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mastiff

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beachmaster

Beachmaster™ International Ltd offering the construction, building and agricultural industries premier machine/plant operator training, assessments and certification. The benefits of a Beachmaster card is a recognised standard of excellence in the industries. The name Beachmaster™ International Ltd is synonymous with machine/plant operator training and assessments second to none. Proficiency in training and safety is a mandatory concern for all. Beachmaster™ International Ltd, being a Training, Assessment and Skill Centre approved by City & Guilds, Pitmans and OCR (Oxford Cambridge and RSA Examinations) also provide additional training and assessment to achieve Vocational Awards and NVQ’s (National Vocational Qualifications). These internationally recognised awards offer workbased assessments ranging from construction related courses to administration, information technology and trainer/assessor courses.

managingthechange

ManagingTHEchange was founded by Anjanette Fraser, a qualified menopause specialist with a MSc in Nutritional Medicine and 17 years experience delivering seminars & webinars to organisations. Anjanette was one of the lead Nutritionists at Nuffield Health and is Nutrition Director at The Natural Alternative Health & Wellbeing Ltd Corporate clients include; BP, Avis Budget, Hilton Hotels, John Deere, CGI, PwC, ICAEW, Coke, Vodafone, and many SMEs and charities. In 2017 an HR Director at a large UK construction organisation requested a menopause webinar in response to feeling unsupported in a mostly male environment. This webinar became one of the most popular seminars/webinars delivered by The Natural Alternative Health & Wellbeing Ltd and demonstrated a strong business case for menopause in the workplace. managingTHEchange was created to support this organisational need and the service offering has evolved to support various areas within organisations; employees, managers, HR.. Anjanette’s previous career was in Corporate Finance (Mergers & Acquisitions) at PwC London and brings a wealth of experience in understanding the dynamics of the workplace.

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glomas

cabe

The role of CABE’s Presidential Team and Board is to set out the strategic objectives and aims of the Association and to ensure their delivery. All representatives on the board are members of CABE are nominated to the position by Chartered Members. They represent a mixture of views from different specialities and areas across the industry making sure there is a variety of perspectives to help shape CABE’s unifying voice. CABE Patron Lord John Lytton BSc FCABE (Hon) IRRV FRICS In his role as patron of CABE, Lord Lytton acts as an influential figurehead, creating valuable partnerships with organisations across the globe through his extensive network of industry and Governmental contacts and assisting the Association in raising its profile and influence within the building and construction industry. Lord Lytton is a leading chartered surveyor and an active contributor to the House of Lords. He is chairman of the boundaries and party walls professional panel of the Royal Institution of Chartered Surveyors and a Vice Chairman of the All Party Parliamentary Group for Excellence in the Built Environment as well as being newly appointed to the House of Lords Information Committee. He has been an Honorary Fellow of ABE since 1997, and CABE since its formation in 2014. Presidential Team Joseph Birt PCABE FCABE – President Joseph Birt worked for 22 years within Local Authority Building Control in various posts; the latter 12 years as Specialist Support Officer for a Cluster of Councils, which included responsibility for advising on fire safety aspects of the Building Regulations. He was, for ten years, a Director of the William Keown Charitable Trust, which champions equality in the built environment and celebrates the achievements of people with disabilities. He has been elected twice as Chairman of the Northern Ireland Fire Safety Panel. By Ministerial Appointment he served two terms on the Northern Ireland’s Building Regulations Advisory Committee (BRAC) where he contributed to the development of the current Northern Ireland Building Regulations. He has also served two terms on the Department of Communities, Historic Buildings Council. Joseph is a Chartered Building Engineer, who continues to be active within his local CABE Region; currently Treasurer and past Chairman of the CABE Northern Ireland Region’. He is now the Technical Director of FRSNI Ltd. Richard Smith VPCABE FCABE – Vice-President Richard Smith commenced his employment as a YTS Trainee in Building Control back in 1989 and has progressed his career to become the Head of Standards and Innovation and Research at NHBC where he oversees the delivery and implementation of NHBC's Technical Standards, Technical policy, Acceptance of innovative and non-traditional construction methods and leads the NHBC Foundation. Richard is also a member of The Building Regulations Advisory Committee and support a number of Sub Committees including new building broadband connectivity, Part M Working Group and Building Act 1984 working group. Richard Flynn CEng CEnv CWEM VPCABE FCABE – Vice-President Richard is an independent private practitioner trading as Flynn & Shaw, Chartered Building