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Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

HSPA and HSPA+ training course description HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) provide speeds of upto 14Mbps downlink and 5Mbps uplink. This theory-based course provides an overview of the 3GPP R5 and R6 HSDPA/HSUPA standards and the technologies which are involved. The HSPA+ R7 enhancements are also covered. What will you learn Explain the relationship between HSPA and UMTS. Describe the benefits of HSPA/HSPA+ Explain the HSPA/HSPA+ technical enhancements. Explain packet flows in HSPA/HSPA+. Recognise the migration issues involved with HSPA/HSPA+ HSPA and HSPA+ training course details Who will benefit: Anyone working with HSPA. Prerequisites: Essential UMTS Duration 2 days HSPA and HSPA+ training course contents UMTS review UMTS architecture, components, interfaces, protocols, W-CDMA, standards, 3GPPr5, 3GPPr6, evolution to HSDPA and HSPA. HSPA basics What is HSDPA, what is HSUPA, key features, system capacities, data rates, delays. Key concepts: Adaptive modulation and coding (AMC), QPSK, 16QAM, HARQ, MAC-hs, multiplexing, subframes. HSPA channels Logical, transport, physical channels, dedicated vs. shared channels, HS-PDSCH, HS-SCCH, HS-DPCCH, code multiplexing, E-DCH, Enhanced DPCCH. MAC-architecture Controlling HS-DSCH, flow control, buffering, priority queues, packet scheduling, fast packet scheduling, Selecting modulation and coding. HARQ: Packet retransmissions, Incremental redundancy, comparison with ARQ, TFRC. MAC-d, MAC-c/sh, MAC-hs, MAC-es, MAC-e. HSPA migration HSDPA in the Radio Access Network (RAN), reuse of existing UMTS components, changes required, Impact on Iub/Iur interfaces, new and modified NBAP procedures, backwards compatibility. Packet flows Packet data session setup, simultaneous voice and data, QoS, TCP flow control, WCDMA packet scheduler, mobility procedures. HSPA phase 2 (3GPP r6) What is evolved HSPA? Speeds. Multiple Input Multiple Output (MIMO). Optional all IP architecture. R8 and LTE.

Total H.248 training course description A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. What will you learn Describe what H.248 is Recognise where H.248 fits in relation to other VoIP protocols. Explain how H.248 works. Analyse H.248 packets Total H.248 training course details Who will benefit: Technical staff working with H.248 Prerequisites: Voice Over IP. Duration 2 days Total H.248 training course contents What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.

MRTG training course description A hands on course focusing on the installation, configuration and use of the MRTG network monitoring and graphing tools. What will you learn Install MRTG. Configure MRTG. Use MRTG to monitor networks. MRTG training course details Who will benefit: Anyone working with MRTG. Prerequisites: Total SNMP for engineers Duration 2 days MRTG training course contents What is MRTG? Network monitoring, review of SNMP. What MRTG does do, what MRTG doesn't do, MRTG architecture, MRTG components. Hands on configuring SNMP support on network devices, configuring extended SNMP support on Windows. Installing MRTG Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG tasks Configuring MRTG tasks, .cfg files, index.html files, running MRTG tasks, instances. Hands on Configuring and running MRTG tasks. MRTG graphs Daily, weekly, monthly, yearly, MRTG database support, RRDTOOL. Hands on MRTG graphs. Using MRTG MRTG examples, custom SNMP OIDs, using the MRTG configuration reference. Hands on MRTG examples. RRDTOOL Installing RRD database support, MRTG instances with the RRD database, RRD database structure, resizing and extending the database. Exporting database records into plain text and XML formats, on demand MRTG graphs using the database. Hands on Using MRTG with RRD database support. Alternatives to MRTG MRTG strengths and weaknesses, scalability, cricket, cacti, other SNMP tools.

