1574 Courses in Coventry delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse AdministratorDatabase AdministratorsDatabase DesignersSupport EngineerTechnical Administrator Overview Monitor the DatabaseManage Database PerformanceImplement Database AuditingConfigure the Database Instance Such That Resources Are Appropriately Allocated Among Sessions and TasksSchedule Jobs to Run Inside or Outside of the DatabaseConfigure Oracle Net ServicesConfigure your Database For Backup and Recovery OperationsDescribe Oracle Database ArchitectureManage the Oracle Database InstanceManage Oracle Database Storage structuresCreate and Administer User Accounts The Oracle Database 12c: Administration Workshop will teach you about the Oracle Database architecture. You will discover how to effectively manage an Oracle Database instance, configure the Oracle Network Environment and perform database maintenance. The Oracle Database 12c: Administration Workshop will teach you about the Oracle Database architecture. You will discover how to effectively manage an Oracle Database instance, configure the Oracle Network Environment and perform database maintenance.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for future DB2 for z/OS database administrators who need to acquire the basic skills required to administer a DB2 database. Overview Implement a DB2 database designUse database utilities to load and reorganize dataDefine and implement a DB2 database recovery strategyControl access to database using DB2 authorization facilities This course provides students with instruction on how to physically implement a logical database design in DB2. The course includes instruction on DB2 data management, DB2 catalog tables, the bind process, database utilities, & security considerations. Course Outline Setting up a DB2 database Referential integrity Getting data into and out of DB2 Keeping your DB2 data in good shape Application data recovery basics Program preparation and Bind Security Serialization Additional course details: Nexus Humans CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Project Management Fundamentals for IT Projects: In-House Training A number of factors impact the new project manager's role within IT - for instance, the need to fully integrate IT into the business improvement process and the advent of distributed technology and Business Process Reengineering. As a result, the range of activities required of a new project manager has greatly increased, as well as the range of people with whom he or she interacts. This workshop enables you to minimize the problems inherent in managing a systems development project. What You Will Learn You'll learn how to: Articulate the benefit of using a project management methodology, processes, and various life cycles for IT projects Articulate on various standards and maturity models that provide benefits to performing organizations that manage IT projects Describe governance, gating, and the processes required for project origination Conduct a stakeholder analysis and describe its benefits throughout the project life cycle Gather good requirements, develop a work breakdown structure (WBS), and establish a baseline project plan Execute against the baseline project plan while managing change and configuration items Monitor and control the project activities using the baseline project plan and earned value management concepts Close the project by conducting scope verification, procurement audits, gathering lessons learned, archiving project records, and releasing resources Getting Started Course goal Course structure Course goals and objectives Foundation Concepts Key definitions and concepts Methodologies, processes, and project life cycles Project success factors and the benefits of standards and models Project Originating and Initiating Originating projects Initiating projects Planning Stakeholder Engagement and Resource Management Planning stakeholder engagement Planning human resources management Developing effective leadership skills Planning Scope and Quality Management Planning project scope Planning project quality Planning Schedule Management Planning project time Identifying schedule activities Sequencing schedule activities Estimating activity resources and time Developing project schedule Optimizing the project schedule Planning Risk and Cost Management Planning for project risks Planning project costs Estimating project costs Developing a project budget Planning Communication and Procurement Management Planning project communications Planning project procurements Project Executing, Monitoring and Controlling, and Closing Project executing Project monitoring and controlling Project closing

Managing Complex Projects: In-House Training As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environment As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. Complex projects don't necessarily follow the rules of traditional projects - in many instances the projects' end-products, and the methods by which they will be produced, are not easily defined. Stakeholder diversity and geographical dispersion contribute to the difficulties project managers face in their efforts to gain acceptance of project goals, objectives, and changes. Additionally, hierarchic leadership styles, traditional lifecycle approaches, and traditional project manager competencies may no longer maximize the efficiencies that need to be realized on complex projects. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environments. What you Will Learn The learning objectives of this workshop are to enable participants to: Appreciate complexity and its impact on the management of projects Describe the differences among traditional, complicated, and complex projects Explain the effects of complexity on the PMBOK® Guide's process groups Apply a high-level model in the management of real- world projects Complexity and Projects Some characteristics of complex systems Important models/characteristics of complex projects Major players in project complexity Landscapes and project typologies A supplemental framework for complex projects Framing Framing overview Potential pitfalls in framing complex projects Possible solutions Inception Centrality of risk management PM competencies, selection Stakeholder identification, analysis Blueprint Collaborative planning Stakeholder engagements Alternative methodologies/life cycles Collaborative scheduling Procurement management Oversight, Navigation, and Adjustment Leadership and the project team Stakeholder management Networks Close and Continuous Improvement Transition/support Post-project evaluations Rewards/Recognition

A practical and inspiring women’s development coaching workshop giving you time to reflect and focus on yourself and what’s important to you.

