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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi

Duration 2 Days 12 CPD hours This course is intended for System architects, system administrators, IT managers, VMware partners, and individuals responsible for implementing and managing vSphere architectures who want to deploy vSphere 8.0 into their existing vSphere environment. Overview By the end of the course, you should be able to meet the following objectives: Recognize the importance of key features and enhancements in vSphere 8.0 Describe vCenter Server, VMware ESXi, storage, virtual machine, and security enhancements in vSphere 8.0 Describe the purpose of vSphere Distributed Services Engine Update an ESXi host equipped with a Data Processing Unit (DPU) using vSphere Lifecycle Manager Identify devices supported for system storage on ESXi 8.0 Recognize enhancements to VM hardware compatibility settings VMware vSphere Memory Monitoring and Remediation and the improvements to vSphere DRS Recognize the new Virtual Non-Uniform Memory Access (vNUMA) topology settings of a VM in vSphere Client Use vSphere Lifecycle Manager and Auto Deploy to manage the configuration specifications for the hosts in a cluster Recognize the vSphere Lifecycle Manager and Auto Deploy enhancements in vSphere 8.0 Recognize the cloud benefits that VMware vSphere+ brings to on-premises workloads Recognize technology that is discontinued or deprecated in vSphere 8.0 In this two-day course, you explore the new features and enhancements following VMware vCenter Server 8.0 and VMware ESXi 8.0. Real-world use-case scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere 8.0. Course Introduction Introductions and course logistics Course objectives Artificial Intelligence and Machine Learning Describe how device groups support AI and ML in vSphere 8 Describe how device virtualization extensions support AI and ML in vSphere 8 vSphere Distributed Services Engine Describe the benefits of Distributed Services Engine Explain how Distributed Services Engine works Recognize use cases for Distributed Services Engine Install ESXi on a host equipped with a DPU View DPU information in vSphere Client Add an ESXi host equipped with a DPU to a cluster Update an ESXi host equipped with a DPU using vSphere Lifecycle Manager Create a vSphere Distributed Switch for network offloads Add a host with a DPU to the vSphere Distributed Switch Configure a VM to use Uniform Passthrough Mode vSphere and vCenter Management Review the improvements to the communication between vCenter and ESXi hosts Review the enhancements to the vCenter recovery process ESXi Enhancements Describe the function of the central configuration store in ESXi Explain how ConfigStore affects your interaction with ESXi configuration files Recognize the supported system storage partition configuration on ESXi 8.0 Identify devices supported for system storage on ESXi 8.0 Configure an RDMA host local device on ESXi vSphere Storage Describe the vSAN Express Storage Architecture Recognize the benefits of using vSAN Express Storage Architecture Describe the benefits of using NVMe Recognize the support for NVMe devices in vSphere Guest OS and Workloads Review the enhancements of the latest virtual hardware versions Describe the features introduced with virtual hardware version 20 Create a snapshot of a VM with an NVDIMM device Resource Management View energy and carbon emission metrics in vRealize Operations Manager Describe the VMware vSphere Memory Monitoring and Remediation (vMMR) functionality Describe how vMMR enhances the performance of vSphere DRS Security and Compliance Describe how to handle vTPM secrets when cloning a VM Manage OVF templates for VMs that are configured with vTPM Deploy an OVF template with vTPM Describe the enhancements to trusted binary enforcement in ESXi Describe ESXi 8 enhanced security features vSphere Lifecycle Manager Describe the enhancements to life cycle management of standalone ESXi hosts Manage the configuration profiles of ESXi hosts in a cluster with vSphere Lifecycle Manager Use Auto Deploy to boot a host with the desired image and configuration specifications Upgrade multiple ESXi hosts in a cluster in parallel Stage an ESXi host image prior to remediation Auto Deploy Manage custom host certificates using Auto Deploy vSphere with Tanzu Describe the features of the Tanzu Kubernetes Grid 2.0 offering Announcing vSphere+ Describe the functionality and benefits of vSphere+