Engineers. As well as being a Chartered Building Engineer, he is a Chartered Engineer, Chartered Environmentalist, Chartered Water and Environment Manager, Registered Building Surveyor and Certified Site Assessor. Richard is a recognised expert in the area of onsite wastewater treatment and provides a complete site suitability assessment, treatment system design, and certification of installation for onsite wastewater treatment systems throughout Ireland. Richard has been Chair of the CABE Membership and Professional Standards Committee (MPSC) since its inception in 2019 as well as member of the Southern Ireland Region committee of CABE. Stewart C McArthur BSc (Hons) PPCABE FCABE RICS Dip BC – Past President Stewart has 30 years’ experience in the house building industry. He has a degree in Fire Risk Engineering from Glasgow Caledonian University. During his studies he also attended seminars at Maryland University and had the privilege of being tutored by some of the most widely respected experts in the fire engineering sector. Stewart began his career in building standards before moving into the warranty sector. He also has recent experience as a site manager. This broad experience has given him a greater understanding of the house building industry from all perspectives. He has been a member of CABE since 2001 and has played an active part in the regional committee for the past ten years. CABE Board Daniel Fordham FCABERussell Urwin FCABETony Harvey-Soanes FCABEPaul Grinyer FCABEDavid Courtney CEnv FCABE Lindsay Richards BSc MBA MCABE Chartered Building EngineerZoe Cox FCABEMishka Scott MCABE Chartered Building EngineerDavid Kitcatt FCABEIsacc Sunder Packianathan FCABE Executive Team Dr Gavin Dunn BSc (Hons) MSc PhD FCABE – Chief Executive Originally trained as an architect, Gavin initially practised in North America with a large construction engineering firm before returning to the UK to specialise in the energy and environmental performance of buildings in 1998. Gavin advanced this specialism through positions at the Welsh School of Architecture, and Elmhurst Energy, where he helped develop some of Europe’s leading building energy certification and labelling systems. In 2013 Gavin was appointed Director of Building Performance at the Building Research Establishment (BRE) where he was responsible for a portfolio of BRE's globally leading services including BREEAM and CEEQUAL the world’s foremost environmental assessment methods for the built environment. In 2018, Gavin was appointed as Chief Executive of CABE where he works to help enable a more professional construction sector that works to create better, safer and more sustainable buildings that enhance people’s lives. Gavin was a member of the Building Regulations Advisory Committee (BRAC) of the UK Government from 2015 to 2022 where he served as Chairman of the Future Homes Standard Working Group. Jackie Macaulay – Chief Operating Officer Jackie is responsible for all aspects of the organisations operations and internal processing. Her remit includes compliance, legal services, HR, OD & change management, IT, facilities, PR & communications, membership processing and deputising for the CEO in his absence. Her experience spans a range of manufacturing, construction and not-for-profit organisations with her first Director position as HR Director for Electrolux in 2004. Jackie has worked across the UK, Ireland and internationally across Europe and Asia managing diverse and multi-disciplined teams. She brings to CABE the senior expertise that will develop the organisation as it moves forward with its modernisation and development strategy. Richard Harral BA BArch FCABE RIBA – Technical Director Richard Harral is the Technical Director for CABE. He has previously worked as an architect in both public and private sector practice, and as a policy official in the Building Regulations Division of MHCLG between 2007 and 2014 where he oversaw introduction of policies on accessible housing, security standards, broadband and the national space standard for new homes. He was subsequently Head of Technical Policy in the period 2014-2017. He currently sits on the CIC Competence Steering Group, and chairs a number of competence working groups including on Designer and Architect Competence. He was Technical author for Flex 8670, the recently published British Standard on Competence for building safety in Built environment industries. Alison Duckles CBE – Professional Development Director Alison has worked in the Construction sector for over 24 years, predominantly with Laing O’Rourke. She previously held roles with the Chartered Institution of Waste Management and Eastern Group plc in the power sector. Predominantly focused on learning and development while driving competence, professional standards, and futures skills requirement; Alison worked extensively on the creation of new construction apprenticeships, engaging employers, providers, sector bodies and Government. In her role with CABE Alison is responsible for continuing to strengthen partnerships with academic institutions, provide members with quality training and CPD opportunities and Support the Association’s ambition to drive competency and professional responsibility in the construction sector. CABE Staff Membership Services Team – membership@cbuilde.com Our friendly, experienced membership team is always on hand to offer the best possible advice on becoming a member of