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This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

Understand and mitigate your own personal drivers of conflict

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Solution Architect Overview This course will prepare you to: Present the MDM solution strategy of SAP Explain the data domains and processes related to MDG Perform basic configuration of standard MDG content Adjust and extend the standard MDG content Create custom content for MDG This course gives you the technical and business knowledge you need to use SAP Master Data Governance to ensure ongoing master data quality. The advanced user will also gain understanding and skills related to configuration, as well as the knowledge required to extend and modify the solution, including the ability to create a custom-solution based on the Custom master data domain. Introduction to SAP Master Data GovernanceS/4HANA Master Data OverviewMDG for Domain MaterialMDG for Domain Business Partner, Supplier, CustomerMDG for Domain Finance & Hierarchy ManagementMDG Multiple Object Processing & Mass ChangesMDG Consolidation and Mass ProcessingMDG Process AnalyticsMDG Master Data Quality ApplicationMDG Data Quality EnhancementsMDG Process ModelingMDG Exchange & MDG Data TransferMDG Custom Objects & EnhancementsMDG Customizing, Setup & Project Strategies Additional course details: Nexus Humans MDG100 SAP Master Data Governance on SAP S/4HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MDG100 SAP Master Data Governance on SAP S/4HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Gain life-saving skills with this CPD-accredited First Aid Course. Learn CPR, AED use, injury management, and emergency response for any situation.

Duration 2 Days 12 CPD hours This course is intended for Experienced DataStage developers seeking training in more advanced DataStage job techniques and who seek techniques for working with complex types of data resources. Overview Use Connector stages to read from and write to database tables Handle SQL errors in Connector stages Use Connector stages with multiple input links Use the File Connector stage to access Hadoop HDFS data Optimize jobs that write to database tables Use the Unstructured Data stage to extract data from Excel spreadsheets Use the Data Masking stage to mask sensitive data processed within a DataStage job Use the Hierarchical stage to parse, compose, and transform XML data Use the Schema Library Manager to import and manage XML schemas Use the Data Rules stage to validate fields of data within a DataStage job Create custom data rules for validating data Design a job that processes a star schema data warehouse with Type 1 and Type 2 slowly changing dimensions This course is designed to introduce you to advanced parallel job data processing techniques in DataStage v11.5. In this course you will develop data techniques for processing different types of complex data resources including relational data, unstructured data (Excel spreadsheets), and XML data. In addition, you will learn advanced techniques for processing data, including techniques for masking data and techniques for validating data using data rules. Finally, you will learn techniques for updating data in a star schema data warehouse using the DataStage SCD (Slowly Changing Dimensions) stage. Even if you are not working with all of these specific types of data, you will benefit from this course by learning advanced DataStage job design techniques, techniques that go beyond those utilized in the DataStage Essentials course. Accessing databases Connector stage overview - Use Connector stages to read from and write to relational tables - Working with the Connector stage properties Connector stage functionality - Before / After SQL - Sparse lookups - Optimize insert/update performance Error handling in Connector stages - Reject links - Reject conditions Multiple input links - Designing jobs using Connector stages with multiple input links - Ordering records across multiple input links File Connector stage - Read and write data to Hadoop file systems Demonstration 1: Handling database errors Demonstration 2: Parallel jobs with multiple Connector input links Demonstration 3: Using the File Connector stage to read and write HDFS files Processing unstructured data Using the Unstructured Data stage in DataStage jobs - Extract data from an Excel spreadsheet - Specify a data range for data extraction in an Unstructured Data stage - Specify document properties for data extraction. Demonstration 1: Processing unstructured data Data masking Using the Data Masking stage in DataStage jobs - Data masking techniques - Data masking policies - Applying policies for masquerading context-aware data types - Applying policies for masquerading generic data types - Repeatable replacement - Using reference tables - Creating custom reference tables Demonstration 1: Data masking Using data rules Introduction to data rules - Using the Data Rules Editor - Selecting data