Online beginner's crochet aimed at crafty kids! Get your child away from a screen, enhance their mental well-being and give them a skill for life! 8yrs+

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse Administrator Database Administrators Support Engineer Technical Administrator Technical Consultant Overview Use Oracle Flashback Technologies to recover from human error Use Recovery Manager (RMAN) to create backups and perform recovery operations Use the Data Recovery Advisor to diagnose and repair failures Plan effective backup and recovery procedures Describe the Oracle Database architecture components related to backup and recovery operations Perform an encrypted database backup and restore Perform tablespace point-in-time recovery Configure the database for recoverability Describe Cloud Tooling for Backup and Recovery Describe Oracle Database backup methods and recovery operations that can be used to resolve database failure In this Oracle Database 12c R2: Backup and Recovery Workshop, students learn how to perform backup and recovery based on the related Oracle Database architecture components. Various backup, failure, restore, and recovery scenarios are provided so that students learn to evaluate their own recovery requirements and develop an appropriate strategy for backup and recovery procedures. This course includes an interactive workshop, with scenarios that provide participants with opportunities to diagnose and recover from several failure situations. Introduction Curriculum Context Assess your recovery requirements Categories of failures Oracle backup and recovery solutions Oracle Maximum Availability Architecture Oracle Secure Backup Benefits of using Oracle Data Guard Basic Workshop Architecture Getting Started Core Concepts of the Oracle Database, critical for Backup and Recovery Oracle DBA Tools for Backup and Recovery Connecting to Oracle Recovery Manager (RMAN) Configuring for Recoverablility RMAN commands Configuring and managing persistent settings Using the Fast Recovery Area (FRA) Control File Redo Log File Archiving Logs Using the RMAN Recovery Catalog Creating and Configuring the Recovery Catalog Managing Target Database Records in the Recovery Catalog Using RMAN Stored Scripts Maintaining and Protecting the Recovery Catalog Virtual Private Catalogs Backup Strategies and Terminology Backup Solutions Overview and Terminology Balancing Backup and Restore Requirements Backing Up Read-Only Tablespaces Data Warehouse Backup and Recovery: Best Practices Additional Backup Terminology Performing Backups RMAN Backup Types Incrementally Updated Backups Fast Incremental Backup Block Change Tracking Oracle-Suggested Backup Reporting on Backups Managing Backups Improving Your Backups Compressing Backups Using a Media Manager Backup and Restore for Very Large Files Creating RMAN Multi-section Backups, Proxy Copies, Duplexed Backup Sets and Backups of Backup Sets Creating and Managing Archival Backups Backing Up Recovery Files Backing Up the Control File to a Trace File Cataloging Additional Backup Files Using RMAN-Encrypted Backups Creating RMAN-Encrypted Backups Using Transparent-Mode Encryption Using Password-Mode Encryption Using Dual-Mode Encryption Diagnosing Failures Reducing Problem Diagnosis Time Automatic Diagnostic Repository Data Recovery Advisor Handling Block Corruption Restore and Recovery Concepts Restoring and Recovering Instance Failure and Instance/Crash Recovery Media Failure Complete Recovery (Overview) Point-in-Time Recovery (Overview) Recovery with the RESETLOGS Option Performing Recovery, Part I RMAN Recovery in NOARCHIVELOG Mode Performing Complete Recovery (of critical and noncritical data files) Restoring ASM Disk Groups Recovery with Image Files Performing Point-in-Time (PITR) or Incomplete Recovery Performing Recovery, Part II Recovery of Server Parameter File, Control File (One and All) Redo Log File Loss and Recovery Password Authentication File Re-creation Index, Read-Only Tablespace, and Temp file Recovery Restoring the Database to a New Host Disaster Recovery Restoring RMAN Encrypted Backups RMAN and Oracle Secure Backup Oracle Secure Backup Overview and Interface Options RMAN and OSB: Overview and Basic Process Flow Starting with Oracle Secure Backup Configuring Oracle Secure Backup for RMAN RMAN Backup and Restore Operations Oracle Secure Backup Jobs Displaying OSB log files and transcripts for RMAN activities Using Flashback Technologies Flashback Technology: Overview and Setup Using Flashback Technology to Query Data Flashback Table Flashback Transaction (Query and Back out) Flashback Drop and the Recycle Bin Flashback Data Archive Using Flashback Database Flashback Database Architecture Configuring Flashback Database Performing Flashback Database Best Practices for Flashback Database Transporting Data Transporting Data Across Platforms Transporting Data with Backup Sets Database Transport: Using Data Files Performing Point-in-Time Recovery When to use TSPITR TSPITR Architecture Performing RMAN TS Point-in-time Recovery Recovering Tables from Backups Duplicating a Database Using a Duplicate Database Duplicating Database with 'push' and 'pull' techniques Choosing Database Duplication Techniques Creating a Backup-up Based Duplicate Database Understanding the RMAN Duplication Operation RMAN Troubleshooting and Tuning Interpreting RMAN Message Output Tuning Principles Diagnosing Performance Bottlenecks RMAN Multiplexing Restore and Recovery Performance Best Practices Cloud Tooling for Backup and Recovery Backup Destinations Customize Backup Configuration On-Demand Backup and Recovery Oracle Backup Cloud Service Installing the Backup Module Backup and Recovery Workshop Workshop Structure and Approach Business Requirements for Database Availability and Procedures Diagnosing the Failures

The Agile Project Manager: In-House Training: Virtual In-House Training Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes. Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive. What you will Learn At the end of this program, you will be able to: Evaluate the changing project environment and the needed knowledge, skills, and behaviors Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value Utilize Lean and Agile principles to maximize value and improve project performance Construct a hybrid Agile model that is unique to your project Assess your role in Business Agility as an Agile Project Manager Getting Started Introductions Workshop orientation Expectations Foundations Recap: What is Agile? A changed project environment The future project manager Agile Project Management Competencies Focusing on value Championing change Servant leadership Coaching / mentorship Facilitation Lean and Agile Principles Optimizing flow Making things small Continuous planning Just-In-Time requirements Visualizing work Hybrid Agile Considerations Considering a Hybrid Approach Examining Strengths and Weaknesses of Each Approach Selecting Waterfall / Agile Roles, Practices, and Techniques Reviewing Three Hybrid Scenarios Constructing the Hybrid Project Implementing Agile Pitfalls and Concerns Agile in the Organization Business Agility