CABE, advising you on the best route to membership and helping you to progress through our grades as your career develops. Amy Chatfield – Membership Services Manager Amy leads the Membership Team, which is responsible for all membership processing, professional interviews for CABE Chartered Membership and registrations for both the Engineering Council and Society for the Environment. With a strong background in customer service, Amy joined CABE in 2015. She has held a variety of positions, including roles in the Publications Team – working on the building engineer journal – and the Events & Marketing Team. After building extensive knowledge of the membership journey, she moved into the Membership Team in 2018; since then, she has worked continuously to improve processes, ensuring that the Association provides excellent customer service to all new and existing members. Alongside her role as Membership Services Manager, Amy is a trained Mental Health First Aider (MHFA), providing wellbeing support for her colleagues. Sabrina Miah Professional Review Co-ordinator Tara Talley Membership Services Co-ordinatorJoshua Law Membership Services Administrator Communications Team – info@cbuilde.com The Communications team deliver vital resources, news, and information to our membership, keeping them up-to-date with industry changes, standards, and opinions. This is done through direct contact with our membership, delivering our monthly journal, BuildingEngineer . Laura Richardson - Head of Communications Laura has been with CABE since 2018 when she joined as PR and Communication manager. She is responsible for implementing the communications strategy across the Association’s communication streams including PR, Marketing, and Digital Infrastructure functions. She joined CABE from Booker, where she gained experience in website marketing and design. Along with her previous experience working in publications and marketing roles in the construction industry she brings a lot of skills and strengths to the team. Maya Bullock Communications & Digital Designer Abigail Crook Communications Administrator Professional Development Team – training@cbuilde.com CABE provides a range of services to our members and the wider industry to assist in the expansion of knowledge in respect of the built environment. Our Professional Development Team facilitate this by ensuring opportunities such as our suite of regional conferences, annual conference & exhibition, training courses, local/regional CPD and our 12 UK & ROI regions run smoothly and offer the highest possible quality in their delivery. Kirri Porter-White - Competency & Learning Lead Kirri has been with the association since 2015, working initially within the Regional Services and Events team to provide support for the regional committees over CABE’s 12 regions in the UK and Ireland, as well as our international Chapters. Kirri is responsible for the development and deployment of CABE’s training and learning infrastructure, focusing on both technical competency and wellbeing within the construction industry. Kirri’s team also work with the Professional Development Director on academic accreditation and relationships with universities. Rosemary Brewill Regional Services Co-ordinatorShaneka Foster Professional Development Administrator Operations Team – info@cbuilde.com The Operations Team are involved in the day-to-day activities of the Association, to ensure the smooth running of all CABE’s activities, including Finance, IT, Legal and Facilities. Carl Pearson - Head of Legal and Governance Services Carl has worked both private practice and in-house roles, within the sectors of welfare law, housing law, debt law, consumer law, compliance law, and commercial law. Joining CABE in 2018 from Dixons Carphone, Carl is responsible for providing the Association with internal legal advice on its business practices, activities and contractual relationships, development and review of various internal policies and procedures and day-to-day management of disciplinary and complaints investigations. Jacky Lonsdale - Head of Finance Jacky joined CABE in November 2021 and brings a wealth of experience having worked for a number of both large corporate companies and smaller businesses including JVC, Total Oil Marine, Bosch Security Systems and Vinci Construction. Before joining CABE she worked for the Auto-Cycle Union, a motorcycle membership organisation. As Head of Finance Jacky is responsible for the delivery of financial information to the management team. Finance encompasses all areas of accounting processes, monthly management accounts, forecasts, annual budgets and financial statements. It also covers all aspects of audit liaison and statutory return requirements. Jacky’s mission is to ensure financial reporting is accurate, concise and on time. Helena Wootton Reception and Office ManagerAlison Lodge Executive AssistantCharlotte Taylor Finance Assistant Hong Kong Office – info@cbuilde.com Vivian Sie BA (Hons) MA MSc - General Manager Vivian is the General Manager of CABE Hong Kong Chapter responsible for daily operation, enhancing communication with members and working partners, upholding the reputation of one of the international recognised associations in Hong Kong and beyond.Before joining CABE, Vivian had experience in the areas of corporate governance and public sector management where she was instrumental in providing efficient secretarial support to a local leading professional institute and a regulatory body. Her remit included membership processing and benefits, media relations, disciplinary proceedings, set-up of Biennale Foundation and Beijing Representative Office, key event planning and execution. After graduating with BA honours in translation, Vivian obtained a distinction in the Master of Arts in International Communication from the Macquarie University, Australia. She has a Master of Science in Public Sector Management. Mable Hung Administrator

