1491 Courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those who want to understand and use soft skills to communicate, problem solve, and resolve conflict. Overview Upon successful completion of this course, participants will use soft skills to more effectively interact with people and improve communication skills. In this course, participants will develop a core set of ten soft skills. Getting Started Workshop Objectives Action Plan What are Soft Skills? Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned vs. Inborn Traits Practical Illustration Communication Ways We Communicate Improving Nonverbal Communication Listening Openness and Honesty Practical Illustration Team Work Identifying Capabilities Get Into Your Role Learn the Whole Process The Power of Flow Practical Illustration Problem Solving Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-Evaluation Practical Illustration Time Management The Art of Scheduling Prioritizing Managing Distractions The Multitasking Myth Practical Illustration Attitude and Work Ethic What Are You Working For? Caring for Others vs Caring for Self Building Trust Work Is Its Own Reward Practical Illustration Adaptibility/Flexibility Getting Over the Good Old Days Syndrome Changing to Manage Process Changing to Manage People Showing You?re Worth Your Weight in Adaptability Practical Illustration Self Confidence (Owning It) Confident Traits Self-Questionnaire Sure-fire Self-Confidence Building Tactics Build Up Others Practical Illustration Ability to Learn Wow, You Mean I?m Not Perfect? Listen with an Open Mind Analyze and Learn Clear the Air and Don?t Hold Any Grudges Practical Illustration Networking Redefine Need Identifying Others? Interests Reach Out When to Back Off Practical Illustration Wrapping Up Words From the Wise

Duration 1 Days 6 CPD hours This course is intended for In this course, students will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to use their time more effectively. Overview Upon successful completion of this course, students will take ownership of their time management in order to achieve their goals and lead a more productive life. In this course, students will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to use their time more effectively. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Setting SMART Goals The Three P's The SMART Way Prioritizing Your Goals Evaluating and Adapting The Power of Routines What is a Routine? Personal Routines Professional Routines Six Easy Ways to Simplify Your Life Scheduling Yourself The Simple Secret of Successful Time Management Developing a Tracking System Scheduling Appointments Scheduling Tasks Keeping Yourself on Top of Tasks The One-Minute Rule The Five-Minute Rule What To Do When You Feel Like You're Sinking Tackling New Tasks and Projects Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! Using Project Management Techniques The Triple Constraint Creating the Schedule Using a RACI Chart Creating a Workspace Setting Up the Physical Layout Ergonomics 101 Using Your Computer Efficiently Organizing Files and Folders Organizing Paper Files Organizing Electronic Files Scheduling Archive and Clean-Up Managing E-Mail Using E-mail Time Wisely Taking Action! Making the Most of Your E-mail Program Taking Time Back from Handheld Devices Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

This is a very popular, comprehensive, practical and experiential programme, covering: Assessing risks: Defines and demystifies risk and risk assessment. Risk assessments and a simple scoring system are introduced, and participants carry out assessments. Controlling risks: Cutting risks down, concentrating on the best techniques to control key risks and how to choose the right methods. Understanding your responsibilities: The legal framework; health & safety management systems. Identifying hazards: The main issues any organisation has to deal with: entrances and exits, work traffic, fire, chemicals, electricity, physical and verbal abuse, bullying, stress, noise, housekeeping and the working environment, slips, trips and falls, working at height, computers and manual handling. Investigating accidents and incidents: Why accidents should be investigated, why things go wrong and how to carry out an investigation when they do. Measuring performance: How checking performance can help to improve health & safety. How to develop basic performance indicators. Auditing and proactive and reactive measuring. Protecting the environment: Introduction to waste and pollution. How organisations and individual managers can get involved in cutting down their environmental impacts. The programme enables participants to: Assess and control risks and hazards Understand their own responsibilities for safety and health Investigate incidents Measure their own performance Reflect on good practice and plan how to ensure the safety of the staff for whom they are responsible

