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You can handle the tough stuff with the help of this comprehensive, interactive and thought-provoking course. Our trainers are experienced managers who will guide and support you through the intricacies of people and personal management. The key responsibilities of the manager A manager’s impact on the business and its staff Being a role model Communicating with confidence Questioning skills Managing hybrid teams Assertiveness techniques Managing team performance with ease Giving great feedback Prioritising like a winner Time management techniques Delegating effectively

Getting Started Enhance your career and earn the highest qualification available in business and management. The Doctor of Business Administration taught and awarded by the University of Central Lancashire is designed for senior managers and consultants who wish to learn and earn an advanced administration level while working full-time. DBA is a demanding research-based programme suitable for candidates pursuing higher-level business administration qualifications after an MBA. This programme provides a solid foundation in various aspects of business, including management, marketing, finance, and operations. Students can expect to gain practical insights into real-world business scenarios, enabling them to make informed decisions and solve complex problems effectively. You're learning journey will include: Lectures and guided reading. Active group work. Case studies. Videos. Reviews of current events and student presentations. You'll develop applied research skills as you evaluate industry-related problems critically. Throughout the programme, students receive support from experienced academics and industry professionals who provide guidance and feedback on their research projects. The programme is delivered through online webinars and independent study, allowing students to balance their studies with work and personal commitments. Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. School of Business and Technology London partners with Chestnut Education Group to promote this Doctor of Business Administration programme.  About Awarding Body Founded in 1828, the University of Central Lancashire is a public university based in Preston, Lancashire, England. Today, UCLAN is one of the largest in the United Kingdom, with a student and staff community of nearly 38,000. At present, the University has academic partners in all regions of the globe, and it is on a world stage that the first-class quality of its education was first recognised. In 2010, UCLAN became the first UK modern Higher Education institution to appear in the QS World University Rankings. In 2018, the Centre for World University Rankings estimated Central Lancashire to be in the top 3.7 per cent of all global universities, highlighting the growth the University has made in offering students real-world learning experiences and reflecting the University's extensive pool of academic talent. Ranked in the top 7% of universities worldwide. Student Communities from more than 100 countries WES Recognised Qualifi is a UK Government (Ofqual.gov.uk) regulated awarding organisation and has developed a reputation for supporting relevant skills in a range of job roles and industries, including Leadership, Enterprise and Management, Hospitality and catering, Health and Social Care, Business Process Outsourcing and Public Services. Qualifi is also a signatory to BIS international commitments of quality. The following are the key facts about Qualifi. Regulated by Ofqual.gov.uk World Education Services (WES) Recognised Assessment Assignments and Project No examination Entry Requirements Applicants should normally have a Master's degree or equivalent and work in or have recently worked with in business administration. If English is not your first language, you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.5 (Academic level) or equivalent English Language qualification. Progression Upon completing the doctorate programme, learners will possess the necessary skills and knowledge to pursue various career opportunities in administration, management research, etc. One can choose from various positions upon successfully completing a DBA. Some of the most notable career paths are Professor and Postdoctoral Researcher, Market Research Analyst, Economic Analyst, etc. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1: Qualifi Level 8 Diploma in Strategic Management and Leadership Programme Structure The course is structured around eight mandatory units, encompassing various topics aligned with learning outcomes. Each unit holds a value of 20 credits. Learners can participate in lectures and workshops to familiarize themselves with the subject. Attaining a total of 160 credits by completing all units is a prerequisite for the issuance of the Diploma. Unit 800: Leadership Qualities and Practice Unit code: A/506/9126 This unit delves into the connections between leadership and management within strategic operations. It scrutinizes various leadership styles, their underlying principles, and associated concepts. The unit also investigates methods to assess and enhance team performance to achieve strategic business and operational goals. Additionally, it encompasses the interplay between strategic management and leadership, containing crucial leadership principles, theories, and their alignment with organizational strategy. Unit 701: Research Methods Unit code: Y/506/9134 The objective of this unit is to enhance the learner's knowledge and comprehension of academic practices and research methodologies. It employs a problem-based learning approach to cultivate practical proficiency in areas relevant to educational practice and research in business and management. Unit 801: Personal Leadership Development as a Strategic Manager Unit code: F/506/9127 This unit focuses on the strategic leadership skills essential for directors and senior managers to effectively guide international organizational strategic initiatives, collaborating with partners, buyers, suppliers, customers, and competitors. Unit 802: Strategy Development in Cross Border and Global Organisations Unit code: F/506/9130 This unit tackles formulating strategies for cross-border or global organizations, which encounter complexities stemming from political, religious, cultural, and social differences, as well as the management of organizations operating within specific country boundaries. Unit 803: Strategic Planning for Cross Border and Global Organisations Unit code: L/506/9132 This unit scrutinises the diverse influences and effects on cross-border or global organisations and how they contribute to the development of successful strategies and the mitigation of risks. Unit 804: Strategic Direction in Cross Border and Global Organisations Unit code: R/506/9133 This unit provides senior strategic managers with the opportunity to delve into the influences and effects of cross-border and global policy and strategy. It aims to facilitate enhancements in establishing direction, shaping the approach, and forecasting the success of cross-border or worldwide policy and procedure. Unit 805: Strategic Communication Unit code: L/506/9129 The unit aims to develop the ability to critically assess and appreciate the impact of media on international organisations. It considers stakeholders, political and pressure groups, as well as the part played by media owners. Unit 806: Culture and its Impact on Strategy Unit code: J/506/9128 This unit strives to foster a profound comprehension of the intricacies faced by internationally operating organizations and how this impacts the strategy development process. It employs well-reasoned and thoroughly researched perspectives to cultivate alternative viewpoints.   Phase 2 - Doctor of Business Administration Programme Structure Stage 1 - Taught component The Reflexive Practitioner Management, Rhetoric, Policy and Practice Research Methodologies and Design Qualitative Research Methods Quantitative Research Methods Accordion Title Stage 2 - Research component The Reflexive Practitioner     Delivery Methods The Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. This doctorate from the University of Central Lancashire is offered as a block teaching and research programme. The DBA will run at the Preston Campus of the University. You'll have full access to the Library and information resources of the University throughout the DBA and may use all social, cultural and sports facilities of the University. Stage 1 - Taught component The DBA Taught Programme consists of six taught modules, each being completed through a four-day intensive workshop plus a period of private study both before and after the workshop. During Stage 1 you will develop critical and reflective skills at doctoral level, through the requirement to think conceptually, apply critical thinking, and reasoning skills and to challenge orthodoxy relating to the body of knowledge and research relating to Management and Organisation. Action learning is incorporated within the study sessions and is an important and distinctive feature of our DBA. You will work in sets or small development groups with fellow participants throughout the programme and also develop your skills as a critical and reflective learner. Stage 2 - Research component The DBA Research Programme - as part of the development process of your DBA project, you will have worked with the DBA staff to agree a suitable supervisory team, including a Director of Studies. This team will work with you throughout Stage 2 helping you to design and implement your own particular DBA project. This will normally take two years working on a part-time basis although you may choose to work at a pace that requires more time and you may therefore take up to five years. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting

