5330 Courses in Cardiff delivered Live Online

Definitive 802.1X training course description A hands-on training course concentrating solely on 802.1X. Hands on sessions follow major chapters to reinforce the theory. What will you learn Describe 802.1X. Explain how 802.1X works Configure 802.1X Troubleshoot 802.1X. Definitive 802.1X training course details Who will benefit: Technical network staff. Technical security staff. Prerequisites: SIP for engineers Duration 2 days Definitive 802.1X training course contents Introduction What is 802.1X? Authentication access, 802.3, 802.11. IEEE, 802, 802.1X-2001, 802.1X-2010. Architecture Supplicant, Authenticator, Authentication server, EAP, EAPOL, RADIUS, Diameter. Port configuration 802.1X in a switch environment. Hands on Configuring 802.1X. How it works Controlled ports, uncontrolled ports. Authentication flow chart, Initialisation, initiation, negotiation, authentication. Hands on 802.1X packet analysis. 802.1X and 802.11 WiFi, WiFi security. Hands on 802.1X WiFi port access. EAP Extensible Authentication Protocol, RFC 3748, RFC 5247. EAP methods: Weak, MD5, LEAP, Strong: TTLS, TLS, FAST. Encapsulation: 802.1X, PEAP, RADIUS, Diameter, PPP. 802.1X accounting RADIUS, accounting messages, 802.1X accounting AV pairs. 8021.X and VLANS VLANs, Guest VLAN, restricted VLAN, voice VLAN. Hands on VLAN assignments with 802.1X.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification. Overview Install and configure mobile devices Compare and contrast networking hardware Configure internet connections and wireless networking Troubleshoot hardware and networks Install motherboards, RAM, storage devices, CPUs and add-on cards Deploy and configure connected devices Summarize cloud-computing concepts and virtualization CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end-point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. Lesson 1: Installing Motherboards and Connectors Topic 1A: Explain Cable Types and Connectors Topic 1B: Install and Configure Motherboards Topic 1C: Explain Legacy Cable Types Lesson 2: Installing System Devices Topic 2A: Install and Configure Power Supplies and Cooling Topic 2B: Select and Install Storage Devices Topic 2C: Install and Configure System Memory Topic 2D: Install and Configure CPUs Lesson 3: Troubleshooting PC Hardware Topic 3A: Apply Troubleshooting Methodology Topic 3B: Configure BIOS/UEFI Topic 3C: Troubleshoot Power and Disk Issues Topic 3D: Troubleshoot System and Display Issues Lesson 4: Comparing Local Networking Hardware Topic 4A: Compare Network Types Topic 4B: Compare Networking Hardware Topic 4C: Explain Network Cable Types Topic 4D: Compare Wireless Networking Types Lesson 5: Configuring Network Addressing and Internet Connections Topic 5A: Compare Internet Connection Types Topic 5B: Use Basic TCP/IP Concepts Topic 5C: Compare Protocols and Ports Topic 5D: Compare Network Configuration Concepts Lesson 6: Supporting Network Services Topic 6A: Summarize Services Provided by Networked Hosts Topic 6B: Compare Internet and Embedded Appliances Topic 6C: Troubleshoot Networks Lesson 7: Summarizing Virtualization and Cloud Concepts Topic 7A: Summarize Client-Side Virtualization Topic 7B: Summarize Cloud Concepts Lesson 8: Supporting Mobile Devices Topic 8A: Set Up Mobile Devices and Peripherals Topic 8B: Configure Mobile Device Apps Topic 8C: Install and Configure Laptop Hardware Topic 8D: Troubleshoot Mobile Device Issues Lesson 9: Supporting Print Devices Topic 9A: Deploy Printer and Multifunction Devices Topic 9B: Replace Print Device Consumables Topic 9C: Troubleshoot Print Device Issues

Hardening Cisco devices training course description A hands on course focusing on how to lock down Cisco IOS routers and switches. What will you learn Harden Cisco devices. Hardening Cisco devices training course details Who will benefit: Technical network staff. Technical security staff. Prerequisites: TCP/IP foundation for engineers. Duration 5 days Hardening Cisco devices training course content Introduction Router security, Switch security, Cisco IOS, IOS versions, Cisco advisories, the management plane, control plane, data plane. Hands on Checking IOS versions and advisories. Access control Infrastructure ACLs, Transit ACLs. Hands on Restricting access to the device, Filtering data traffic. Management plane: Securing operations Passwords, privilege levels, AAA, TACACS+, RADIUS. Hands on Password management. Management plane: Other general hardening Logging best practices, secure protocols, encrypting management sessions, configuration management. Hands on Hardening the management plane. Control plane Disabling reception and transmission of certain messages, Limiting CPU impact of control plane traffic, securing routing protocols. Hands on Hardening the control plane. Data plane Transit ACLs, disabling unused services, disabling unnecessary protocols, anti spoofing, limiting CPU impact of data plane traffic, identifying and tracing traffic, Netflow, VLANs, port security. Hands on hardening the data plane.