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for Security administrators Security consultants Network administrators Systems engineers Technical support personnel Cisco integrators, resellers, and partners Overview Identify the key components and methodologies of Cisco Advanced Malware Protection (AMP) Recognize the key features and concepts of the AMP for Endpoints product Navigate the AMP for Endpoints console interface and perform first-use setup tasks Identify and use the primary analysis features of AMP for Endpoints Use the AMP for Endpoints tools to analyze a compromised host Analyze files and events by using the AMP for Endpoints console and be able to produce threat reports Configure and customize AMP for Endpoints to perform malware detection· Create and configure a policy for AMP-protected endpoints Plan, deploy, and troubleshoot an AMP for Endpoints installation Use Cisco Orbital to pull query data from installed AMP for Endpoints connectors Describe the AMP Representational State Transfer (REST) API and the fundamentals of its use Describe all the features of the Accounts menu for both public and private cloud installations This course shows you how to deploy and use Cisco AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats. Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You?ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool. Course Outline Introducing Cisco AMP Technologies Introducing AMP for Endpoints Overview and Architecture Navigating the Console Interface Using Cisco AMP for Endpoints Identifying Attacks Analyzing Malware Managing Outbreak Control Creating Endpoint Policies Working with AMP for Endpoint Groups Using Orbital for Endpoint Visibility Introducing AMP REST API Navigating Accounts

Duration 1 Days 6 CPD hours This course is intended for Anyone who wants to learn how to create movies - from a home movie to professional looking films using iMovie. This one-day hands-on course will teach the participant the full functionality of iMovie. The course will begin with how to import video and photographs into iMovie; how to review and organize the footage; how to shape a story using the editing and trimming tools; how to add music and sound and other video effects and overlays. Lastly, the class will explore sharing your completed movies with your Mac computer, YouTube and other streaming outlets. Introduction to iMovie Adding Media from Photo Library Other Ways to Import Media From iPad, iPhone, or iPod Touch Record Video Directly into iMovie Importing Media from Mac Playing or Skimming Video Sorting and Searching for Clips Marking Clips as Favorite or Rejected Creating Movies Creating a New Movie Viewing and Managing Projects Setting Movie Themes Selecting Clips Adding and Trimming Clips Moving and Splitting Clips Adding and Modifying Transitions Adding and Editing Titles Adding Music and Sound Clips Working with Trailers (If required) Creating Trailer Adding Video Adding Titles and Credits Converting Trailer to Movie Adding Video Effects Enhancing Clip Adjusting Clip?s Order Cropping and Rotating Clips Stabilizing Shaky Clips Adding Video Effects Adding Freeze Frame Creating Effects with Multiple Clips Slow Down and Speed Up Clips Adding Instant Replay or Rewind Effect Copy Effects and Adjustments Sharing Video Clips and Projects Email Movie, Trailer, and Clip Exporting Quick Time File Exporting an Image Share Online Customizing iMovie iMovie Preferences Customizing Project Settings Changing iMovie Window Layout Changing How Clips are Displayed Organizing Media Organizing Media and Events Working with Multiple Libraries Consolidating Projects and Events Keyboard Shortcuts and Gestures Overview of Keyboard Shortcuts Keyboard Shortcuts Multi-Touch Gestures Force Touch Trackpad Gestures

Duration 3 Days 18 CPD hours This course is intended for The course will likely be attended by SQL Server report creators who are interested in alternative methods of presenting data. Overview After completing this course, students will be able to: ? Perform Power BI desktop data transformation. ? Describe Power BI desktop modelling. ? Create a Power BI desktop visualization. ? Implement the Power BI service. ? Describe how to connect to Excel data. ? Describe how to collaborate with Power BI data. ? Connect directly to data stores. ? Describe the Power BI developer API. ? Describe the Power BI mobile app. The main purpose of the course is to give students a good understanding of data analysis with Power BI. The course includes creating visualizations, the Power BI Service, and the Power BI Mobile App. Introduction to Self-Service BI Solutions Introduction to business intelligence Introduction to data analysis Introduction to data visualization Overview of self-service BI Considerations for self-service BI Microsoft tools for self-service BI Lab : Exploring an Enterprise BI solution Introducing Power BI Power BI The Power BI service Lab : Creating a Power BI dashboard Power BI Using Excel as a data source for Power BI The Power BI data model Using databases as a data source for Power BI The Power BI service Lab : Importing data into Power BI Shaping and Combining Data Power BI desktop queries Shaping data Combining data Lab : Shaping and combining data Modelling data Relationships DAX queries Calculations and measures Lab : Modelling Data Interactive Data Visualizations Creating Power BI reports Managing a Power BI solution Lab : Creating a Power BI report Direct Connectivity Cloud data Connecting to analysis services Lab : Direct Connectivity Developer API The developer API Custom visuals Lab : Using the developer API Power BI mobile app The Power BI mobile app Using the Power BI mobile app Power BI embedded

