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Duration 3.75 Days 22.5 CPD hours This course is intended for New systems administrators Overview When you complete this course, you will be able to:Customize your application, including page layouts, fields, tabs, and business processes in Lightning Experience.Learn how security settings created in Salesforce Classic are applied in Lightning.Maintain and import clean data in Lightning.Use Lightning features to create high-value reports and dashboards.Understand how workflow automation complies with Lightning This course is the core training that ensures your success with Salesforce Lightning. It?s a must for new administrators, and we recommend completing this course before starting a Salesforce deployment or when taking over an existing deployment. Getting Around the App Data Model and Navigation Lightning Experience Help & Training Getting Your Organization Ready for Users Setting Up the Company Profile Configuring the User Interface Setting Up Activities and Calendars Configuring Search Settings Setting Up Chatter Groups Mobile Access with Salesforce1 Setting Up & Managing Users Managing User Profiles Managing Users Setting Up Chatter Free Users and Invites Troubleshooting Login Issues Security & Data Access Restricting Logins Determining Object Access Setting Up Record Access Creating a Role Hierarchy Dealing with Record Access Exceptions Managing Field-level Security Object Customizations Administering Standard Fields Creating New Custom Fields Creating Selection Fields: Picklists and Lookups Creating Formula Fields Working with Page Layouts Working with Record Types and Business Processes Maintaining Data Quality Managing Data Import Wizards Data Loader Data.com Mass Transfer Backing Up Data Mass Delete and Recycle Bin Reports & Dashboards Running and Modifying Reports Creating New Reports with the Report Builder Working with Report Filters Summarizing with Formulas and Visual Summaries Printing, Exporting, and Emailing Reports Building Dashboards Automation Email Templates Workflow Rules Process Builder Lead Automation Managing the Support Process Managing and Resolving Cases Customizing a Support Process Automating Support Understanding the Salesforce Console for Service Collaborating in the Service Cloud Analyzing Support Data Additional course details: Nexus Humans Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Internal Audit Skills Diploma Course Overview The "Internal Audit Skills Diploma" offers an in-depth exploration of internal audit processes and procedures, providing essential knowledge for individuals seeking to excel in auditing roles. The course covers auditing as a form of assurance, the technology used in audits, internal control, risk management, and UK-specific audit standards. Upon completion, learners will have a solid understanding of internal audit processes, report generation, and the skills necessary to pursue a career as an auditor. Course Description This comprehensive diploma course equips learners with the key skills required for a successful career in internal auditing. Topics include auditing as a form of assurance, internal audit procedures, the integration of technology in audits, and methods for evaluating internal controls and risk. In addition, the course explores how to conduct audit interviews, report findings, and understand UK internal audit standards. Learners will also gain insights into the various career paths within auditing, making this course valuable for those looking to enter or advance in the industry. Internal Audit Skills Diploma Curriculum Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor (See full curriculum) Who is this course for? Individuals seeking to enter the field of internal auditing. Professionals aiming to enhance their audit knowledge and career development. Beginners with an interest in auditing or risk management. Those pursuing a career in compliance, risk, or financial sectors. Career Path Internal Auditor Risk and Compliance Officer Audit Manager Financial Auditor Internal Controls Specialist Business Consultant

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist

HR Management Course Overview: This HR Management Course is designed to equip learners with essential knowledge and skills required to effectively manage human resources within any organisation. Covering key aspects of HR management, including recruitment, performance management, employee relations, and legal considerations, the course offers a comprehensive understanding of the core responsibilities of HR professionals. Learners will gain the confidence to tackle HR challenges in the workplace, improve organisational culture, and ensure compliance with employment laws. By the end of the course, participants will be well-prepared to contribute to HR strategy and operational efficiency in various sectors. Course Description: This course delves deeper into HR functions, offering insights into crucial topics such as employee engagement, talent acquisition, workforce development, and conflict resolution. Learners will explore modern HR practices, the role of HR in organisational development, and the application of HR policies within different industries. The course provides a solid foundation in understanding HR operations, helping learners develop the skills needed to manage employee lifecycle processes effectively. Emphasis is placed on understanding legal frameworks, diversity and inclusion, and managing change within the workforce, preparing learners for dynamic HR roles in any business environment. HR Management Course Curriculum: Module 01: Introduction to HR Management Module 02: Recruitment and Selection Strategies Module 03: Employee Engagement and Retention Module 04: Performance Management and Development Module 05: Employment Law and Ethical Considerations Module 06: Compensation and Benefits Management Module 07: Workforce Diversity and Inclusion Module 08: Managing Change in the Workforce (See full curriculum) Who is this course for? Individuals seeking to build a career in HR management. Professionals aiming to enhance their HR skills for career progression. Beginners with an interest in human resources and organisational development. HR specialists looking to update their knowledge and practices. Career Path: HR Manager Recruitment Specialist Employee Relations Manager Talent Acquisition Specialist HR Consultant Learning and Development Coordinator

