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Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 3 Days 18 CPD hours PostgreSQL is a powerful, open-source, object-relational database system known for being reliable, secure, and flexible. For administrators, learning PostgreSQL equips you with the skills needed to handle complex and high-performance databases in our data-driven world. Big-name companies like Apple, Cisco, Fujitsu, and IBM trust PostgreSQL for their critical applications, which highlights its significance and broad industry adoption. By getting the hang of PostgreSQL, administrators can boost their career opportunities and play a key role in the success of data-focused businesses. PostgreSQL Server Administration is a three-day hands-on course geared for administrators seeking to sharpen their skills and elevate their database management capabilities. Throughout the course you?ll explore a wide range of essential topics, from server architecture and user accounts to monitoring and routine maintenance. Throughout the course, you'll gain invaluable insights and practical techniques that will empower you to optimize, secure, and manage your PostgreSQL environment effectively. As you navigate through server configuration, database reporting, backup and restore procedures and more, you'll have the opportunity to apply your newfound knowledge to real-world scenarios. By the end of the course, you'll be equipped with the confidence and skillset required to tackle a wide array of administrative challenges and to effectively manage your PostgreSQL databases. Additional course details: Nexus Humans PostgreSQL Server Administration (TTDB7020) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PostgreSQL Server Administration (TTDB7020) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network engineers, network support personnel, reseller support personnel and anyone else needing a working knowledge of Network and Security Manager. Overview After successfully completing this course, you should be able to: Explain Network and Security Manager concepts and terminology. Set up and administer Network and Security Manager servers. Configure domains and administrators. Add devices using modeling and importing. Work with objects and templates. Configure policies. Perform routine device management tasks Work with logs and reports Configure VPNs with the VPN Manager tool This course discusses the basic operations of Network and Security Manager. Key topics include server and domain administration, device configuration, template creation and management, policy creation and management, logging, and report generation. Through demonstrations and hands-on labs, students gain experience in configuring, testing, and troubleshooting features of Network and Security Manager. Labs will be done on a ScreenOS platform Chapter 1: Course IntroductionChapter 2: Network and Security Manager Concepts Chapter 3: Server Administration Chapter 4: Domains and Administrators Chapter 5: Adding Devices Chapter 6: Abstraction Objects and TemplatesChapter 7: Abstraction Policies Chapter 8: Managing Devices Chapter 9: Logging, Reporting and Monitoring Chapter 10: Central ManagerChapter 11: Virtual Private Networks Additional course details: Nexus Humans Network and Security Manager Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Network and Security Manager Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

ChatGPT, along with other AI tools, aims not to replace the human touch in management, but to enhance it. By addressing repetitive, daily tasks, these tools free up managers to concentrate on core responsibilities like strategic decision-making, team development, and innovation. As we move further into the digital age, integrating tools such as ChatGPT isn't a luxury; it's the future of proactive leadership. In this guide, we'll delve into 10 practical ways through which AI can elevate your efficiency and refine the quality of your work. Gain familiarity with prominent AI tools in the market Efficiently compose and respond to emails Generate concise summaries of complex reports and data. Obtain quick insights, data, and research across varied topics Streamline the writing of articles, training notes, and posts Craft interview tests, form relevant questions, and design checklists for the hiring process 1 Streamlining emails An inbox can be a goldmine of information but also a significant time drain for managers. Here's how to optimise it: Drafting responses: Give the AI a brief, and watch it craft a well-structured response. Sorting and prioritising: By employing user-defined rules and keywords, ChatGPT can flag important emails, ensuring no vital communication slips through the cracks. 2 Efficient report writing Reports, especially routine ones, can be time-intensive. Here's a smarter approach: Automate content: Supply key data points to the AI, and let it weave them into an insightful report. Proofreading: Lean on ChatGPT for grammar checks and consistency, ensuring each report remains crisp and error-free. 3 Rapid research From competitor insights to market trends, research is a pivotal part of management. Data synthesis: Feed raw data to the AI and receive succinct summaries in return. Question-answering: Pose specific questions about a dataset to ChatGPT and extract swift insights without diving deep into the entire content. 4 Reinventing recruitment Hiring can be a lengthy process. Here's how to make it more efficient: Resume screening: Equip the AI to spot keywords and qualifications, ensuring that only the most fitting candidates are shortlisted. Preliminary interviews: Leverage ChatGPT for the initial rounds of interviews by framing critical questions and evaluating the responses. 5 Enhancing training Especially for extensive teams, training can be a monumental task. Here's how ChatGPT can assist: Customised content: Inform the AI of your training goals, and it will draft tailored content suitable for various roles. PowerPoint design: Create visually appealing slide presentations on any topic in minimal time.

