Managing teams and projects to meet a private, public or voluntary organisation's goals.
Duration 2 Days 12 CPD hours This course is intended for - Every organization who has invested in the training of their development team in Scrum and/ or Agile - Process owners - Process managers - Employees and managers responsible for designing, reengineering or improving processes - Consultants guiding their clients through process improvement initiatives - Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview -The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stake holders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Students learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ?just enough? process and how to continually align process performance with overall business goals. This course prepares you for the Certified Agile Process Owner (CAPO)© certification. Please contact the center for outline details Additional course details: Nexus Humans Certified Agile Process Owner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Agile Process Owner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Make your goals and dreams reality in 2023: Create a Vision Board
The LMI Foundations of Success workshop introduces the concepts and practical tools used to help countless individuals within thousands of organisations, of all sizes and complexity in both the public and private sector, realise more of their true potential.
Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview In this course, you will explore the concept of emotional intelligence. You will: Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. Assess and develop your personal emotional intelligence competencies. Assess and develop your social emotional intelligence competencies. Practice emotional intelligence in common workplace scenarios. It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Recognizing the Benefits of Emotional Intelligence Define Emotional Intelligence Recognize EQ's Impact on Work Experience Increasing Your Personal Emotional Intelligence in the Workplace Develop Your Level of Self-Awareness Develop Your Self-Regulation Skills Develop Your Motivation Increasing Your Social Emotional Intelligence in the Workplace Develop Your Empathy Develop Your Social Skills Practicing Emotional Intelligence in the Workplace Practice Emotionally Intelligent Leadership Build an Emotionally Intelligent Team Manage Change Manage Conflict Coach for Performance Additional course details: Nexus Humans Emotional Intelligence for Business Professionals (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Emotional Intelligence for Business Professionals (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who perform advanced deployment configurations of Check Point products. Overview Provide an overview of the upgrade service and options available. Explain how to perform management upgrade and migration. Articulate the process using CPUSE features. Articulate the purpose and function of Management High Availability. Explain Primary vs Secondary, Active vs Standby and Synchronization. Explain disaster recovery steps in case the primary management server becomes unavailable. Provide overview of Central Deployment in SmartConsole. Articulate an understanding of Security Gateway cluster upgrade methods. Explain about Multi Version Cluster (MVC) upgrades. Discuss Gaia Commands and how they are used. Explain the main processes on s and s. Describe how to work with scripts and SmartTasks to configure automatic actions. Explain the Management Data Plane Separation (MDPS) Explain kernel operations and traffic flow Articulate Dynamic and Updatable Objects in Security Gateways Explain the policy installation flow and files used. Describe the use of policy installation history. Explain concurrent and accelerated install policy. Describe an overview of APIs and ways to use and authenticate. Explain how to make changes in GAIA and management configuration. Explain how to install policy using API. Explain how the SecureXL acceleration technology enhances and optimizes Security Gateway performance. Describe how the CoreXL acceleration technology enhances and improves Security Gateway performance. Articulate how utilizing multiple traffic queues can make traffic handling more efficient. Discuss Site-to-Site VPN basics, deployment and communities. Describe how to analyze and interpret VPN tunnel traffic. Explain Link Selection and ISP Redundancy options. Explain tunnel management features. Discuss Check Point Remote Access solutions and how they differ from each other. Describe how client security can be provided by Remote Access . Explain authentication methods including machine authentication. Explain Multiple Entry Point (MEP). Discuss the Mobile Access Software Blade and how it secures communication and data exchange during remote connections. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Prepare for a Security Management Server Upgrade Upgrade the Security Management Server Deploy a Secondary Security Management Server Configure a Distributed Log Server Upgrade a Security Gateway from SmartConsole Work with the Command Line Use Scripts and SmartTasks Configure Dynamic Objects Monitor Traffic Verify Policy Installation and Status Work with Gaia and Management APIs Work with Acceleration Features Configure a Locally Managed Site to Site VPN Configure a Site to Site VPN with an Interoperable Device Configure Remote Access VPN Configure Mobile Access VPN Configure a High Availability Cluster Work with ClusterXL Configure Policy Compliance Deploy SmartEvent
Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
