3387 Courses delivered Live Online

Our courses have been designed by experienced teachers to make getting TEFL qualified as convenient as possible. These online courses are entirely self-paced, meaning you can fit study around your life in a way that works best for you. Throughout the course, you will have the support of your own personal tutor who is with you from beginning to end to mark your work, provide helpful feedback, and answer all your questions. 120-hour Premier Online TEFL Course: 50-hour Online TEFL Course Learn about classroom management, teaching styles and advanced TEFL methodology. Includes units on business English, young learners, and teaching English one-to-one. Study with a personal tutor and meet fellow students on our course forums. 30-hour Online Grammar Course Do not know your irregular verbs from auxiliary verbs? This course will improve your basic grammar and give you the grounding you will need to communicate complicated language rules to a student audience. 20-hour Online Video Course Seeing an English teacher in action is a potent learning tool and really brings the theory to life. Feel free to steal the ideas in these video courses to use in your first lessons. We do not mind! Two 10-hour specialist mini-modules. Two mini-modules designed for specific TEFL jobs, which will help your CV stand out. One 10-hour unit is about teaching online, and the other 10-hour unit will help you teach large classes. Included in the 120-hour Premier Online TEFL Course: Lifetime access to the TEFL Job Centre The TEFL Virtual Educators course doesn’t just train you to teach; it helps you find and be offered great TEFL jobs around the world. From exclusive access to our job vacancies to a lifetime of free TEFL career advice, we’re here to help you kick-start your new career. Internationally recognised TEFL certificate – hard copy & PDF A widely-recognised certificate posted straight to your door which shows your achievements on our course, something you can show to TEFL employers to secure you a job. Personal online TEFL tutor Work through your course with the help of an experienced and qualified TEFL tutor. Throughout the course, you’ll have the same tutor, so you have one point of contact for advice and assistance. Online TEFL Class breakdown Lesson Planning Teaching English Vocabulary Teaching Pronunciation Understanding English Grammar Teaching Receptive Skills: Listening and Reading Teaching Productive Skills: Speaking and Writing Teaching English Grammar Principles of Teaching English as a Foreign Language Materials and Aids for Teaching English/Classroom Management Strategies Using Resources Effectively when Teaching English as a Foreign Language Case Study, CV and Cover Letter, Job Sites and Resources You will explore the latest theories in topics such as second language acquisition and social discourse and have the chance to apply these to your own classroom practice and curriculum development. You will also learn to conduct your own research, compile and analyse qualitative and quantitative data and develop your critical-evaluative skills. These skills will be used on your own research project at the end of the course, as well as in your future career. Core modules: Second Language Acquisition You will focus on the major themes that have emerged from literature on second language learning over the last three decades. You will examine some of the research on the second-language acquisition process, look critically at reports of second-language research, and examine some of the theories which endeavour to interpret research evidence. You will be encouraged to use your own language learning and teaching experience to assess the relative merits of such materials. Discourse in Society You will examine the relationship between language and society and the construction of discourse in various domains. You will explore sociological and sociolinguistic models and theories, such as speech communities, communities of practice and ethnolinguistic vitality, with a particular focus on social variation and stratification across various linguistic levels (phonology, lexicon, syntax). You will explore discourse's notion (or notions) in both its linguistic and wider meaning and its construction in and through society and language use. You will study methods for collecting and transcribing data and discover various linguistic and discourse analysis approaches. These methods and approaches will then be put into context and used in the analysis of the relevant social spheres and domains, such as educational or institutional discourse. Research Methods in Applied Linguistics This module will provide you with an introduction to research methods in preparation for the MA dissertation. It will familiarise you with the basic processes of conducting research, including general methodological approaches as well as research ethics. You will analyse and discuss both qualitative and quantitative data in order to develop your critical-evaluative skills. Materials and Course Design You will explore the factors involved in the design of language courses and teaching materials, reflecting on one possible course design process. You will start with an analysis of the context in which the course will take place, the needs of the learners, and current theories of language and language learning. You will move on to consider how course content can be selected and ordered in a principled way, how assessment relates to course design, and how and when courses should be evaluated. Finally, you will consider the evaluation, adaptation, and creation of course materials. Classroom Theory and Practice You will examine current research on modern classroom operations, exploring key concepts and issues through relevant professional and academic literature. A more practical element will be realised through filmed observation of teachers in practice. You will also be encouraged to reflect on your teaching and learning experience and analyse and discuss your beliefs and attitudes towards learning and teaching. Major Project This module will support you in the preparation and submission of a master’s dissertation, allowing you to explore in-depth a particular topic that reflects your academic interest. Assessment You will show your understanding of theoretical issues and their practical application through a combination of portfolios, classroom observation tasks and critical essays. After completing your final module, you will also research and prepare a 15,000-word dissertation.