Career Development and Passion Course Overview This course is designed to help individuals navigate their career development while staying true to their passions. It covers key aspects of career growth, self-improvement, and the strategic pursuit of personal interests to build a fulfilling professional life. Learners will explore how to harness their passion to fuel career success, develop essential skills, and adopt a positive mindset for achieving long-term professional goals. Upon completion, learners will be equipped to enhance their career trajectory, align their passion with their work, and achieve greater job satisfaction. Course Description In this course, learners will delve into various stages of career development, focusing on self-improvement, identifying and chasing one's passion, and mastering the mindset required for success. Topics such as aligning passion with career choices, improving skills, and navigating job hunting will be covered in-depth. Learners will gain insights into how passion can be a driving force behind career success and how to monetise skills and interests effectively. By mastering these topics, participants will be well-prepared to achieve personal and professional fulfilment in their chosen career path. Career Development and Passion Curriculum Module 01: Career Module 02: Self-Improvement Module 03: Passion Module 04: Chase the Passion Module 05: Be Good at Your Passion Module 06: Passion and Money Module 07: Master Your Mindset Module 08: Preparation for Success Module 09: Job Hunting Module 10: Acing Your Interview Module 11: Prosper in Career (See full curriculum) Who is this course for? Individuals seeking to align their career with their passion. Professionals aiming to enhance career growth and job satisfaction. Beginners with an interest in career development and personal growth. Anyone looking to improve their job hunting and interview skills. Career Path Career development coach HR specialist Business consultant Entrepreneur in passion-driven industries Motivational speaker or trainer Corporate strategist Freelance professional

Furniture Restoration and Styling Course Overview This course offers a comprehensive introduction to furniture restoration and styling, equipping learners with the essential skills to restore and revamp various furniture types. Participants will gain knowledge of different restoration techniques, including working with woods, upholstery, and antiques, and will learn how to approach DIY restoration projects. This course is designed to provide learners with a solid foundation in the field, empowering them to either pursue restoration as a hobby or build a career in this specialised area. Course Description The course delves into a variety of topics including the basics of furniture restoration, the types of wood used, and the techniques involved in restoring upholstered and antique furniture. Learners will explore how to properly assess furniture for restoration, how to select the right materials, and how to apply industry-standard methods to bring furniture back to life. Additionally, the course highlights important safety precautions and offers insight into the career opportunities available for furniture restorers in the UK. Upon completion, learners will have a thorough understanding of the restoration process and the skills required to begin their own projects or pursue professional roles in the field. Furniture Restoration and Styling Curriculum Module 01: Introduction to Furniture Restoration Module 02: How to Get Started Module 03: Woods in Furniture Restoration Module 04: Upholstery Restoration Module 05: Restoring Antique Furniture Module 06: DIY: Restoration Projects Module 07: Safety Precautions in DIY Projects Module 08: Career Information for Furniture Restorers in the UK (See full curriculum) Who is this course for? Individuals seeking to develop skills in furniture restoration. Professionals aiming to expand their expertise in furniture care and maintenance. Beginners with an interest in sustainable design and craftsmanship. Those looking to explore a career in the furniture restoration industry. Career Path Furniture Restorer Antique Furniture Specialist Upholsterer Restoration Consultant Self-employed Furniture Restoration Business Owner

