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Agile Business Consortium Scrum Master® Course: In-House Training This two-day course covers the principles and theory of the Scrum framework and the role of the Scrum Master. IIL is an accredited training organization (ATO) and the course is delivered by accredited trainers. APMG's accreditation processes are respected globally and accredited by UKAS. A Scrum Master is responsible for promoting and supporting Scrum as defined in The Scrum Guide, and also is the leader who serves the Product Owner, the Development Team, and the Organization. Why APMG - Agile Business Consortium Scrum Master® Course and Certification? The course, syllabus, and learning objectives are based on The Scrum Guide - The Definitive Guide to Scrum: The Rules of the Game - created and maintained by Scrum's creators Ken Schwaber and Jeff Sutherland Increased business (non-IT) focus of course and exercises Developed in partnership with Agile Business Consortium - leaders in promoting and enabling business agility Course is highly interactive to encourage collaboration and reinforce learning objectives Candidates can sit the examination at the end of the training course No recertification requirements. APMG Scrum Master certification does not expire. Successful candidates are entitled to free 1-year membership with the Agile Business Consortium Successful candidates can claim a digital badge and share their success online What You Will Learn At the end of this program, you will be able to: Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders Master the Scrum principles to better understand their application when returning to the workplace Understand how to construct an effective development team with an appropriate mix of skills and experience Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products. Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness Day One Scrum Overview Self-Organization Agile Principles Empirical Product Development Scrum Events The Development Team Scrum Roles Day Two The Product Backlog Sprint Planning and Done Sprint Progress Scrum Simulation Growing as a Scrum Master

This Reiki Master Teacher Course has been created for Reiki practitioners who want to share their knowledge and experience of practising Reiki and who want to learn how to teach others. This course is designed to teach you how to become a Reiki Master Teacher, so that you can learn how to prepare Reiki training courses and teach and attune others. You will be shown how to plan, design and create your courses, how to deliver them and what length they should be for each level of Reiki.

This Reiki Master Teacher Course has been created for Reiki practitioners who want to share their knowledge and experience of practising Reiki and who want to learn how to teach others. This course is designed to teach you how to become a Reiki Master Teacher, so that you can learn how to prepare Reiki training courses and teach and attune others. You will be shown how to plan, design and create your courses, how to deliver them and what length they should be for each level of Reiki.

This Reiki Master Teacher Course has been created for Reiki practitioners who want to share their knowledge and experience of practising Reiki and who want to learn how to teach others. This course is designed to teach you how to become a Reiki Master Teacher, so that you can learn how to prepare Reiki training courses and teach and attune others. You will be shown how to plan, design and create your courses, how to deliver them and what length they should be for each level of Reiki.

There are a number of reasons why it is important to actively promote equality and diversity within your business and the wider community, not only to ensure compliance with anti-discrimination legislation and professional regulations, including the SRA Standards & Regulations. There will also be business benefits to the organisation including attracting and retaining talented staff, improving staff morale, potentially accessing a wider client base and enhancing service levels and client satisfaction. Join us for this useful overview session on equality, diversity & inclusion which will cover the following points; The Meaning of Equality Discrimination Harassment & Victimisation Unconscious Bias The Equality Act & the Protected Characteristics Reasonable Adjustments Complying with E&D requirements Target Audience This online course is suitable for staff of all levels, from support staff to senior partners. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Amie Higgins, Consultant, DG Legal Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients. Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

This course looks at the procedures required to deal with customs. It is vitally important that importers and exporters understand the information required to be submitted.

