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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Duration 5 Days 30 CPD hours This course is intended for IT professionals with five to eight years of experience in these roles: Data center engineers Network designers Network administrators Network engineers Systems engineers System administrator Consulting systems engineers Technical solutions architects Server administrators Network managers Cisco integrators or partners Overview After taking this course, you should be able to: Describe the Layer 2 and Layer 3 forwarding options and protocols used in a data center Describe the rack design options, traffic patterns, and data center switching layer access, aggregation, and core Describe the Cisco Overlay Transport Virtualization (OTV) technology that is used to interconnect data centers Describe Locator/ID separation protocol Design a solution that uses Virtual Extensible LAN (VXLAN) for traffic forwarding Describe hardware redundancy options; how to virtualize the network, compute, and storage functions; and virtual networking in the data center Describe solutions that use fabric extenders and compare Cisco Adapter Fabric Extender (FEX) with single root input/output virtualization (SR-IOV) Describe security threats and solutions in the data center Describe advanced data center security technologies and best practices Describe device management and orchestration in the data center Describe the storage options for compute function and different Redundant Array of Independent Disks (RAID) levels from a high-availability and performance perspective Describe Fibre Channel concepts, topologies, architecture, and industry terms Describe Fibre Channel over Ethernet (FCoE) Describe security options in the storage network Describe management and automation options for storage networking infrastructure Describe Cisco UCS servers and use cases for various Cisco UCS platforms Explain the connectivity options for fabric interconnects for southbound and northbound connections Describe the hyperconverged solution and integrated systems Describe the systemwide parameters for setting up a Cisco UCS domain Describe role-based access control (RBAC) and integration with directory servers to control access rights on Cisco UCS Manager Describe the pools that may be used in service profiles or service profile templates on Cisco UCS Manager Describe the different policies in the service profile Describe the Ethernet and Fibre Channel interface policies and additional network technologies Describe the advantages of templates and the difference between initial and updated templates Describe data center automation tools The Designing Cisco Data Center Infrastructure (DCID) v7.0 course helps you master design and deployment options focused on Cisco© data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System? (Cisco UCS©) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. This course helps you prepare to take the exam, Designing Cisco Data Center Infrastructure (300-610 DCID) Describing High Availability on Layer 2 Overview of Layer 2 High-Availability Mechanisms Virtual Port Channels Cisco Fabric Path Virtual Port Channel+ Designing Layer 3 Connectivity First Hop Redundancy Protocols Improve Routing Protocol Performance and Security Enhance Layer 3 Scalability and Robustness Designing Data Center Topologies Data Center Traffic Flows Cabling Challenges Access Layer Aggregation Layer Core Layer Spine-and-Leaf Topology Redundancy Options Designing Data Center Interconnects with Cisco OTV Cisco OTV Overview Cisco OTV Control and Data Planes Failure Isolation Cisco OTV Features Optimize Cisco OTV Evaluate Cisco OTV Describing Locator/ID Separation Protocol Locator/ID Separation Protocol Location Identifier Separation Protocol (LISP) Virtual Machine (VM) Mobility LISP Extended Subnet Mode (ESM) Multihop Mobility LISP VPN Virtualization Describing VXLAN Overlay Networks Describe VXLAN Benefits over VLAN Layer 2 and Layer 3 VXLAN Overlay Multiprotocol Border Gateway Protocol (MP-BGP) Ethernet VPN (EVPN) Control Plane Overview VXLAN Data Plane Describing Hardware and Device Virtualization Hardware-Based High Availability Device Virtualization Cisco UCS Hardware Virtualization Server Virtualization SAN Virtualization N-Port ID Virtualization Describing Cisco FEX Options Cisco Adapter FEX Access Layer with Cisco FEX Cisco FEX Topologies Virtualization-Aware Networking Single Root I/O Virtualization Cisco FEX Evaluation Describing Basic Data Center Security Threat Mitigation Attack and Countermeasure Examples Secure the Management Plane Protect the Control Plane RBAC and Authentication, Authorization, and Accounting (AAA) Describing Advanced Data Center Security Cisco TrustSec in Cisco Secure Enclaves Architecture Cisco TrustSec Operation Firewalling Positioning the Firewall Within Data Center Networks Cisco Firepower© Portfolio Firewall Virtualization