Hello and Welcome Are you like me, passionate and motivated about Wellbeing? My name is Jackie and I'm excited to be sharing this class as an opportunity for you to learn about how we can support our Health and Wellness naturally, the opportunity to live a toxin free life, both topics are increasingly becoming a loving priority for our families. This workshop has been designed with the necessary information you need to start your wellness journey and know that I will be there to support you with any questions you may have. I use these oils daily, they are an effective plant-based solution and support and boost my hormones and my menopause, immune response, support my body to heal both from a physical and emotional perspective, whether these are feelings are from stress or anxiousness. By attending my intro class, you will learn - What is an essential oil and the importance of therapeutic grade - How they can be used Aromatically, Topically and Internally - How to use them to support you emotionally through the limbic system in your brain - How they support your immune system -How to get them into your home -Lots of hints and tips and I'll share my daily routine This class is suitable for everyone, if you are curious come along Please connect with me via jackie.purpletrain@outlook.com if you have any questions. I will need you to confirm via email your attendance to secure your place. These classes are small, so I can afford you time for questions, so please book early to avoid disappointment. Looking forward to meeting you. PLEASE NOTE this class is for new customers or my existing customers, if you are already a doTERRA customer, please speak to your upline. Thank you for your cooperation. *Only book a time to attend if you are committed to show up for our time together. Thank you 🤗 Much love Jackie xxx

Sage Payroll Training Course - Fast Track This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. You will receive a CPD Completion certificate from Osborne Training once you finish the course. What skills will I gain? In this course you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land on your dream job in Payroll sector. Level 1 Introduction to payroll Introduction to Real Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the payroll Procedures Level 2 Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3 Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

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Payroll Accounting Training Fast Track (Level 1-3): This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. In this course, you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land your dream job in the Payroll sector. As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) All exams are conducted online through Sage (UK). Level 1: Introduction to payroll Introduction to Real-Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the Payroll Procedures Level 2: Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3: Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Course description Sage 50 Accounting / Bookkeeping Training - Fast Track Overview Want to open the door to working in Finance and Accountancy Industry? Starting Sage Line 50 Accounting Fast Track Training course will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. Get a new direction for your career in Accountancy, according to statistics, the average salary for Accountants is £50,000 (Source: Reed), it is the sector where the employability rate is higher than any other sector. With the right skills and practical experience, you would be able to fast track your career in Accountancy and exactly that's where Osborne Training can fill the gap. The intensive programmes include all the skills required to fast track your career in professional Accountancy. Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime or Weekend sessions for Sage 50 Bookkeeping Training Course from London Campus. Online Live - Osborne Training offers online Evening sessions for Sage 50 Bookkeeping Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the exams. What qualification will I gain? You could Gain the following IAB qualifications provided that you book and register for IAB exams and pass the exams successfully: IAB Level 1 Award in Computerised Bookkeeping (QCF) 500/9405/1 IAB Level 2 Award in Computerised Bookkeeping (QCF) 500/9261/3 IAB Level 3 Award in Computerised Bookkeeping (QCF) 500/9407/5 Awarding body International Association of Book-Keepers Sage 50 accounts Course Syllabus Creating a Chart of Accounts to Suit Company Requirements Sole Trader Accounts preparation The Trial Balance preparation Errors in the Trial Balance Disputed Items Use of the Journal Prepare and Process Month End Routine Contra Entries The Government Gateway and VAT Returns Bad Debts and Provision for Doubtful Debts Stock Valuation, Stock Control, Work in Progress and Finished Goods Prepare and Produce Final Accounts Extended Trial Balance Exporting Data including Linking to Other Systems Management Information Reports Making Decisions with Reports Using Sage Prepare and Process Year End Accounts and Archive Data Final Accounts for Partnerships including Appropriation Accounts The Fixed Asset Register and Depreciation Accruals and Prepayments Cash Flow and Forecast Reports Advanced Credit Control