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Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

About this Training The expanding human population and industrialisation are increasing the demand for energy worldwide. This has resulted in numerous challenges such as environmental pollution, reliable supply of fossil fuels, and increased demand of electricity supply, which must be overcome. To fulfil the energy demands and overcome these challenges, numerous projects and funds are involved in finding an adequate solution. Transport accounts for around one-fifth of global carbon dioxide (CO2) emissions and road travel accounts for three-quarters of transport emissions. Most of this comes from passenger vehicles. Emission limits are increasingly stringent, and the fuel industry must change its approach to product formulation to meet the challenge. Training Objectives Upon completion of this course, participants will be able to: Get a clear overview of the different types of bio and alternative fuels Understand how different bio and alternative fuels are produced Have an overview of feedstock utilised for biofuels production Realize how the biofuels production could be integrated in modern refinery Understand how bio and alternative fuels function as single and blended fuels Understand what impact bio and alternative fuels have on car engine Get an overview of the environmental impact of bio and alternative fuels Get the overview of regulation related to bio and alternative fuel Target Audience The course is intended for individuals who are interested in or developing in the field of bio and alternative fuels. The following personnel will benefit from the knowledge shared in this course: Refinery Technical Personnel Trading and blending personnel Sales, marketing, and product trading personnel Laboratory supervisors and technical personnel Policymakers Professionals who are interested in or developing in the field of bio and alternative fuels Process, project, and consultant engineers involved in bioenergy, petrochemical and chemical industries Course Level Basic or Foundation Trainer Your expert course leader is an experienced manager with more than 25 years of operational experience in the downstream Oil & Gas industry. She is a recognised expert in conventional, biofuels and alternative fuels with extensive experience in the crude selection process and formulation of finished products including product portfolio strategy, product quality road mapping and benchmarking. She is a long-time laboratory manager with comprehensive experience in laboratory processes, including financing, benchmarking, efficiency improvement and total quality management processes. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Why Choose Vray for Rhino Training Course? Click for more info. Become skilled in photorealistic rendering with V-Ray for Rhino through our course. Led by certified tutors, you'll learn lighting, materials, and rendering, as well as advanced techniques like textures and global illumination. In-person or live online sessions and receive a Certificate of Completion. Duration: 10 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm. Why Enroll in Our Vray for Rhino Training Course? Elevate your skills in the art of photorealistic rendering with our comprehensive V-Ray for Rhino training program. Led by certified experts, this course delves into the nuances of lighting, materials, rendering, and advanced techniques such as textures and global illumination. Whether you're a beginner or looking to enhance your proficiency, our course caters to all skill levels. What Sets Our Course Apart? Expert Guidance: Learn from our certified tutors who provide personalized attention in 1-on-1 sessions, ensuring you grasp every concept thoroughly. Flexible Learning: Tailor your own learning schedule at your convenience. Our in-person and live online sessions are available from Monday to Saturday, between 9 am and 7 pm, accommodating various time zones and commitments. Comprehensive Curriculum: Master the intricacies of Rhino and V-Ray rendering, progressing seamlessly from beginner to advanced levels. Dive into the exclusive realm of architectural exterior rendering with V-Ray 6 for Rhino and Rhino 7 in our specialized London Design Training Course. Course Highlights: Duration: 10 hours of intensive training to hone your skills and gain expertise in V-Ray for Rhino. Method: Personalized 1-on-1 attention ensures focused and effective learning, allowing you to ask questions and receive immediate feedback. Certification: Upon completion, receive a prestigious Certificate of Completion, validating your mastery of V-Ray for Rhino. Why Enroll in Our Vray for Rhino Training Course? Elevate your skills in the art of photorealistic rendering with our comprehensive V-Ray for Rhino training program. Led by certified experts, this course delves into the nuances of lighting, materials, rendering, and advanced techniques such as textures and global illumination. Whether you're a beginner or looking to enhance your proficiency, our course caters to all skill levels. What Sets Our Course Apart? Expert Guidance: Learn from our certified tutors who provide personalized attention in 1-on-1 sessions, ensuring you grasp every concept thoroughly. Flexible Learning: Tailor your own learning schedule at your convenience. Our in-person and live online sessions are available from Monday to Saturday, between 9 am and 7 pm, accommodating various time zones and commitments. Comprehensive Curriculum: Master the intricacies of Rhino and V-Ray rendering, progressing seamlessly