Design for Threat Mitigation Describing Management and Orchestration Network and License Management Cisco UCS Manager Cisco UCS Director Cisco Intersight Cisco DCNM Overview Describing Storage and RAID Options Position DAS in Storage Technologies Network-Attached Storage Fibre Channel, FCoE, and Internet Small Computer System Interface (iSCSI) Evaluate Storage Technologies Describing Fibre Channel Concepts Fibre Channel Connections, Layers, and Addresses Fibre Channel Communication Virtualization in Fibre Channel SAN Describing Fibre Channel Topologies SAN Parameterization SAN Design Options Choosing a Fibre Channel Design Solution Describing FCoE FCoE Protocol Characteristics FCoE Communication Data Center Bridging FCoE Initialization Protocol FCoE Design Options Describing Storage Security Common SAN Security Features Zones SAN Security Enhancements Cryptography in SAN Describing SAN Management and Orchestration Cisco DCNM for SAN Cisco DCNM Analytics and Streaming Telemetry Cisco UCS Director in the SAN Cisco UCS Director Workflows Describing Cisco UCS Servers and Use Cases Cisco UCS C-Series Servers Fabric Interconnects and Blade Chassis Cisco UCS B-Series Server Adapter Cards Stateless Computing Cisco UCS Mini Describing Fabric Interconnect Connectivity Use of Fabric Interconnect Interfaces VLANs and VSANs in a Cisco UCS Domain Southbound Connections Northbound Connections Disjoint Layer 2 Networks Fabric Interconnect High Availability and Redundancy Describing Hyperconverged and Integrated Systems Hyperconverged and Integrated Systems Overview Cisco HyperFlex? Solution Cisco HyperFlex Scalability and Robustness Cisco HyperFlex Clusters Cluster Capacity and Multiple Clusters on One Cisco UCS Domain External Storage and Graphical Processing Units on Cisco HyperFlex Cisco HyperFlex Positioning Describing Cisco UCS Manager Systemwide Parameters Cisco UCS Setup and Management Cisco UCS Traffic Management Describing Cisco UCS RBAC Roles and Privileges Organizations in Cisco UCS Manager Locales and Effective Rights Authentication, Authorization, and Accounting Two-Factor Authentication Describing Pools for Service Profiles Global and Local Pools Universally Unique Identifier (UUID) Suffix and Media Access Control (MAC) Address Pools World Wide Name (WWN) Pools Server and iSCSI Initiator IP Pools Describing Policies for Service Profiles Global vs. Local Policies Storage and Basic Input/Output System (BIOS) Policies Boot and Scrub Policies Intelligent Platform Management Interface (IPMI) and Maintenance Policies Describing Network-Specific Adapters and Policies LAN Connectivity Controls SAN Connectivity Controls Virtual Access Layer Connectivity Enhancements Describing Templates in Cisco UCS Manager Cisco UCS Templates Service Profile Templates Network Templates Designing Data Center Automation Model-Driven Programmability Cisco NX-API Overview Programmability Using Python Cisco Ansible Module Use the Puppet Agent Additional course details: Nexus Humans Cisco Designing Cisco Data Center Infrastructure v7.0 (DCID) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing Cisco Data Center Infrastructure v7.0 (DCID) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Linux system administrators, site reliability engineers, and other IT professionals with some Ansible experience who are interested in learning how to manage and automate the deployment, configuration, and operation of key network services included with Red Hat Enterprise Linux 8. Overview Provide key network services using software included with Red Hat Enterprise Linux 8, including DNS with Unbound and BIND9, DHCP and DHCPv6, client e-mail transmission, printing service, NFS and SMB protocol file sharing, SQL database service with MariaDB, and web services using Apache HTTPD, nginx, Varnish, and HAProxy. Configure advanced networking for server use cases, including device teaming. Use Red Hat Ansible Engine to automate the manual deployment and configuration tasks covered in this course. Learn how to configure, manage, and scale key services used in the data center Red Hat Services Management and Automation (RH358) is designed for IT professionals with some experience managing Linux© systems and want to learn more about how to manage and deploy network services included with Red Hat© Enterprise Linux which are particularly important in the modern IT data center. You will learn how to install, configure, and manage basic configurations of these services manually, and then use Red Hat Ansible© Engine to automate your work in a scalable, repeatable manner. This course is based on Red Hat Ansible Engine 2.9 and Red Hat Enterprise Linux 8.1. 1 - Manage network services Discuss and review key tools and skills needed to manage network services. 2 - Configure link aggregation Improve the redundancy or throughput of network connections of servers by configuring Linux network teaming between multiple network interfaces. 