Process Improvement Course Overview: This course on Process Improvement provides a comprehensive foundation for learners to understand and apply key principles of process management and optimisation. Participants will explore various strategies, tools, and methodologies to streamline processes, enhance efficiency, and reduce waste. Emphasising real-world applicability, the course equips learners with the knowledge to analyse, design, and implement process improvements in a variety of professional settings. By the end, learners will be able to identify inefficiencies, propose targeted improvements, and contribute effectively to organisational performance enhancement. Course Description: In this course, learners will delve into the essentials of process improvement, covering fundamental concepts and frameworks used to optimise operations. Topics include the types of processes, the methodologies for process analysis, and the steps for implementing effective process improvements. Learners will gain a deep understanding of key process improvement techniques, such as Six Sigma and Lean, and develop the skills to assess and refine processes. The course also includes a LIVE demonstration, allowing learners to see the implementation of improvements in action, ensuring they are well-equipped to contribute to the efficiency of their organisations. Process Improvement Curriculum: Module 01: Introduction Module 02: The Fundamentals of Process Improvement Module 03: Types of Process in Process Improvement Module 04: The Process of Delivering Process Improvement Module 05: LIVE Demonstration of a Process Improvement Module 06: Close Out (See full curriculum) Who is this course for? Individuals seeking to enhance operational efficiency. Professionals aiming to advance their career in process management. Beginners with an interest in process improvement or management. Anyone looking to understand key strategies for process optimisation. Career Path: Process Improvement Specialist Business Process Analyst Operations Manager Lean Six Sigma Consultant Continuous Improvement Coordinator

Networking Skills for Personal Success Course Overview Networking Skills for Personal Success is designed to equip learners with essential networking techniques to enhance their professional lives. By focusing on effective communication and relationship-building, this course helps learners build meaningful, professional connections, foster valuable partnerships, and navigate networking opportunities with confidence. Participants will gain a strong foundation in networking, which they can leverage for personal growth, career advancement, and professional development. The course is designed for individuals looking to develop and refine their networking strategies in a competitive environment. Course Description This course delves into a variety of networking strategies, from initiating conversations to maintaining long-lasting relationships. Learners will explore the art of small talk, how to leverage social media platforms for networking, and the importance of non-verbal communication in establishing rapport. Topics include identifying networking opportunities, preparing for networking events, and creating an effective personal brand. By the end of the course, participants will have a well-rounded understanding of networking tactics and will be prepared to apply these skills in both face-to-face and virtual environments. The course encourages learners to apply networking principles to foster personal and professional growth. Networking Skills for Personal Success Curriculum Module 01: Introduction to Networking Module 02: Effective Communication for Networking Module 03: Leveraging Social Media for Professional Connections Module 04: Building and Maintaining Relationships Module 05: Networking Etiquette and Strategies Module 06: Networking for Career Development Module 07: Personal Branding for Networking Module 08: Evaluating Networking Success (See full curriculum) Who is this course for? Individuals seeking to enhance their networking skills Professionals aiming to expand their professional network Beginners with an interest in building career relationships Anyone wishing to improve communication and interpersonal skills for career success Career Path Business Development Manager Relationship Manager Event Coordinator HR Specialist Sales and Marketing Professional Networking Consultant

Content Management Course Overview This Content Management course provides a comprehensive introduction to managing digital content effectively across various platforms. Learners will explore the fundamentals of content management systems (CMS), understand content strategies, and develop skills in content marketing and planning. The course emphasises strategic approaches to creating, organising, and distributing content that engages target audiences and supports business goals. By the end of the course, learners will be able to design and implement content strategies, leverage marketing tools, and enhance online presence, making it highly valuable for those working in digital marketing, communications, or web management roles. Course Description This course covers essential topics such as the fundamentals of content management systems, the principles of content strategy, and the techniques involved in content marketing. Learners will gain insight into the selection and use of CMS platforms, explore effective content creation and distribution methods, and develop strategic marketing approaches tailored to diverse audiences. The learning experience includes analysing industry tools and tactics for maximising content reach and impact. Throughout, the course maintains a professional and informative tone, equipping learners with the knowledge and skills required to manage digital content proficiently and support organisational objectives in an ever-evolving digital environment. Content Management Curriculum: Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy (See full curriculum) Who is this course for? Individuals seeking to develop expertise in digital content management. Professionals aiming to enhance their career in marketing or communications. Beginners with an interest in digital marketing and online content. Anyone responsible for managing or creating content within organisations. Career Path Content Manager Digital Marketing Executive Social Media Coordinator Website Administrator Communications Specialist Content Strategist