3973 Courses delivered Live Online

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

Learn the ‘Essentials’ of gift wrapping in just 90 minutes (with your friends!) What’s included (and how it will help): Step by step tuition covering all the Essential Techniques of gift wrapping so you never need to grab a gift/bottle bag again Practical guidance on tying different styles of Ribbon Bow so you can confidently use them on any gift (and when it’s best to use each one) Learn Pro tips so you feel less overwhelmed & can gift wrap quickly at busy times With many years experience teaching classes, both one to one and in groups, you will complete the class feeling confident that your gift wrapping will never be an embarrassment to you again. 90 Minute Group Class No Replay £97 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why this is important) Wrap a box using the paper & only 3 pieces of tape so you can do this quickly & easily Learn to tie 2 differnt styles of bow (and when to use them) How to pleat gift wrapping paper so you can add extra detail to a gift How to wrap a bottle so you never need to grab a bottle bag again 90 Minute Group Class Includes replay ££117 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why this is important) Wrap a box using the paper & only 3 pieces of tape so you can do this quickly & easily Learn to tie 2 differnt styles of bow (and when to use them) How to pleat gift wrapping paper so you can add extra detail to a gift How to wrap a bottle so you never need to grab a bottle bag again Plus a replay of the class FREQUENTLY ASKED QUESTIONS 1. What's included in a 90 minute virtual class? Step by step tuition covering all the Essential Techniques of gift wrapping so you never need to grab a gift/bottle bag again Practical guidance on tying different styles of Ribbon Bow so you can confidently use them on any gift (and when it’s best to use each one) Learn Pro tips so you feel less overwhelmed & can gift wrap quickly at busy times 2. How much is a 90 minute virtual gift wrapping class?There are 2 options to choose from starting from £97 per person3. How long does a virtual gift wrapping class last?A group virtual gift wrapping class lasts 90 minutes but I recommend allowing 2 hours in case there are any tech issue (unlikely but better to be prepared).4. Are materials provided?No, materials are not provided. I will send you a list of what you need at least 2 weeks ahead of the class (or once your booking is confirmed if less than 2 weeks until the class)5. What is the difference between an in person & a virtual workshop?At a 90 minute virtual class you will get tuition on essential gift wrapping techniques, practical guidance on tying different styles of bow & learn pro tips. An in-person class ususally last a full day, includes lunch/refreshments and all materials which are not included with any virtual classes. 6. What if I can't attend the class - do I get a refund?If you can bo longer attend the date of the class you have chosen, you may move your booking to another date, once, at no extra charge. I do limit the number of people at a group virtual class so if your chosen date to move to is full, you may need to wait until another class becomes available. If no class is available then you will be eligible for a refund. 7. Who is a virtual class suitable for?The classes are suitable for any skill level from beginner to anyone that has already tried the basics and wants to learn more. A group class is ideal if want to attend with a group of friends but you struggle to attend an in person class that fits in with your schedule/commitments. 8. Who is a virtual class not suitable for? There are no exclusions to suitability 9. What results can I expect if I attend a virtual class?That all depends on you and if you’re prepared to go away and practice/use the skills you have learned in the class. 10. Is there a replay? You do have the option to buy a class that includes a recording. If you decide after the class that you’d like to purchase a recording, email me louise@louiselewis.co.uk

Our comprehensive online course offers a deep dive into Manual Handling and Safe Loading of Vehicles. Whether you're a seasoned driver or just starting out, this training will equip you with essential knowledge and skills to navigate various road conditions safely and efficiently. Manual Handling Training: Gain a strong foundation in safe lifting techniques to prevent injuries when loading, unloading, and manoeuvring goods. Safe Loading of Vehicles: Acquire essential knowledge and practical skills for securing loads effectively, preventing accidents, and complying with road safety regulations. Invest in your professional development and become a safer, more compliant driver. Please review our Terms and Conditions for more information.

This 2 x 2.5 hour workshop is for healthcare managers & leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

For insights into how the four colour energies will transform your team dynamics and performance, join this virtual workshop and find out how to embed the four colour energies within your team. Find out your own communication preferences and how to work effectively with colleagues with a different preference.