as mentoring

Aeryn Priyanu , Employment Consultant Aeryn has always had an interest in language and communication. Starting her early career in teaching English as a foreign language, she went on to shadow a Speech and Language Therapist and this started her interest in working with people on the autism spectrum. She worked in primary schools as a Learning Support Assistant then moved on to work for the National Autistic Society in a day centre. Aeryn started off as a Support Worker, moving up to become Deputy Manager of the day service. She supported individuals in their daily life and helped them gain work experience and vocational skills. As well as working as a consultant with AS Mentoring, Aeryn works in a college for young people with autism, facilitating individuals with functional and social aspects of life, supporting students to meet their targets and maintain long life independent living skills. Photo of Alan Alan Castellaro, Employment Consultant Alan's interest in Autism began when he attended St Andrew's primary school in Chinnor, Oxfordshire, one of the first schools in the country to teach Autistic children one to one. In 2009 he volunteered on a project for Kith and Kids supporting a young man with Autism and they have remained in regular contact ever since. He then worked for 4 years with Dimensions as an Assistant Service Manager of a residential home for adults with severe physical disabilities and Autism. For the last 4 years he has worked for Ambitious About Autism starting off as a Learning Behaviour Specialist and moving up to become a Learning Support Co-ordinator, and was instrumental in helping set up Ambitious College, London's first College for young adults with Autism. He has a BA Hons in Writing and Publishing and has a rich and varied employment history to draw upon. Photo of Alice Alice Mitra-Hall, Employment Consultant Alice previously worked for The National Autistic Society where she ran a Day Centre and facilitated a weekly social group. During this time Alice supported adults on the spectrum to develop their independent living and social skills, as well as supporting service users to apply for and attend college and work schemes, CV writing and interview practice. Alice has a BA Hons degree in Psychology and has also worked in a number of schools supporting teenagers with autism and has provided specialist individualised support for a family for over 10 years. Photo of Amira Amira Hassan, Employment Consultant Amira has been a mentor at AS Mentoring for 4 years. Amira has a variety of clients for both workplace and job-seeking support. After completing her PhD in Neuroscience from Imperial College London, Amira decided to be involved with AS Mentoring full time and is currently managing the Workshops Programme, overseeing the development and online delivery of workshops and group events throughout the year. Amira is warm and friendly, providing individual, autism-specific support and advice. Photo of Anna Anna Roads, Employment Consultant Anna spent 24 years in the investment management sector, working in sales, marketing, product development and client relationships for a number of blue chip firms including Lazards, Fidelity and Goldman Sachs. She developed successful business relationships with large corporates, consultancies and public sector organisations. In her leadership roles, she also enjoyed coaching and developing careers for younger team members. These are skills and contacts she brings to ASM clients. Over the past 6 years she has developed a number of voluntary roles; relaunched the local NAS branch as Chair (2011-2015), served on a local parents special needs forum (2012-2014), been elected a parent governor at a special needs school and worked as a volunteer mentor on a Research Autism Project. Her focus has been on education and now employment, both as a parent of a young person with ASC and through the influence of autistic colleagues she has served with before. Before joining the City, she gained a law degree from Cambridge University, an MBA from Cranfield Business School and qualified as a solicitor. Photo of Charlotte Charlotte Leighton, Employment Consultant Charlotte specialises in providing workplace support for individuals as well as working with organisations to provide autism specific support and advice. This experience has been honed through her work at ASM and her previous role as an Employment Support worker and trainer at The National Autistic Society. Charlotte has subsequently worked for HAIL in Haringey for two years managing social enterprises staffed entirely of employees with autism and learning disabilities. She has also worked as an Appropriate Adult supporting vulnerable individuals whilst in police custody. For the past ten years Charlotte has confidently designed and delivered social skills groups and workshops for adults with autism. As well as working for ASM she is also employed part-time for