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ITIL® 4 Specialist: Drive Stakeholder Value: Virtual In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Why Book Revit Basic to Advanced Training Course? Learn BIM and Revit for engineers and architects, supporting 2-D and 3-D design for large-scale projects and combing with AutoCAD. Check our Website How to Book? 1-on-1 training tailored to your schedule. Book your sessions from Monday to Saturday between 9 am and 7 pm or call 02077202581 to book over the phone. Training Details: Duration: 16 hours Flexible scheduling, split across multiple days Method: 1-on-1 (In-person or Live Online) and Personalized attention Course Overview: I. Revit Fundamentals (1 hour) Understanding Revit's Purpose and Applications Navigating the Revit Interface and Essential Tools Mastering Navigation and Viewport Controls Creating and Managing Projects II. Project Setup (1 hour) Initiating a New Project Configuring Project Levels, Grids, and Site Information Defining Project Units for Precision III. Basic Modeling Techniques (2 hours) Building Walls, Doors, and Windows Designing Floors, Ceilings, Roofs, Stairs, and Railings IV. Advanced Modeling Skills (4 hours) Crafting Custom Parametric Families Utilizing Conceptual Modeling Tools Designing Complex Forms and Shapes Enhancing Models with Lighting and Materials Achieving Realism through 3D Rendering V. Views, Sheets, and Annotations (2 hours) Managing Views and Sheets Effectively Incorporating Schedules and Tags Crafting Detail Annotations for Construction Documents VI. Phasing, Worksharing, and Collaboration (2 hours) Understanding Phasing and Design Options Mastering Work Sharing and Collaboration Techniques VII. Project Collaboration and Management (1 hour) Establishing Work Sharing Environments Monitoring Worksets and User Activities Synchronizing Worksets for Seamless Collaboration VIII. Advanced Documentation Skills (2 hours) Creating Advanced Schedules and Legends Developing Construction Documents with Sheets and Title Blocks Customizing Schedules and Keynotes for Precision IX. Course Conclusion and Next Steps (1 hour) Reviewing Course Highlights Exploring Further Learning Resources and Tips Interactive Q&A Session and Feedback Opportunities Download Revit Master Revit Proficiency: Acquire advanced skills in Revit for 3D modeling, parametric design, and efficient project management. Craft Complex Architectural Designs: Create intricate building components, custom families, and detailed construction documents. Seamless Collaboration: Expertise in project collaboration, phasing, and work sharing, ensuring smooth teamwork and synchronization. Enhanced Visualization: Learn advanced rendering techniques for realistic 3D visualizations of architectural concepts. Customize Workflows: Adapt Revit tools, optimize workflows, and enhance efficiency in project execution. Career Opportunities: Architectural Designer: Create architectural plans, 3D models, and construction documents. BIM Specialist: Develop detailed digital models in collaboration with architects and engineers. Construction Documenter: Prepare comprehensive construction documents, including plans and schedules. Project Manager: Oversee projects, ensuring timely completion and adherence to design specifications. Revit Specialist/Trainer: Provide Revit training and support services to individuals, firms, or educational institutions. Elevate Your Revit Skills with Our Advanced Training! Our Revit Basic to Advanced Training Course is tailored to enhance your expertise in Autodesk Revit. Delivered through in-person or live online sessions, this program covers advanced modeling, parametric families, collaboration tools, and project phasing. Course Benefits: Master Advanced Skills: Learn intricate 3D modeling, design complex building components, and implement advanced BIM workflows. Expert Instruction: Industry professionals guide you through advanced concepts via engaging demonstrations and hands-on exercises. Flexible Learning: Choose in-person or live online sessions with interactive instruction and personalized guidance. Lesson Recordings: Access class recordings for convenient review and practice, reinforcing your learning. Lifetime Support: Benefit from lifetime email support for ongoing guidance from our experienced instructors. Enhance your Revit proficiency, streamline design processes, and boost project efficiency. Whether you're an architect, engineer, or design professional, this course unlocks advanced Revit skills. Join our training for comprehensive learning and expert support! Individualized Training: Experience personalized attention and tailored guidance. Flexible Learning Hours: Select your preferred schedule for training sessions. Ongoing Support: Access complimentary online assistance even after course completion. Comprehensive Learning Materials: Receive detailed PDF resources for effective learning. Certificate of Attendance: Earn a certificate acknowledging your course completion. Affordable Pricing: Enjoy budget-friendly training rates. Software Setup Help: Get assistance with software configuration on your device. Referral Benefits: Receive discounts on future courses by referring a friend. Group Discounts: Avail special rates for group training sessions. Extended Availability: Access training sessions every day with extended operating hours. Customized Curriculum: Engage in tailored training designed to meet your specific requirements.

