1353 Courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management

Scrum Master Workshop: In-House Training A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. What you will Learn You'll learn how to: Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum Guide the Scrum team in their responsibilities Write requirements in the form of user stories Define Ready and Done Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional Teams Building Effective Teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content

This course will provide staff with the practical knowledge and skills to carry out their duties in the event of a fire

Portfolio Management for Stakeholders: In-House Training This course equips and enables project, program, and functional managers (line managers) to support and contribute to starting, restarting or sustaining the implementation and effectiveness of portfolio management in an organization. Emphasis is on improving collaboration and planning between functional business areas and project/program organizations responsible for delivering investments in business change through successful delivery of projects and programs. Good functional, project, and program managers become 'great' when they understand, advocate, and effectively contribute to achieving 'real' business value through portfolio management. What you Will Learn At the end of this program, you will be able to: Outline the benefits of portfolio management State the importance of linking the strategic objectives to the initiatives in the organization Chart the portfolio governance structure Assist in the inventory of ongoing and new initiatives Identify portfolio and sub-portfolio categories Support the PMO in the prioritization of initiatives using Multi-criteria Analysis and other selection tools Collaborate with the PMO in balancing the portfolio based on the optimal use of resources and priorities Participate in resource forecasting and planning Demonstrate thresholds and variance reporting criteria Describe the purpose of Stage Gate Funding Report status against a portfolio delivery plan Present your initiative in Stage Gate Reviews List the benefits that are being realized by the initiative Foundation Concepts Portfolio Life Cycles Portfolio Governance Prioritizing Initiatives Prioritize Foundation Multi-Criteria Analysis Analytical Hierarchy Process (AHP) Strategic Alignment Balancing the Portfolio Resources, Budgets, and Equipment Communicating Decisions Planning the Portfolio Planning Review Cycles Using Stage Gate Funding Setting Thresholds and Variance Reporting Tool Examples Portfolio Delivery 'Cycle' Project and Program Life Cycles Stage Gate Reviews Interaction with the Portfolio Delivery Board Project, Program, and Functional Managers Roles and Responsibilities

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for Professionals preparing to become CRISC certified. Risk practitioners Students or recent graduates Overview At course completions, students will understand the essential concepts in the 4 ISACA CRISC domains: Governance IT Risk Assessment Risk Response and Reporting Information Technology and Security This 3 Day CRISC course is geared towards preparing students to pass the ISACA Certified in Risk and Information Systems Control examination. The course covers all four of the CRISC domains, and each section corresponds directly to the CRISC job practice. CRISC validates your experience in building a well-defined, agile risk-management program, based on best practices to identify, analyze, evaluate, assess, prioritize and respond to risks. This enhances benefits realization and delivers optimal value to stakeholders. GOVERNANCE - a. Organizational Governance Organizational Strategy, Goals, and Objectives Organizational Structure, Roles, and Responsibilities Organizational Culture Policies and Standards Business Processes Organizational Assets GOVERNANCE - b. Risk Governance Enterprise Risk Management and Risk Management Framework Three Lines of Defense Risk Profile Risk Appetite and Risk Tolerance Legal, Regulatory, and Contractual Requirements Professional Ethics of Risk Management IT RISK ASSESSMENT - a. IT Risk Identification Risk Events (e.g., contributing conditions, loss result) Threat Modelling and Threat Landscape Vulnerability and Control Deficiency Analysis (e.g., root cause analysis) Risk Scenario Development IT RISK ASSESSMENT - b. IT Risk Analysis and Evaluation Risk Assessment Concepts, Standards, and Frameworks Risk Register Risk Analysis Methodologies Business Impact Analysis Inherent and Residual Risk RISK RESPONSE AND REPORTING - a. Risk Response Risk Treatment / Risk Response Options Risk and Control Ownership Third-Party Risk Management Issue, Finding, and Exception Management Management of Emerging Risk RISK RESPONSE AND REPORTING - b. Control Design and Implementation Control Types, Standards, and Frameworks Control Design, Selection, and Analysis Control Implementation Control Testing and Effectiveness Evaluation RISK RESPONSE AND REPORTING - c. Risk Monitoring and Reporting Risk Treatment Plans Data Collection, Aggregation, Analysis, and Validation Risk and Control Monitoring Techniques Risk and Control Reporting Techniques (heatmap, scorecards, dashboards) Key Performance Indicators Key Risk Indicators (KRIs) Key Control Indicators (KCIs) INFORMATION TECHNOLOGY AND SECURITY - a. Information Technology Principles Enterprise Architecture IT Operations Management (e.g., change management, IT assets, problems, incidents) Project Management Disaster Recovery Management (DRM) Data Lifecycle Management System Development Life Cycle (SDLC) Emerging Technologies INFORMATION TECHNOLOGY AND SECURITY - b. Information Security Principles Information Security Concepts, Frameworks, and Standards Information Security Awareness Training Business Continuity Management Data Privacy and Data Protection Principles