Resources for Autism in Barnet managing their adult services. Charlotte is able to support individuals emotionally as well practically as she holds certificates in Person Centered counselling and a diploma in Cognitive Behavioural Therapy. David Perkins, Director David was Head of Services at Prospects, the National Autistic Society's specialist employment service, from 2007 – 2013; he left in June 2013 to set up AS Mentoring. He has extensive experience of supporting people with an ASC into employment across the UK and abroad, and of providing a wide range of training, assessment and consultancy services to employers and other organisations in the UK, Europe and the US. He has worked continuously with people with autism since the early 1980s. David has spent the bulk of his working life in the voluntary sector and prior to the NAS spent many years running a group of specialist adventure playgrounds in London for over 1200 disabled children, (some 30% of whom were autistic). He has a BSc (Hons) in Operational Research from Lancaster University. Photo of Emma Emma Hills, Employment Consultant Emma has been teaching psychology and health related subjects to adults since 2009 with the majority of her work focusing on providing social purpose education in the community to hard-to-reach groups, including those with disabilities. Much of her work focuses on supporting learners through transition and has led her to develop herself as a coach as well as an educator. More recently she has found herself key-working with learners with disabilities in a transition college as well as training and supervising the staff who support them. Emma mentors and tutors a diverse range of learners including learners on the autism spectrum in her continuing work in the community. Emma works part-time as an Employment Consultant with ASM and finds her knowledge and experience gained from facilitating community courses such as 'confidence building', 'communication skills' or 'interviewing skills' compliments the role well. She has a BSc Hons Psychology, PG-dip Social research, PGCE in post-compulsory education and is a registered health and social care trainer as well as a full member of the Association for Coaching. Emma is also currently studying for an MA in Education: Culture and Identity, at Goldsmith university. Photo of Eve Eve Riches, Employment Consultant Eve Riches is an employment consultant for AS Mentoring, where she provides one to one support and workshop creation and delivery. Eve has a background in teaching Psychology and has been involved in mentoring for her whole career. She has a lifetime of lived experience of neurodiversity. Outside of ASM, Eve works as a life coach and mentor. Photo of Gurleen Gené Wyrley-Birch, Employment Consultant Gené is committed to raising awareness and understanding of ASC to improve social inclusion, acceptance and understanding; to making a real difference to the lives of people on the autism spectrum and in broader society. Over the past 12 years, while caring for and advocating for her son, Gené has developed an in-depth knowledge and understanding of autism as well as related challenges including ADHD, PDA, Social Communication Disorder and Sensory Processing Disorder. She has a creative, positive and flexible approach and is determined to combined her personal and professional experiences to help clients into work and successfully retain their jobs. Throughout her previous roles in both Investment Banking at JP Morgan and UBS Warburg and Commercial Conferencing, Gené had an active role in recruiting, training and mentoring new team members. Gené has worked across many sectors, including Finance, Pharmaceuticals, Defence, Utilities, Aviation and Telecommunication. Gené Holds a BA degree in Industrial & Organisational Sociology and Industrial & Organisational Psychology from the University of Cape Town. Photo of Gurleen Georgia Thursting, Employment Consultant Georgia has worked with autistic adults and children in a variety of settings including education, play and social settings for the past year. As a support worker with Resources for Autism, she continues to support her clients in achieving their personal and work goals and loves to get creative with her approach. Georgia also works for Share Community in Battersea as a music tutor/ therapist, building the confidence of adults through music and artistic expression. She also enjoys planning and delivering online workshops for adults with Autism, focusing on well-being, physical health and emotional expression through music making. Outside of her work in Autism, is a trained musician, singer/ guitarist and enjoys performing at events across the UK. Photo of Gurleen Gurleen Manku, Regional Employment Consultant Gurleen has 18 years' experience of autism. She has a sibling on the spectrum, and has previously worked in primary education for children with Special Educational Needs (SEN), and has been a SEN Secondary School Govenor. In 2015 Gurleen volunteered at Autism West Midlands to support adults with autism to find employment. She then worked for Enable, Shropshire Council as a Job Coach in various workplaces supporting adults with autism and learning disabilities. Gurleen is highly experienced in delivering Pre-employment support, mentoring and Workplace support at AS Mentoring across the West Midlands since 2015. Gurleen holds a BSc in Business Psychology and is a member of the British Psychological