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Duration 5 Days 30 CPD hours This course is intended for This course is designed for: IT Professionals in the BC/DR or system administration domain, business continuity and disaster recovery consultants, individuals wanting to establish themselves in the field of IT business, continuity and disaster recovery, IT risk managers and consultants, and CISOs and IT directors. Before taking this course, some experience in the IT BC/DR domain is recommended. More info can be found here: https://www.eccouncil.org/wp-content/uploads/2017/05/edrpv3-brochure.pdf Overview EC-Council Disaster Recovery Professional (EDRP) is a comprehensive professional course that teaches students how to develop enterprise-wide business continuity and disaster recovery plans. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. EDRP teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization's critical data in the aftermath of a disaster. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. It also teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization?s critical data in the aftermath of a disaster. The program is designed to provide much needed step-by-step guidance to attendees and then tests their knowledge through case studies. EDRPv3 addresses gaps in other BC/DR programs by providing helpful templates that are applied to BC/DR efforts in an enterprise. Course Outline Introduction to Disaster Recovery and Business Continuity Business Continuity Management (BCM) Risk Assessment Business Impact Analysis (BIA) Business Continuity Planning (BCP) Disaster Recovery Planning Process Data Backup Strategies Data Recovery Strategies Virtualization-Based Disaster Recovery System Recovery Centralized and Decentralized System Recovery BCP Testing, Maintenance, and Training Additional course details: Nexus Humans EC-Council Disaster Recovery Professional (EDRP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Disaster Recovery Professional (EDRP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The audience for this course is an AWS Sysops Administrator Associate or equivalent. This person has one to two years of experience in AWS deployment, management, and operations. Students taking this course are interested in learning how Azure is different from AWS, and how Azure is administered. Students may also be interested in taking the AZ-103 Microsoft Azure Administrator certification exam, or the AZ-900 Azure Fundamentals exam. This two-day course is designed for AWS Sysops administrators interested in learning how Azure is administered. In this workshop which combines lecture with hands-on practical exercises and discussion/review, you will be introduced to Azure Administration, Azure Networking, Azure Compute, Azure Storage, and Azure Governance. During the workshop, you will apply this knowledge - building end-to-end architecture that demonstrates the main features discussed. Azure Administration In this module, you?ll learn about the tools and principle concepts needed to administer Azure. Topics include: Resource Manager, Resource Groups, Azure Portal, Azure CLI, Azure Templates, Cloud Shell, Azure Marketplace, and Azure PowerShell. Azure Networking In this module, you?ll learn about Azure networking features. Topics include: Azure Regions, Virtual Networks and Subnets, IP Addressing, Network Security Groups, Virtual Network Peering, VNet-to-VNet Connections, ExpressRoute, Load Balancers, and Network Watcher. Azure Compute In this module, you?ll learn about configuring and monitoring Azure virtual machines. Topics include: Azure Virtual Machines, Creating Virtual Machines, Virtual Machine Sizes, Virtual Machine Disks, Availability Zones, Availability Sets, Windows VM Connections, Linux VM Connections, Azure Monitor, and Azure Alerts. Azure Storage In this module, you?ll learn about Azure storage features and implementation. Topics include: Storage Accounts, Blob Storage, Blob Performance Tiers, File Shares, File Sync, Data Box, Content Delivery Network, Shared Access Signatures, and Service Endpoints. Azure Identity In this module, you?ll learn about Azure identity solutions. Topics include: Azure Domains, Role-based Access Control, Azure Active Directory, Multi-Factor Authentication, Azure AD Identity Protection, and Azure Policy. Additional course details: Nexus Humans AZ-010T00 Azure Administration for AWS SysOps training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-010T00 Azure Administration for AWS SysOps course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of Microsoft Office, and who are now extending Microsoft 365 to a collaborative cloud-based environment. Overview In this course, you will work productively in the Microsoft 365 cloud-based environment. You will: Navigate Microsoft 365 and integrate the online apps. Use Microsoft Outlook on the Web. Use