Managing Benefits™ Practitioner: In-House Training Managing Benefits™ provides generally applicable guidance encompassing benefits management principles, practices, and techniques. The purpose of the Practitioner-level qualification is to confirm whether you have achieved sufficient understanding of how to apply and tailor the Managing Benefits guidance and, specifically, the principles, practices, techniques, roles, and documentation in a scenario situation. A Practitioner candidate should, with suitable support, be able to plan, implement, sustain, and measure benefits management while adapting to different organizational environments. You should also be able to: Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle, together with the accountabilities and responsibilities of each of the defined roles Evaluate examples of benefits management information (documents) Analyse the solutions adopted in relation to a given scenario This course will prepare you to take and pass the Practitioner exam, which is held on the afternoon of the second day. Using APMG-provided sample exam papers and additional project case studies, you will learn how to apply what you've learned during the Foundation course and how to approach the scenario-based Practitioner exam, which is aimed at testing your ability to apply Managing Benefits in an actual project environment (via simulated case study). What You Will Learn You'll learn how to: Plan for the implementation of benefits management Select appropriate strategies to sustain and measure progress Select and adapt principles, practices, and techniques to suit different organizational environments Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle together with the accountabilities and responsibilities of each of the defined roles Evaluate examples of benefits management information (documents) Analyse the solutions adopted in relation to a given scenario Improve your ability to pass the APMG Managing Benefits Practitioner Certification exam Introductions Course structure Course goals and objectives Overview and Principles Review Managing Benefits Practices Managing Benefits Practitioner Exam Preparation Practitioner Exam Briefing Review of and practice with APMG sample questions and test papers Sample project case study scenarios to apply the concepts in practice and deepen the learning Sample Practitioner Exam Debrief Results from Sample Practitioner Exam APMG Managing Benefits Practitioner Exam

Managing Benefits™ Practitioner: Virtual In-House Training Managing Benefits™ provides generally applicable guidance encompassing benefits management principles, practices, and techniques. The purpose of the Practitioner-level qualification is to confirm whether you have achieved sufficient understanding of how to apply and tailor the Managing Benefits guidance and, specifically, the principles, practices, techniques, roles, and documentation in a scenario situation. A Practitioner candidate should, with suitable support, be able to plan, implement, sustain, and measure benefits management while adapting to different organizational environments. You should also be able to: Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle, together with the accountabilities and responsibilities of each of the defined roles Evaluate examples of benefits management information (documents) Analyse the solutions adopted in relation to a given scenario This course will prepare you to take and pass the Practitioner exam, which is held on the afternoon of the second day. Using APMG-provided sample exam papers and additional project case studies, you will learn how to apply what you've learned during the Foundation course and how to approach the scenario-based Practitioner exam, which is aimed at testing your ability to apply Managing Benefits in an actual project environment (via simulated case study). What You Will Learn You'll learn how to: Plan for the implementation of benefits management Select appropriate strategies to sustain and measure progress Select and adapt principles, practices, and techniques to suit different organizational environments Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle together with the accountabilities and responsibilities of each of the defined roles Evaluate examples of benefits management information (documents) Analyse the solutions adopted in relation to a given scenario Improve your ability to pass the APMG Managing Benefits Practitioner Certification exam Introductions Course structure Course goals and objectives Overview and Principles Review Managing Benefits Practices Managing Benefits Practitioner Exam Preparation Practitioner Exam Briefing Review of and practice with APMG sample questions and test papers Sample project case study scenarios to apply the concepts in practice and deepen the learning Sample Practitioner Exam Debrief Results from Sample Practitioner Exam APMG Managing Benefits Practitioner Exam