Emergencies & Complications 1 DAY INTENSIVE COURSE  ONLINE or IN-CLINIC NOTE! After booking we will contact you for scheduling the exact course date! Courses dates are subject to change due to mentors availability. We will inform you via email if a date becomes available! Additional information ATTENDANCE ONLINE (Theory), IN CLINIC (Practice) COURSE LEVEL INTERMEDIATE | Advanced Course

Who is this course for? This course is ideal for individuals interested in learning landscape architecture, emphasizing the planning, design, and management of various outdoor spaces, such as private gardens, public parks, and commercial landscapes. Click here for more info: Website 1-on-1 training, Monday to Saturday, 9 a.m. to 7 p.m., or call to book. Tailor your 40-hour course  Option A: AutoCAD, Sketchup, Vray, and Photoshop.  Option B: Rhino, Sketchup, Vray, and Photoshop. Both covering specializes in Planting Plans and Maps. Course Outline - Option A: AutoCAD, Sketchup, Vray, Photoshop (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (2 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Sketchup (16 hours): (Specializing in Planting Plans, Vegetation Plans, and Maps) Module 1: Introduction to Sketchup (2 hours) - Navigating the Sketchup interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden elements with curves and surfaces - Expertly edit and transform geometry - Specialized focus on Planting Plans, Vegetation Plans, and Maps Module 3: Visualization with Vray (4 hours) - Understanding the Vray rendering engine - Applying materials and textures for realism - Setting up lighting and cameras for realistic rendering Module 4: Image Enhancement with Photoshop (10 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Sketchup and Vray outputs - Creating visually striking presentations Additional Resources: Access free online portfolio design assistance, career growth guidance, and mock interviews to ensure your readiness for the competitive job market. Course Outline - Option B: AutoCAD, Rhino, Vray, Photoshop (Total: 40 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (4 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Rhino (14 hours): Module 1: Introduction to Rhino (2 hours) - Navigating the Rhino interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden structures with curves and surfaces - Proficiently edit and transform geometry - Build complex 3D structures Module 3: Visualization with Vray (6 hours) - Setting up lights and cameras for garden renders - Exploring rendering settings and options - Post-production and compositing techniques Image Enhancement with Photoshop (8 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Rhino and Vray outputs - Creating visually striking presentations Both Option A and Option B provide comprehensive training in essential design software, with the choice between specialization in Sketchup (Option A) or a broader skill set with Rhino (Option B). Additionally, both options offer access to valuable resources for career preparation. When Can I Book this Training Course? Personalized 1-on-1 training sessions available, allowing for a tailored learning experience. Pre-book your preferred time slot from Monday to Saturday between 9 a.m. and 7 p.m. Alternatively, call 02077202581 to book over the phone. Training Duration 40-hour training program, with the flexibility to split hours based on your ideal learning schedule. Training Method Choose between in-person Face to Face or Live Online 1-on-1 training. Expect personalized attention, flexible learning pace, and individualized support throughout your training. Live Online sessions available over Zoom for added convenience. Enroll in our 1-on-1 Course Today! Comprehensive Training Program Overview Option A: AutoCAD (10 hours) Sketchup (16 hours) (Specializing in Planting Plans, Vegetation Plans, and Maps) Vray (4 hours) Photoshop (10 hours) Option B: AutoCAD (12 hours) Rhino (14 hours) Vray (6 hours) Photoshop (8 hours) Benefits of Option A: Diverse Skillset: Gain expertise in AutoCAD, Sketchup, Vray, and Photoshop for various design fields. Specialization: Focus on Planting Plans, Vegetation Plans, and Maps within Sketchup. Realistic Renderings: Learn Vray for compelling 3D renderings. Image Editing: Enhance images effectively with Photoshop. Career Readiness: Access resources like portfolio design assistance and mock interviews for job market readiness. Benefits of Option B: Versatile Expertise: Master AutoCAD, Rhino, Vray, and Photoshop for various design disciplines. Advanced 3D Modeling: Excel in complex designs with Rhino and 3ds Max. Quality Renderings: Create impressive 3D renderings with Vray. Image Editing Mastery: Perfect design concepts with Photoshop. Additional Training Course Benefits: Compatible with both Mac and Windows operating systems. Price Assurance for exceptional value. Flexible scheduling from Monday to Sunday, 9 am to 8 pm. Lifetime Email and Phone Support. Assistance in configuring your computer for seamless software installation. Referral Benefits, including special discounts for friend referrals and savings on group training courses.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

QA Level 2 Award In Food Safety For Manufacturing (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Accredited, Ofqual regulated qualification: Our Food Safety For Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety For Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/2592/6