3 - Manage DNS and DNS servers Explain the operation of DNS service, troubleshoot DNS issues, and configure servers to act as a DNS caching nameserver or as an authoritative name server. 4 - Manage DHCP and IP address assignment Explain and configure services used for IPv4 and IPv6 address assignment including DHCP, DHCPv6, and SLAAC. 5 - Manage printers and printing files Configure systems to print to a network printer that supports IPP Everywhere, as well as manage existing printer queues. 6 - Configure email transmission Discuss how mail servers operate, then configure a server to use system tools and Postfix to send email messages through an outbound mail relay. 7 - Configure MariaDB SQL databases Discuss the basic operation of SQL-based relational databases, perform basic SQL queries for troubleshooting, and be able to set up a simple MariaDB database service. 8 - Configure web servers Provide web content from Apache HTTPD or Nginx web servers, then configure them with virtual hosts and TLS-based encryption. 9 - Optimize web server traffic Improve performance of your web servers by using Varnish to cache static content being served and HAProxy to terminate TLS connections and balance load between servers. 10 - Provide file-based network storage Deliver simple file-based network shares to clients using the NFS and SMB protocols. 11 - Access block-based network storage Configure iSCSI initiators on your servers to access block-based storage devices provided by network storage arrays or Ceph storage clusters.

Duration 4 Days 24 CPD hours This course is intended for Data Modelers Overview Please refer to course overview This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Framework Manager Model data and identifying related data Define requirements and modeling strategies Overview of IBM Cognos Framework Manager Create a baseline project Extend a model Prepare reusable metadata Model for predictable results in IBM Cognos Framework Manager Identify query issues Identify reporting traps Model virtual star schemas Use query subjects, modify relationships, and consolidate metadata using virtual objects Create calculations, filter data, and customize metadata for runtime Implement a time dimension and specify determinants Model for presentation in IBM Cognos Framework Manager Create a presentation view Examine data source query subject types and stored procedure query subject types Specify data security and package security Specify object security and dynamic data security Create analysis objects Manage OLAP data sources Advanced capabilities in IBM Cognos Framework Manager Explore SQL generation and the use of governors Examine the use of IBM Cognos SQL and generated SQL for DMR data Other query considerations Use session parameters, prompt macros, and security macro functions Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM) DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance Extended capabilities in IBM Cognos Framework Manager (Optional) Perform basic maintenance and management on a model Remap metadata to another source and import and link additional data sources Run scripts to automate or update a model and report on a model Segment a project, link a project, and branch a model Nest packages and specify package languages and functions Explore additional modeling techniques and customize metadata for a multilingual audience Additional course details: Nexus Humans B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for: Solutions architects and cloud architects seeking their AWS Certified Solutions Architect - Associate certification Customers and APN Partners who have 6 to 12 months of experience with AWS including a strong architecture background and experience Individuals who prefer an instructor led course for training and exam readiness Individuals who have not taken the Architecting on AWS course in the last ~6 months Overview In this course, you will learn to: Make architectural decisions based on AWS architectural principles and best practices Leverage AWS services to make your infrastructure scalable, reliable, and highly available Leverage AWS Managed Services to enable greater flexibility and resiliency in an infrastructure Make an AWS-based infrastructure more efficient to increase performance and reduce costs Use the Well-Architected Framework to improve architectures with AWS solutions Navigate the logistics of the examination process, exam structure, and question types Identify how questions relate to AWS architectural concepts Interpret the concepts being tested by an exam question This five-day, instructor-led course helps busy architects get away from the day-to-day to get focused and ready for their AWS Certified Solutions Architect ? Associate exam. Attendees learn the fundamentals of building IT infrastructure on AWS, so they can build scalable and resilient solutions in the cloud, by spending the first 3 days on the Architecting on AWS