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, and Business Process Owner/Team Lead/Power Users. Overview Create Web Intelligence documents for your reporting needsRetrieve data by building queries using SAP BusinessObjects universesUse Web Intelligence to enhance documents for easier analysisOrganize, manage and distribute documents using the BI launch pad This course is designed to give students the comprehensive skills and in-depth knowledge needed to access, analyze and share data using SAP BusinessObjects BI launch pad and SAP BusinessObjects Web Intelligence. Web Intelligence Describing Web Intelligence Concepts Explaining Web Intelligence Core Functions Describing Web Intelligence and the SAP BusinessObjects Business Intelligence Platform Web Intelligence Documents with Queries Creating Queries Creating a Document Modifying a Document?s Query Modify the Query Panel Data Return Restrictions from Queries Restricting Data with Query Filters Modifying a Query with a Predefined Query Filter Applying a Single-Value Query Filter Using Wildcards in Query Filters Using Prompts to Restrict Data Using Complex Filters Web Intelligence Document Design Modifying Web Intelligence Documents Displaying Data in Tables Using Tables Presenting Data in Free-standing Cells Presenting Data in Charts Presentation of Data in Documents Using Breaks and Calculations Using Sorts and Hiding Data Formatting Breaks and Cross Tables Filtering Report Data Ranking Data Highlighting Information with Formatting Rules Organizing a Report into Sections Web Intelligence Document Formatting Formatting Documents Formatting Charts Data Calculation Applying Formulas and Variables Using Formulas and Variables Drilling Functionality Analyzing the Data Cube Drilling in an Web Intelligence Document Web Intelligence Documentation Management Publishing Documents to the Corporate Repository Logging In to the BI Launch Pad Managing Documents in BI Launch Pad Viewing a Web Intelligence Document in the BI Launch Pad Sharing Web Intelligence Documents Setting BI Launch Pad Preferences Logging Off From the BI Launch Pad

Duration 4 Days 24 CPD hours This course is intended for This course is Intended for students with HTML Experience. Overview At the completion of the course, you will be able to: How PHP works. The basic syntax of PHP. Create dynamic interactive pages with PHP. Manipulate files with PHP. Work with arrays in PHP. Validate forms with PHP. Write functions in PHP. Manipulate and manage database data with PHP. Authenticate users with PHP. Manage sessions with PHP. Work with the MDB2 package. Learn advanced form validation with regular expressions. Send email with PHP. In this PHP training course, students will learn to create database-driven websites using PHP and MySQL or the database of their choice. PHP Basics How PHP Works The php.ini File Basic PHP Syntax Variables First PHP Script PHP Operators Creating Dynamic Pages Passing Variables via the Query String Flow Control Conditional Processing Working with Conditions Loops Working with Loops Arrays Enumerated Arrays Working with Enumerated Arrays Associative Arrays Working with Associative Arrays Two-dimensional Arrays Array Manipulation Functions PHP and HTML Forms HTML Forms Processing Form Input String Manipulation Formatting Strings Working with String Manipulation Functions Magic Quotes Reusing Code and Writing Functions Including Files Adding a Header and Footer User Functions Form Processing Form Validation and Presentation Functions Managing Data Querying a Database Inserting Records Authentication with PHP and SQL A Database-less Login Form Authenticating Users Regular Expressions Perl-compatible Regular Expression Functions Regular Expression Syntax Form Validation Functions with Regular Expressions Session Control and Cookies Sessions Cookies Authentication with Session Control Sending Email with PHP mail() PHPMailer Sending a Password by Email File System Management Opening a File Reading from a File Writing to a File Writing to a File File Locking Uploading Files via an HTML Form Getting File Information More File Functions Directory Functions Creating a Resume Management Page