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Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

A CPD approved training course is designed to provide knowledge and skills in medication administration on the common medications administered by Health Care Practitioners. It aims to develop and master different skills necessary in medication administration and supporting; be familiar with the different rights of medication administration and supporting and legal procedures related to handling, administering and supporting with medication.

Our masterclass series goes behind the studio door and explores the processes of globally respected people, studios and businesses.

Introduction to AI for Business

London yoga teacher training course, led by senior teachers with decades of experience. Trauma sensitive, somatic approach. Online and in-person.

For those who are aiming for top marks in their GCSE maths exam  Save Your Child’s Spot in the GCSE higher maths Paper 1 Workshop Is your child on track for a Grade 7-9? Want them to have the advantage of hearing from a GCSE Exam specialist teacher with over 20 years of teaching experience? Worried about them answering complex problems under time pressure? Want them to be exposed to the type of exam-style questions they'll need to master? Our engaging course doesn’t just teach numbers; Our Maths courses build confidence. Meet Shola, our GCSE Maths Expert! I specialise in tutoring students of all abilities in the following areas: foundation to higher GCSE maths, and general maths tuition for key stages 3 and 4. Lessons are tailored to my students by further developing their understanding of mathematical concepts as well as delivering lessons based on current needs and upcoming course materials. My role as Head of Year means that I oversee the pastoral support of students in my year group so that learning at every level of the individual is supported. I am a qualified Designating Safeguarding Lead Level 3 which means that I have practical knowledge and skills to protect the welfare of students and to take action when necessary. Course Objectives: - Revision techniques so there's less cramming + more confidence - Effective exam techniques for challenging questions for paper 1 - Review of past papers for Paper 1 to gain exposure to exam terminology + formating - Exam techniques to ensure no stress in a time pressure situation and top tips to avoid common errors that students fall into! We transform GCSE Maths exam prep from a challenge to an exciting adventure, helping your child become a resilient and prepared student. Mathematics can be a battleground for many students, especially when faced with word problems. We understand the fear of numbers, the confusion with algebra, and the frustration of not being able to solve real-world math challenges. Key Details: Duration: 3 hours Official Lesson Start Date: TBD during Feb Half term Maths Focus Areas: Paper 1 Higher Group Size: Max 15 Recorded! For Just £97  Students who work with Bettering Youth tutors improve by a minimum of 2 grades; we have a 100% pass rate! What our families have to say: "Think it all went very well today. Shola seems very nice. Spoke with her briefly at the end of the lesson." "Sarahlynn has been nothing but a source of strength and encouragement for my daughter Ella. After struggling with confidence at school and feeling embarrassed to put her hand up in class, she was falling behind. Since Sarahlynn has been working with her, she has gone up a Math set and has become noticeably more relaxed in social settings. We couldn’t be more proud."

For those who are working towards GCSE maths exam confidence Save Your Child’s Spot in the GCSE Foundation maths Paper 1 Workshop Concerned about your child’s struggle with math concepts and word problems? Worried about them answering complex problems under time pressure? Want them to be exposed to the type of exam-style questions they'll need to master? Our engaging course doesn’t just teach numbers; Our Maths courses build confidence. Meet Shola, our GCSE Maths Expert! I specialise in tutoring students of all abilities in the following areas: foundation to higher GCSE maths, and general maths tuition for key stages 3 and 4. Lessons are tailored to my students by further developing their understanding of mathematical concepts as well as delivering lessons based on current needs and upcoming course materials. My role as Head of Year means that I oversee the pastoral support of students in my year group so that learning at every level of the individual is supported. I am a qualified Designating Safeguarding Lead Level 3 which means that I have practical knowledge and skills to protect the welfare of students and to take action when necessary. Course Objectives: - Revision techniques so there's less cramming + more confidence - Main concepts are reviewed for Number, Algebra, Geometry, and Data Handling - Review of past papers for Paper 1 to gain exposure to exam terminology + formating - Exam techniques to ensure no stress in a time pressure situation and top tips to avoid common errors that students fall into! We transform GCSE Maths exam prep from a challenge to an exciting adventure, helping your child become a resilient and prepared student. Mathematics can be a battleground for many students, especially when faced with word problems. We understand the fear of numbers, the confusion with algebra, and the frustration of not being able to solve real-world math challenges. Key Details: Duration: 3 hours Official Lesson Start Date:TBD during Feb Half term Maths Focus Areas: Paper 1 Foundation Group Size: Max 15 Recorded! For Just £97  Students who work with Bettering Youth tutors improve by a minimum of 2 grades; we have a 100% pass rate! What our families have to say: "Think it all went very well today. Shola seems very nice. Spoke with her briefly at the end of the lesson." "Sarahlynn has been nothing but a source of strength and encouragement for my daughter Ella. After struggling with confidence at school and feeling embarrassed to put her hand up in class, she was falling behind. Since Sarahlynn has been working with her, she has gone up a Math set and has become noticeably more relaxed in social settings. We couldn’t be more proud."