Duration 3 Days 18 CPD hours This course is intended for Network designers Network managers System engineers Overview After taking this course, you should be able to: Review the Cisco Catalyst 9000 Series Switches identify the switches' features and examine the functionalities purpose-built for Cisco DNA and the SD-Access solution. Describe the Cisco Catalyst 9200 Series Switch architecture, model types, port types, uplink modules, components including power supplies, and other switch features and capabilities. Describe the Cisco Catalyst 9300 Series Switch architecture, model types, port types, uplink modules, and components, including power supplies and stacking cables. Describe the Cisco Catalyst 9400 Series Switches, different modular chassis, supervisor and line card options, architectural components, uplink, and power redundancy, and Multigigabit ports Describe the Cisco Catalyst 9500 Series Switches, model types, switch components, RFID support, architecture, and switch profiles. Describe the Cisco Catalyst 9600 Series Switch architecture, supervisor and line card options, and high availability features. Position the different Cisco Catalyst 9000 Series Switch model types in the network, and map older Cisco Catalyst switches to the 9000 family for migration. Examine management capabilities of the Cisco Catalyst 9000 Series Switches. Describe the Cisco Catalyst 9000 Series Switches deployed in a Cisco StackWise Virtual environment and an SD-Access fabric. Describe the new Cisco IOS XE software management, patchability, and Graceful Insertion and Removal (GIR) features on the Cisco Catalyst 9000 Series Switches. Describe the ThousandEyes Enterprise Agent using the Docker environment on the Cisco Catalyst 9000 Series switches. Describe the scalability and performance features supported by the Cisco Catalyst 9000 Series Switches. Describe the Cisco Catalyst 9000 Series Switch support for security, Quality of Service (QoS), and Internet of Things (IoT) convergence features. Describe the Cisco Catalyst 9000 Series support for cloud hosting and connectivity, along with automation features. Explore the SD-Access solution fundamentals, deployment models for the Cisco Catalyst 9000 Series Switch, and the use of Cisco DNA Center to manage infrastructure devices. The Implementing Cisco Catalyst 9000 Switches (ENC9K) v3.0 course introduces you to the architecture, capabilities, and implementation of the Cisco© Catalyst© 9000 switching platform. This hands-on course covers many features of this Cisco IOS© XE platform and describes how to manage devices from a single dashboard called Cisco DNA Center?. You will learn how to use the Cisco Catalyst 9000 family of switches to enable Software Defined Access (SD-Access) and provide end-to-end security and automation with centralized management using Cisco DNA Center. Course Outline Introducing the Cisco Catalyst 9000 Series Switches Introducing Cisco Catalyst 9200 Series Switches Introducing Cisco Catalyst 9300 Series Switches Introducing Cisco Catalyst 9400 Series Switches Introducing Cisco Catalyst 9500 Series Switches Introducing Cisco Catalyst 9600 Series Switches Positioning Cisco Catalyst 9000 Series Switches Examining the Cisco Catalyst 9000 Series Switches Management Capabilities Describing New Features on Cisco Catalyst 9000 Series Switches Describing Scale and Performance Features on Cisco Catalyst 9000 Series Switches Describing Security, QoS, and IoT Convergence Features on Cisco Catalyst 9000 Series Switches Describing Cloud and Automation Features on Cisco Catalyst 9000 Series Switches Describing Cisco SD-Access Solution and Cisco Catalyst 9000 Series Switches Additional course details: Nexus Humans Cisco Implementing Cisco Catalyst 9000 Series Switches v3.0 (ENC9K) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Catalyst 9000 Series Switches v3.0 (ENC9K) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for application developers. Overview Describe the benefits of implementing a decision management solution with Operational Decision Manager.Identify the key user roles that are involved in designing and developing a decision management solution, and the tasks that are associated with each role.Describe the development process of building a business rule application and the collaboration between business and development teams.Set up and customize the Business Object Model (BOM) and vocabulary for rule authoring. Implement the Execution Object Model (XOM) that enables rule execution.Orchestrate rule execution through ruleflows. Author rule artifacts to implement business policies.Debug business rule applications to ensure that the implemented business logic is error-free.Set up and customize testing and simulation for business users.Package and deploy decision services to test and production environments.Integrate decision services for managed execution within an enterprise environment.Monitor and audit execution of decision services.Work with Operational Decision Manager features that support decision governance. This course introduces developers to IBM Operational Decision Manager V8.9.2. It teaches participants the concepts and skills required to design, develop, and integrate