course. They?ll start getting in the exam readiness mindset with bonus end of module quizzes. Next, they?ll learn strategies to answer exam questions and avoid common mistakes with the Exam Readiness: AWS Certified Solutions Architect ? Associate half-day course. The course broadens attendees? knowledge of AWS services with deep dives into Amazon Redshift, Amazon Kinesis, and AWS Key Management Service, and then concludes with two quizzes and an instructor guided review of the AWS Certified Solutions Architect ? Associate practice exam. Architecting on AWS Module 1: Introduction Module 2: The Simplest Architectures Hands-On Lab 1: Hosting a Static Website Module 3: Adding a Compute Layer Module 4: Adding a Database Layer Hands-On Lab 2: Deploying a Web Application on AWS Module 5: Networking in AWS Part 1 Hands-On Lab 3: Creating a Virtual Private Cloud Architecting on AWS (continued) Module 6: Networking in AWS Part 2 Module 7: AWS Identity and Access Management (IAM) Module 8: Elasticity, High Availability, and Monitoring Hands-On Lab 4: Creating a Highly Available Environment Module 9: Automation Hands-On Lab 5: Automating Infrastructure Deployment with AWS CloudFormation Module 10: Caching Architecting on AWS (continued) Module 11: Building Decoupled Architectures Module 12: Microservices and Serverless Architectures Hands-On Lab 6: Implementing a Serverless Architecture with AWS Managed Services Module 13: RTP/RPO and Backup Recovery Setup Module 14: Optimizations and Review Exam Readiness: AWS Certified Solutions Architect -- Associate Module 0: The Exam Module 1: Design Resilient Architectures Module 2: Design Performant Architectures Module 3: Specify Secure Applications and Architectures Module 4: Design Cost-Optimized Architectures Module 5: Define Operationally Excellent Architectures Exam Readiness Additional deep dive of AWS services Quiz #1 Practice exam: AWS Certified Solutions Architect ? Associate Quiz #2 Wrap-up

Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix Content Collaboration, with little or no previous Content Collaboration experience. Potential students include networking administrators, engineers, and architects interested in learning how to deploy or manage Citrix Content Collaboration. Overview Understand Enterprise File Synchronization, Sharing, and Citrix Content Collaboration architecture How to navigate the Citrix Content Collaboration administration interface and build StorageZones How to manage Citrix Content Collaboration users in an Active Directory environment Different StorageZone deployment considerations and scenarios In this course, you?ll learn about how to use Citrix Content Collaboration to share, sync, and secure content for your organization. You?ll understand the Content Collaboration architecture, StorageZone configurations and deployment options available, how to manage and administer your Content Collaboration environment, Citrix Files applications, and how single sign-on, and how to use the User Management Tool for Content Collaboration Content Collaboration Architecture Overview Introduction to Enterprise File Sync and Sharing (EFSS) including its use cases, legal, and data security considerations Review Content Collaboration architecture, components and storage features Management and Administration Getting Started in Content Collaboration How to configure and manage users, folders, permissions and administrative settings Additional cloud-based features and integrations Storage Zone Deployments and Configuration Overview of Storage Zones architecture and deployment options for customer-managed storage including proof-ofconcept, high-availability, and multi-site deployments Review system, networking, and hosting requirements including steps for server preparation, installation and configuration Manage, monitor, and upgrade Storage Zone deployments for optimal performance Single Sign-on and User Management Overview of SAML 2.0 protocol and single-sign on use cases,security and benefits Single Sign-on settings for Content Collaboration and supported identity provider configurations User provisioning with User Management Tool (UMT) and task scheduling for automated updates synchronization with Active Directory Citrix Files Applications Citrix Files application system requirements, configuration and settings Compare features and functionalities for various use case applications and workflows Lifecycle product version considerations Additional course details: Nexus Humans CSF-202: Citrix Content Collaboration Enterprise Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CSF-202: Citrix Content Collaboration Enterprise Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Data Modelers Overview Please refer to course overview This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using IBM Cognos Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Framework Manager Model data and identifying related data Define requirements