Ansible training course description The course focusses on the use of ansible for network devices instead of its usual server use case. The course progresses from the basics of ansible and playbooks onto using network specific modules including NAPALM. The use Jinja2 templating with ansible is also studied. Hands on sessions with ansible configuring routers and switches follow all major sections. What will you learn Automate tasks with ansible. Write ansible playbooks. Configure network devices with ansible. Troubleshoot network devices with ansible. Use ansible network modules. Use jinja2 templates with ansible. Ansible training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 2 days Ansible training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible, enabling SSH on network devices. Ansible architecture How ansible 'normally' works, Agentless, SSH, ansible and Python, modules, how ansible work on network devices, Configuration management, inventories, playbooks, modules, ansible.cfg. Hands on Getting started, running ad hoc commands. Playbooks ansible-playbook, users, YAML, plays, tasks, modules. ansible-vault. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Ansible network modules Built in modules, custom modules, return values. ansible-doc -l. connection: local, Cisco modules, Juniper module, Hands on Using modules for your network devices. Ansible templatings The template module, the assemble module, jinja2 templates, for, if else. Hands on Configuring network devices from templates. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Ansible and NAPALM Installation, napalm-ansible, NAPALM modules: napalm_diff-yang, napalm_get_facts, napalm_install_config, napalm_parse_yang, napalm_ping, napalm_translate_yang, napalm_validate. Hands on Using NAPALM modules in ansible.

Advanced Asterisk training course description This 2 day hands-on Asterisk training course covers advanced Asterisk configuration including fault tolerant clusters, upgrading and patching Asterisk servers, firewall and NAT transversal, using databases to store Asterisk data. Practical sessions follow each major section to reinforce the theory. What will you learn Configure advanced Asterisk features. Utilise databases from Asterisk Integrate Asterisk with SIP servers. Build High Availability Asterisk clusters. Maintain and secure Asterisk servers. Advanced Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: Definitive Asterisk for engineers Duration 2 days Advanced Asterisk training course contents Best Practice Review of basics, Channel best practice, dial plan best practise. Call Centre Features GUI, Asterisk Manager Interface, billing, CDR, advanced IVR, ACD, Vici Dial. Hands on Install Vici-Dial Asterisk and Databases MySQL, LDAP, ODBC, dial plan from a Database, storing CDR in a Database, Hands on Dial plan in MySQL, CDR in MySQL. TDM over Ethernet What is TDMoE, Asterisk to Asterisk TDMoE, Phone Bridge. Hands on * 2 * via TDMoE. High Availability Asterisk HA Linux - Virtual Servers, Fail-over steps, setting up HA Linux, configuring Asterisk for fail-over on HA Linux, Hands on Configure Asterisk HA. Advanced Dial plans Asterisk Gateway Interface, AGI IVR applications, Multiple switches sharing Dial plans, ENUM, DUNDI. Hands on Configure DUNDI. Integration Legacy PBX, SIP Proxys, OpenSER. Hands on Configure SER to work with Asterisk. Asterisk Maintenance Asterisk upgrades, implementing patches, advanced debugging, Security Firewalls, NAT, Asterisk security issues. Hands on Configure Asterisk to work through a Firewall and NAT.

