using Monitoring and Reporting Appendix A: SRX Series Hardware Appendix D: Sky Enterprise Services Appendix B: Virtual SRX Appendix EJunos Space Security Director Appendix CCLI Prime

The 3-day course is designed to deliver a complete knowledge of the PRINCE2® 7th Edition methodology to the participants. The course prepares you for the exam to obtain the international PRINCE2® 7th Edition Foundation certificate issued by the accrediting organization. PRINCE2® 7th Edition Foundation course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Duration 4 Days 24 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After completing this course, you should be able to: Explain transactional service activation and how it relates to business requirements Explain the benefits and uses of Cisco NSO Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Install NSO and describe how NSO uses NETCONF and the Device Manager component Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Explain the YANG service model structure Describe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAP Design and manage services with YANG models Perform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packs Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) components Describe the use of feature components and function packs Define and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) v. 4.0 course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution, as well as introductions to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

The main subject areas of the course are: Good practice in asbestos removal or remediation Asbestos Removal Control Plans Air sampling for asbestos Enclosures, clearance air monitoring and reporting

Duration 3 Days 18 CPD hours This course is intended for Report Authors Overview What is IBM Cognos Analytics ? Reporting Examine dimensionally modelled and dimensional data sources Examine personal data sources and data modules Examine List reports Aggregate measure/fact data Use shared dimensions to create multi-fact queries Add repeated information to reports Create crosstab reports Create complex crosstab reports Format, sort, and aggregate data in a crosstab report Create discontinuous crosstab reports Create Visualization reports Add business logic to reports using IBM Cognos Analytics ? Reporting Focus reports using filters Focus reports using prompts Augment reports using calculations Extend report functionality in IBM Cognos Analytics - Reporting Customize reports with conditional formatting Conditionally format one crosstab measure based on another Drill-through definitions Enhance the report layout Use additional report building techniques This offering provides Business and Professional Authors with an introduction to report building techniques using relational data models. Techniques to enhance, customize, and manage professional reports will be explored. Activities will illustrate and reinforce key concepts during this learning opportunity. What is IBM Cognos Analytics - Reporting? Create a simple list report Create a report from a dimensionally modeled relational data source Examine personal data sources and data modules Upload personal data Upload custom images Use navigation paths Create a report from a personal data source Examine list reports Group data in a list Format columns in a list Include headers and footers in a list Enhance a list report Aggregate measure/fact data Identify differences in aggregation Explore data aggregation Use shared dimensions to create multi-fact queries Create a multi-fact query in a list report Add repeated information to reports Create a mailing list report Create crosstab reports Add measures to a crosstab Data sources for a crosstab Create a simple crosstab report Create complex crosstab reports Add items as peers Create crosstab nodes and crosstab members Create a complex crosstab report Format, sort, and aggregate data in a crosstab Sort, format, and aggregate a crosstab report Create discontinuous crosstab reports Present unrelated items using a discontinuous crosstab Create a visualization report Create and format a visualization report Create a report that uses a Map visualization Show the same data graphically and numerically Focus reports using filters Apply filters to a report Apply a detail filter on fact data in a report Apply a summary filter to a report Focus reports using prompts Create a prompt by adding a parameter Add a value prompt to a report Add a Select & search prompt to a report Create a cascading prompt Augment reports using calculations Add calculations to a report Display prompt selections in the report title Customize reports with conditional formatting Create a multilingual report Highlight exceptional data and conditionally render a column Drill-through definitions Let users navigate to related data in IBM Cognos Analytics Enhance report layout Create a report structured on data items Create a condensed list report Use additional report building techniques Section a report and reuse objects within the same report Reuse layout components in a different report Explore options for reports that contain no data Additional course details: Nexus Humans B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting

Budgeting is more than mere vague oversight. Budgeting should deliver the corporate strategy, add shareholder value and lead to a well-run business - for the benefit of all involved in it. Effective budgeting leads to real control - effective day-to-day operational control and more. This course demonstrates what proper budgeting and operational control can do. This course will help ensure that participants: Appreciate the importance of the budgeting process Take ownership of it Use it as a daily working tool - not an annual exercise - to help run their part of the operation Improve their reporting against budget Ensure their delivery against budget 1 Objectives of budgets The budget process Stages - what is the prime aim of a budget? What is forecasting? ObjectivesPlanningImplementation 2 Budget and cost control focus Choosing objectives Links with corporate strategy Links with resource management Can the accounting systems cope? 3 Traditional budgeting and control Benefits and drawbacks The process Control and feedback Reporting - what can be expected? 4 Advanced budgeting and control Understanding the business process Taking out costs Cost awareness ZBB - as valid as ever 5 Reports Reports for action The purpose of a report Content - deliverables and feedback Culture is so important