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Duration 2 Days 12 CPD hours This course is intended for Professionals who want to make the best decisions and develop creative and elegant solutions to challenging problems will benefit from this course. Overview Enable you to evaluate, identify, and distinguish between relevant and irrelevant information Engage critical thinking through curiosity and your ability to ask good questions Apply the eight best practices of critical thinking in practice Leverage open-mindedness to become more receptive and highly tuned for new ideas Students will learn to explore challenges, defy incorrect assumptions, and look at things with new and differing perspectives, incorporating these insights into your thought processes, and enabling them to find solutions to even the most difficult tasks. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Challenges of Modern Thinking Becoming a Rational Thinker Critical Thinking in Application Applying Reason Developing Open-Mindedness Stepping Out of Your Comfort Zone Avoiding Jumping to Conclusions Expecting and Initiating Change Being Ready to Adapt Thinking Logically 2. Critical Thinking Best Practices Listening Actively Evaluating Information Making Assumptions Watching Out for Bias Asking Clarifying Questions Performing SWOT Analysis Benefitting from Critical Thinking 3. Putting It All Together Changing Your Perspective Considering Other Viewpoints Dealing with New Information Solving Problems Identifying Inconsistencies Asking Why Evaluating the Solution Retaining Your New Skills Reflecting and Learning from Mistakes Asking Questions on an Ongoing Basis Additional course details: Nexus Humans Thinking with Critical Insight training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Thinking with Critical Insight course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

HOW MANY TIMES A DAY DOES YOUR STUDENT COMMUNICATE USING PECS? 5 EXCHANGES, MAYBE EVEN 10 OR 15… DID YOU KNOW THAT THE RECOMMENDED NUMBER OF PECS EXCHANGES PER STUDENT IS OVER 40 EACH SCHOOL DAY? If you’re not sure how to increase your students’ opportunities to communicate or simply want some fresh ideas for PECS in your classroom, then this dynamic workshop is for you! During this workshop you will learn how to embed and increase communication opportunities across the entire school day, from planning your lesson right through to some of the practicalities of successful implementation in the lesson itself. You will learn about increasing PECS use in familiar routines and activities outside of lessons, making the most of the entire school day. Using the Pyramid Approach to Education, you will consider the application of functional activities and reinforcement to support functional communication for all phases of PECS. Opportunities to complete lesson plans for PECS in different curriculum subjects will be built into the day, and you will get to see examples of successful communication opportunities in real classrooms from around the world. Please note that prior attendance at a PECS Level 1 workshop is mandatory as this workshop does not cover the teaching of PECS phases or how to implement PECS. Really enjoyed the workshop and will be looking into expanding my level of knowledge in the near future.PIC Online attendee - UK WHAT YOU WILL LEARN Creating lessons with functional goals Planning opportunities for communication Identify strategies to motivate students to participate in activities Many ideas for how to use PECS within your lessons WHO SHOULD ATTEND? For all professionals working with primary and secondary students Delegates must have previously completed the PECS Level 1 workshop WORKSHOP DETAILS Agenda: 9:00 AM - 4:30 PM Registration Time: 8:30 AM - 9:00 AM Tuition Includes: detailed handout with space for note taking, certificate of attendance.

Duration 1 Days 6 CPD hours This course is intended for Stop looking for those important items, and start knowing where they are by getting organized. Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. 1 - Getting Started Housekeeping Items The Parking Lot Workshop Objectives Action Plans and Evaluations 2 - Remove the Clutter Just Do it You Don't Have to Keep Everything Three Boxes: Keep, Donate, and Trash A Place for Everything and Everything in its Place Case Study Review Questions 3 - Prioritize Write it Down Urgent/Important Matrix Divide Tasks 80/20 Rule Case Study Review Questions 4 - Scheduling Your Time Have a Master Calendar Setting Deadlines Remove or Limit the Time Wasters Coping With Things Outside of Our Control Case Study Review Questions 5 - To Do Lists Use a Day Planner Finish What You Start Focus on the Important Do Quick Tasks Immediately Case Study Review Questions 6 - Paper and Paperless Storage Find a System that Works for You Make it Consistent Make it Time Sensitive Setting up Archives Case Study Review Questions 7 - Organization in Your Work Area Keeping Items Within Arm's Reach Only Have Current Projects on Your Desk Arranging Your Drawers Organize to Match Your Workflow Case Study Review Questions 8 - Tools to Fight Procrastination Eat That Frog! Remove Distractions Give Yourself a Reward Break Up large Tasks Case Study Review Questions 9 - Organizing your Inbox Setting up Delivery Rules Folder and Message Hierarchy Deal with Email Right Away Flag and Highlight Important Items Case Study Review Questions 10 - Avoid the Causes of Disorganization Keeping Everything Not Being Consistent Not Following a Schedule Bad Habits Case Study Review Questions 11 - Discipline is the Key to Staying Organized Stay Within Your Systems Learn to Say No Have Organization Be Part of Your Life Plan for Tomorrow, Today Case Study Review Questions 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans Additional course details: Nexus Humans Organizational Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview Develop a leadership style that gets results Employ suitable motivation techniques for your team or unit Utilize your communication style to provide influence to drive direction Empower your team to achieve the results you and they want Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Leadership Style Guide Leadership characteristics Crucial abilities of leaders Determining the Type of Leader You Want to Be 2. Understanding Motivation What motivates people? Strategies for motivation Motivation for behavior modification 3. Adapting Communication Understanding communication styles Comparing the 4 Style Traits Adapting to Differing Communication Communication adaptability 4. Strategy and Results Strategy and planning Building effective team visions Creating personal visions 5. Building a Better Team Team development Handling conflict within a