a business rule solution with Operational Decision Manager. This course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, participants learn about the core features of Decision Server, which is the primary working environment for developers. Participants design decision services and work with the object models that are required to author and execute rule artifacts. Participants gain experience with deployment and execution, and work extensively with Rule Execution Server. In addition, students become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. Participants also learn how to use Operational Decision Manager features to support decision governance. Introducing IBM Operational Decision Manager Exercise: Operational Decision Manager in action Developing decision services Exercise: Setting up decision services Programming with business rules and developing object models Exercise: Working with the BOM Exercise: Refactoring Orchestrating ruleset execution Exercise: Working with ruleflows Authoring rules Exercise: Exploring action rules Exercise: Authoring action rules Exercise: Authoring decision tables Customizing rule vocabulary with categories and domains Exercise: Working with static domains Exercise: Working with dynamic domains Working with queries Exercise: Working with queries Debugging rules Exercise: Executing rules locally Exercise: Debugging a ruleset Enabling tests and simulations Exercise: Enabling rule validation Managing deployment Exercise: Managing deployment Exercise: Using Build Command to build RuleApps Executing rules with Rule Execution Server Exercise: Exploring the Rule Execution Server console Auditing and monitoring ruleset execution Exercise: Auditing ruleset execution through Decision Warehouse Working with the REST API Exercise: Executing rules as a hosted transparent decision service (HTDS) Additional course details: Nexus Humans WB402 IBM Developing Rule Solutions in IBM Operational Decision Manager V8.9.2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WB402 IBM Developing Rule Solutions in IBM Operational Decision Manager V8.9.2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This Working with ChildrenTraining course does not provide a direct job qualification. However, you must deal with children as a parent, teacher, family member, or other professional. That is why it is critical to understand the Working with Children.

This course is for learners gain an awareness of the causes and effects and identify signs and symptoms of Epilepsy, lifestyle issues associated with Epilepsy and plan effective levels of care for people.

Duration 3 Days 18 CPD hours This course is intended for In order to be successful in this class, incoming attendees are required to have current, hands-on experience in developing basic web applications, and be versed in HTML5, CSS3 and JavaScript. This is an introductory level Angular development course but an intermediate level web development class, designed for experienced web developers that need to further extend their skills in web development Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: What Angular is and why should you use it How Angular reduces the amount of code that you must write to add rich functionality to both existing and new web pages What TypeScript is, why it is useful, and how to use it with Angular How to facilitate development and deployment using Angular CLI How to work with the various aspects of the Angular architecture to implement clean, responsive web interfaces How Routers can support navigation within a Single Page Application What the best practices are for using Angular so that it works unobtrusively and performs well How to use Angular with HTTP to support JSON, REST, and other services Best practices for Angular so that it works unobtrusively and performs well Angular is one of the most popular JavaScript frameworks for creating web and native mobile applications. This introductory course thoroughly explores the latest Angular features and advances, demonstrating how to solve the traditional challenges of JavaScript web application development. You will build custom components, using application routes, form validation, and unit-testing and delve into component-driven development with Angular components. Angular Overview Overview of Angular Architecture Getting Started with Angular Getting Started with TypeScript Bootstrapping with Angular CLI Angular Project Structure Unit Testing with Angular Testing and Angular Working with Angular Components and Events Third Party Libraries Dynamic Views Pipes Angular Forms Forms and the Forms API Single Page Applications and Routes Single Page Applications Services and Dependency Injection Modules Using RESTful Services Overview of REST Angular and REST Angular Best Practices Angular Style Guide What is New in Angular 9 Additional Topics (Time Permitting) Lesson: ES6+ Sass and SCSS for Angular and Material

