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This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace. To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way. Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement. This workshop will enable you to: Understand what the role of the manager is Engage and inspire a team to perform Recognise the range of styles appropriate for different situations and how your communication style impacts Provide clear direction on your team's purpose, role and responsibilities Understand how to create a motivating environment for those who report to you Hold them accountable for delivery Hold performance conversations Review and evaluate your learning and have a plan to take back and implement at work 1 Bringing the role to life Starting the day with sharing your current ideals and approaches using the pre workshop task Understanding what you bring to your role and your objectives for the day 2 The role and responsibilities of a manager: an overview Responsibility and accountability Producing results Managing teams Developing individuals 3 Communication excellence The model of a team communicator What type of communicator are you and what about your team? Practical interactive group exercise 4 Your role as a team leader - shaping how we work using the organisation's values Your role Your team's role Enabling your team to deliver in a changing mindset 5 Engaging and motivating your team Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context Peer and group task and discussion 6 Addressing motivation at team and individual level in times of change Exercises:Identifying approaches to motivating people at work based on a work based model of motivation: team taskExploring a behavioural model of motivation: team discussion Review in plenary 7 Holding people accountable The work cycle model of team performance: Agree purposeSet objectivesMonitor performanceProvide feedbackCompliance vs. commitment Professional discussion in small groups Exercise: Practising short conversations using peer coaching support 8 Review of learning and action planning Personal review and action planning Group review of learning Evaluation

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Become free from Anxiety and say goodbye to managing your anxiety and start living a happy and content life. This masterclass will show you can change how your mind works to eliminate the negative and debilitating emotional impact of anxiety, once and for all!

Duration 5 Days 30 CPD hours This course is intended for This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures, Providing operational support, Managing systems for monitoring system performance and availability, Writing and deploying scripts for task automation and system administration. Overview #NAME? Red Hat System Administration I (RH124) equips you with Linux© administration "survival skills" by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134). 1 - Getting Started with the GNOME Graphical Desktop Get started with GNOME and edit text files with gedit 2 - Manage Files Graphically with Nautilus Manage files graphically and access remote systems with Nautilus 3 - Get Help in a Graphical Environment Access documentation, both locally and online 4 - Configure Local Services Configure the date and time and configure a printer 5 - Manage Physical Storage Understand basic disk concepts and manage system disks 6 - Manage Logical Volumes Understand logical volume concepts and manage logical volumes 7 - Monitor System Resources Manage memory and CPU utilization 8 - Manage System Software Manage system software locally and using Red Hat Network (RHN) 9 - Get Started with Bash Understand basic shell concepts, execute simple commands, and use basic job control techniques 10 - Get Help in a Textual Environment Use man and info pages and find documentation in /usr/share/doc 11 - Establish Network Connectivity Understand basic network concepts; configure, manage, and test network settings 12 - Administer Users and Groups Manage users and groups 13 - Manage Files from the Command Line Understand Linux filesystem hierarchy; manage files from the command line 14 - Secure Linux File Access Understand Linux file access mechanisms; manage file access from the GUI and the command line 15 - Administer Remote Systems Share and connect to a desktop; use SSH and rsync 16 - Configure General Services Manage services; configure SSH and remote desktops 17 - Manage Physical Storage II Manage filesystem attributes and swap space 18 - Install Linux Graphically Install Red Hat Enterprise Linux and configure the system with firstboot 19 - Manage Virtual Machines Understand basic virtualization concepts; install and manage virtual machines 20 - Control the Boot Process Understand runlevels and manage GRUB 21 - Deploy File Sharing Services Deploy an FTP server and a web server 22 - Secure Network Services Manage a firewall; understand SELinux concepts and manage SELinux 23 - Comprehensive Review Get a hands-on review of the concepts covered throughout the course