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Course Overview: "Herbalism: Herbs and Foods for Long-term Health" explores the use of herbs and natural foods to enhance and maintain health over the long term. This course provides learners with comprehensive knowledge of the role of nutrition, herbal remedies, and lifestyle choices in supporting well-being. With a focus on prevention and holistic health practices, learners will gain an understanding of the healing properties of various herbs, their uses in daily life, and how to incorporate them into long-term health strategies. By the end of the course, learners will be equipped with the knowledge to make informed choices about their health, based on a deep understanding of the connection between herbs, food, and wellness. Course Description: This course offers an in-depth exploration of the most effective herbs and foods that contribute to long-term health. Topics covered include the therapeutic properties of various herbs, their traditional uses in medicine, and how they can be incorporated into diets to boost immunity, prevent illness, and enhance vitality. Learners will also delve into the science behind herbalism, with an emphasis on understanding how specific herbs and foods interact with the body. The course provides valuable insights into nutrition, digestive health, detoxification, and how to integrate herbal remedies into daily wellness routines. By the end of the course, learners will possess a thorough understanding of herbalism and its role in sustaining long-term health. Course Modules: Module 01: Introduction to Herbalism and Long-Term Health Module 02: Key Herbs for Immune Support Module 03: Foods for Vitality and Longevity Module 04: Herbal Remedies for Digestive Health (See full curriculum) Who is this course for? Individuals seeking to improve their overall health and wellness. Professionals aiming to expand their knowledge in natural health practices. Beginners with an interest in herbalism and natural medicine. Health enthusiasts looking to incorporate herbs and natural foods into their lifestyles. Career Path: Herbalist Nutritionist Health Coach Wellness Consultant Alternative Medicine Practitioner