Mobile IP training course description A detailed examination of the protocols and architecture of Mobile IP. What will you learn Recognise the benefits of ADSL. Configure and troubleshoot IS-IS. Explain how IS-IS works. Describe the use of Level 1 and Level 2. Design IS-IS networks. Mobile IP course details Who will benefit: Technical staff wanting to learn DNS.Network Administrators. Support personnel. Prerequisites: TCP/IP Foundation Duration 2 days Mobile IP course contents Introduction Quick review of IP, What is Mobile IP? What Mobile IP provides, Mobility requirements, Where Mobile IP is required, where mobile IP is not required, DHCP as an alternative, Proxy ARP as an alternative. Architecture Mobile node, home network, home agent, Foreign agent, Fixed home address, Care of address, Correspondent node, Tunnelling. How Mobile IP works Using two addresses, issues with TCP, discovering the care of address, registering care of address, tunnelling the care of address. The protocols involved. Issues with Mobile IP Routing inefficiencies, Security and firewalls, ingress filtering, QoS. MIP and IPv6 Stateless address configuration, Neighbour discovery, miscellaneous.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for security engineers, security architects, and information security professionals. Overview Identify security benefits and responsibilities of using the AWS Cloud Build secure application infrastructures Protect applications and data from common security threats Perform and automate security checks Configure authentication and permissions for applications and resources Monitor AWS resources and respond to incidents Capture and process logs Create and configure automated and repeatable deployments with tools such as AMIs and AWS CloudFormation This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents. Prerequisites We recommend that attendees of this course have: Working knowledge of IT security practices and infrastructure concepts Familiarity with cloud computing concepts Completed AWS Security Essentials and Architecting on AWS courses 1 - Security on AWS Security in the AWS cloud AWS Shared Responsibility Model Incident response overview DevOps with Security Engineering 2 - Identifying Entry Points on AWS Identify the different ways to access the AWS platform Understanding IAM policies IAM Permissions Boundary IAM Access Analyzer Multi-factor authentication AWS CloudTrail 3 - Security Considerations: Web Application Environments Threats in a three-tier architecture Common threats: user access Common threats: data access AWS Trusted Advisor 4 - Application Security Amazon Machine Images Amazon Inspector AWS Systems Manager 5 - Data Security Data protection strategies Encryption on AWS Protecting data at rest with Amazon S3, Amazon RDS, Amazon DynamoDB Protecting archived data with Amazon S3 Glacier Amazon S3 Access Analyzer Amazon S3 Access Points 6 - Securing Network Communications Amazon VPC security considerations Amazon VPC Traffic Mirroring Responding to compromised instances Elastic Load Balancing AWS Certificate Manager 7 - Monitoring and Collecting Logs on AWS Amazon CloudWatch and CloudWatch Logs AWS Config Amazon Macie Amazon VPC Flow Logs Amazon S3 Server Access Logs ELB Access Logs 8 - Processing Logs on AWS Amazon Kinesis Amazon Athena 9 - Security Considerations: Hybrid Environments AWS Site-to-Site and Client VPN connections AWS Direct Connect AWS Transit Gateway 10 - Out-Of-Region Protection Amazon Route 53 AWS WAF Amazon CloudFront AWS Shield AWS Firewall Manager DDoS mitigation on AWS 11 - Security Considerations: Serverless Environments Amazon Cognito Amazon API Gateway AWS Lambda 12 - Threat Detection and Investigation Amazon GuardDuty AWS Security Hub Amazon Detective 13 - Secrets Management on AWS AWS KMS AWS CloudHSM AWS Secrets Manager 14 - Automation and Security by Design AWS CloudFormation AWS Service Catalog 15 - Account Management and Provisioning on AWS AWS Organizations AWS Control Tower AWS SSO AWS Directory Service

Aligned with the AIGP certification program, AI Governance Professional Training is for professionals tasked with implementing AI governance and risk management in their organizations. It provides baseline knowledge and strategies for responding to complex risks associated with the evolving AI landscape. This training meets the rapidly growing need for professionals who can develop, integrate and deploy trustworthy AI systems in line with emerging laws and policies. About This Course This training teaches critical artificial intelligence governance concepts that are also integral to the AIGP certification exam. While not purely a 'test prep' course, this training is appropriate for professionals who plan to certify, as well as for those who want to deepen their AI governance knowledge. Both the training and the exam are based on the same body of knowledge.   