Duration 5 Days 30 CPD hours This course is intended for Network engineers and technicians that are working in the enterprise sector. Overview - Describe the factors that led to the development of IPv6 and possible uses of this new IP structure - Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software - Implement IPv6 services and applications - Understand the updates to IPv4 routing protocols needed to support IPv6 topologies - Understand multicast concepts and IPv6 multicast specifics - Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation - Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks - Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issuesâ€'multihoming - Describe the deployment strategies that service providers might consider when deploying IPv6 - Describe case studies for enterprise, service provider, and branch networks This course is a five-day course aimed at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. Introduction to IPv6 Explaining the Rationale for IPv6 Evaluating IPv6 Features and Benefits Understanding Market Drivers IPv6 Operations Understanding the IPv6 Addressing Architecture Describing the IPv6 Header Format Enabling IPv6 on Hosts Enabling IPv6 on Cisco Routers Using ICMPv6 and Neighbor Discovery IPv6 Services IPv6 Mobility Describing DNS in an IPv6 Environment Understanding DHCPv6 Operations Understanding QoS Support in an IPv6 Environment Using Cisco IOS Software Features IPv6-Enabled Routing Protocols Routing with RIPng Examining OSPFv3 Examining Integrated IS-IS Examining EIGRP for IPv6 Understanding MP-BGP Configuring IPv6 Policy-Based Routing Configuring FHRP for IPv6 Configuring Route Redistribution IPv6 Multicast Services Implementing Multicast in an IPv6 Network Using IPv6 MLD IPv6 Transition Mechanisms Implementing Dual-Stack Describing IPv6 Tunneling Mechanisms IPv6 Security Configuring IPv6 ACLs Using IPsec, IKE, and VPNs Discussing Security Issues in an IPv6 Transition Environment Understanding IPv6 Security Practices Configuring Cisco IOS Firewall for IPv6 Deploying IPv6 Examining IPv6 Address Allocation Understanding the IPv6 Multihoming Issue Identifying IPv6 Enterprise Deployment Strategies IPv6 and Service Providers Identifying IPv6 Service Provider Deployment Understanding Support for IPv6 in MPLS Understanding 6VPE Understanding IPv6 Broadband Access Services IPv6 Case Studies Planning and Implementing IPv6 in Enterprise Networks Planning and Implementing IPv6 in Service Provider Networks Planning and Implementing IPv6 in Branch Networks Lab Exercises Lab 2-1: Enabling IPv6 on Hosts Lab 2-2: Using Neighbor Discovery Lab 3-1: Using Prefix Delegation Lab 4-1: Routing with OSPFv3 Lab 4-2: Routing with IS-IS Lab 4-3: Routing with EIGRP Lab 4-4: Routing with BGP and MP-BGP Lab 5-1: Multicasting Lab 6-1: Implementing Tunnels for IPv6 Lab 7-1: Configuring Advanced ACLs Lab 7-2: Implementing IPsec and IKE Lab 7-3: Configuring Cisco IOS Firewall Lab 9-1: Configuring 6PE and 6VPE Configuration Files Summary Lab Activity Solutions Teardown and Restoration Additional course details: Nexus Humans Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network engineers, network support personnel, reseller support personnel and anyone else needing a working knowledge of Network and Security Manager. Overview After successfully completing this course, you should be able to: Explain Network and Security Manager concepts and terminology. Set up and administer Network and Security Manager servers. Configure domains and administrators. Add devices using modeling and importing. Work with objects and templates. Configure policies. Perform routine device management tasks Work with logs and reports Configure VPNs with the VPN Manager tool This course discusses the basic operations of Network and Security Manager. Key topics include server and domain administration, device configuration, template creation and management, policy creation and management, logging, and report generation. Through demonstrations and hands-on labs, students gain experience in configuring, testing, and troubleshooting features of Network and Security Manager. Labs will be done on a ScreenOS platform Chapter 1: Course IntroductionChapter 2: Network and Security Manager Concepts Chapter 3: Server Administration Chapter 4: Domains and Administrators Chapter 5: Adding Devices Chapter 6: Abstraction Objects and TemplatesChapter 7: Abstraction Policies Chapter 8: Managing Devices Chapter 9: Logging, Reporting and Monitoring Chapter 10: Central ManagerChapter 11: Virtual Private Networks Additional course details: Nexus Humans Network and Security Manager Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Network and Security Manager Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.