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. Overview Learn how to create queries in BEx Query DesignerLearn how to use advanced query functionsLearn how to perform OLAP analysis In this course, students obtain the knowledge to create query definitions using the BEx Query Designer and to make them available for OLAP analysis. Data Warehousing Describing Data Warehousing Describing Data Warehouse Architecture Using Reporting Tools Navigation Options in Reports Using the Navigation Options in Reports Saving Analysis Views Simple Queries Creating Simple Queries Finding a Query Filtering Query Definition Data Configuring Query Properties Key Figures and Structures in Queries Creating Restricted Key Figures Creating Calculated Key Figures Creating a New Formula with Boolean Operators Configuring Properties of Key Figures Using Exception and Nested Exception Aggregation Queries with Multiple Structures Creating Structures Resolving Formula Collision Designing Detailed Queries with the Cell Editor Characteristics and Hierarchies in Queries Configuring the Properties of Characteristics Running Display and Navigation Attribute Queries Adding Hierarchies to Reports Adding External Hierarchies to a Report Using Hierarchies and Structures Creating External Hierarchies Variables in Queries Using Variables Creating Characteristic Value and Text Variables in Queries Creating Hierarchy and Hierarchy Node Variables in Queries Creating Formula Variables in Queries Activating Business Content Variables Exceptions and Conditions in Queries Creating Exceptions in Query Design Creating Conditions in Query Design Report-Report Interface Using the Report-Report Interface Query Performance Optimization Optimizing Query Performance Configuring Query Read Mode Use Performance Monitoring Tools Queries Management and Authorizations Overview Managing Query Objects Describing Authorizations Reporting Options Outlining Reporting Options for SAP NetWeaver BW Additional course details: Nexus Humans BW305 SAP Business Warehouse Query Design and Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BW305 SAP Business Warehouse Query Design and Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for system and network administrators responsible for installation, setup, configuration, and administration of BIG-IP DNS systems. This course gives networking professionals a functional understanding of the BIG-IP DNS system as it is commonly used. The course covers configuration and ongoing management of the BIG-IP DNS system, and includes a combination of lecture, discussion, and hands-on labs. Module 1: Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Provision the BIG-IP System and Confirm Network Configuration Module 2: Introducing the Domain Name System (DNS) and BIG-IP DNS Understanding the Domain Name System (DNS) Reviewing the Name Resolution Process Implementing BIG-IP DNS Using DNS Resolution Diagnostic Tools Module 3: Accelerating DNS Resolution Introducing DNS Resolution with BIG-IP DNS BIG-IP DNS Resolution Decision Flow Configuring BIG-IP DNS Listeners Resolving DNS Queries in the Labs (Lab Zone Records) Load Balancing Queries to a DNS Server Pool Accelerating DNS Resolution with DNS Cache Accelerating DNS Resolution with DNS Express Introducing Wide IPs Using Other Resolution Methods with BIG-IP DNS Integrating BIG-IP DNS into Existing DNS Environments Module 4: Implementing Intelligent DNS Resolutions Introducing Intelligent DNS Resolution Identifying Physical Network Components Identifying Logical Network Components Collecting Metrics for Intelligent Resolution Configuring Data Centers Configuring a BIG-IP DNS System as a Server Configuring a BIG-IP LTM System as a Server Establishing iQuery Communication between BIG-IP Systems Configuring a Non-F5 Server Defining Links and Routers Configuring Wide IP Pools Configuring Wide IPs Managing Object Status Using the Traffic Management Shell (TMSH) Module 5: Using LDNS Probes and Metrics Introducing LDNS Probes and Metrics Types of LDNS Probes Excluding an LDNS from Probing Configuring Probe Metrics Collection Module 6: Load Balancing Intelligent DNS Resolution Introducing Load Balancing on BIG-IP DNS Using Static Load Balancing Methods Round Robin Ratio Global Availability Static Persist Other Static Load Balancing Methods Using Dynamic Load Balancing Methods Round Trip Time Completion Rate