Module 1: Foundations of artificial intelligence Defines AI and machine learning, presents an overview of the different types of AI systems and their use cases, and positions AI models in the broader socio-cultural context. Module 2: AI impacts on people and responsible AI principles Outlines the core risks and harms posed by AI systems, the characteristics of trustworthy AI systems, and the principles essential to responsible and ethical AI. Module 3: AI development life cycle Describes the AI development life cycle and the broad context in which AI risks are managed. Module 4: Implementing responsible AI governance and risk management Explains how major AI stakeholders collaborate in a layered approach to manage AI risks while acknowledging AI systems' potential societal benefits. Module 5: Implementing AI projects and systems Outlines mapping, planning and scoping AI projects, testing and validating AI systems during development, and managing and monitoring AI systems after deployment. Module 6: Current laws that apply to AI systems Surveys the existing laws that govern the use of AI, outlines key GDPR intersections, and provides awareness of liability reform. Module 7: Existing and emerging AI laws and standards Describes global AI-specific laws and the major frameworks and standards that exemplify how AI systems can be responsibly governed. Module 8: Ongoing AI issues and concerns Presents current discussions and ideas about AI governance, including awareness of legal issues, user concerns, and AI auditing and accountability issues. Accreditation The associated exam is accredited by the IAPP under its ANSI Accreditation Who Should Attend? Any professionals tasked with developing AI governance and risk management in their operations, and anyone pursuing IAPP Artificial Intelligence Governance Professional certification. Prerequisites A general understanding of AI, Corporate Governance, and Business value would be of benefit to participants. Assessment As with all IAPP exams, the AIGP is a 90 question, multiple choice exam to be completed within 150 minutes. Exams are hosted by Pearsonvue and can be taken either remotely, or via any one of hundreds of exam venues globally. A passing score is achieved at 70% Our Guarantee We are an approved IAPP training provider Exam pass guarantee, or retrain until you do, for free What's Included? Participant Guide Study Guide Practice Exam Exam voucher Breakfast, lunch, coffees and snacks (Classroom courses only) Certification Logo

Duration 5 Days 30 CPD hours This course is intended for This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths. This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365?s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization?s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365?s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels. Prerequisites Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration. A proficient understanding of DNS and basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices. A working knowledge of PowerShell. 1 - Configure your Microsoft 365 experience Explore your Microsoft 365 cloud environment Configure your Microsoft 365 organizational profile Manage your tenant subscriptions in Microsoft 365 Integrate Microsoft 365 with customer engagement apps Complete your tenant configuration in Microsoft 365 2 - Manage users, licenses, and mail contacts in Microsoft 365 Determine the user identity model for your organization Create user accounts in Microsoft 365 Manage user account settings in Microsoft 365 Manage user licenses in Microsoft 365 Recover deleted user accounts in Microsoft 365 Perform bulk user maintenance in Microsoft Entra ID Create and manage guest users Create and manage mail contacts 3 - Manage groups in Microsoft 365 Examine groups in Microsoft 365 Create and manage groups in Microsoft 365 Create dynamic groups using Azure rule builder Create a Microsoft 365 group naming policy Create groups in Exchange Online and SharePoint Online 4 - Add a custom domain in Microsoft 365 Plan a custom domain for your Microsoft 365 deployment Plan the DNS zones for a custom domain Plan the DNS record requirements for a custom domain Create a custom domain in Microsoft 365 5 - Configure client connectivity to Microsoft 365 Examine how automatic client configuration works Explore the DNS records required for client configuration Configure Outlook clients Troubleshoot client connectivity 6 - Configure administrative roles in Microsoft 365 Explore the Microsoft 365 permission model Explore the Microsoft 365 admin roles Assign admin roles to users in Microsoft 365 Delegate admin roles to partners Manage permissions using administrative units in Microsoft Entra ID Elevate privileges using Microsoft Entra Privileged Identity Management Examine best practices when configuring administrative roles 7 - Manage tenant health and services in Microsoft 365 Monitor the health of your Microsoft 365 services Monitor tenant health using Microsoft 365 Adoption Score Monitor tenant health using Microsoft 365 usage analytics Develop an incident response plan Request assistance from Microsoft 8 - Deploy Microsoft 365 Apps for enterprise Explore Microsoft 365 Apps for enterprise functionality Explore your app compatibility