and modeling strategies Overview of IBM Cognos Framework Manager Create a baseline project Extend a model Prepare reusable metadata Model for predictable results in IBM Cognos Framework Manager Identify query issues Identify reporting traps Model virtual star schemas Use query subjects, modify relationships, and consolidate metadata using virtual objects Create calculations, filter data, and customize metadata for runtime Implement a time dimension and specify determinants Model for presentation in IBM Cognos Framework Manager Create a presentation view Examine data source query subject types and stored procedure query subject types Specify data security and package security Specify object security and dynamic data security Create analysis objects Manage OLAP data sources Advanced capabilities in IBM Cognos Framework Manager Explore SQL generation and the use of governors Examine the use of IBM Cognos SQL and generated SQL for DMR data Other query considerations Use session parameters, prompt macros, and security macro functions Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM) DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance Extended capabilities in IBM Cognos Framework Manager Perform basic maintenance and management on a model Remap metadata to another source and import and link additional data sources Run scripts to automate or update a model and report on a model Segment a project, link a project, and branch a model Nest packages and specify package languages and functions Explore additional modeling techniques and customize metadata for a multilingual audience Additional course details: Nexus Humans B6252 IBM Cognos Framework Manager: Design Metadata Models v11.1.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6252 IBM Cognos Framework Manager: Design Metadata Models v11.1.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Getting Started With highly experienced tutors guiding the completion of an MBA, this programme fosters personal and managerial development, encouraging students to make unique contributions. The MBA programme has earned an excellent reputation among employers in private, public and voluntary sectors, enabling graduates to pursue senior positions within organisations or even continue their academic journey with a Doctor of Business Administration (DBA) degree. For those seeking to specialise, the Research Specialisation Certificate is an optional add-on, allowing students to choose a management area of interest, such as finance, marketing, human resources, or operations and conduct in-depth research. Successful completion of the MBA Dissertation module earns students this exclusive certificate, recognised by the University and emphasises their commitment to academic research and specialised knowledge. The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Strategic Management and Leadership, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the MBA Top Up, awarded and delivered by the University of Central Lancashire through distance learning. This programme offers the same high-quality education as its on-campus counterparts, with access to video lectures, interactive assessments and online discussion forums. Students also benefit from comprehensive support services, including academic and technical assistance and access to online resources. School of Business and Technology London partners with Chestnut Education Group to promote this programme.  About Awarding Body Founded in 1828, the University of Central Lancashire is a public university based in Preston, Lancashire, England. Today, UCLAN is one of the largest in the United Kingdom, with a student and staff community of nearly 38,000. At present, the University has academic partners in all regions of the globe, and it is on a world stage that the first-class quality of its education was first recognised. In 2010, UCLAN became the first UK modern Higher Education institution to appear in the QS World University Rankings. In 2018, the Centre for World University Rankings estimated Central Lancashire to be in the top 3.7 per cent of all global universities, highlighting the growth the University has made in offering students real-world learning experiences and reflecting the University's extensive pool of academic talent. Ranked in the top 7% of universities worldwide. Student Communities from more than 100 countries WES Recognised Qualifi is a UK Government (Ofqual.gov.uk) regulated awarding organisation and has developed a reputation for supporting relevant skills in a range of job roles and industries, including Leadership, Enterprise and Management, Hospitality and catering, Health and Social Care, Business Process Outsourcing and Public Services. Qualifi is also a signatory to BIS international commitments of quality. The following are the key facts about Qualifi. Regulated by Ofqual.gov.uk World Education Services (WES) Recognised Assessment Assignments and