from beginner to advanced levels. Dive into the exclusive realm of architectural exterior rendering with V-Ray 6 for Rhino and Rhino 7 in our specialized London Design Training Course. Course Highlights: Duration: 10 hours of intensive training to hone your skills and gain expertise in V-Ray for Rhino. Method: Personalized 1-on-1 attention ensures focused and effective learning, allowing you to ask questions and receive immediate feedback. Certification: Upon completion, receive a prestigious Certificate of Completion, validating your mastery of V-Ray for Rhino. Join our 10-hour Vray for Rhino 3D training course for a comprehensive understanding of Vray's integration with Rhino 3D. Learn lighting, camera settings, materials, rendering, and post-production techniques. Master the skills to create realistic and high-quality renders with Vray for Rhino 3D. Module 1: Introduction to Vray for Rhino 3D (2 hours) Discover the purpose and advantages of Vray for Rhino 3D. Successfully install and set up Vray for Rhino 3D. Navigate the Vray interface and explore its workflow. Gain insights into Vray materials and their effective application. Module 2: Lighting with Vray (2 hours) Master techniques for achieving compelling lighting with Vray in Rhino 3D. Familiarize yourself with various types of Vray lights and their settings. Create and control Vray sun and sky for outdoor scenes. Utilize Vray dome lighting for captivating interior renderings. Employ IES lights to achieve lifelike lighting effects. Understand the lighting workflow with Vray in Rhino 3D. Module 3: Vray Camera (2 hours) Gain proficiency in Vray camera settings and their impact on the final render. Control exposure using Vray camera settings. Explore Vray depth of field for captivating focusing effects. Create dynamic visual presentations with Vray camera animations. Harness the features and functionalities of Vray frame buffer. Module 4: Vray Materials (2 hours) Unveil the intricacies of Vray materials and their properties. Create visually stunning and realistic materials using Vray. Organize and save custom Vray material libraries for efficient workflow. Optimize productivity with Vray material overrides for quick material changes. Module 5: Vray Rendering and Post Production (2 hours) Delve into Vray rendering settings for optimal results. Master the art of rendering high-quality images and animations using Vray. Enhance Vray renders through post-production techniques in Photoshop. Fine-tune the output using Vray frame buffer. Gain control by compositing Vray render elements in Photoshop. Utilize Vray denoiser for noise reduction in renders. Chaos Group https://www.chaos.com â€º vray › rhino › free-trial V-Ray for Rhino. Powerful rendering for product design and architecture. Try free for 30 days. Download trial. Overview; What's new; Download trial. Why Learn V-Ray for Rhino? V-Ray is a widely acclaimed photorealistic renderer, renowned for its precision and fast raytracing capabilities. While some may find V-Ray to be complex, our course simplifies the process, allowing you to create, adjust, and render architectural scenes with ease. V-Ray for Rhino Basics Acquire essential V-Ray knowledge, including default engine render, V-Ray camera usage, VRay editor, progressive rendering, V-Ray sun and camera settings, lighting techniques with V-Ray lights and IES lights, color mapping, and working with V-Ray materials and HDRI. Join us for this comprehensive London Design Training Course on V-Ray for Rhino and elevate your architectural rendering skills to the next level.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who want to develop penetration testing skills to enable them to identify information-system vulnerabilities and effective remediation techniques for those vulnerabilities. Target students who also need to offer practical recommendations for action to properly protect information systems and their contents will derive those skills from this course. This course is also designed for individuals who are preparing to take the CompTIA PenTest+ certification exam PT0-002, or who plan to use PenTest+ as the foundation for more advanced security certifications or career roles. Individuals seeking this certification should have three to four years of hands-on experience performing penetration tests, vulnerability assessments, and vulnerability management. Overview After completing this course, you will be able to plan, conduct, analyze, and report on penetration tests, including the ability to: Plan and scope penetration tests. Conduct passive reconnaissance. Perform non-technical tests to gather information. Conductive active reconnaissance. Analyze vulnerabilities. Penetrate networks. Exploit host-based vulnerabilities. Test applications. Complete post-exploit tasks. Analyze and report pen test results. Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company. 