Microsoft Teams on the web. Store documents in SharePoint, OneDrive, and Teams. Work with files online. This course is an introduction to Microsoft 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft Teams messaging and meeting functionality and Outlook email. When you create a team, the Microsoft SharePoint team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive for Business. Teams can provide a central hub for working with shared documents in the familiar apps?Word, PowerPoint, and Excel?as an alternative to installing the Microsoft 365 Desktop applications. Getting Started with Microsoft 365 for the Web Topic A:ÿSign In to Microsoft 365 Online Topic B:ÿNavigate the Microsoft 365 Web Environment Topic C:ÿIntegrate the Microsoft 365 Web Apps Using Outlook on the Web Topic A:ÿSend and Receive Email on the Web Topic B:ÿAccess the Outlook Calendar Online Using Teams on the Web Topic A:ÿAccess Teams Features Topic B:ÿCreate and Configure Teams and Channels Topic C:ÿChat and Post in Teams Topic D:ÿCall and Meet in Teams Storing Documents on the Web Topic A:ÿOrganize Documents in SharePoint Topic B:ÿOrganize Documents in OneDrive Topic C:ÿWork with Documents in Teams Topic D:ÿSelect a File Storage Location Working with Files Online Topic A:ÿEdit Documents in Microsoft 365 Online Topic B:ÿCollaborate on Files Online Topic C:ÿFind Shared Resources Online Additional course details: Nexus Humans Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is ideal for beginners and intermediate frontend developers who want to become full-stack developers. You will need some prior working knowledge of JavaScript and MongoDB as we skim over its basics and get straight to work. Overview At the end of this day, students should be able to: Understand the MEAN architecture Create RESTful APIs to complete CRUD tasks Build a blogging application with basic features Describe best practices to secure node applications Implement authentication and authorization Create simple animations using Angular Perform unit testing on Angular applications MongoDB, Express, Angular and Node.js Fundamentals begins by demystifying the MEAN architecture. You will review the features of the JavaScript technologies, frameworks, or libraries that make up a MEAN stack. You will also understand how to develop a RESTful API using Node.js, Express.js, and MongoDB Atlas. This course will enable you to discover how to build a blogging application using the MEAN stack. Next, you will learn about authentication using MEAN, and explore the features of Angular, such as pipes, reactive forms, modules and optimizing apps, animations and unit testing, and much more. By the end of the course, you will have all of the knowledge you need to become a pro at developing efficient web applications using JavaScript technologies. Introduction to the MEAN stack MEAN Architecture Demystification Getting Started with Node Activity 1: Creating an HTTP Server for a Blogging Application Understanding Callbacks, Event loop and EventEmitters in Node Understanding Buffers, Streams and Filesystem in Node Activity 2: Streaming Data to a File Developing RESTful APIs to perform CRUD operations Getting Started with RESTful APIs Getting started with MongoDB Atlas Activity 3: Connecting the Node Application with MongoDB Atlas Getting Started with Express Activity 4: Creating Express API Route and Controller Activity 5: Testing Fully Functional RESTful API Beginning Frontend Development with Angular CLI Getting Started with Angular CLI Using Components, Directives, Services, and Making HTTP Requests in Angular Activity 6: Designing the Frontend and Components for the Blogging Application Activity 7: Writing Services and Making HTTP Request Calls to an API Understanding Angular Forms and Routing Activity 8: Creating a Form Application Using the Reactive/Model-Driven Method Activity 9: Creating and Validating Different Forms Using the Template and Reactive Driven Method Activity 10: Implementing a Router for the Blogging Application Understanding MEAN Stack Security Node Security and Best Practices Node Application Authentication with JSON Web Token (JWT) Activity 11: Securing the RESTful API Node Application Authentication with Passport Activity 12: Creating a Login Page to Allow Authentication with Twitter Using Passport Strategies Angular Declarables, Bootstrapping, and Modularity Using Inbuilt Pipes, Custom Pipes, Custom Directives, and Observables Activity 13: Communicating Between Two Components Using Observable Angular Bootstrapping and Modularity Activity 14: Creating a Lazy Loaded Application Testing and Optimizing Angular Applications Angular Animations and Latest Angular Features Activity 15: Animating the Route Transition Between the Blog Post Page and View Post Page of the Blogging Application Optimizing Angular Applications Testing Angular Applications Activity 16: Performing Unit Testing on the App Root Component and Blog-Post Component Overview on the new features in Angular