rules - Binding data rule variables - Output link constraints - Adding statistics and attributes to the output information Use the Data Rules stage to valid foreign key references in source data Create custom data rules Demonstration 1: Using data rules Processing XML data Introduction to the Hierarchical stage - Hierarchical stage Assembly editor - Use the Schema Library Manager to import and manage XML schemas Composing XML data - Using the HJoin step to create parent-child relationships between input lists - Using the Composer step Writing Hierarchical data to a relational table Using the Regroup step Consuming XML data - Using the XML Parser step - Propagating columns Topic 6: Transforming XML data - Using the Aggregate step - Using the Sort step - Using the Switch step - Using the H-Pivot step Demonstration 1: Importing XML schemas Demonstration 2: Compose hierarchical data Demonstration 3: Consume hierarchical data Demonstration 4: Transform hierarchical data Updating a star schema database Surrogate keys - Design a job that creates and updates a surrogate key source key file from a dimension table Slowly Changing Dimensions (SCD) stage - Star schema databases - SCD stage Fast Path pages - Specifying purpose codes - Dimension update specification - Design a job that processes a star schema database with Type 1 and Type 2 slowly changing dimensions Demonstration 1: Build a parallel job that updates a star schema database with two dimensions Additional course details: Nexus Humans KM423 IBM InfoSphere DataStage v11.5 - Advanced Data Processing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the KM423 IBM InfoSphere DataStage v11.5 - Advanced Data Processing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for individuals who may need to present information effectively in a professional environment. Overview Define what makes a presentation effective. Plan presentations. Design a presentation framework. Develop the presentation body. Create supporting materials. Prepare for your presentation. Deliver presentations. Conduct a question-and-answer session. Deliver group presentations and virtual presentations. The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success, you will need to have experience writing in a professional context and creating presentations using Microsoft Office PowerPoint. 1. Defining Presentation Effectiveness Identify Qualities of Effective Presentations Evaluate Yourself as a Presenter 2. Planning Presentations Analyze the Audience Establish Your Presentation\'s Objectives 3. Designing the Presentation Create the Presentation Structure Organize the Presentation Body Write the Conclusion First Write the Introduction 4. Developing the Presentation Body Select Evidence Write the Presentation Body Create Visuals 5. Creating Supporting Materials Create a Slide Deck Create Speaker Aids Create Audience Handouts 6. Preparing for Your Presentation Rehearse the Presentation Plan Event Logistics 7. Delivering Presentations Connect with Your Audience Present Powerfully Utilize a Slide Deck Effectively 8. Conducting a Question-and-Answer Session Answer Questions Handle Challenging Questions 9. Presenting in Common Business Scenarios Plan and Deliver a Virtual Presentation Plan and Deliver Group Presentations 10. Key Course Information This course focuses on the skills necessary to prepare and deliver an effective presentation; that being said, the learner will not be creating, delivering, or designing a specific presentation from start to finish in this course (this course only provides the foundational knowledge for doing this work back at the office). This course consists of instructor lecture along with course activities corresponding with the main course objectives. In terms of the course activities, 50% will be discussion based - 25% will be in a group-work format - and 25% will be hands-on/involve a digital tool, such as a PowerPoint or Word file. The intent is for students leaving this course to take the skills learned and apply them to their efforts of creating more effective presentations upon returning to the workplace. Additional course details: Nexus Humans Effective Presentations (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Presentations (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Primary target audiences for this training are developers and development consultants but also other roles involved with implementing or reviewing program code to optimize ABAP based applications for SAP HANA. This course will prepare students to develop and optimize ABAP applications that access data stored in the SAP HANA Database. Course Outline Technical concepts of SAP HANA Introduction to HANA Studio Introduction to ADT (ABAP Development Tools, also known as ABAP in Eclipse) Tools to detect potential functional and performance issues when migrating to SAP HANA: Code Inspector and ABAP Test Cockpit, ABAP Trace and ABAP Profiler, SQL Trace Tools to prioritize performance issues: SQL Monitor, SQL Performance