CPU Hops Least Connections Packet Rate Kilobytes per Second Other Dynamic Load Balancing Methods Virtual Server Capacity Virtual Server Score Using Quality of Service Load Balancing Persisting DNS Query Responses Configuring GSLB Load Balancing Decision Logs Using Manual Resume Using Topology Load Balancing Module 7: Monitoring Intelligent DNS Resources Exploring Monitors Configuring Monitors Assigning Monitors to Resources Monitoring Best Practices Module 8: Advanced BIG-IP DNS Topics Implementing DNSSEC Setting Limits for Resource Availability Using iRules with Wide IPs Introducing Other Wide IP Types Implementing BIG-IP DNS Sync Groups Module 9: Final Configuration Projects Final Configuration Projects

Duration 3 Days 18 CPD hours This course is intended for Any Managed Service Provider who is designing VMware SD-WAN solutions or managing SD-WAN networks for their customers. Overview By the end of this course, you should be able to meet the following objectives: Explain VMware SD-WAN architecture Outline VMware SD-WAN key components Discuss various Managed Service Provider (MSP) use cases and deployment options Deploy VMware SD-WAN Gateway, and VMware SD-WAN Edge Manage VMware SD-WAN Cloud VPN Design VMware SD-WAN for performance and scalability Configure the Partner Gateway handoff Customers demand a scalable, secure, and manageable VMware SD-WAN? by VeloCloud©. To deliver a successful solution you must understand VMware SD-WAN architecture, know how the features can solve customer use cases, and be able to design a VMware SD-WAN that can be easily deployed, managed, and expanded. Course Introduction Introductions and course logistics Course objectives Architecture and Core Features Evaluate the current state of the enterprise WAN and limitations for growth Describe the key components and features of the VMware SD-WAN architecture Explain VMware SD-WAN component placement and interactions between components List VMware SD-WAN core value differentiators Describe VMware SD-WAN core features Evaluate the effect of VMware SD-WAN differentiators on a SD-WAN site deployment VMware SD-WAN MSP use Cases, Deployment Models, and License Models Compare VMware SD-WAN use cases List VMware SD-WAN deployment models Describe each VMware SD-WAN license model Zero Touch Provisioning Provision VMware SD-WAN Edges Describe the workflow of a VMware SD-WAN Edge activation. Provision a VMware SD-WAN Virtual Edge on VMware ESXi VMware SD-WAN Cloud VPN Configure the VMware SD-WAN Cloud VPN Consider the availability settings when deploying a Cloud VPN Describe the packet flow in a Cloud VPN Routing and Branch Design Control SD-WAN overlay and underlay route advertisement Overlay flow control Describe best practices when designing VMware SD-WAN with BGP Evaluate branch design options VMware SD-WAN Security Explain VMware SD-WAN security architecture Describe VMware SD-WAN Edge security capabilities High Availability Designs Distinguish between Standard and Enhanced High Availability (HA) and Virtual Router Redundancy Protocol (VRRP) Designing for Performance and Scale List the SD-WAN factors that influence scalability and performance Describe VMware SD-WAN Edge Clustering Standing up a Partner Gateway Describe VMware SD-WAN Gateway functionality and roles Provision a VMware SD-WAN Gateway from VMware SD-WAN Orchestrator Demonstrate the procedure to install a VMware SD-WAN Gateway on ESXi Describe how BGP works together with a Partner Gateway hand-off MSP Operations and Version Management Identify the appropriate documentation Demonstrate account management Describe the VMware SD-WAN upgrade sequence Demonstrate a VMware SD-WAN Edge and VMware SD-WAN Gateway upgrade

Duration 5 Days 30 CPD hours This course is intended for Experienced system administrators and network administrators Overview By the end of the course, you should be able to meet the following objectives: Describe the NSX Advanced Load Balancer architecture Describe the NSX Advanced Load Balancer components and main functions Explain the NSX Advanced Load Balancer key features and benefits Deploy and configure the NSX Advanced Load Balancer infrastructure within private or public clouds using Write and No-Access Cloud Connectors Explain, deploy, and configure Service Engines Explain and configure local load balancing constructs such as virtual services, pools, health monitors, and related components Explain and configure advanced virtual services and related concepts such as Subject Name Indication, Enhanced Virtual Hosting, and authentication of virtual services Explain and modify application behavior through profiles, policies, and DataScripts Describe Central licensing management using VMware NSX Advanced Load Balancer