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The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

This free introductory training webinar is designed to raise awareness of children of parents with a mental illness.

Eliminating negative dating behaviour Addressing stress and fear of dating Online dating assistance Help with past relationship emotional trauma Dating advice for singles Help with dating direction Relationship guidance Dating education and positive mindset training https://relationshipsmdd.com/product/8-face-to-face-sessions/

Motivation Skills Course Overview: This course on Motivation Skills provides learners with a comprehensive understanding of the key principles and strategies behind effective motivation. It covers essential techniques that can be applied in various personal and professional settings to enhance performance, engagement, and productivity. By exploring core motivational theories and practical methods, the course equips learners with the tools to inspire and energise individuals or teams, making it invaluable for anyone looking to create a motivating environment. Learners will finish the course with a strong grasp of motivational skills, ready to apply them in their everyday interactions. Course Description: In this course, learners will dive into the fundamentals of motivation, including the psychological theories that underpin human drive and behaviour. Topics such as motivational techniques, strategies for sustained engagement, and ways to effectively influence others will be explored. The course provides learners with a structured approach to boosting motivation in themselves and others, enhancing productivity and morale. Learners will gain a strong understanding of how to adapt motivational strategies to different contexts and individuals, offering them the ability to drive results in diverse professional and personal environments. Motivation Skills Curriculum: Module 01: Introduction Module 02: Motivational Skills Module 03: Motivational Strategies Module 04: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their leadership skills. Professionals aiming to enhance team engagement and performance. Beginners with an interest in psychology or human behaviour. Managers looking to foster a positive work culture. Career Path: Motivational Speaker Team Leader or Manager HR Specialist Coaching and Mentoring Roles Workplace Wellness Coordinator

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

This seminar supports you to implement ideas from the Six Stages Framework. It is designed for those who are reading or have read my book Understanding and Dealing with Everyday Racism- The Six Stages Framework

Course Overview This comprehensive Level 5 course is designed to empower aspiring and current training professionals with the knowledge, techniques, and confidence to coach and mentor other trainers towards excellence. "Train the Trainer Coach: Trainer's Guide to Growth & Excellence" offers an in-depth exploration of modern training principles, coaching methodologies, and leadership strategies specifically tailored for those responsible for developing trainers within organisations. The programme focuses on structured learning, reflective practice, and strategic development—equipping learners with the ability to build impactful training environments and promote a culture of continuous improvement. Upon completion, learners will be able to support trainer performance, implement quality training systems, and lead professional growth initiatives within learning and development settings. Course Description This advanced training programme delves into the art and science of coaching trainers, providing a strategic approach to building trainer capacity and fostering excellence in learning delivery. Learners will explore key areas including adult learning theory, coaching psychology, feedback models, training evaluation, and performance enhancement. The course encourages analytical thinking and self-awareness, allowing participants to reflect on their own coaching style while developing frameworks to guide and support others. Whether you're managing a team of in-house trainers or aspiring to take on leadership roles in learning and development, this course provides a structured pathway to help you elevate the effectiveness of training programmes. Learners will also develop their skills in strategic planning, talent development, and fostering engagement across diverse learning cohorts. Course Modules: Module 01: Train the Trainer Coach: Complete Guide to Coaching Trainers (See full curriculum) Who is this course for? Individuals seeking to become coaching-focused training professionals. Professionals aiming to support the development of trainers within organisations. Beginners with an interest in coaching, mentoring, or learning and development. Training managers and HR personnel responsible for upskilling training teams. Career Path Learning and Development Coach Training Manager Corporate Trainer Development Lead Learning Consultant Organisational Development Specialist

Presentation Skills Course Overview This course on Presentation Skills is designed to help learners develop the confidence and techniques necessary to deliver engaging and effective presentations. It covers key aspects of presentation delivery, from understanding audience psychology to mastering various engagement techniques. Learners will be guided on how to structure content, use humour, and create a safe, welcoming environment for their audience. By the end of the course, participants will be equipped with the skills to deliver presentations that are not only informative but also captivating and memorable. Course Description Throughout this course, learners will explore the essential principles behind effective presentation techniques. The content includes creating a sense of security for the audience, fostering a positive atmosphere, and using humour to enhance engagement. Learners will also delve into methods of connecting with different audience types, ensuring their message is both clear and compelling. The course will include modules that focus on both verbal and non-verbal communication, giving learners the ability to present confidently in any setting. By the end of this course, participants will be prepared to present with impact, regardless of their experience level. Presentation Skills Curriculum Module 01: Introduction to Archetype Module 02: Make Your Audience Feel Safe Module 03: Make Your Audience Feel Good Module 04: Make Your Audience Laugh Module 05: Course Wrap Up (See full curriculum) Who is this course for? Individuals seeking to improve their public speaking skills. Professionals aiming to enhance their communication and presentation abilities. Beginners with an interest in presentation techniques. Anyone looking to build confidence when presenting to groups. Career Path Public Speaking Coach Corporate Trainer Event Speaker Communications Specialist Marketing and Sales Presentations