Duration 1 Days 6 CPD hours This course is intended for This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce. Overview Enable Digital Experiences in your organization. Describe the capabilities of sites and how they work. Create a new Experience Cloud Site for partner sales. Create an Experience Cloud Site for self-service support. Measure a site's success using dashboards. Keep the site active and engaged with native tools. Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you?ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential. Exam Overview Review Exam Topics Review Exam Logistics Digital Experiences Get to Know Experiences Understand How Sites Work Implement Digital Experiences Understand Deployment Types Build Partner Sites Leverage Experience Builder Templates to Quickly Build Sites Security and Customization Understand Site Limits, Licensing, and Users Create and Customize Your Sites with Experience Builder Enable Experience Cloud for Mobile Serve International Audiences with Multilingual Sites Self-Service Sites Understand Self-Service/Public Site Functionality Go Further with Experience Builder Classify Articles, Questions, and Ideas with Data Categories and Knowledge Build a Site Using the Customer Service Template Add CMS Content to Your Site Build Responsive Sites with Experience Builder Templates Success Metrics Measure Success Install Dashboards and Insights from the AppExchange Site Engagement Drive Engagement Moderate Sites Recognize and Reward Member Participation with Reputation Highlight Topic Experts with Knowledgeable People Additional course details: Nexus Humans Salesforce Create and Manage Experience Cloud Sites (ADX271) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Create and Manage Experience Cloud Sites (ADX271) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Developers System Administrators Solutions Architects Overview This course is designed to teach you how to: Design a microservices-based architecture that uses containers Use Amazon ECS to run and scale a microservices-based application Integrate Amazon ECS with other AWS services Running Container-Enabled Microservices on AWS is designed to teach you how to manage and scale container-enabled applications by using Amazon Elastic Container Service (ECS). This course highlights the challenges of running containerized applications at scale and provides guidance on creating and using Amazon ECS to develop and deploy containerized microservices-based applications. In the hands-on lab exercises you will use Amazon ECS to handle long-running services, build and deploy container images, link services together, and scale capacity to meet demand. You will also learn how to run container workers for asynchronous application processes. Module 1a: Overview of Microservices on AWS Welcome to Simple Mustache Service! The monolith What are microservices? How to implement a microservices infrastructure The six principles of microservices Module 1b: Containers and Docker Introduction to containers Comparing virtual machines with containers Docker Running containers Storing container images Hands-on lab: Building and running your first container Module 2: Continuous delivery for container-based microservices Compare and contrast different software development cycles Use AWS CodePipeline to code, build, and deploy a microservice Use AWS CodeCommit as a source control service Use Jenkins to perform a Docker build Use Postman to run and test microservices Use AWS CloudFormation to provision and deploy microservices Hands-on lab: Using the Amazon ECS Service Scheduler Module 3: High availability and scaling with Amazon Elastic Container Service High availability Cluster management and scheduling Monitoring Scaling a cluster Scaling services Hands-on lab: Continuous delivery pipelines for container-based microservices Module 4: Security for container-based microservices Implement security Apply best practices Automate security Evaluate compliance requirements Embed security into the CI/CD Hands-on lab: Extending Amazon ECS with Service Discovery and Config Management Additional course details: Nexus Humans Running Container Enabled Microservices on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Running Container Enabled Microservices on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Data platform engineers Architects and operators who build and manage data analytics pipelines Overview In this course, you will learn to: Compare the features and benefits of data warehouses, data lakes, and modern data architectures Design and implement a batch data analytics solution Identify and apply appropriate techniques, including compression, to optimize data storage Select and deploy appropriate options to ingest, transform, and