Enterprise with Cloud services (formerly Avi Pulse) Explain how to configure Role-Based Access Control (RBAC) in NSX Advanced Load Balancer Configure advanced services such as global server load balancing Describe how to use NSX Advanced Load Balancer REST API interfaces and related automation capabilities Describe and configure NSX Advanced Load Balancer application and infrastructure monitoring Gather relevant information and perform basic troubleshooting of applications that use built-in NSX Advanced Load Balancer tooling Identify the key features of VMware NSX Network Detection and Response This five-day, fast-paced course provides comprehensive training to install, configure, and manage a VMware NSX Advanced Load Balancer (Avi Networks) solution. This course covers key NSX Advanced Load Balancer (Avi Networks) features and functionality offered in the NSX Advanced Load Balancer 21.x release. Features include the overall infrastructure, virtual services, application components, global server load balancing, various cloud connectors, application troubleshooting, and solution monitoring. Hands-on labs provide access to a software-defined data center environment to reinforce the skills and concepts presented in the course. Course Introduction Introduction and course logistics Course objectives Introduction to NSX Advanced Load Balancer Introduce NSX Advanced Load Balancer Discuss NSX Advanced Load Balancer use cases and benefits Explain NSX Advanced Load Balancer architecture and components Explain the management, control, data, and consumption planes and their respective functions Virtual Services Configuration Concepts Explain virtual service components Explain virtual service types Explain and configure basic virtual service components such as application profiles and network profiles Virtual Services Configuration Advanced Concepts Explain the virtual service advanced components such as Wildcard VIP, Server Name Identification (SNI), and Enhanced Virtual Hosting (EVH) Explain the concept of virtual service VIP Sharing Explain different authentication mechanisms used for a virtual service such as LDAP, SAML, JSON Web Token, and OAUTH Profiles and Policies Explain application profiles and types such as L4, DNS, Syslog, HTTP, and VMware Horizon VDI Explain and configure advanced application HTTP profile options Describe network profiles and types Explain and configure SSL profiles and certificates Explain and configure HTTP, network, and DNS policies Pools Configuration Concepts Explain pools configuration options Describe the available load balancing algorithms Explain multiple health monitor types Explain multiple Persistence profiles Explain and configure pool groups Modifying Application Behavior Design and apply application solutions by using application profiles Design and apply application solutions by using network, HTTP policies, and DataScripts Explain DataScript fundamentals Explain and use NSX Advanced Load Balancer analytics to understand application behavior Describe and configure client SSL certificate validation Describe and configure virtual service DDoS, Rate limiting, and Throttling capabilities Modify network profile properties such as TCP connection properties Design and apply application solutions by using Persistence profiles NSX Advanced Load Balancer Infrastructure Architecture Explain management, control, data, and consumption planes and functions Describe control plane clustering and high availability Describe controller sizing and process sharing Describe Service Engine CPU and NIC architecture Explain tenants Configure properties of Service Engine groups Explain Service Engine group high availability modes Describe and configure active-standby high availability mode Explain Service Engine placement in multiple availability zones for public clouds Describe and configure elastic HA high availability mode (Active-Active, N+M) Explain Service Engine failure detection and self-healing Describe Service Engine as a router Explain virtual service scale-out options such as Layer 2 (Native), Layer 3 (BGP), and DNS-based Describe how to upgrade NSX Advanced Load Balancer Introduction to Cloud Connector Explain cloud connectors Review cloud connector integration modes List cloud connector types Review the different Service Engine image types in different ecosystems Installing, Configuring, and Managing NSX Advanced Load Balancer in No-Orchestrator Cloud Explain No-Access cloud concepts Configure No-Access cloud integration on bare metal Explain and configure Linux Server Cloud Explain and configure VMware No Orchestrator Describe the advanced configuration options available in bare metal (Linux Server Cloud) Installing, Configuring, and Managing