Project No examinations Entry Requirements Applicants should normally have a good first degree or equivalent and be working in or have recently worked within business management area. If English is not your first language, you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.5 (Academic level) or equivalent English Language qualification. Progression An MBA graduate can pursue a fruitful career in many industries. MBA can open career opportunities in various sectors such as banking and financial services, investment banking, management consulting, insurance, hospitality, media, information technology (IT) and marketing. An MBA is often a pathway to promotion or a career change as you will gain a professional reputation and develop essential skills in the sector you choose to pursue. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 7 Diploma in Strategic Management and Leadership Programme Structure To attain 120 credits, learners must complete the six compulsory units and select at least two optional units. Mandatory Units Unit 702: Manage Team Performance to Support Strategy Unit code: Y/506/9067 TQT : 150 Credit: 15 This unit's objective is to enable learners to delve into the evaluation and enhancement of team performance to achieve strategic goals. Additionally, learners will be introduced to various management models, concepts, and ideas that can assist in establishing objectives for departments, projects, teams, and individual performance. Unit 704: Information Management and Strategic Decision Taking Unit code: H/506/9068 TQT : 150 Credit: 15 This unit aims to tackle the abundance and intricacy of data and information accessible to organisations and to teach how to analyse, apply, and ascertain its value in shaping strategic decisions. Unit 705: Leading a Strategic Management Project Unit code: L/506/9065 TQT : 150 Credit: 15 This unit will engage the learner in crafting research and methodologies to bolster a strategic management project. They will need to assess options and data sources critically before presenting the outcomes of the project. Unit 706: Strategic Direction Unit code: D/506/9068 TQT : 150 Credit: 15 The purpose of this unit is to delve into the strategic aims and objectives of an organisation and to understand their importance in defining direction, as well as gauging success and progress for the organisation. Additionally, the unit will examine how various strategic options may lead the organisation to alter its course. Unit 711: Strategic Planning Unit code: Y/506/9070 TQT : 150 Credit: 15 This unit focuses on the significance of the strategic planning process in crafting suitable strategies and creating a plan that garners support from stakeholders and other organizational leaders. Learners will also engage in a critical evaluation of the program and its subsequent success. Unit 724: Development as a Strategic Manager Unit code: J/506/9064 TQT : 150 Credit: 15 This unit aims to foster organizational and self-awareness in learners. It lays the groundwork for a self-critical and reflective approach to personal development, which is essential when operating strategically. Additionally, it considers broader contextual factors within the organization and the environment, recognizing their role in contributing to the overall strategic success of both the individual and the organization.   Optional Units Unit 703: Finance for Managers Unit code: D/506/9071 TQT : 150 Credit: 15 The purpose of this unit is to assist learners in comprehending and applying financial information and data. This unit holds significance for learners as it aids in making informed financial decisions. Unit 708: Strategic Marketing Unit code: M/506/9074 TQT : 150 Credit: 15 This unit will explore the foundational models, techniques, and theories that form the basis of marketing and can contribute to achieving strategic objectives. It will also give learners a critical comprehension of the marketing function within intricate organizations. Unit 710: Organisational Change Strategies Unit code: K/506/9073 TQT : 150 Credit: 15 The primary objective of this unit is to equip learners with the knowledge and skills to understand, plan, and execute organizational change effectively. While prevailing wisdom in the business world often emphasizes the need for fast, large-scale, and transformative change for corporate survival, there is evidence to suggest that many successful organizations adopt a slower and more cautious approach. Moreover, change initiatives have a reported failure rate of around 70%. This underscores the complexity of managing organizational change, making it a critical skill for successful leaders and organizations. This unit will scrutinize the evolving nature of organizations and the associated challenges they encounter. It will explore the key approaches to change management and demonstrate how these align with the various types of changes organizations undergo, particularly concerning individual, group, and organizational behaviour. Unit 712: Human Resource Planning Unit code: H/506/9072 TQT : 150 Credit: 15 This unit will cover key considerations in planning for and acquiring a workforce capable of achieving strategic objectives. It will also examine the limitations and external factors that impact an organization's HR practices.   