IELTS exam preparation course. An live online course that will prepare you for IELTS exam success. Get your IELTS score

Half Day Update in National Cohort Immunisations (Adult/Child)This half-day update course offers a focused and comprehensive review of national cohort immunisations for both adults and children. Designed as an annual update for professionals who have already completed a two-day foundation course, this session aligns with the recommendations by Public Health England. The course content fulfills the mandatory requirements outlined in the Public Health England (2018) National Minimum Standards and Core Curriculum for Registered Healthcare Practitioners. Agenda: 09:00: Registration 09:10: Introduction and Course Objectives 09:45: Current Issues in Vaccination 10:00: Changes/Updates to National Immunisation Schedules for Adults and Children 10:45: Coffee Break 11:00: Quality and Outcomes Framework (QOF) Updates 11:20: Cold Chain Management 11:40: Anaphylaxis Overview 11:55: Review of Current Practice - Identifying Opportunities for Improvement 12:10: Question and Answer Session for Shared Learning and Addressing Common Problems in Primary Care Learning Outcomes:By the conclusion of this half-day update course, participants will be able to:1. Comprehend Legal Aspects of Vaccination Delivery: - Understand the legal and regulatory framework surrounding the administration of vaccinations, ensuring compliance with relevant guidelines and regulations.2. Review Best Practices for Cold Chain and Vaccine Storage: - Assess and reinforce proper procedures for maintaining the cold chain, ensuring the safety and efficacy of vaccines through meticulous storage practices.3. Enhance Risk Assessment Skills for Safe Vaccination Programs: - Review and apply robust risk assessment methodologies to ensure the secure and effective delivery of vaccination programs.4. Provide Current Vaccine and Disease Information: - Demonstrate an up-to-date knowledge of vaccines, their indications, contraindications, and the diseases they protect against, enabling informed and accurate patient education.5. Encourage and Explore Accurate Documentation: - Promote the importance of accurate and comprehensive documentation throughout the vaccination process, including consent forms, vaccine records, and adverse event reporting.6. Foster Discussion of Practice Challenges and Solutions: - Create an environment for open dialogue and collaborative learning, facilitating the exchange of experiences, challenges, and effective solutions within the realm of cohort immunisations.This concise update session is designed to reinforce foundational knowledge, ensure compliance with current standards, and empower healthcare professionals to continue delivering safe, effective, and informed vaccination services.

Learn everything you need to know to be fully competent with Window OS. This syllabus takes you around the basics and then on another deep dive into all the elements. Discover things you never knew and speed up your experience using Windows OS. Module 1: Introduction to Windows OS • Understanding the Windows operating system • Navigating the Windows interface • Customizing system settings and preferences Module 2: File Management • Managing files and folders in Windows Explorer • Copying, moving, and renaming files • Using the Recycle Bin and data recovery Module 3: Windows Built-in Apps • Using Microsoft Edge for web browsing • Effective web searching using search engines • Email management with Windows Mail • Calendar and task management with Windows Calendar Module 4: Software Installation and Updates • Installing and updating software applications • Managing and uninstalling programs • Windows Store and app installations Module 5: Microsoft Office Basics • Introduction to Microsoft Office suite • Using Microsoft Word for document creation • Basic spreadsheet management with Microsoft Excel Module 6: Microsoft Office Intermediate Skills • Advanced features in Microsoft Word • Creating and formatting spreadsheets in Microsoft Excel • Creating dynamic presentations with PowerPoint Module 7: Multimedia and Graphics • Basic image editing with Paint • Using Windows Photo app for photo management • Creating graphics with Paint 3D Module 8: Productivity and Collaboration • Using OneDrive for cloud-based storage and collaboration • Working with Windows Sticky Notes and To-Do • Collaborative editing with Microsoft Office Online Module 9: Troubleshooting and Maintenance • Identifying and resolving common Windows issues • Using Task Manager for performance monitoring • Maintenance tasks for Windows OS Module 10: Windows Security and Privacy • Overview of Windows security features • Online safety and privacy best practices • Protecting personal data and devices Module 11: Advanced Windows Features • Customizing the Windows Start Menu and Taskbar • Using Cortana for voice commands and search • Virtual desktops and advanced multitasking Module 12: Using AI and Chat GPT • Introduction to AI and Chat GPT technology • Exploring AI-powered features in Windows • Using Chat GPT for productivity and assistance Module 13: Browsing and Search Engines • Effective use of web browsers • Utilizing search engines for research • Online safety and privacy while browsing Module 14: Cybersecurity • Understanding cybersecurity threats • Protecting against malware and phishing attacks • Secure online practices and password management Module 15: Software Installation and Factory Reset • Installing and updating software applications • Factory resetting a Windows device • Data backup and recovery during resets Module 16: Final Projects and Assessment • Culminating projects showcasing Windows OS skills • Practical exams assessing Windows software knowledge and skills • Preparing for industry-recognized certifications (optional) Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.