30 Educators providing Courses in Liverpool delivered Live Online

Sharing & Networking - Regular giving fundraising programmes. Session aimed at those working in supporter care, individual giving and leadership roles. THIS SESSION WILL NOT BE RECORDED

Taster Session - Working with Third Parties by Jane Montague Session aimed at corporate fundraisers.

Peer Supervision for Clinical Hypnotherapists: Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability. - **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions. - **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development. - **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession. - **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice. - **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards. - **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships. - **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Course Information Join our comprehensive three-day programme designed as an invaluable external training opportunity for auditors, audit programme managers, and individuals subject to audits. This course is tailored to foster a deep understanding and cultivate essential skills for auditing the validation of computer systems intended for GxP environments (GLP, GCP, GMP, GDP, GPvP). Commencing with an overview of regulatory prerequisites and the system life cycle, the course swiftly transitions to focus on the pragmatic aspects of auditing computer system validation. Experience a blend of presentations, interactive discussions, and immersive practical workshops throughout the duration of the course. Delegates will benefit from practical examples of how to understand the framework of applicable regulations and guidance. Apply risk management techniques to audit planning Plan and conduct computerised system audits Assess system validation documentation to verify compliance Evaluate data integrity and security issues Prepare for regulatory inspection. The course is structured to encourage delegates to: Discuss and develop ideas Solve specific problems Understand the vulnerabilities of computerised systems Learn how to create a compliance checklist Link system development with good business practice. Is this course for you? Auditors Audit programme managers Individuals subject to audits. Tutors Tutors will be comprised of (click the photos for biographies): Nichola Stevens Director and Principal Consultant, Nuncius Compliance Solutions Ltd Barry McManus Consultancy Partner, Empowerment Quality Engineering Ltd Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome and Introductions 09:45 Why We Validate and Regulatory Trends 10:30 Break 10:45 Audit Overview, High Level Process and Scheduling 11:30 System Lifecycle 12:30 Lunch 13:15 Exercise 1 - Audit Scheduling 14:45 Exercise 1 - Feedback 15:15 Break 15:30 Validation Deliverables 16:30 Risk Assessments 17:30 Close of Day 1 Day 2 09:00 Supplier Assessment 10:30 Break 10:45 Exercise 2 - Planning a Supplier Audit 12:00 Exercise 2 - Feedback 12:30 Lunch 13:15 Exercise 3 - Auditing a Computerised System Validation Package 15:30 Break 15:45 Exercise 3 - Feedback 16:30 Change Control 17:15 Close of Day Day 3 09:00 Infrastructure Qualification 09:45 Maintaining a Validated State - Operational Processes 11:00 Break 11:15 Exercise 4 - Auditing Systems in Operational Use 12:45 Lunch 13:30 Exercise 4 - Feedback 14:15 Exercise 5 - Auditing Trail Review 15:30 Break 15:45 Exercise 5 - Feedback 16:15 Course Objectives Summary and Any Additional Questions 16:45 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 19 Points Development Level Develop

Sharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. This session won’t cover Light up a Life as we host several sessions a year on that topic. THIS SESSION WILL NOT BE RECORDED Session aimed at those working in supporter care, individual giving, in memory

Resilience, stress and boundaries - essential skills for fundraisers Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - Fundraising is tough. It’s emotionally demanding, fast-paced, and often unpredictable. To keep going, you need more than passion—you need resilience, stress management, and strong boundaries to protect your wellbeing. Join us for this interactive, practical workshop. You’ll learn: ✅ How to build resilience and stay steady under pressure ✅ The signs of stress and quick strategies to manage it ✅ How to set and maintain boundaries to prevent burnout This session isn’t just theory - we’ll share real-life tools, group discussions, and practical exercises to help you navigate the challenges of your role with confidence. - - - Claire Warner (she/her) is a Charity Culture, Wellbeing & Leadership Specialist. Before developing this specialism, Claire had 19 years working in the charity sector, including 10 years in Director / Senior Leader roles. But it was a period of significant unwellbeing (breast cancer) that led Claire to the career change. And it was in conducting a large piece of research into sector wellbeing, that Claire recognised this significant gap in provision and went on to create Lift. In 2020, Claire won the Best Digital Leader Award at the Social CEO Awards for her wellbeing work during the pandemic. In 2021, she curated the first Charity Workplace Wellbeing Summit and was named as one of Charity Times Magazine’s 20 Pandemic Pioneers. Claire lives in rural Lancashire with her husband, their two daughters, Rowan the dog and horses Maddie and Bernie.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for existing IT professionals who have some networking knowledge and experience and are looking for a single course that provides insight into core and advanced networking technologies in Windows Server. This audience would typically include: Network administrators who are looking to reinforce existing skills and learn about new networking technology changes and functionality in Windows Server. System or Infrastructure Administrators with general networking knowledge who are looking to gain core and advanced networking knowledge and skills on Windows Server. Overview Plan and implement an IPv4 network. Implement Dynamic Host Configuration Protocol (DHCP). Implement IPv6. Implement Domain Name System (DNS). Implement and manage IP address management (IPAM). Plan for remote access. Implement DirectAccess. Implement virtual private networks (VPNs). Implement networking for branch offices. Configure advanced networking features. Implement Software Defined Networking. 55343A is the Community Courseware equivalent of retired Legacy Course 20741BC - Networking with Windows Server 2016. This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. Prerequisites In addition to professional experience, students who attend this training should already have the following technical knowledge: Experience working with Windows Server Knowledge of the Open Systems Interconnection (OSI) model Understanding of core networking infrastructure components and technologies such as cabling, routers and switches Familiarity with networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking Some basic knowledge of the TCP/IP protocol stack, addressing and name resolution Experience with and knowledge of virtualization Hands-on experience working with the Windows client operating systems such as Windows 10 or Windows 11 1 - Planning and implementing an IPv4 network Planning IPv4 addressing Configuring an IPv4 host Managing and troubleshooting IPv4 network connectivity 2 - Implementing DHCP Overview of the DHCP server role Deploying DHCP Managing and troubleshooting DHCP 3 - Implementing IPv6 Overview of IPv6 addressing Configuring an IPv6 host Implementing IPv6 and IPv4 coexistence Transitioning from IPv4 to IPv6 4 - Implementing DNS Implementing DNS servers Configuring zones in DNS Configuring name resolution between DNS zones Configuring DNS integration with Active Directory Domain Services (AD DS) Configuring advanced DNS settings 5 - Implementing and managing IPAM Overview of IPAM Deploying IPAM Managing IP address spaces by using IPAM 6 - Remote access in Windows Server Overview of remote access Implementing the Web Application Proxy 7 - Implementing DirectAccess Overview of DirectAccess Implementing DirectAccess by using the Getting Started Wizard Implementing and managing an advanced DirectAccess infrastructure 8 - Implementing VPNs Planning VPNs Implementing VPNs 9 - Implementing networking for branch offices Networking features and considerations for branch offices Implementing Distributed File System (DFS) for branch offices Implementing BranchCache for branch offices 10 - Configuring advanced networking features Overview of high performance networking features Configuring advanced Microsoft Hyper-V networking features 11 - Implementing Software Defined Networking Overview of SDN. Implementing network virtualization Implementing Network Controller