Duration 4 Days 24 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolutions designers Overview After completing this course, you should be able to:Explain transactional service activation and how it relates to business requirementsExplain the benefits and uses of Cisco NSOExplain how Cisco NSO communicates with network devicesUnderstand the NETCONF protocol and be able to read and write simple YANG modelsInstall NSO and describe how NSO uses NETCONF and the Device Manager componentUnderstand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capableExplain the YANG service model structureDescribe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAPDesign and manage services with YANG modelsPerform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packsUse logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devicesExplain the mapping logic of service parameters to device models and consequently to device configurationsDescribe the use of different integration options and APIsExplain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) componentsDescribe the use of feature components and function packsDefine and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solutionWork with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides a brief overview of NSO as a network automation solution, as well as an introduction to NETCONF, YANG, and XPath. You will learn about service packages, network element drivers, and Application Programming Interfaces (APIs). The course also covers service creation, device and configuration management, NSO maintenance, NSO options and integrations, and basic NSO troubleshooting. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

From Practitioner to Leader

Duration 5 Days 30 CPD hours This course is intended for This course is intended for project team members and other key users (persons from special departments) responsible for creating and optimizing a cross location supply plan including production, procurement and distribution plans. In this course, students gain an understanding of how to create cross-location production plans, distribution resource plans, and procurement plans taking into account work center capacities, supplier capacities, and transportation capacities in SAP APO. Course Outline Overview of Supply Chain Planning in SAP SCM (APO), Integration with Demand Planning (DP) and Production Planning (PP/DS) Overview of exchanging master and transaction data with SAP ECC Master data for supply network planning, interchangeability and shelf live Configuring Supply Network Planning and interactive planning using planning books and macros Introduction to the Planner Home Page (EhP 3) Collaborative Supply Planning (supplier and manufacturer exchange data over the Internet) Integrated exception management in the alert monitor Discussions about the different planning methods: Heuristic including capacity leveling, optimization, capable-to-match, and VMI. Standard and advanced Cross-location safety stock planning Deployment: Implementing stock transport requisitions into manageable stock transport orders. Calculating and optimizing short-term replenishment plans for distribution centers and customers Transport Load Builder (TLB): Grouping stock transfers by threshold values for volumes, weight and pallets. Additional course details: Nexus Humans SCM230 SAP Supply Network Planning (APO-SNP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM230 SAP Supply Network Planning (APO-SNP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This lecture and exercise-based course is for individuals who want to understand how to install, configure, and manage an IBM Spectrum Scale storage cluster. Overview After completing this course, you should be able to: Summarize the key features of IBM Spectrum Scale Describe IBM ESS and Spectrum Scale RAID Install IBM Spectrum Scale and configure a cluster Manage a cluster Implement information lifecycle management (ILM) Configure IBM Spectrum Scale high availability features Back up critical cluster data This course is intended for IT professionals tasked with administering an IBM Spectrum Scale storage cluster in environments running Linux and AIX nodes. The course includes information on installing, configuring, and monitoring an IBM Spectrum Scale cluster. Many Spectrum Scale features are described in lecture materials and then implemented in lab exercises. These features include: Storage management, high availability options, cluster management, and information lifecycle management (ILM) tools. Note: Although the lab environment is running the Linux operating system, the differences in Spectrum Scale compared with an AIX environment are minor. Therefore, the skills acquired during the course can be applied in both Linux and AIX environments. Welcome and course overview Unit 1 - IBM Spectrum Scale overview Exercise 1 - Cluster node preparation Unit 2 - Installation and cluster configuration Exercise 2 - Installation and cluster configuration Unit 3 - Cluster management Exercise 3 - Cluster management and configuration Unit 4 - Information Lifecycle Management (ILM) Exercise 4 - Storage pools, filesets, and policies Unit 5 - High availability and cluster data backups Exercise 5 - Replication and snapshots Course wrap-up and evaluation

