15 Courses in London delivered Live Online

Challenging behaviour Live Online London

HoardingUK Recovery College 3 for People Who Hoard

5.0(8)

By HoardingUK

A psychoeducational workshop over four sessions designed to empower greater personal understanding for people affected by hoarding behaviours.

HoardingUK Recovery College 3 for People Who Hoard

Delivered OnlineJoin Waitlist

FREE to £14

Understanding and Developing Positive Behaviours in the classroom

By OTSA

Join Patrick Garton for a pair of connected session about effective classroom behaviour. This is for all teachers who want to refresh and deepen their skills and understanding in this vital area.

Understanding and Developing Positive Behaviours in the classroom

Delivered OnlineJoin Waitlist

£35

Hoarding Awareness for Emergency and Frontline Services

5.0(10)

By HoardingUK

Helping emergency and frontline service workers to better understand and engage with individuals who hoard or exhibit hoarding behaviour.

Hoarding Awareness for Emergency and Frontline Services

Delivered OnlineFlexible Dates

£75

Dealing with challenging customers (In-House)

By The In House Training Company

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Dealing with challenging customers (In-House)

Delivered in Harpenden or UK Wide or OnlineFlexible Dates

Price on Enquiry

Emotional Intelligence Mastery

By Owenico Consult

Discover the ultimate Emotional Intelligence Mastery Training and Coaching Programme. Elevate your EQ, enhance relationships and achieve personal and professional success. Join us today! Unlock the power of emotions with our Emotional Intelligence Mastery Training and Coaching Programme! Elevate your EQ, improve relationships and excel in every aspect of life. Join us on the journey to emotional intelligence greatness! #EmotionalIntelligence #EQMastery #CoachingProgramme

Delivered OnlineFlexible Dates

Price on Enquiry

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Educators matching " Challenging behaviour"

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hoardinguk

4.9(11)

London

PROUD OF PROMOTING CHOICE AND CONTROL SINCE 2008 BEFORE THE TELEVISION SHOWS…BEFORE THE CLINICAL CRITERIA…WHEN THERE SEEMED TO BE NO SUPPORT…WE HAVE BEEN HERE TO HELP! ESTABLISHED IN 2008, AS A NOT-FOR-PROFIT ORGANISATION, HOARDINGUK IS THE ONLY UK NATIONAL CHARITY SOLELY FOCUSED ON SUPPORTING PEOPLE IMPACTED BY HOARDING BEHAVIOUR.

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unforged coaching

London

Unforged Coaching can help if you are: - a parent of an adolescent and feel frustrated about your child's attitude or behaviour. You tried everything, however, it looks like nothing works. You might be even thinking that your child has ADHD or ODD, and needs medication. or - an adolescent, feeling sick of people labelling you and telling you what to do and how to do it. You are feeling lost and overwhelmed enough, and you don't need others making it worse for you. On top of that, your parents seem like they don't care or understand how hard it is to deal with emotions, friend problems, or trying to fit in. 70% of mental and emotional problems can be prevented or reversed with the right knowledge and help. Unforged Coaching provides necessary resources the parents to be able to build meaningful relationships with their children while helping children to figure out who they are and what they want.

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stepping to success

London

The Key Components are the key attributes that form our Emotional, Mental Health & Wellbeing, our core! Each of these Key Components are responsible for forming our solid foundation, the ground that we stand upon.

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magic for mums

5.0(2)

London

Home | Magic For Mums | Parenting Consulting Do you need help managing common child-rearing issues such as sleep training, fussy eating, challenging behaviour? Contact us at Magic for Mums. We offer expert parenting advice, coaching and meditation services to enrich your family life and bring you more in tune with your child.

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simon lee maryan lt

London

Speaker | Trainer | Coach | Writer New CPD Accreditation for Simon Lee Maryan Ltd

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northstar new school

Barking

Northstar New School is designed to meet the needs of children who cannot cope in a mainstream school. Pupils will often have a history of very challenging behaviour within a school setting and perhaps at home. We offer a strong and stable staff team who are experienced and passionate about giving these children new chances. We would like to give them and their families a new north star, a new direction and focus for their educational life.

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ef training & consultancy ltd

4.8(50)

London

At EF Training and Consultancy, we value each candidate as a unique individual with their own strengths and aspirations. Our mission is not only to impart knowledge and skills but also to inspire their personal and professional development journey. We believe that every learner has the potential to achieve greatness in their chosen field, and we are here to support and guide them every step of the way. Our approach is learner-centered, ensuring that each candidate receives personalized attention and support tailored to their specific needs and learning styles. We create a nurturing and inclusive learning environment, where learners feel encouraged to ask questions, share their experiences, and actively engage in the learning process. Through our training programs, we aim to instill a sense of confidence and self-belief in our candidates, empowering them to tackle challenges with resilience and determination. We encourage them to set ambitious goals and provide them with the tools and resources to achieve their objectives. At EF Training and Consultancy, we are not just trainers; we are mentors, motivators, and advocates for your growth. Our passion for excellence in healthcare drives us to deliver training that goes beyond the theoretical knowledge, focusing on practical application and skill development. We take pride in witnessing the transformation of our candidates as they embrace new knowledge and experiences, grow in their capabilities, and make a meaningful impact in their professional roles. Your success is our success, and we are committed to being a part of your journey to becoming a confident and competent healthcare professional. Join us at EF Training and Consultancy and embark on a transformative learning experience that will inspire you to reach new heights in your career. Together, let's shape a brighter future for healthcare through continuous learning and unwavering dedication to personal and professional development