Computer Networking Online Virtual Classroom course is designed to enable participants to install, configure and test a fundamental computer network. The opportunities for employment within the area of network support are enormous as businesses continue to grow and utilise the new technology available to them. This is a vital role to ensure the smooth running of businesses reliant on their network and IT systems. This course provides learners with both the practical and theoretical knowledge of networks. During the course, participants will learn about the different components used to create a network including hardware, software and topologie

Presentation - How charity retail can improve patient care in hospices by Vicki Burnett, The Charity Retail Consultancy Session aimed at hospice retailers Retail strategy: - How having a strategic approach to retail can support the delivery of your hospice’s goals, what should be included and how to ensure the team share the vision Staff and volunteer recruitment and retention: - The sector’s biggest challenge today – what you can do to ensure you recruit and retain the right people to run your retail chain Investment and growth: - Identifying the key trends in charity retail right now, helping you to make informed decisions about when and how to invest and grow

Networking Microsoft Systems course description A hands-on course covering the network aspects of Microsoft systems. The course progresses from basic TCP/IP tools and configuration settings through to advanced security considerations finishing with an overview of Exchange and IIS. Hands on sessions are based on a choice of Windows Server 2003 or Windows 2000 server and Windows XP or Windows 2000 professional. Customised versions with other Microsoft platforms are also available. What will you learn Design networks with consideration for Microsoft issues such as logons. Design, configure and troubleshoot TCP/IP, DNS, WINS and DHCP. Configure security features such as PKI and IPSec. Describe the Windows TCP/IP implementation details. Networking Microsoft Systems course details Who will benefit: Anyone working with Microsoft systems. Prerequisites: TCP/IP foundation for engineers Supporting Windows ( XP or 2000 or 2003) Duration 5 days Networking Microsoft Systems course contents Configuring network cards PnP, resources, Ethernet cards, wireless cards, dial up networking, other cards, Ethernet settings, layer 2 QoS. Configuring and supporting IP Basic IP settings, advanced IP settings, advanced TCP settings, DrTCP and registry settings, security DHCP DHCP server, authorising the DHCP service, DHCP client, DHCP relays, Address pools, options, lease duration's, Integrating with DNS. Microsoft networking overview Workgroups and domains, Domain controllers, the logon process in a network, the role of Active Directory, synchronisation, protocol stacks and bindings. Accessing file and print resources Shared folders, permissions, network printers, browsing, NetBIOS, SMB. WINS Servers, clients, Client registration, renewing and releasing of names. NetBIOS node types. DNS1 Overview, Primary and secondary servers, DDNS, zones, resource records. The browser service Master, backup and other browser roles, elections, announcements, recovery from failure, Inter subnet browsing. TCP/IP implementation details Dead gateway detection, Multi homing, multicasting, MTU path discovery, registry settings, QOS and RSVP, Windows as a router, performance implications of Microsoft services. Internet Access Options, NAT, Firewall capabilities and Proxy server, Internet Authentication Service. Remote Access Installing, RAS servers. RAS process, protocols Security: PKI PPTP, L2TP, What is IPSec, configuring IPSec. Security: VPNs PPTP, L2TP, What is IPSec, configuring IPSec. Other Microsoft networking services & tools Netmeeting, instant messaging, white boarding, document collaboration, video conferencing Microsoft Exchange, IIS, Directory replication, SNMP, Net Monitor, integration with other platforms.