115 Courses delivered Live Online

Workplace Mediation

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Come along to this free virtual masterclass to learn about Data Trust Scales and how they can be used to get stakeholders to care about the quality of their data.

Part 1: ‘Lunch and Learn’ with Max & Fi ✨ ( About 15-20 min) Max and Fi will share various psychological models, resources and ideas to help you feel positive, purposeful and inspired in your EP career. We draw upon positive psychology, with the aim of helping you feel motivated, engaged and purposeful in your EP Career. Part 2: Time to connect 🧠🧠 ( About 40-45 min) Come and find your 'tribe' and connect with like-minded EPs. W e will organise breakout rooms for small group chats, reflections and connection-building within the EP community. You might want to share some ideas with others, find out what others are up to, make connections and explore possible collaborations. Maybe you're feeling isolated (easy in this role!) and just fancy some EP company and connection. We will offer some prompts for your chats and do our best to reduce any awkwardness and make it fun and friendly! Come with an open mind. Be brave. Be curious. See where the session takes you... Bring your own lunch and a cup of PositiviTEA. If your cup is feeling a bit empty, we hope we can fill it during the session* * This is a metaphor. No actual tea is included ;) P.s. Sorry this session is not suitable for aspiring EPs . Please do look out for more appropriate events via Twitter.

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.