NSX Advanced Load Balancer in VMware Environment: Cloud Configuration Introduce VMware integration options Explain and configure VMware Write Access Cloud Connector Explain NSX Advanced Load Balancer integration options in a VMware NSX environment Explain and configure NSX Cloud Connector for Overlay and VLAN-backed segments AWS Cloud Configuration Describe NSX Advanced Load Balancer public cloud integrations Explain different AWS components Explain and demonstrate AWS public cloud integration Deploy VMware NSX Advanced Load Balancer Controller, SEs, and virtual services in AWS Cloud Review Multi-AZ Support for virtual services in AWS cloud GCP Cloud Configuration Explain different GCP components Explain and demonstrate GCP public cloud integration Deploy NSX Advanced Load Balancer Controller, SEs, and virtual services in GCP cloud Azure Cloud Configuration Describe NSX Advanced Load Balancer public cloud integrations Explain different Microsoft Azure components Explain and demonstrate Azure public cloud integration Deploy NSX Advanced Load Balancer Controller, SEs, and virtual services in Azure Cloud NSX Advanced Load Balancer Enterprise with Cloud Services (Avi Pulse) Describe NSX Advanced Load Balancer public cloud services Explain different features of NSX Advanced Load Balancer Cloud Services Register the controller with Cloud Services DNS Foundations Review, discuss, and explain DNS fundamentals Describe NSX Advanced Load Balancer DNS and IPAM providers Global Server Load Balancing (GSLB) Introduce Global Server load balancing concepts and benefits Explain and configure the NSX Advanced Load Balancer infrastructure Explain and configure the DNS Virtual Service components Explain and configure GSLB Service Engine Group Describe and configure GSLB sites Explain and configure basic GSLB services to include pools and health monitors Describe GSLB Server Load Balancing algorithms Explain and configure health monitors based on data plane and control plane Describe GSLB Health Monitor Proxy Explain GSLB Site-Cookie Persistence Explain the different GSLB replication methods Role-Based Access Control (RBAC) Introduce local authentication in NSX Advanced Load Balancer Introduce remote authentication in NSX Advanced Load Balancer Review the different types of remote authentication Explain granular RBAC using labels NSX Advanced Load Balancer: Troubleshooting Introduce infrastructure and application troubleshooting concepts Describe troubleshooting based on control plane and data plane Explain application analytics and logs Describe client logs analysis Explain headers troubleshooting and packet capture mechanism Describe how to use CLI for detailed data plane troubleshooting Explain Service Engine logs Explain health monitors troubleshooting Explain BGP session troubleshooting Describe control plane troubleshooting, clustering, and cloud connector issues Events and Alerts Describe NSX Advanced Load Balancer events Describe and configure NSX Advanced Load Balancer alerts Describe NSX Advanced Load Balancer monitoring capabilities with SNMP, Syslog, and Email Introduction to NSX Advanced Load Balancer Rest API Introduce the NSX Advanced Load Balancer REST API interface Describe REST API Object Schema Explain and interact with REST API interface with

Duration 5 Days 30 CPD hours This course is intended for Experienced system administrators, system integrators, and consultants responsible for implementing and managing VMware Cloud Foundation Overview By the end of the course, you should be able to meet the following objectives: Describe design implications of VMware Cloud Foundation standard or consolidated architecture List requirements for VMware Cloud Foundation deployment Describe the VMware Cloud Foundation bring-up process and the VMware Cloud Foundation architecture Perform VMware Cloud Foundation bring-up Describe physical and virtual networking considerations Outline VMware Cloud Foundation storage options Use the VMware Imaging Appliance to image ESXi hosts Describe VMware Cloud Foundation multi-instance federation Use VMware Cloud Foundation™ SDDC Manager™ to perform operational tasks Describe user roles in VMware Cloud Foundation and VMware vSphere Manage users and passwords using VMware Cloud Foundation Manage certificate rotation for VMware Cloud Foundation components Use Active Directory integration to automate certificate generation and rotation Describe workload domains Manage workload domains in VMware Cloud Foundation Manage VMware NSX-T™ for VMware Cloud Foundation Describe use cases for Application Virtual Networks (AVNs) Meet vSphere with VMware Tanzu™ requirements Deploy a vSphere with Tanzu enabled workload domain Manage VMware vSAN™ storage in a