Duration 4 Days 24 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After completing this course, you should be able to: Explain transactional service activation and how it relates to business requirements Explain the benefits and uses of Cisco NSO Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Install NSO and describe how NSO uses NETCONF and the Device Manager component Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Explain the YANG service model structure Describe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAP Design and manage services with YANG models Perform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packs Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) components Describe the use of feature components and function packs Define and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) v. 4.0 course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution, as well as introductions to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

Duration 5 Days 30 CPD hours This course is intended for Test Programme Managers, Test Managers, and anyone else wishing to take the ISTQB© Certified Tester Advanced Level Test Manager examination. Overview Whilst this course is focused on the syllabus, giving participants the maximum chance of passing the examination, it also contains many real world practical examples. On completion of this course, attendees will have an advanced understanding of test design techniques and will be fully prepared to take the ISTQB© Certified Tester Advanced Level Test Manager examination. ISTQB© is the standard for international qualifications in software testing at an advanced level. The course thoroughly prepares attendees for the ISTQB© Certified Tester Advanced Level Test Manager examination. Testing Process The fundamental test process Test levels and test types Test planning, monitoring and control Test analysis Test design Test implementation Test execution Evaluating exit criteria and reporting Test closure activities Test Management Test management in context Risk-based testing and other approaches for test prioritization and effort allocation Test documentation and other work products Project risk management Other test work products Test estimation Defining and using test metrics Business value of testing Distributed, outsourced, and insourced testing Managing the application of industry standards Reviews Management reviews and audits Managing reviews Metrics for reviews Managing formal reviews Defect Management The defect lifecycle and the software development lifecycle Cross-functional defect management Defect report information Assessing process capability with defect report information Improving the Testing Process Introduction Test improvement process Improving the testing process Improving the testing process with TMMI Improving the testing process with TPI Next Improving the testing process with CTP Improving the testing process with STEP Test Tools and Automation Tool selection Return on investment (ROI) Selection process Tool lifecycle Tool metrics People Skills ? Team Composition Individual skills Test team dynamics Fitting testing within an organization Motivation Communication