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to: Get more functionality out of Veeam solutions Identify and resolve issues more efficiently Gain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Module 1 Introduction Module 2 Veeam Products Veeam Availability Suite Key Concepts Module 3 Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended Monitoring Reporting and Dashboards Agentless Data Gathering Hyper-V Specific Features Veeam One Deployment Veeam One Assessment Tool Module 4 Core Components and Their Interaction Optional Components Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Module 5 Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Off-host Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Managing Network Traffic Global Notification Settings Getting to Know User Interface Module 6 Creating Backup Jobs Creating Restore Points with VeeamZIP and Quick Backup Backup Copy Replication Creating VM/File Copy Jobs Module 7 SureBackup Recovery Verification SureReplica Module 8 Data Recovery Working with Veeam Backup & Replication Utilities Insight into Recovery from Replica Module 9 Item-Level Recovery Guest OS File Recovery Module 10 Tape Device Support SAN Storage Systems Support Support for Deduplicating Storage Systems Veeam Cloud Connect Veeam Backup Enterprise Manager vCloud Director Support Module 11 Product Editions Comparison Full and Free Functionality Modes Module 12 How to Identify the Problem How to review and analyze the issue Search for additional information Veeam Support

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Module 1 Introduction Module 2 Veeam Products Veeam Availability Suite Key Concepts Module 3 Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended Monitoring Reporting and Dashboards Agentless Data Gathering Hyper-V Specific Features Veeam One Deployment Veeam One Assessment Tool Module 4 Core Components and Their Interaction Optional Components Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Module 5 Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Off-host Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Managing Network Traffic Global Notification Settings Getting to Know User Interface Module 6 Creating Backup Jobs Creating Restore Points with VeeamZIP and Quick Backup Backup Copy Replication Creating VM/File Copy Jobs Module 7 SureBackup Recovery Verification SureReplica Module 8 Data Recovery Working with Veeam Backup & Replication Utilities Insight into Recovery from Replica Module 9 Item-Level Recovery Guest OS File Recovery Module 10 Tape Device Support SAN Storage Systems Support Support for Deduplicating Storage Systems Veeam Cloud Connect Veeam Backup Enterprise Manager vCloud Director Support Module 11 Product Editions Comparison Full and Free Functionality Modes Module 12 How to Identify the Problem How to review and analyze the issue Search for additional information Veeam Support

Course Overview The Traffic Marshal course is designed to equip learners with the essential knowledge required to operate safely and effectively in environments where vehicle and pedestrian movement must be coordinated. Covering key principles of traffic control, risk assessment, and vehicle signalling, this course aims to enhance site safety and improve communication between vehicle operators and marshals. Learners will gain insight into traffic management systems and reversing procedures, allowing them to perform their role with confidence and competence. By the end of the course, participants will understand the legal responsibilities and health and safety standards associated with traffic marshalling. This training provides a recognised foundation for those looking to work in construction, logistics, and other vehicle-heavy environments. Course Description This course delves into the core responsibilities of a Traffic Marshal, offering a structured approach to traffic management and safety awareness. Through comprehensive learning modules, participants will explore the processes involved in directing vehicles, managing temporary traffic setups, and identifying potential hazards. Emphasis is placed on reversing techniques, vehicle signalling, and conducting traffic risk assessments in line with current health and safety guidelines. Learners will also examine how to support site operations by ensuring compliance with regulatory practices. Ideal for both newcomers and professionals, this course delivers essential training that aligns with industry expectations for safe vehicle movement and operational coordination in diverse workplace settings. Course Modules Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety (See full curriculum) Who is this course for? Individuals seeking to work in vehicle coordination and site logistics. Professionals aiming to enhance safety knowledge for construction or industrial environments. Beginners with an interest in site safety and traffic control operations. Employers requiring qualified staff to manage vehicle movement on-site. Career Path Traffic Marshal Site Safety Officer Construction Site Coordinator Logistics Supervisor Vehicle Banksman Health and Safety Assistant