team Developing Trust and Respect 6. Enabling Others to Act Managing the Workload Major factors of delegation Steps in delegation Successful delegation Avoiding Wasted Time and Energy Following-Up to Ensure Success Additional course details: Nexus Humans Accomplishing the Results You Want (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accomplishing the Results You Want (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Information Technology (IT) Professionals who have some experience working with Windows Server and are looking for a single five-day course that covers core administration components and technologies in Windows Server. This course also helps server administrators from previous Windows Server versions to update their knowledge and skills related to Windows Server. The course is also for individuals from a service desk role who wish to transition into server maintenance. This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server. The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server in most organizations. Module 1: Windows Server Administration Overview  Introducing Windows Server Windows Server Core Overview Windows Server administration principles and tools overview Module 2: Identity Services in Windows Server  AD DS Overview Deploying Windows Server domain controllers Azure AD overview Implementing Group Policy Active Directory Certificate Services overview Module 3: Network Infrastructure services in Windows Server  Deploying and managing DHCP Deploying and managing DNS service Deploying and managing IPAM Remote Access Services in Windows Server Module 4: File Servers and Storage management in Windows Server  Volumes and File Systems in Windows Server Implementing sharing in Windows Server Implementing Storage Spaces in Windows Server Implementing Data Deduplication Implementing iSCSI Deploying Distributed File System Module 5: Hyper-V virtualization and containers in Windows Server  Hyper-V in Windows Server Configuring VMs Securing virtualization in Windows Server Containers in Windows Server Overview of Kubernetes Module 6: High Availability in Windows Server Planning for failover clustering implementation Creating and configuring failover cluster Overview of stretch clusters High availability and disaster recovery solutions with Hyper-V VMs Module 7: Disaster recovery in Windows Server Hyper-V Replica Backup and restore infrastructure in Windows Server Module 8: Windows Server security Credentials and privileged access protection Hardening Windows Server JEA in Windows Server Securing and analyzing SMB traffic Windows Server update management Module 9: RDS in Windows Server Overview of RDS Configuring a session-based desktop deployment Overview of personal and pooled virtual desktops Module 10: Remote access and web services in Windows Server Implementing VPNs Implementing Always On VPN Implementing NPS Implementing Web Server in Windows Server Module 11: Server and performance monitoring in Windows Server  Overview of Windows Server monitoring tools Using Performance Monitor Monitoring event logs for troubleshooting Module 12: Upgrade and migration in Windows Server AD DS migration Storage Migration Service Windows Server migration tools Additional course details: Nexus Humans 55371 Windows Server Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55371 Windows Server Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of programming fundamentals and object-oriented programming concepts. They will typically be high school students, post-secondary school students, or career changers, with no prior programming experience. They might want to gain an understanding of the core programming fundamentals before moving on to more advanced courses such as Programming in C#. Overview Explain core programming fundamentals such as computer storage and processing. Explain computer number systems such as binary. Create and use variables and constants in programs. Explain how to create and use functions in a program. Create and use decisions structures in a computer program. Create and use repetition (loops) in a computer program. Explain pseudocode and its role in programming. Explain the basic computer data structures such as arrays, lists, stacks, and queues. Implement object-oriented programming concepts. Create and use classes in a computer program. Implement encapsulation, inheritance, and polymorphism. Describe the base class library (BCL) in the .NET Framework. Explain the application security concepts. Implement simple I/O in a computer program. Identify application errors and explain how to debug an application and handle errors. Identify the performance considerations for applications. In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2022 and the Visual C# and Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, Programming in C#. The focus will be on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The course also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management. 1 - Introduction to Core Programming Concepts Computer Data Storage and Processing Application Types Application Lifecycle Code Compilation 2 - Core Programming Language Concepts Syntax Data Types Variables and Constants 3 - Program Flow Introduction to Structured Programming Concepts Introduction to Branching Using Functions Using Decision Structures Introducing Repetition 4 - Algorithms and Data Structures Understand How to Write Pseudocode Algorithm Examples Introduction to Data Structures 5 - Error Handling and Debugging Introduction to Program Errors Introduction to Structured Error Handling Introduction to Debugging 6 - Introduction to Object-Oriented Programming Introduction to Complex Structures Introduction to Structs Introduction to Classes Introducing Encapsulation 7 - More Object-Oriented Programming Introduction to Inheritance Introduction to Polymorphism Introduction to .NET and the Base Class Library 8 - Introduction to Application Security Authentication and Authorization Code Permissions on Computers Introducing Code Signing 9 - Core I/O Programming Using Console I/O Using File I/O 10 - Application Performance and Memory Management Value Types vs Reference Types Converting Types The Garbage Collector Additional course details: Nexus Humans 55337 Introduction to Programming training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55337 Introduction to Programming course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This training focuses on performance management as a continuous process that drives development. It helps bring consistency in applying performance management within the business. The course will help managers recognise their role and contribution to effectively manage performance and conduct at work.