workload domain Create vSAN storage policies Describe Cloud Native storage Describe the importance of business continuity measures in VMware Cloud Foundation Plan appropriate backup and restore workflows for VMware Cloud Foundation components Implement stretched clusters in VMware Cloud Foundation workload domains This five-day course includes instruction on the capabilities of VMware Cloud Foundation? and how to successfully plan, deploy, manage, and operate hybrid and cloud infrastructures, including customization. The course explains the architecture of VMware Cloud Foundation and explains licensing, certificates, and storage and network management. The course also covers workload domains, availability, life cycle management, and troubleshooting. Course Introduction Introductions and course logistics Course objectives VMware Cloud Foundation Overview Describe the VMware Cloud Foundation solution Describe VMware Cloud Foundation architecture Identify VMware Cloud Foundation components Describe VMware Cloud Foundation topology Define VMware Cloud Foundation terminology Day Zero Tasks Identify the requirements for deploying VMware Cloud Foundation Identify management domain sizing considerations Identify workload domain sizing considerations Detail design considerations for ESXi in management and VI workload domains Detail design considerations for vCenter in management and VI workload domains Detail the VMware Cloud Foundation bring-up process Identify information required for the Planning and Preparation Workbook Identify information required for the Deployment Parameter Workbook Describe how VMware Cloud Builder automates the deployment process Explain how the Deployment Parameter Workbook is imported into VMware Cloud Builder Recognize the configuration validation process performed by VMware Cloud Builder Detail the deployment of the management domain Recognize the options to image a host Identify the key capabilities of VIA Recognize how to use VIA for imaging the ESXi Nodes Post Deployment Operations Understand VMware Cloud Foundation integration with VMware Single Sign-On Configure user access to VMware Cloud Foundation Describe the importance of user roles in vSphere Configure identity sources in vSphere to use with VMware Cloud Foundation Manage passwords in VMware Cloud Foundation Explain the importance of using VMware Cloud Foundation to manage passwords for vSphere components Detail the best practices for password management for VMware Cloud Foundation Retrieve and secure the password list Describe the process for rotating passwords not managed by VMware Cloud Foundation VMware Cloud Foundation License Management Describe how to add license keys to the VMware Cloud Foundation inventory Describe how to view license keys in SDDC Manager Describe how to assign license keys Describe how to remove license keys Describe how to replace expiring licenses VMware Cloud Foundation Networking with NSX-T Describe NSX Management plane and Control planes Detail design considerations for workload domains with shared NSX Manager instances Detail design considerations for workload domains with dedicated NSX Manager instances Describe the spine-and-leaf design Describe the addressing scheme for the underlay Recognize possible variations of the spine-and-leaf design Describe the multi-NIC design Describe NSX Edge node design and BGP peering with the physical network Describe cluster design and rack design Explain dynamic routing with BGP Explain virtual IP addressing Describe logical switching Detail NSX Edge functions Define application virtual networks Describe management domain rack options List NSX Edge cluster requirements for vSphere with Tanzu Discuss NSX Edge cluster placement considerations Describe NSX-T Data Center deployment in VMware Cloud Foundation Explain how logical routing works in NSX-T Data Center Identify NSX Edge functions Describe data plane preparation for NSX-T Data Center Edge nodes in a workload domain Recognize Tier-0 and Tier-1 gateway topologies Recognize features of NSX distributed firewalls Describe the benefits of NSX Federation in VMware Cloud Foundation Identify NSX Federation Use Cases Explain NSX Federation Components and Architecture Discuss NSX Federation configuration basics Managing Workload Domains Define workload domains Detail design considerations for vSphere networking in management and VI workload domains Detail design considerations for storage in management and VI workload domains Recognize design choices for a consolidated design or standard design List the types of workload domains State scale limits for workload domains Identify use cases for multiple clusters in a workload domain List workload domain prerequisites Explain