Course Overview: The "Conveyancing - Online Diploma" offers a comprehensive introduction to the legal process of property transactions. This course covers key aspects of conveyancing, including property law, standard transactions, and taxation issues. It equips learners with essential knowledge in legal documentation, the law of contract, and landlord-tenant relations. Upon completion, learners will have developed a solid understanding of the conveyancing process, enabling them to pursue career opportunities within the legal sector or enhance their current roles. The course provides learners with a robust foundation in property law and conveyancing practices, ensuring that they are well-prepared for real-world applications in the field. Course Description: This online diploma course covers a wide range of topics crucial for understanding the conveyancing process. Learners will explore key fundamentals, including property law, the law of contract, and landlord-tenant relations. The course will also delve into the practical aspects of property transactions, such as preparing legal documents, understanding accounting procedures, and staying updated with land registry regulations. As learners progress, they will deepen their understanding of standard conveyancing transactions and taxation issues relevant to conveyancers. The course is designed to provide learners with the knowledge and skills needed to navigate the complexities of property law and successfully manage conveyancing processes within a legal or professional setting. Course Modules: Module 01: Introduction to Conveyancing Module 02: Key Conveyancing Fundamentals Module 03: Property Law & Conveyancing Practice Module 04: Land Registry Updates and Law Module 05: Law of Contract Module 06: Landlord and Tenant Module 07: Standard Conveyancing Transactions Module 08: Understanding Accounting Procedures for Conveyancing Transactions Module 09: Preparing Legal Documents Module 10: Taxation Issues for Conveyancers (See full curriculum) Who is this course for? Individuals seeking to start a career in conveyancing. Professionals aiming to deepen their knowledge of property law. Beginners with an interest in property law and conveyancing. Individuals wanting to work in legal support roles within real estate. Career Path: Conveyancer Property Lawyer Legal Assistant in Real Estate Paralegal in Property Transactions Real Estate Legal Consultant

Course Overview Master the art of professional communication with our Email Writing: Styles and Templates course. This programme is designed to equip learners with the techniques and understanding needed to craft clear, concise, and impactful emails in any business or personal context. Covering everything from structuring emails and using the right tone, to managing inboxes and recognising email etiquette, this course enhances both written clarity and communication confidence. By the end of the course, learners will be able to identify different writing styles, adapt their tone to suit the audience, and apply best practices when communicating via email. Whether writing to clients, colleagues, or superiors, learners will leave better prepared to communicate effectively in the digital workplace. Course Description This course delves into the essentials of modern email writing, providing a thorough exploration of communication styles, tone, email structure, and content refinement. Learners will discover how to organise their emails logically, maintain professional standards, and ensure clarity in various types of written correspondence. The course also highlights key strategies for managing email flow and avoiding common mistakes, as well as guidance on email etiquette and the risks of digital communication. With real-world examples and scenarios, learners will be exposed to a variety of writing situations, gaining the ability to adapt their messaging to suit different audiences and purposes. Each module builds towards enhancing writing proficiency for formal and semi-formal settings. Course Modules Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional writing style. Professionals aiming to enhance their communication within workplace settings. Beginners with an interest in business writing and corporate communication. Administrative staff, customer service representatives, and team leaders responsible for written correspondence. Career Path Administrative Assistant Office Manager Customer Support Agent Executive Assistant HR Coordinator Content and Communications Executive Client Relationship Manager