Tuning Worklist Performance Rules and Guidelines for ABAP in the context of SAP HANA Optimizing ABAP by accessing SAP HANA as a Secondary Database Optimizing ABAP using SAP HANA as Primary Database Using SAP HANA Fuzzy Search in ABAP Enabling input fields for Type-Ahead search. SAP List Viewer (ALV) for SAP HANA Additional course details: Nexus Humans HA400 SAP ABAP Programming for SAP HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA400 SAP ABAP Programming for SAP HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Application consultants, Business Process Owners, Project Managers, and Users Overview This course will prepare you to:Navigate in SAP S/4HANA using the SAP Fiori LaunchpadMaintain master data for sales processesExecute sales processesDescribe features that are relevant during the process (e.g. availability check)Handle customer complaintsUtilize reporting functions in sales In this course, students will learn about the functions in sales processing in SAP S/4HANA. Course Outline Navigation with SAP Fiori Enterprise Structures S/4HANA Sales Overview of Sales Processes Master Data Automatic Data Determination and Scheduling Data Determination Transportation Scheduling Availability Check Collective Processing Additional Processes in Sales Complaints Processing Monitoring and Sales Analytics Additional course details: Nexus Humans S4600 SAP Business Processes in SAP S/4HANA Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4600 SAP Business Processes in SAP S/4HANA Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases and developing tables, queries, forms, and reports in Microsoft Access for Microsoft 365. Overview In this course, you will optimize an Access database. You will: Provide input validation features to promote the entry of quality data into a database. Organize a database for efficiency and performance, and to maintain data integrity. Improve the usability of Access tables. Create advanced queries to join and summarize data. Use advanced formatting and controls to improve form presentation. Use advanced formatting and calculated fields to improve reports. Your training and experience using Microsoft© Access© has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design; promote quality input from users; improve database efficiency and promote data integrity; and implement advanced features in tables, queries, forms, and reports. Extending your knowledge of Access will result in a robust, functional database for your users.This course is the second part of a three-course series that covers the skills needed to perform database design and development in Access.Microsoft© Access© for Office 365?: Part 1 : Focuses on the design and construction of an Access database?viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports.Microsoft© Access© for Office 365?: Part 2 (this course): Focuses on optimization of an Access database, including optimizing performance and normalizing data; data validation; usability; and advanced queries, forms, and reports.Microsoft© Access© for Office 365?: Part 3 : Focuses on managing the database and supporting complex database designs, including import and export of data; using action queries to manage data; creating complex forms and reports; macros and Visual Basic for Applications (VBA); and tools and strategies to manage, distribute, and secure a database.This course may be a useful component in your preparation for the Microsoft Access Expert (Microsoft 365 Apps and Office 2019): Exam MO-500 certification exam. Lesson 1: Promoting Quality Data Input Topic A: Restrict Data Input Through Field Validation Topic B: Restrict Data Input Through Forms and Record Validation Lesson 2: Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Lesson 3: Improving Table Usability Topic A: Create Lookups Within a Table Topic B: Work with Subdatasheets Lesson 4: Creating Advanced Queries Topic A: Create Query Joins Topic B: Create Subqueries Topic C: Summarize Data Lesson 5: Improving Form Presentation Topic A: Apply Conditional Formatting Topic B: Create Tab Pages with Subforms and Other Controls Lesson 6: Creating Advanced Reports Topic A: Apply Advanced Formatting to a Report Topic B: Add a Calculated Field to a Report Topic C: Control Pagination and Print Quality Topic D: Add a Chart to a Report

Duration 3 Days 18 CPD hours This course is intended for This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. Overview After completing this course, students will be able to: Microsoft CRM User Interface and application terminology, Basic and advanced navigation and record maintenance, Microsoft CRM Client for Outlook functionality and synchronization, Planning and budgeting tasks related to marketing campaigns, Create and manage customer lists This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. Additional course details: Nexus Humans Microsoft Dynamics CRM 4.0 User Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Dynamics CRM 4.0 User Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.