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1A and 20703-2A, or equivalent knowledge and skills, are necessary to prepare for this exam. Overview After completing this course, students will be able to:Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment.Analyze data by using queries and reports.Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.Deploy and manage the Configuration Manager client.Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.Identify and configure the most appropriate method to distribute and manage content used for deployments.Distribute, deploy, and monitor applications for managed users and systems.Maintain software updates for PCs that Configuration Manager manages.Implement Endpoint Protection for managed PCs.Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.Configure an operating-system deployment strategy by using Configuration Manager.Manage and maintain a Configuration Manager site. This course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site Lab : Exploring the Configuration Manager tools Searching in the Configuration Manager console Using Windows PowerShell with Configuration Manager Using Configuration Manager Service Manager to manage components Monitoring site and component status Reviewing log files by using the Configuration Manager Trace tool Explain how to use Configuration Manager to address the challenges of managing systems and users in today?s enterprise. Describe the Configuration Manager architecture. Describe the management tools that you use to perform administrative functions for Configuration Manager. Describe the tools that you use to monitor and troubleshoot a Configuration Manager site. Analyzing data using queries and reports Introduction to queries Configuring Microsoft SQL Server Reporting Services (SSRS) Lab : Creating and running queriesConfiguring boundaries and resource discovery Creating data queries Creating subselect queries Creating status message queries Lab : Configuring SSRS Configuring a reporting services point Creating a report by using Report Builder Create and configure data and status message queries. Configure and manage SSRS and the reporting services point. Preparing the management infrastructure to support PCs and mobile devices Configuring site boundaries and boundary groups Configuring resource discovery Configuring the Exchange Server Connector for mobile device management Configuring user and device collections Lab : Configuring boundaries and resource discovery Configuring boundaries, boundary groups, and fallback relationships Configuring Active Directory discovery methods Lab : Configuring user and device collections Creating a device collection Creating a user collection Configuring a maintenance window Configure boundaries and boundary groups. Configure resource discovery. Configure the Exchange Server connector mobile device management. Organize resources using device and user collections. Deploying and managing clients Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings in Configuration Manager Lab : Deploying the Microsoft System Center Configuration Manager client software Preparing the site for client installation Deploying the Configuration Manager client software by using client push installation Lab : Configuring and monitoring client status Configuring and monitoring client health status Lab : Managing client settings Configuring client settings Describe the requirements and considerations for installing the Configuration Manager client software. Deploy the Configuration Manager client software. Configure and monitor client status. Manage Configuration Manager client settings. Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence Lab : Configuring and managing inventory collection Configuring and managing hardware inventory Lab : Configuring software metering Configuring software metering Lab : Configuring and managing Asset Intelligence Preparing the site for Asset Intelligence Configuring Asset Intelligence Monitoring license agreements by using Asset Intelligence Viewing Asset Intelligence reports Describe inventory collection. Configure and collect hardware and software inventory. Manage inventory collection. Configure software metering. Configure Asset Intelligence. Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points Lab : Distributing and managing content for deployments Installing a new distribution point Managing content distribution Prepare the infrastructure for content management. Distribute and manage content on distribution points. Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying virtual applications by using System Center Configuration Manager (Optional) Deploying and managing Windows Store apps Lab : Creating and deploying applications Installing and configuring the Application Catalog roles Creating applications with requirements Deploying applications Lab : Managing application supersedence and removal Managing application supersedence Uninstalling the Excel Viewer application Lab : Deploying virtual applications by using Configuration Manager (Optional) Configuring support for App-V Deploying virtual applications Lab : Using Configuration Manager to deploy Windows Store apps Configuring support for sideloading Windows Store apps Configuring a Windows Store app Deploying Windows 10 apps to users Describe the application management features of Configuration Manager. Create applications. Deploy applications. Manage applications. Configure and deploy virtual applications. Configure and deploy Windows Store apps. Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Lab : Configuring the site for software updates Configuring and synchronizing the software update point Lab : Deploying and managing software updates Determining software update compliance Deploying software updates to clients Configuring automatic deployment rules Describe how the software updates feature integrates with Configuration Manager. Prepare the Configuration Manager site for software updates. Manage the evaluation and deployment of software updates. Configure automatic deployment rules. Monitor and troubleshoot software updates. Implementing Endpoint Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Lab : Implementing Microsoft System Center Endpoint Protection Configuring the System Center Endpoint Protection point and client settings Configuring and deploying Endpoint Protection policies Monitoring Endpoint Protection Configure Endpoint Protection to detect and remediate malware and security vulnerabilities. Configure, deploy, and manage Endpoint Protection policies. Managing compliance and secure data access Overview of Compliance Settings Configuring compliance sett

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment. Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation. This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome. This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will: Know their key relationships and the strength of those relationships Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths Understand what is important to you and your key stakeholders Know how motivational value systems can influence behaviour Tailor your communication style to match that of your opposite party Know conflict strategies to resolve conflict in others Learn to be more assertive when challenging Achieve key personal, departmental and organisational objectives 1 Where are you now? How effective are your current working relationships? Can I work effectively without the input from others? Who do you need to be a success? 2 The Strengths Deployment Inventory (SDI) Completion of the SDI questionnaire An understanding of the theory A 'trip around the triangle' Predicting relationship interaction Your scores and what they mean in your relationships 3 Conflict theory What is conflict? The 3 flags of conflict What are your conflict triggers? Your conflict scores plotted The conflict sequence 4 Conflict resolution strategies Early warning signs Most productive behaviours Least productive behaviours Preventable / unwarranted conflict Review of the dynamic triangle Review of the day, personal learning and action planning

A workshop designed specifically for healthcare professionals to meet the standards of the NHS Serious Incident Framework. The day will provide clinical leaders with practical skills to enable them to undertake a root cause analysis and develop an action plan in order to improve quality and safety in their clinical setting.