how to create a workload domain Describe how to scale a workload domain Explain how to delete a workload domain Describe host decommissioning vSphere with Tanzu in VMware Could Foundation Discuss the vSphere with Tanzu solution Define the role of Spherelet Describe the supervisor cluster control plane Define vSphere with Tanzu namespaces Describe the role of NSX-T networking components Discuss vSphere with Tanzu networking topology Describe VMware Container Networking with Antrea Describe control plane VM management networking requirements Plan appropriate IP address CIDR ranges for pod, ingress, and egress networking Describe prerequisites for vSphere with Tanzu cluster compatibility Deploy vSphere with Kubernetes Create a vSphere namespace Configure limits and permissions for a vSphere namespace Enabling Harbor Image Registry VMware Cloud Foundation Storage Management Identify vSAN architecture and components Recognize storage options for VMware Cloud Foundation Recognize the connectivity options for supplemental storage Explain why vSAN is the best option for VMware Cloud Foundation storage Recognize vSAN design considerations Identify sizing and performance considerations that impact the storage design Describe vSAN requirements for the management and workload domains Define deduplication and compression Discuss how to scale vSAN clusters in VMware Cloud Foundation Explain how storage policies work with VMware Cloud Foundation vSAN clusters Explain storage policy failure tolerance rules Identify a VM storage policy compliance status Relate storage policies to Kubernetes storage classes Describe persistent volumes Monitor Cloud Native Storage in the vSphere Client Availability and Business Continuity Identify steps in the SDDC Manager backup and restore process Recognize the importance of external service availability Describe native vSphere availability options Identify steps in the NSX backup and restore process Identify stretched cluster use cases Identify stretched cluster components Recognize stretched cluster requirements in VMware Cloud Foundation Prepare and deploy a vSAN stretched cluster using APIs VMware Cloud Foundation Certificate Management Describe public key infrastructure (PKI) Explain the purpose of certificate signing requests (CSRs) List the available CA options in SDDC Manager Describe how to view certificates Explain how to generate a CSR Describe how to replace and install certificates for VMware Cloud Foundation components List the available CA options in SDDC Manager Explain how to configure the Microsoft CA server Describe how to install certificates issued by the Microsoft CA server Explain how to add OpenSSL CA in SDDC Manager Describe how to install certificates issued by OpenSSL CA Explain how to install certificates issued by third-party CAs

Masterclasses? Refreshers? Introductions? It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time. Objectives for each individual session are set out below, as part of the session outlines. Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment. Session outlines 1 Stakeholder management Session objectives This session will help participants: Understand why stakeholders matter to projects Be able to identify and engage stakeholders Be able to categorise stakeholders by their significance 1 Key principles What does 'stakeholder' mean - in theory? What does this mean in practice? Why stakeholders matter Consequences of missing stakeholders The stakeholder management process:IdentifyAssessPlanEngage 2 Identifying stakeholders Rapid listing CPIG analysis PESTLE analysis Drawing on the knowledge and experience of others Other ways to identify stakeholders 3 Assessing stakeholders Which stakeholders are significant? Stakeholder radar Power-interest maps Power-attitude maps 4 Planning The adoption curve Dealing with obstacles Who should engage which stakeholder? How should the project's organisation be structured? How will communication happen? 5 Engaging Seven principles of stakeholder engagement 2 Requirements and prioritisation Session objectives This session will help participants: Understand how clarity of requirements contributes to project success Use different techniques for prioritising requirements Agree requirements with stakeholders Manage changes to requirements 1 Understanding and managing stakeholder needs and expectations What are 'requirements'? What is 'requirements management'? Sources of requirements - and the role of stakeholders Are stakeholders sufficiently expert to specify their needs? Do they understand the detail of what they want, or do they need help to tease that out? What do stakeholders want to achieve? Working within constraints Prioritising requirements - three