by using the Readiness Toolkit Complete a self-service installation of Microsoft 365 Apps for enterprise Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager Deploy Microsoft 365 Apps for enterprise from the cloud Deploy Microsoft 365 Apps for enterprise from a local source Manage updates to Microsoft 365 Apps for enterprise Explore the update channels for Microsoft 365 Apps for enterprise Manage your cloud apps using the Microsoft 365 Apps admin center 9 - Analyze your Microsoft 365 workplace data using Microsoft Viva Insights Examine the analytical features of Microsoft Viva Insights Explore Personal insights Explore Team insights Explore Organization insights Explore Advanced insights 10 - Explore identity synchronization Examine identity models for Microsoft 365 Examine authentication options for the hybrid identity model Explore directory synchronization 11 - Prepare for identity synchronization to Microsoft 365 Plan your Microsoft Entra deployment Prepare for directory synchronization Choose your directory synchronization tool Plan for directory synchronization using Microsoft Entra Connect Plan for directory synchronization using Microsoft Entra Connect cloud sync 12 - Implement directory synchronization tools Configure Microsoft Entra Connect prerequisites Configure Microsoft Entra Connect Monitor synchronization services using Microsoft Entra Connect Health Configure Microsoft Entra Connect cloud sync prerequisites Configure Microsoft Entra Connect cloud sync 13 - Manage synchronized identities Manage users with directory synchronization Manage groups with directory synchronization Use Microsoft Entra Connect Sync Security Groups to help maintain directory synchronization Configure object filters for directory synchronization Explore Microsoft Identity Manager Troubleshoot directory synchronization 14 - Manage secure user access in Microsoft 365 Manage user passwords Enable pass-through authentication Enable multifactor authentication Enable passwordless sign-in with Microsoft Authenticator Explore self-service password management Explore Windows Hello for Business Implement Microsoft Entra Smart Lockout Implement conditional access policies Explore Security Defaults in Microsoft Entra ID Investigate authentication issues using sign-in logs 15 - Examine threat vectors and data breaches Explore today's work and threat landscape Examine how phishing retrieves sensitive information Examine how spoofing deceives users and compromises data security Compare spam and malware Examine account breaches Examine elevation of privilege attacks Examine how data exfiltration moves data out of your tenant Examine how attackers delete data from your tenant Examine how data spillage exposes data outside your tenant Examine other types of attacks 16 - Explore the Zero Trust security model Examine the principles and components of the Zero Trust model Plan for a Zero Trust security model in your organization Examine Microsoft's strategy for Zero Trust networking Adopt a Zero Trust approach 17 - Explore security solutions in Microsoft 365 Defender Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365 Protect your organization's identities using Microsoft Defender for Identity Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint Protect against cyber attacks using Microsoft 365 Threat Intelligence Provide insight into suspicious activity using Microsoft Cloud App Security Review the security reports in Microsoft 365 Defender 18 - Examine Microsoft Secure Score Explore Microsoft Secure Score Assess your security posture with Microsoft Secure Score Improve your secure score Track your Microsoft Secure Score history and meet your goals 19 - Examine Privileged Identity Management Explore Privileged Identity Management in Microsoft Entra ID Configure Privileged Identity Management Audit Privileged Identity Management Control privileged admin tasks using Privileged Access Management 20 - Examine Azure Identity Protection Explore Azure Identity Protection Enable the default protection policies in Azure Identity Protection Explore the vulnerabilities and risk events detected by Azure Identity Protection Plan your identity investigation 21 - Examine Exchange Online Protection Examine the anti-malware pipeline Detect messages with spam or malware using Zero-hour auto purge Explore anti-spoofing protection provided by Exchange Online Protection Explore other anti-spoofing protection Examine outbound spam filtering 22 - Examine Microsoft Defender for Office 365 Climb the security ladder from EOP to Microsoft Defender for Office 365 Expand EOP protections by using Safe Attachments and Safe Links Manage spoofed intelligence Configure outbound spam filtering policies Unblock users from sending email 23 - Manage Safe Attachments Protect users from malicious attachments by using Safe Attachments Create Safe Attachment policies using Microsoft Defender for Office 365 Create Safe Attachments policies using PowerShell Modify an existing Safe Attachments policy Create a transport rule to bypass a Safe Attachments policy Examine the end-user experience