1 - Outline Lesson 1: Scoping Organization/Customer Requirements Lesson 2: Defining the Rules of Engagement Lesson 3: Footprinting and Gathering Intelligence Lesson 4: Evaluating Human and Physical Vulnerabilities Lesson 5: Preparing the Vulnerability Scan Lesson 6: Scanning Logical Vulnerabilities Lesson 7: Analyzing Scanning Results Lesson 8: Avoiding Detection and Covering Tracks Lesson 9: Exploiting the LAN and Cloud Lesson 10: Testing Wireless Networks Lesson 11: Targeting Mobile Devices Lesson 12: Attacking Specialized Systems Lesson 13: Web Application-Based Attacks Lesson 14: Performing System Hacking Lesson 15: Scripting and Software Development Lesson 16: Leveraging the Attack: Pivot and Penetrate Lesson 17: Communicating During the PenTesting Process Lesson 18: Summarizing Report Components Lesson 19: Recommending Remediation Lesson 20: Performing Post-Report Delivery Activities Additional course details: Nexus Humans CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Who is this Course for? Mastering Unity 3D Intermediate Level Training Course Our Unity 3D training programs are tailored for individuals aspiring to become game developers, creative minds, & enthusiasts keen to explore the realm of game development. Learn 3D & 2D games or looking to master Unity's cross-platform features. Click here for more info: Website Duration: 20 hours Approach: 1-on-1 Individualized Attention & Customized Content Timetable: Scheduling any hour between 9 am and 7 pm, from Mon to Sat Course Overview: Sessions 1-2: Introduction to Unity Familiarize yourself with Unity's interface and workspace Create a new Unity project and set up the initial scene and navigation Sessions 3-4: Asset Management Explore and download free assets Import various asset types into Unity and understand their applications Sessions 5-6: Environmental Design Utilize Unity's terrain tools for environment creation Enhance scenes with textures, materials, and environmental objects Sessions 7-8: Character Development Design 3D character models Rig, animate, and import characters into Unity Sessions 9-10: Player Interaction Set up player controls and script basic movements Implement camera controls for seamless gameplay experiences Sessions 11-12: Physics and Realism Understand and implement physics in Unity Configure collisions, gravity, force, and torque for realistic interactions Sessions 13-14: Audio Enhancement Master audio implementation with sound effects and background music Fine-tune volume and pitch for immersive gameplay Sessions 15-16: Lighting and Visual Effects Employ advanced lighting techniques, including dynamic day-night cycles Enhance visuals with lens flares and particle systems Sessions 17-18: User Interface Design Construct user interfaces using Unity's canvas system Integrate interactive elements such as buttons and menus, ensuring smooth functionality Sessions 19-20: Optimization and Performance Implement optimization techniques and utilize the profiler for performance analysis Improve frame rates and reduce memory usage for seamless gameplay Session 21-22: Multiplayer Integration Explore multiplayer implementation and set up local multiplayer games Session 23-24: Mobile Game Development Discover mobile game development in Unity Build, deploy, and optimize games for mobile devices, focusing on performance and controls Session 25: Advanced Topics Delve into advanced scripting techniques, including coroutines, delegates, and events Explore shader programming and visual effects, and venture into VR development with Unity and Oculus Quest Final Project: Create a Comprehensive Game Test the game thoroughly, identify and resolve bugs Make necessary adjustments and improvements for a polished final product Experience the Real-Time Development Platform: Unleash your creativity and create 3D, 2D, VR, and AR experiences across various industries, including games, automotive, AEC, film, and more. Unity Pro offers a complete solution to develop better, iterate faster, and grow your business. Enjoy amazing games and immersive experiences with multi-platform support. Get started today: Unity Pro. Learning Outcomes: Participants will gain expertise in Unity 3D, mastering asset management, environmental design, character animation, player interaction, physics, audio, lighting, UI, optimization, and advanced scripting. They will develop a complete game, honing skills in debugging and project completion. Career Opportunities: Graduates can pursue roles as Game Developers, Mobile Game Developers, VR/AR Developers, Game Designers, UI/UX Designers, Game Testers, Indie Game Developers, Educational Game Developers, Freelance Developers, or Game Development Instructors, leveraging their Unity 3D skills for diverse and exciting career paths in the gaming industry. Skills Acquired: Participants in the Mastering Unity 3D Intermediate Level Training Course will gain advanced proficiency in Unity 3D game development, including: Advanced 3D Game Development Techniques Real-time Physics and Animation Skills Multiplatform Game Deployment Expertise Job Opportunities: Upon completion, individuals can pursue roles such as: Game Developer Unity 3D Programmer AR/VR Developer Interactive Simulation Designer This course equips participants with the expertise required for exciting opportunities in game development studios, AR/VR companies, and interactive media agencies, setting the stage for a successful career in the gaming and simulation industry. Course Advantages: Comprehensive Unity Mastery: Develop expertise in various Unity aspects, including game design, scripting, animation, and optimization. Hands-On Project Experience: Engage in practical projects mirroring real-world game development, enhancing your skills and portfolio. Interactive Live Instruction: Learn from experienced instructors in real-time, encouraging interactive discussions, Q&A sessions, and personalized guidance. Flexible Learning Paths: Opt for in-person or online classes, ensuring accessible and convenient learning tailored to your needs. Lesson Revisions: Access recorded lessons, allowing flexible review and reinforcement of concepts at your own pace. Lifetime Email Support: Benefit from ongoing support via email, where experts are available to assist with any questions or challenges, even after the course concludes.