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owenico consult

London

At Owenico Consult, we are your dedicated partners in the pursuit of personal and professional excellence. Our unwavering commitment lies in empowering individuals to not only master essential skills but also unlock the true potential within themselves. Our comprehensive portfolio of coaching and training programmes is meticulously crafted to elevate Emotional Intelligence, nurture profound Social Intelligence and facilitate a transformative journey of self-discovery and growth. We specialise in equipping individuals and organisations with the invaluable tools of emotional intelligence, catalysing enhanced leadership capabilities, fostering improved relationships and ultimately, propelling overall success. Our collaborative efforts extend to healthcare institutions, including esteemed organisations like the National Health Service (NHS). Within these healthcare ecosystems, we diligently cultivate leadership principles that prioritise the well-being of staff and the delivery of high-quality support services, resulting in a harmonious, loyal, and highly productive workforce. At the individual level, we partner with healthcare leaders and professionals, arming them with the essential personal attributes required for career elevation and providing compassionate care. By addressing and surmounting barriers to career progression, we empower them to strategically advance in their careers while simultaneously nurturing fulfilling personal lives marked by enriching relationships. Our unwavering dedication to this mission is rooted in our firm belief that a multitude of societal challenges, including unhappiness, anxiety, depression, stress, family discord, domestic abuse, suicide, substance abuse, violence, career stagnation and numerous contemporary issues, stem from an underlying lack of emotional awareness. This passionate commitment drives us to create a positive leadership landscape where individuals are content and eager to contribute their best efforts. We specialise in forging cultures of trust within organisations, which, in turn, foster collaboration, engagement and unleash the boundless wellsprings of creativity, productivity, commitment and loyalty. We understand that organisations that prioritise their employees and nurture their well-being in today's rapidly evolving workplaces thrive and endure. It is our unshakeable belief that your career can flourish and you can achieve tremendous success and satisfaction. At Owenico Consult, we are firmly dedicated to guiding you toward a life characterised by profound self-awareness, emotional mastery, and flourishing relationships. Our seasoned coaches and trainers are wholly committed to your journey, providing personalised guidance and unwavering support at every juncture. Take that pivotal first step toward a future defined by heightened emotional intelligence and boundless possibilities. Your journey to self-improvement, professional excellence and transformative success begins with us.

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i c m foundation

London

ICM Foundation CIC is a not-for-profit community interest company limited by guarantee established in 2010. We have over 30 years’ experience of providing high quality educational and training services to a wide range of people within a diverse community setting in the field of learning difficulties and disabilities, including work with parents, carers and professionals. We successfully co-deliver workshops to parents, carers and professionals on understanding challenging behaviour across the country. We deliver high quality training programmes to professionals in areas such as safeguarding, managing behaviour and establishing community projects for Greenwich University and University of East London and local colleges and local organisations and services. We provide vital support brokerage to families and individuals to help people with support needs lead a life they chose.

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proactive nlp ltd

Bowness-on-windermere

At Proactive NLP Ltd we offer perhaps the widest range of NLP based services. Whatever your context we have solutions that will deliver the outcome you're seeking. Our core offering is traditional accredited NLP training at Diploma, Practitioner & Master Practitioner levels. This series of personal development really is the most intensive journey you can take and the most rewarding. You will give yourself the maximum choice of the life you want to lead. All our services incorporate NLP at their core, hence, learning NLP is central to you achieving exactly what you want to achieve. For individuals struggling to identify the future they want because they are shackled with Anxiety and Stress or Depression we have a service that lets you take those shackles and chains off. Our 'A Life Without Anxiety' site is where we assist individuals re-train their minds to shaoe the life they want to lead. We have conducted an extensive review of lots of 'Anxiety Journals' and "Anxiety Cure' books...lets just say they re-inforce anxiety in the reader! Our approach is totally different, we will guide you to create the life you want...free from an anxiety. We will be publishing our own Journal and accompanying Book. For businesses and organisations we have two distinct offerings. Firstly, our Business NLP offering takes our traditional NLP training and reframes this as a development programme focused on developing Collaborative Leadership and Collaborative Cultures. Having worked on most of the major infrastructure projects delivered within the UK over the last 12 years we have encountered multiple scenarios where 'collaborative working' was a stated aim of the project. However, virtually zero collaboration actually took place. What we encounter mostly is the traditional and acrimonious 'client / contractor' game playing. This simply derails and extends the life of projects. This is the opposite of the stated aim of the project. We believe if organisations can master the dynamics of collaboration they can achieve everything they want. Our Business NLP programmes are Diploma - The Fundamentals of Collaborative Behaviour; Practitioner - Developing Collaborative Relationships and Master Practitioner - Leading & Developing Collaborative Cultures. For organisations dealing with low performance, conflict or struggling to deliver against their objectives our specialist Workshop Facilitation business is the answer. Here we conduct a diagnostic process to uncover the patterns and dynamics getting in the way performance improving. We then deliver specialised facilitation of workshops and meetings to create a new level of engagement within teams. Our main assignments for this tend to be teams and groups struggling because of 'conflict' and a lack of 'accountability'. We have successfully delivered programmes that have resolved these issues and have seen teams we have worked with go on and achieve the level of performance they had initially struggled with. Whatever it is you're looking for in terms of personal or organisational development we have the solutions that will deliver what you're seeking to achieve. All you ahve to do is get in touch.

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