with Safe Attachments 24 - Manage Safe Links Protect users from malicious URLs by using Safe Links Create Safe Links policies using Microsoft 365 Defender Create Safe Links policies using PowerShell Modify an existing Safe Links policy Create a transport rule to bypass a Safe Links policy Examine the end-user experience with Safe Links 25 - Explore threat intelligence in Microsoft 365 Defender Explore Microsoft Intelligent Security Graph Explore alert policies in Microsoft 365 Run automated investigations and responses Explore threat hunting with Microsoft Threat Protection Explore advanced threat hunting in Microsoft 365 Defender Explore threat analytics in Microsoft 365 Identify threat issues using Microsoft Defender reports 26 - Implement app protection by using Microsoft Defender for Cloud Apps Explore Microsoft Defender Cloud Apps Deploy Microsoft Defender for Cloud Apps Configure file policies in Microsoft Defender for Cloud Apps Manage and respond to alerts in Microsoft Defender for Cloud Apps Configure Cloud Discovery in Microsoft Defender for Cloud Apps Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps 27 - Implement endpoint protection by using Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Configure Microsoft Defender for Endpoint in Microsoft Intune Onboard devices in Microsoft Defender for Endpoint Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management Manage device discovery and vulnerability assessment Reduce your threat and vulnerability exposure 28 - Implement threat protection by using Microsoft Defender for Office 365 Explore the Microsoft Defender for Office 365 protection stack Investigate security attacks by using Threat Explorer Identify cybersecurity issues by using Threat Trackers Prepare for attacks with Attack simulation training 29 - Examine data governance solutions in Microsoft Purview Explore data governance and compliance in Microsoft Purview Protect sensitive data with Microsoft Purview Information Protection Govern organizational data using Microsoft Purview Data Lifecycle Management Minimize internal risks with Microsoft Purview Insider Risk Management Explore Microsoft Purview eDiscovery solutions 30 - Explore archiving and records management in Microsoft 365 Explore archive mailboxes in Microsoft 365 Enable archive mailboxes in Microsoft 365 Explore Microsoft Purview Records Management Implement Microsoft Purview Records Management Restore deleted data in Exchange Online Restore deleted data in SharePoint Online 31 - Explore retention in Microsoft 365 Explore retention by using retention policies and retention labels Compare capabilities in retention policies and retention labels Define the scope of a retention policy Examine the principles of retention Implement retention using retention policies, retention labels, and eDiscovery holds Restrict retention changes by using Preservation Lock 32 - Explore Microsoft Purview Message Encryption Examine Microsoft Purview Message Encryption Configure Microsoft Purview Message Encryption Define mail flow rules to encrypt email messages Add organizational branding to encrypted email messages Explore Microsoft Purview Advanced Message Encryption 33 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 34 - Implement Microsoft Purview Insider Risk Management Explore insider risk management Plan for insider risk management Explore insider risk management policies Create insider risk management policies Investigate insider risk management activities and alerts Explore insider risk management cases 35 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 36 - Explore Microsoft Purview Data Loss Prevention Examine Data Loss Prevention Explore Endpoint data loss prevention Examine DLP policies View DLP policy results Explore DLP reports 37 - Implement Microsoft Purview Data Loss Prevention Plan to implement Microsoft Purview Data Loss Protection Implement Microsoft Purview's default DLP policies Design a custom DLP policy Create a custom DLP policy from a template Configure email notifications for DLP policies Configure policy tips for DLP policies 38 - Implement data classification of sensitive information Explore data classification Implement data classification in Microsoft 365 Explore trainable classifiers Create and retrain a trainable classifier View sensitive data using Content explorer and Activity explorer Detect sensitive information documents using Document Fingerprinting 39 - Explore sensitivity labels Manage data protection using sensitivity labels Explore what sensitivity labels can do Determine a sensitivity label's scope Apply sensitivity labels automatically Explore sensitivity label policies 40 - Implement sensitivity labels Plan your deployment strategy for sensitivity labels Examine the requirements to create a sensitivity label Create sensitivity labels Publish sensitivity labels Remove and delete sensitivity labels Additional course details: Nexus Humans MS-102T00: Microsoft 365 Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-102T00: Microsoft 365 Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.