store data Choose the appropriate instance and node types, clusters, auto scaling, and network topology for a particular business use case Understand how data storage and processing affect the analysis and visualization mechanisms needed to gain actionable business insights Secure data at rest and in transit Monitor analytics workloads to identify and remediate problems Apply cost management best practices In this course, you will learn to build batch data analytics solutions using Amazon EMR, an enterprise-grade Apache Spark and Apache Hadoop managed service. You will learn how Amazon EMR integrates with open-source projects such as Apache Hive, Hue, and HBase, and with AWS services such as AWS Glue and AWS Lake Formation. The course addresses data collection, ingestion, cataloging, storage, and processing components in the context of Spark and Hadoop. You will learn to use EMR Notebooks to support both analytics and machine learning workloads. You will also learn to apply security, performance, and cost management best practices to the operation of Amazon EMR. Module A: Overview of Data Analytics and the Data Pipeline Data analytics use cases Using the data pipeline for analytics Module 1: Introduction to Amazon EMR Using Amazon EMR in analytics solutions Amazon EMR cluster architecture Interactive Demo 1: Launching an Amazon EMR cluster Cost management strategies Module 2: Data Analytics Pipeline Using Amazon EMR: Ingestion and Storage Storage optimization with Amazon EMR Data ingestion techniques Module 3: High-Performance Batch Data Analytics Using Apache Spark on Amazon EMR Apache Spark on Amazon EMR use cases Why Apache Spark on Amazon EMR Spark concepts Interactive Demo 2: Connect to an EMR cluster and perform Scala commands using the Spark shell Transformation, processing, and analytics Using notebooks with Amazon EMR Practice Lab 1: Low-latency data analytics using Apache Spark on Amazon EMR Module 4: Processing and Analyzing Batch Data with Amazon EMR and Apache Hive Using Amazon EMR with Hive to process batch data Transformation, processing, and analytics Practice Lab 2: Batch data processing using Amazon EMR with Hive Introduction to Apache HBase on Amazon EMR Module 5: Serverless Data Processing Serverless data processing, transformation, and analytics Using AWS Glue with Amazon EMR workloads Practice Lab 3: Orchestrate data processing in Spark using AWS Step Functions Module 6: Security and Monitoring of Amazon EMR Clusters Securing EMR clusters Interactive Demo 3: Client-side encryption with EMRFS Monitoring and troubleshooting Amazon EMR clusters Demo: Reviewing Apache Spark cluster history Module 7: Designing Batch Data Analytics Solutions Batch data analytics use cases Activity: Designing a batch data analytics workflow Module B: Developing Modern Data Architectures on AWS Modern data architectures

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office 2010, 2013, or 2016 edition of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment. You will: Sign in, navigate, and identify components of the Office 365 environment. Create, edit, and share documents with team members using the Office Online apps, SharePoint, OneDrive for Business, and Delve. Collaborate and work with colleagues using the Yammer and Planner apps. Use email and manage contacts with Outlook on the web. Collaborate using Teams. Configure Teams. This course introduces working with shared documents in the familiar Office 365 online apps?Word, PowerPoint©, and Excel©?as an alternative to installing the Microsoft© Office desktop applications. This course also introduces several productivity apps including Yammer?, Planner, and Delve© that can be used in combination by teams for communication and collaboration. Getting Started with Office 365 Topic A: Sign In to Office 365 Topic B: Navigate the Office 365 Environment Collaborating with Shared Files Topic A: Work with Shared Documents in SharePoint Topic B: Edit Documents in Office Online Topic C: Collaborate on the SharePoint Site Topic D: Work with OneDrive for Business Topic E: Find Shared Resources Using Productivity Apps Topic A: Work with Productivity Apps in Combination Topic B: Broadcast Messages with Yammer Using Outlook on the Web Topic A: Send and Receive Email Topic B: Manage Contacts Topic C: Schedule Appointments Topic D: Personalize Outlook on the Web Collaborating with Teams Topic A: Overview of Microsoft Teams Topic B: Converse and Share in Teams Topic C: Call and Meet in Teams Topic D: Collaborate with Microsoft 365 Apps and Teams Configuring Teams Topic A: Configure Teams Topic B: Configure Channels Topic C: Configure Tabs Additional course details: Nexus Humans Microsoft 365 Office for the Web (with Teams) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft 365 Office for the Web (with Teams) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process