This English Exam Preparation course is specifically designed for adult learners who are preparing to take an English language proficiency exam, such as IELTS, TOEFL, or Cambridge exams. Participants will focus on developing the necessary skills and strategies to achieve a successful outcome in their chosen exam. Through targeted practice, exam-specific tasks, and personalised feedback, learners will gain confidence and proficiency in all sections of the exam. Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Understand the format and requirements of the chosen English language proficiency exam. 2. Develop effective strategies for each section of the exam. 3. Enhance reading, writing, listening, and speaking skills within the context of the exam. 4. Expand vocabulary and improve language accuracy for exam-specific tasks. 5. Practice time management techniques to complete tasks within the allocated time. Course Outline: Week 1: Introduction to the Exam - Introduction to the chosen English language proficiency exam - Overview of the exam format, sections, and scoring criteria - Assessment of participants' current language proficiency and individual learning goals Week 2: Reading Skills and Strategies - Understanding different question types in the reading section - Developing reading skills for comprehension, skimming, and scanning - Practice exercises and strategies to improve speed and accuracy Week 3: Writing Skills and Strategies - Analyzing the writing tasks and requirements of the exam - Developing skills for organising ideas, structuring paragraphs, and coherence - Practice exercises for different writing tasks (essays, reports, letters, etc.) Week 4: Listening Skills and Strategies - Identifying question types and understanding the listening section format - Developing listening skills for main ideas, details, and inference - Practice exercises and strategies for improving listening accuracy and note-taking Week 5: Speaking Skills and Strategies - Understanding the speaking section requirements and assessment criteria - Developing skills for fluency, coherence, and pronunciation - Practice exercises for different speaking tasks (interviews, presentations, etc.) Week 6: Vocabulary Expansion for Exam Tasks - Expanding vocabulary in specific topics and themes relevant to the exam - Practice exercises to reinforce and use new vocabulary effectively - Techniques for deducing meaning from context and using appropriate vocabulary Week 7: Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures - Identification and correction of common grammar errors in exam tasks - Exercises and activities to improve language accuracy in writing and speaking Week 8: Time Management and Exam Strategies - Strategies for time management and prioritizing tasks during the exam - Practice exercises to improve speed and efficiency in completing tasks - Tips and techniques for maximizing scores in each section Week 9: Mock Exam: Reading and Writing - Simulating a complete reading and writing section of the exam - Timed practice sessions to replicate exam conditions - Detailed feedback and analysis of strengths and areas for improvement Week 10: Mock Exam: Listening and Speaking - Simulating a complete listening and speaking section of the exam - Timed practice sessions to replicate exam conditions - Detailed feedback and analysis of strengths and areas for improvement Week 11: Exam Strategies Review and Practice - Reviewing and reinforcing exam strategies for each section - Targeted practice exercises to address specific challenges and areas of improvement - Individualised feedback and guidance based on participants' performance Week 12: Final Evaluation and Exam Tips - Comprehensive review of all exam sections and strategies - Final evaluation to assess participants' progress and readiness for the exam - Tips for managing test anxiety and mental preparation for the exam Note: This syllabus is a guideline and can be customised based on the specific exam requirements and the needs, interests, and proficiency levels of the participants. The course may also include additional topics or activities to cater to learners' specific goals or areas of focus.

These groups are for children who can already have basic writing skills, but need support to pull it all together and develop their writing style. This is also a great age for reluctant writers to gain confidence and discover their enjoyment for writing. For this class your child should be able to write at least a paragraph independently. 5 children maximum fully interactive weekly 55 minute lessons qualified, expert teacher optional homework set weekly additional resources set via online classroom lesson recordings for absent students written progress reports three times per year Classes are £90 per month. Variety of times and dates available. Enquire to find out more!

These groups are for children who can already write a whole story with a beginning, middle and end. Children will enhance their writing skills, learn how to edit and improve their writing, expand their vocabulary and experiment with figurative language techniques. We will compose fiction of various genres, as well as deepening our knowledge of non-fiction text types and poetry – all in a fun and creative way! 5 children maximum fully interactive weekly 55 minute lessons qualified, expert teacher optional homework set weekly additional resources set via online classroom lesson recordings for absent students written progress reports three times per year Classes are £90 per month. Variety of times and dates available. Enquire to find out more!

This comprehensive course covers all Scrum principles and frameworks necessary to help participants understand how to guide a team and manage projects in a fast-paced agile environment. The course is meant for professionals who want to attain the certification of Scrum Master with deep insight into how AI can be utilized in increasing the effectiveness of agile practices. In addition to mastery of the core Scrum methodology, participants will be taken through state-of-the-art advancements in AI and machine learning in order to understand how these technologies can automate routine tasks, enhance decision-making, and continuous improvement. Real-world case studies and hands-on exercises will illustrate how to practically apply AI within Scrum to realize high efficiency and innovation for teams. Whether for enhancing one's career as a Scrum Master or the integration of AI into Agile practices, this course provides that ideal combination of conceptual theory and practical skills, assuring success in today's technology-driven world. Key Highlights: Certified Scrum Master training with AI applications Case studies in the real world about integrating AI in Scrum Hands-on projects to implement AI-driven tools and methodologies Workflow optimization techniques that ensure better collaboration of agile teams, with speeding up project delivery by the power of AI. Ideal for Scrum Masters, Agile Coaches, Product Owners, and tech pros looking to stay ahead.