techniques 2 MoSCoW prioritisation 'Must have', should have', 'could have, 'won't have this time' When to use MoSCoW 3 The Kano Model Customer satisfaction - 'attractive' and 'must-be' qualities When to use Kano 4 Value-based prioritisation Understanding risk v value Using risk v value to prioritise features and schedules 5 Agreeing requirements Perfect v 'good enough' Establishing acceptance criteria Requirements traceability Agreeing project scope 6 Changing requirements Why requirements change Why change control matters Impact on projects A formal change control process Paying for change - managing change for different types of project 3 Estimating Session objectives This session will help participants: Understand the different purposes estimates satisfy Be able to use different estimating techniques Understand how to achieve different levels of accuracy 1 Key principles What's an estimate? Informed guesswork What needs to be estimated? Costs, resources, effort, duration Tolerances Precision v accuracy 2 Estimating through the lifecycle Start Plan Do 3 Early estimates Comparative ('analogous') estimating Parametric estimating Using multiple estimating techniques 4 Bottom-up estimating Bottom-up ('analytical') estimating Pros Cons 5 Three-point estimating Three-point ('PERT': Programme Evaluation and Review Technique) estimating Uncertainty and the range of estimates Calculating a weighted average Three-point with bottom-up 4 Scheduling Session objectives This session will help participants: Understand how to create a viable schedule Be able to use different forms of schedule Understand the concept of the critical path 1 Key principles The planning horizon Rolling wave planning Release planning 2 Viable scheduling Creating a viable schedule Define the scope Sequence the work Identify the risks and build in mitigations Identify the resources Estimate the effort and durations Check resource availability Refine until a workable schedule is produced 3 Critical path analysis The critical path Network diagrams Sequence logic Practical application:Network diagram with estimated durationsThe 'forward pass'The 'backward pass'Calculating total floatIdentifying the critical pathCalculating free float Gantt charts 5 Risk and issue management Session objectives This session will help participants: Understand the difference between risks and issues Be able to identify and assess risks Understand ways of mitigating risks Manage issues 1 Key principles Understanding risk Threats and opportunities The risk management processPreparation - proactive risk managementThe process - identify, assess, plan, implementStakeholder communication Roles and responsibilities Risk management strategy The risk register Risk appetite 2 Risk identification Brainstorming Interviews Assumption analysis Checklists 3 Risk assessment and prioritisation Probability, impact and proximity Triggers Qualitative risk assessment Qualitative impact assessment Qualitative probability assessment Probability / impact grid Bubble charts Risk tolerance 4 Planning countermeasures To mitigate or not to mitigate? Categories of risk response Avoid and exploit Reduce and enhance Transfer Share Accept Contingency Secondary risks 5 Issue management What is an issue? Tolerances Issues and tolerances The PRINCE2 view of issues Ownership of issues An issue management process Issue register 6 Budgeting and cost control Session objectives This session will help participants: Understand what to include in a budget - and why Choose - and use - the appropriate estimating technique Align the budget with the schedule Understand how to monitor spend and control costs Trouble-shoot effectively to get projects back within budget Session format Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. 1 Where is the money coming from? Can we pay from revenue? Do we need to borrow? How long will the project take to pay back? The lifecycle of the budget Through-life costs Stakeholder involvement 2 Estimating costs Reminder: the relationship between estimates Reminder: possible estimating techniques What do we need to estimate?PeopleEquipmentMaterialsFacilities and operating costsWork package estimateEstimated project costs Estimating agile projects 3 Aligning budget and schedule Scheduling and financial periods Spreading the budget 4 Reserves and agreeing the budget Contingency reserve Management reserve Agreeing the budget 5 Cost control Planned spend over time Actual spend over time Work completed over time Evaluating different scenarios: delivery v spend 6 Trouble-shooting Why are we where we are? What has caused the project to spend at the rate it is? Why is it delivering at the rate it is? What are the root causes? What can we do about it?