SMTP training course description A hands on course focusing on the workings of email systems and the standard protocols that they use. The course is not specific to any particular implementation, but some vendor specifics are noted. Linux and Microsoft machines are used in hands on sessions to reinforce the theory of major sessions. The course concentrates on troubleshooting and interworking using network sniffing and protocol inspection rather than "which buttons to push". What will you learn Describe and explain SMTP MIME POP3 IMAP PGP, GPG, S/MIME SPF, DKIM, DMARC Configure mail routing Secure email systems SMTP training course details Who will benefit: Technical staff responsible for email systems. Prerequisites: TCP/IP foundation for engineers. Duration 3 days SMTP training course contents SMTP architecture What is SMTP, email before SMTP, SMTP history, the different protocols, clients, servers. Email composition, transmission, delivering emails, storing and reading emails. MUAs, MTAs, POP3, IMAP, SMTP, DNS, webmail. Hands on Setting up MTAs and MUAs and sending a simple email using telnet. The SMTP protocol SMTP protocol stack, SMTP headers, HELO, SMTP mail, MAIL FROM, RCPT TO, DATA, SMTPUTF8, 8BITMIME, TURN, EHLO, ETRN, 3 digit replies. Hands on Analysing SMTP packets on a network. DNS and SMTP SMTP forwarding, SMTP relays, interoperation, how SMTP uses DNS, MX records. Hands on Setting up mail relays. SMTP headers IMF data, From, to, cc, bcc, sender and recipient headers, message Ids, received trails, in-reply-to, received-SPF, mail list headers. Hands on Using clients to analyse details from mail headers, including true originators and path of emails. MIME Email attachments, MIME versions, content type headers, encoding, base 64, binary data, multi part headers, troubleshooting attachments. Hands on Analysing MIME headers and attachments. POP3 What is POP3, where to use POP3, authorisation, transactions, POP3 commands: USER, PASS, STAT, LIST, RETR, DELE. Hands on Setting up a POP3 server, analysing POP3 packets on a network. IMAP and IMAPS What is IMAP, where to use IMAP, authorisation, mailbox structure, IMAP commands: LOGIN, AUTHENTICATE, LIST, CREATE, Examine (message flags), SELECT, STORE. Hands on Setting up an IMAP server and analysing IMAP packets on a network. Interoperation Mail gateways, addressing, Exchange, sendmail. Email security Basics, Transport level: STARTTLS. Content: PGP/GPG, mail signing and encryption, S/MIME, digital certificates, secure email submission. Hands on Setting up and using a PGP key, configure MTAs to use TLS. Email authentication and spam prevention Mail relays, grey listing, block list & RBL, DNSBL (Real-time Black hole List), White list, SPF, Domain Keys Identified Mail (DKIM), Author Domain Signing Practices (ADSP), Abuse Report Format (ARF), Domain-based Message Authentication, Reporting and Conformance (DMARC). Hands on Relay spamming and the blocking spamming.

BOHS P304 is designed to give practical guidance on assessing the health risks caused by hazardous substances, in order to meet the requirements of the Control of Substances Hazardous to Health (COSHH) Regulations 2002 for a 'suitable and sufficient' risk assessment.

The main subject areas of the course are: Revision of legislation and guidance Revision of asbestos in buildings Controlling work on the fabric of the building Developing a strategy for Compliance The asbestos management plan - reviewing/maintaining/improving