Phase 2 - MBA Top-Up Programme Structure Dissertation Module Delivery Methods The programme comprises two phases; the first is the Level 7 Diploma in Strategic Management and Leadership awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The programme is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MBA Top Up, awarded and delivered by the University of Central Lancashire through distance learning. The University of Central Lancashire (UCLan) offers a range of distance learning options for students who require the flexibility to study remotely. These options include online courses, blended learning, and supported distance learning. UCLan's distance learning courses are designed to provide students with the same high-quality education as on-campus courses, with access to resources such as video lectures, online discussion forums, and interactive assessments. The University also provides a range of support services for distance learning students, including academic support, technical support, and access to the University's library and online resources. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Data Warehouse Administrator, Database Administrator, Database Designer, Support Engineer, and Technical Administrator. Overview Upon successful completion of this course, students will be able to Install Oracle Grid Infrastructure for a Standalone Server, Configure ASMLIB and create ASM disk groups, Apply the latest patch set updates to the Grid Infrastructure software, Install Oracle Database software, Use Oracle Restart to manage components, Prepare the Linux operating system for Oracle software installation, Upgrade Oracle Database, Create a container database, Install Oracle Grid Infrastructure for an Independent Server, Create an Oracle Database using DBCA, and Install the latest patch set updates to the Oracle database software. This Oracle Database: Deploy, Patch and Upgrade Workshop gives you detailed information to help you install Oracle Database software. In this course, you will be introduced to Oracle Database Cloud Service. Oracle Database Overview Oracle Database Introduction Oracle Database Architecture Overview Oracle Database Instance Configurations Oracle Database Memory Structures Process Structures Database Storage Architecture Logical and Physical Database Structures Container and Pluggable Database Overview Installing Oracle Grid Infrastructure for a Standalone Server Overview of Oracle Grid Infrastructure for a Standalone Server System Requirements for Oracle Grid Infrastructure Configuring Storage for Oracle Automatic Storage Management (ASM) Installing Oracle Grid Infrastructure for a Standalone Server Upgrading Oracle Grid Infrastructure for a Standalone Server Installing Oracle Database Software Planning Your Installation System Requirements for Oracle Database Preparing the Operating System Using 4 KB Sector Disks Setting Environment Variables Checking the System Requirements Using the Oracle Universal Installer (OUI) Performing a Silent Mode Installation Creating an Oracle Database by Using DBCA Planning the Database Storage Structure Choosing non-CDB or CDB Types of Databases (based on workload) Choosing the Appropriate Character Set Understanding How Character Sets are Used Setting the NLS_LANG Initialization Parameter Using the Database Configuration Assistant (DBCA) Using Oracle Restart Oracle Restart Overview Oracle Restart Process startup Controlling Oracle Restart Choosing the Correct SRVCTL Utility Oracle Restart Configuration Using the SRVCTL Utility Obtaining Help for the SRVCTL Utility Starting Components by Using the SRVCTL Utility Introduction to Upgrading to Oracle Database Upgrade Methods Data Migration Methods Supported Releases for Direct Upgrade Overview of Upgrade Process Performing a Rolling Upgrade Upgrading a CBD Preparing to Upgrade to Oracle Database Developing a Test Plan Performance Testing Requirements for Databases Using Oracle Label Security or Oracle Database Vault Requirement for Databases Using Oracle Warehouse Builder Using the Pre-Upgrade Information Tool Backing Up the Database Installing the Oracle Database Software Preparing the New Oracle Home Upgrading to Oracle Database Upgrading by Using the Database Upgrade Assistant (DBUA) Manually Upgrading to Oracle Database Migrating a non-CDB to a CDB Performing Post-Upgrade Tasks Migrating to Unified Auditing Performing Post-Upgrade Tasks Following a Manual Upgrade Migrating Data by Using Oracle Data Pump Data Pump Overview Migrating by Using Data Pump Importing by Using a Network Link