RFID training course description This training course focuses on the technologies used in Radio Frequency Identification (RFID). What will you learn Describe the RFID architecture. Design RFID systems. Evaluate tag types. Recognise common RFID problems. RFID training course details Who will benefit: RFID technologists and system engineers. Prerequisites: RF fundamentals. Duration 2 days RFID training course contents What is RFID? Review of RF basics, what is RFID, RFID history, RFID base system architecture, frequency bands used by RFID, comparison with barcodes. RFID applications Supply chain, asset tracking, theft reduction, retail, access control, tolls. Tags Tag features, types of tag, passive and active, chips, read only, read write, affixing tags, selecting location to affix a tag, tag orientation and location, tag stacking, impact of rate of movement, tag data formats. Interrogators/readers Interrogation zones, interrogator types, antennas, read distance tests, multiple interrogators, synchronisation, dense interrogator environment issues. RFID peripherals. Standards and regulations Global regulatory requirements, regional regulatory requirements, ISO, ETSI, FCC, EPC, safety regulations/issues. Testing and troubleshooting Read rate problems, improperly tagged items, tag failure. RFID system design Antenna types, interference, antenna location and spacing, how many antennas? How many interrogators? tag types, grounding considerations, cabling, site diagrams.

OpenView training course description A hands-on course focusing on network management using HP OpenView network node manager on Microsoft Windows or UNIX. What will you learn Recognise the benefits of ADSL. Describe the network management architecture. Use HP OpenView. Diagnose faults using HP OpenView. Recognise the MIB structure. OpenView training course details Who will benefit: Technical staff wanting to learn DNS. Prerequisites: TCP/IP Foundation Duration 2 days OpenView training course contents Network management What is network management?, Benefits, issues, demonstration. Getting started with HP OpenView Starting HP OpenView, IP discovery, IP monitoring, controlling IP discovery. Using HP OpenView Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIB's, The protocol. HP OpenView SNMP configuration HP OpenView alarm browser HP OpenView alarms, alarm categories, filtering alarms, alarm details window. MIB's MIB1, MIB2, The MIB2 groups, additional MIB's, MIB compilers, vendor MIB's. HP OpenView MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route HP OpenView fault management Alarms, polling, fault management, setting thresholds and configuring traps.

TETRA training course description This 2 day training course covers the network architecture required for TETRA. It also looks at the Air Interface, TETRA Functions and Procedures. What will you learn Describe the TETRA Architecture Describe the Air Interface Explain the TETRA Functions Explain the TETRA Procedures TETRA training course details Who will benefit: Anyone working with TETRA. Prerequisites: None. Duration 2 days TETRA training course contents Introduction History of PMR, ETSI development, Tetra function, Tetra markets, Tetra standards, Tetra supplier base, Tetra Release 1, Tetra Release 2. Network Architecture Mobile network Identity, Mobile stations, Base station, Switching & Management, Addresses & Identitie. Air Interface Modulation, TDMA Format, FD, Framin, Burst format, Traffic Channel TCH, Dedicated Channel DCC, Common Control Channel CCC, Signalling Channel SCH, Logical Control mapping LCM, Protocol stack, Voice coded. TETRA Functions Trunked mode operation, User hierarchies, Individual calling, Group calling, Supplementary services, Voice and Data, Data services, Direct mode operation, Tetra WAP, Circuit mode priorities, Circuit mode data, Packet mode data, Discrete and Ambient listening. Automatic vehicle locator. TETRA Procedures MS operational modes, Mobility management, Cell selection, Security & Authentication, Decryption options, Cell setup, Channel assignment, Network management - internal, Network management -external, PSTN Gateway, ISDN Gateway, Control Room Gateway.

H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.

NNMi for engineers training course description A hands on course focusing on network management using Network Node Manager (NNMi) on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use NNMi. Diagnose faults using NNMi. Recognise the MIB structure. NNMi for engineers training course details Who will benefit: Network administrators. Network operators. Those wishing to find out more about how their NNMi works. Prerequisites: TCP/IP foundation for engineers Duration 2 day NNMi for engineers training course content Network management What is network management? Benefits, issues, demonstration. Getting started with NNMi Starting NNMi, IP discovery, IP monitoring, controlling IP discovery. Using NNMi Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIBs, The protocol. NNMi SNMP configuration NNMi alarm browser NNMi alarms, alarm categories, filtering alarms, alarm details window. MIBs MIB1, MIB2, The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. NNMi MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route NNMi fault management Alarms, polling, fault management, setting thresholds and configuring traps.

Session Border Controllers course description A hands on course covering Session Border Controllers with a focus on the technical workings of features commonly found in Session Border Controllers. Hands on practicals follow each major theory session. What will you learn Explain how Session Border Controllers work. Explain the SIP call flow using a SBC. Deploy Session Border Controllers Describe the features found in Session Border Controllers. Session Border Controllers course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive SIP for engineers Duration 2 days Session Border Controllers course contents SIP review Signalling, media, RTP, SIP, peer to peer, SIP proxies, SIP call flows. Hands on: SIP packet analysis. Session Border Controllers What is a SBC? SBC features, peering scenario, access scenario, NNI SBC, UNI SBC, enterprise SBC. Hands on: SBC call flows SBC topology hiding Header privacy, B2BUA. Hands on: Header analysis. Session control Call admissions, QoS, statistics and billing, redundancy and scalability. Hands on: SBC session control SBC and NAT NAT traversal, STUN, ICE, NAT and SIP, NAT and RTP. Hands on: SBC and NAT traversal. SBC and security DoS, access control, encryption, authentication, toll fraud, regulatory issues, lawful intercept. Hands on: Security. Interoperability mediation Manipulating SIP headers, IMS, IETF, TISPAN, SIP-I. SBC interworking.