Agile Sprint Planning: Virtual In-House Training The goal of the course is to provide you and your team with the ability to develop effective and realistic Sprint plans. Without effective Sprint Plans, iterations are set up for failure. But Sprint Planning cannot be improved on its own, in isolation. The Scrum processes are highly intertwined and influence each other. The surrounding artifacts, events, and roles must be examined closely, and enhanced, in order to improve Sprint Planning. This course will remind you of the theory to reinforce the principles, but will concentrate on next-level skills, so that you and the team are able to create realistic and usable Sprint Plans. This course is not introductory. You are already aware of the Scrum framework and have been implementing Scrum on your projects. Now is the time to improve efficiency and effectiveness, to facilitate successful Agile projects. What you will Learn You'll learn how to: Identify and correlate the key symptoms and root causes of ineffective sprint plans Improve key Product Backlog elements Evaluate Agile roles in sprint planning Appraise key product practices Enhance project transparency The Product Backlog User stories Acceptance Criteria Backlog Refinement Supporting Roles Product Owner (the Backlog) Development Team Stakeholders and SMEs Supporting Product Practices Roadmaps and release plans and story maps Definition of Done Technical Debt Transparency Daily Scrums Information radiators Retrospectives Sprint Planning Capacity and Velocity Sprint Planning Meetings The Sprint Backlog Summary What did we learn, and how can we implement this in our work environments?

Why Choose Character Animation in 3ds Max Training Course? Click here for more info. Top character animation course in 3ds Max, this course provides an accessible learning experience. Learning character animation enables you to create your own short films. It's not just a means of income; it evolves into a passion.  Duration: 20 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Enroll in our exclusive "Character Animation Fundamentals in 3ds Max" course at London Design Training, guided by experienced tutors Sitwat Ali, Qasim Ali, and Jess. Gain in-depth insights into animating 3D characters, covering essential techniques like character rigging, pose creation, and seamless pose-to-pose animation. 3ds Max Character Animation Course Duration: 20 hours Course Overview: Master the art of character animation in 3ds Max with our comprehensive course. Ideal for beginners and those with some 3D modeling and animation experience, this course covers everything you need to know to bring characters to life. Course Outline: Introduction to Character Animation Explore animation principles Get familiar with 3ds Max animation tools Learn to create character rigs and manage the timeline Basic Animation Principles Understand keyframes and animation cycles Apply the 12 principles of animation Work with the graph editor and ease-in/out techniques Advanced Animation Techniques Utilize the reaction manager for complex animations Master non-linear animation methods Animate with inverse kinematics, custom controllers, expressions, and scripts Creating Characters Craft a character model with proper topology Create UV maps and apply textures Prepare characters for rigging Facial Animation Learn facial animation principles Create blend shapes and morph targets Master lip syncing techniques Body Animation Animate walk cycles and character motion Achieve believable character poses Implement character physics Advanced Character Animation Work with motion capture data Use CAT and Biped tools Understand motion blur and create special effects Render and output animations Character Animation Projects Bring all skills together in practical projects Create basic and complex character animations Course Requirements: Computer with 3ds Max installed Basic computer operations knowledge Passion for character animation Course Goals: Upon completion, you'll have a thorough grasp of character animation in 3ds Max, capable of creating realistic and sophisticated character animations using advanced techniques. You'll be equipped with the skills to continue honing your character animation abilities independently.

Disciplined Agile Senior Scrum Master (DASSM): Virtual In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics

Highfield Level 1 Award In Food Safety In Manufacturing (RQF) Half day course Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely This Level 1 Award in Food Safety in Manufacturing helps to prepare people for working in a low-risk role in a factory, where they will be handling, or around, food Course Contents: The Importance of Food Safety Legal responsibilities of food handlers Personal hygiene Contamination and cross contamination The importance of keeping one's work areas clean Pest control Basic bacteriology Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. This Highfield Level 1 Award in Food Safety in Manufacturing (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place Accredited, Ofqual regulated qualification: This Level 1 Food Safety in Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by Highfield Qualifications. This means that you can be rest assured that your level 1 Food safety in Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are trained appropriately in Food Safety. The Ofqual Register number for this course is 603/2616/5