Scrum Master Exam Prep This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Scrum Master Exam Prep This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Managing Successful Programmes (MSP®) 5th Edition Foundation: In-House Training Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS. What you will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme    Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme

Certified Scrum Professional®-ScrumMaster® (CSP®-SM): In-House Training Certified Scrum Professionals challenge their teams to improve the way Scrum and Agile principles are applied. They have demonstrated experience, documented training, and proven knowledge in Scrum. Are you ready to take your knowledge and skillset in your role as Scrum Master to the next level? If so, it's time to elevate your career further by earning the Certified Scrum Professional®-ScrumMaster (CSP®-SM) certification. What you will Learn Learn to find practical solutions and improve your implementation of Scrum in the workplace. Aside from the pride gained and earning potential of attaining CSP® level, you can also: Attend exclusive CSP® events with other leaders in Scrum and Agile Attract more recruiters and command a higher rate of pay Establish a gateway and milestone toward becoming CST®, CEC, or CTC Receive a free premium subscription to the world's largest Agile assessment and continuous improvement platform, Comparative Agility®

Why Choose AutoCAD Architecture 1 on 1 Course? Our courses for AutoCAD and AutoCAD Architecture. AutoCAD conveys design intent through Lines and Circles, AutoCAD Architecture enhances these elements with walls, doors, windows and AEC. Click here for more info: Website When Can I Reserve My Spot? 1 on 1 training and available from Monday to Saturday, 9 am to 7 pm Duration: 16 hours, which you can flexibly book. Training Method: 1-on-1, in-person face-to-face or live online training. AutoCAD Architecture 3D Course Overview: AutoCAD Architecture Introduction Distinguishing AutoCAD Architecture from AutoCAD LT Exploring the User Interface and 3D Viewing Wall Construction and Customization: Adding Walls to the Model Creating Specialized Curtain Walls Modifying Walls for Specific Needs Joining Walls for Complex Structures Incorporating Wall Openings for Doors and Windows Ceiling Plans (Reflected): Establishing Ceiling Grids and Construction Details Customizing Ceiling Grids for Design Consistency Inserting Ceiling Fixtures and Detailed Construction Structural Design and Analysis: Utilizing Structural Elements and Online Resources Constructing Column Grids and Annotating Columns Adjusting Column Grids and Annotations Enhancing Clarity with Column Grid Annotations Stairs: Designing and Customizing Stairs Adding Railings and Detailed Construction Refining Railings and Detailed Construction Floors and Slabs: Creating Floor Slabs with Construction Details Aligning Floor Slabs with Design Specifications Editing Slabs Using Slab Tools and Construction Details Roofs and Roof Detailing: Roof Creation for the Building Designing Roof Slabs for Specific Areas Modifying Roofs and Roof Slabs as Needed Precise Roof Detailing with Roof Slab Tools Annotation: Scaling Detail Drawings and Annotations Incorporating Text, Leaders, and Comments Accurate Dimensioning in AutoCAD Architecture Enhancing Clarity with Various Annotation Tools Equipment and Furnishings: Integrating Interior and Exterior Furnishings Incorporating Blocks and 3D Models for Realism Leveraging Tool Palettes and Autodesk Seek Resources Model Views Ready for Printing PDF: Creating Callouts for Specific Views Designing Elevations, Sections, and Construction Details Modifying Callout Objects for Improved Visualization Implementing Live Sections and Elevations Generating Reports and Managing Project Resources Schedules: Adding Door and Window Labels Editing Label Data for Accuracy Creating Schedules for Efficient Project Management Customizing Schedules to Meet Specific Requirements This comprehensive AutoCAD Architecture 3D course equips participants with the skills needed to create intricate 3D architectural models, implement construction details, and efficiently manage project resources. It empowers participants to produce professional-grade architectural designs using AutoCAD Architecture software." Upon completion of the AutoCAD Architecture 1-on-1 Course, participants will demonstrate proficiency in architectural design using the application. They will have mastered essential techniques, gained expertise in drawing management, refined their model visualization skills, and earned an accredited certificate. This tailored learning experience, coupled with post-course support and practical exercises, will significantly boost career prospects in the field. Download Autocad Architecture Training Choices: Personalized in-person or Live online courses. Tailored courses designed to meet your specific knowledge and project needs. Customized Learning: Adapt the course to match your existing skills and project requirements. Certifications: Instructors certified by Autodesk. AutoCAD Architecture training Certificate of Attendance. Expert Guidance: Learn from Autodesk Certified Instructors with extensive professional experience. Interactive Learning: Engage in practical, hands-on training. Follow step-by-step demonstrations and practice in real-time. Keep your course-created files for future reference. Comprehensive Resources: Receive a detailed training guide for ongoing reference. Earn an e-certificate upon successful course completion. Post-Course Assistance: Access lifetime email support from your instructor. Prerequisites: Basic familiarity with standard AutoCAD or equivalent knowledge. Version Versatility: Training available for any AutoCAD Architecture version to suit your requirements." Thorough Learning Experience: Establish a robust 3ds Max foundation and master vital skills for crafting impressive 3D models and visualizations. Customized Instruction: Benefit from one-on-one guidance provided by seasoned instructors, ensuring focused and tailored learning. Flexible Learning Paths: Select between in-person or live online sessions, granting you the flexibility to learn from any location. Lesson Recordings: Gain access to recorded lessons for future reference, facilitating self-paced review of course content. Ongoing Email Assistance: Access continuous email support from our experts to address any queries or seek clarifications. Complimentary Career Guidance: Receive valuable career advice from industry professionals, assisting you in charting a successful course in the realm of 3D modeling and visualization."

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.