Society, within the Division of Occupational Psychology. She has also completed her Masters in Occupational Psychology. Photo of Gurleen Mahlia Amatina, Employment Consultant Diagnosed with autism as an adult, Mahlia has first-hand experience of the challenges that can arise from a range of workplace settings, but more importantly; how to overcome these. Outside of AS Mentoring, Mahlia works as a visual artist, where she raises awareness and understanding of neurodiversity through different art forms. With a special interest in autism and work, Mahlia is keen to combine lived workplace experience with her mentoring skills as an employment consultant to support clients. Photo of Helen Mark Blake, Employment Consultant Mark has a broad range of experience across social care with several client groups and in varied settings. Following an arts degree he spent a couple of years on voluntary projects with disabled adults living independently, and with homeless men in an emergency night shelter in central London with subsequent paid roles including community support work with disabled adults moving back into the community following long periods in residential hospitals. Mark has also spent time as a residential care worker in adolescent residential units. The last 30 years has seen a focus on Adults and Children with Disabilities in a both a Day Service and Residential Home setting. As a Manager of services in these fields Mark has increasingly focused his support to children and adults on the autistic spectrum and has become keenly aware of the challenges faced by them and their families in achieving independence and realizing their potential. It is this interest that has led to an involvement in a mentoring role with AS mentoring and employment. Photo of Helen Mike Leat, Employment Consultant Mike comes from a background in advocacy, design and communication. Through his own business he previously ran an Easy Read design service which employed people with a learning disability and autism. In 2015 he co-produced a DVD on Autism and Mental Health for the Autism Partnership Board in Surrey. Mike previously worked for The National Autistic Society Assist service providing one to one support/mentoring sessions, and facilitating social and support groups for autistic adults. After completing an undergraduate module in autism with The Open University, Mike went on to complete a Postgraduate Certificate in Autism and Asperger syndrome. Mike also works with a project called ‘Autism by Experience’ which is a team of mostly autistic adults providing Understanding Autism training to staff in a variety of roles including health and social care. Photo of Laura Lauren Moore, Employment Consultant Lauren has a number of years experience of supporting people with autism as well as additional needs. Her main influence for working with people on the spectrum is her younger sibling who was diagnosed with autism at a young age. Over the past decade she has worked in a school specifically of young people with social, emotional and mental health difficulties, starting as a Teaching Assistant and then working as the Intervention Co-ordinator for the secondary department. Lauren also worked in a specialist autism college as a Learning and Behaviour Specialist, moving up to become a Learning Support Co-ordinator. She studied History at undergraduate level and has more recently graduated with a Masters in Intellectual and Developmental Disabilities in July 2018. Photo of Rachel Rachel Pearson, Senior Regional Employment Consultant Following a successful 13-year career in the City Rachel moved into HR and Business Consultancy specialising in organisation restructuring projects involving (often large scale) job review, recruitment and redundancy programmes. She has extensive experience of working with SME employers and large organisations in the public and private sectors around all aspects of the employment relationship. Rachel previously volunteered with the National Autistic Society's Prospects Team and she now works as an employment consultant specialising in supporting people with an ASC to find and retain work. She also works with the NAS's Employment Training and Adult Services Teams supporting students and employees, and providing advice and guidance to employers. With a close family member on the autistic spectrum, Rachel also volunteers with her local NAS branch in Surrey. She holds an MSc in Human Resource Management and is a Member of the Chartered Institute of Personnel & Development. Photo of Siobhan Siobhan Pauley, Employment Consultant Siobhan has first-hand experience of supporting someone with Asperger’s Syndrome and ADHD as her son has moved through various life transitions, experiencing the hurdles faced by people on the autistic spectrum. She spent 30 years working within Human Resources of a large financial institution attaining her MCIPD status, where she became the company’s Reasonable Adjustment Officer. It was her responsibility to ensure that employees with disabilities were able to receive the right workplace accommodations to enable them to access various roles in the company. This has given her considerable insight to enable her to support our clients. Following a career move, Siobhan is setting up AS Mentoring services in and around Poole, Dorset- as well as working part time to support an individual with profound learning difficulties within an independent living service.