Duration 5 Days 30 CPD hours This course is intended for Administrator Architect Database Administrator Overview To provide an acceptable response time to users and manage resources effectively, you learn how to monitor performance and manage resources within the multitenant container database and its pluggable databases, and within each pluggable database. Another important aspect is the data movement between non-CDBs and pluggable databases, and between pluggable databases. It is also important to understand the procedures of upgrading an Oracle Database multitenant container database or an Oracle Database pluggable database. Finally, students discover the way multitenant container database and pluggable databases are created and monitored in the Cloud. This course covers all aspects of the multitenant architecture, providing detailed information on the components of an Oracle multitenant container database and its regular and application pluggable databases. You learn why and how to create and manage a multitenant container database and its regular and application pluggable databases, with storage structures appropriate for the business applications. You practice cold and hot cloning, plugging unplugged pluggable databases in multitenant container databases using various methods. CDB BasicsCDB and Regular PDBsApplication PDBs and Application InstallationPDB CreationCDB and PDB ManagementStorageSecurityBackup and DuplicateRecovery and FlashbackPerformance MonitoringResources AllocationData MovementUpgrade methods
Duration 4 Days 24 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network administrators Solutions designers System installers System integrators System administrators Overview After completing this course, you should be able to: Explain the transactional service activation and how it relates to business requirements Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Understand the support for candidate configuration and confirmed commit support Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the YANG service model structure Design a real-world usable service Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain how to implement action with use of config-templates in NSO package Explain the use of Reactive FASTMAP in for manipulating and implementing advanced NFV components Describe the use of feature components and function packs Define and explain the ETSI MANO principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures Describe Cisco NSO 5.3 new features and changes in NSO The NSO Essentials for Programmers and Network Architects (NSO201) v4.1 course introduces you to Cisco Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution as well as introducing you to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Course Outline Introducing Service Orchestration with Cisco NSO Exploring Cisco NSO Architecture Orchestrating Network Solutions Describing Cisco NSO Operation Installing Cisco NSO Exploring the Advantages of NETCONF Managing Devices Using the Device Manager Creating YANG Models Using Services Implementing Services with Model-to-Model Mapping Designing Services in Cisco NSO Managing the Service Lifecycle Programming with Python in Cisco NSO Configuring and Troubleshooting System Settings Discovering Cisco NSO Northbound APIs Managing Alarms and Reporting Configuring Cisco NSO for Scalability and Performance Describing Cisco NSO VNF Manager and Function Packs
Duration 3 Days 18 CPD hours This course is intended for This course is suitable for anyone responsible for configuring, managing or supporting a Veeam Availability Suite v11 environment. Students should be experienced professionals with solid knowledge of servers, storage, networking and virtualization. Overview After completing this course, attendees should be able to: Describe Veeam Availability Suite components usage scenarios and relevance to your environment. Effectively manage data availability in on-site, off-site, cloud and hybrid environments. Ensure both Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met. Configure Veeam Availability Suite to ensure data is protected effectively. Adapt with an organization's evolving technical and business data protection needs. Ensure recovery is possible, effective, efficient, secure and compliant with business requirements. Provide visibility of the business data assets, reports and dashboards to monitor performance and risks. The Veeam© Availability Suite? v11: Configuration and Management training course is a three-day, technical deep dive focused on teaching IT professionals the skills to configure, manage and support a Veeam Availability Suite v11 solution. With extensive hands-on-labs, the class enables administrators and engineers to effectively manage data in an ever-changing technical and business environment, bringing tangible benefit to businesses in the digital world. Introduction Describe RTOs and RPOs, what they mean for your business, how to manage and monitor performance against them The 3-2-1 Rule and its importance in formulating a successful backup strategy Identify key Veeam Availability Suite components and describe their usage scenarios and deployment types Building backup capabilities Backup methods, the appropriate use cases and impact on underlying file systems Create, modify, optimize and delete backup jobs, including Agents and NAS Backup jobs. Explore different tools and methods to maximize environment performance Ensure efficiency by being able to select appropriate transport modes while being aware of the impact of various backup functions on the infrastructure Building replication capabilities Identify and describe the options available for replication and impacts of using them Create and modify replication jobs, outline considerations to ensure success Introduce the new Continuous Data Protection (CDP) policy Secondary backups Simple vs. advanced backup copy jobs, how to create and modify them using best practices to ensure efficient recovery Discuss using tapes for backups Advanced repository capabilities Ensure repository scalability using a capability such as SOBR on-premises and off-site including integration with cloud storage Ensure compatibility with existing deduplication appliances Introduce the new hardened repository Protecting data in the cloud Review how Veeam can protect the data of a cloud native application Review how Veeam Cloud Connect enables you to take advantage of cloud services built on Veeam Review how Veeam can be used to protect your Office 365 data Restoring from backup Ensure you have the confidence to use the correct restore tool at the right time for restoring VMs, bare metal and individual content such as files and folders Utilize Secure Restore to prevent the restoration of malware Describe how to use Staged Restore to comply with things like General Data Protection Regulation (GDPR) before releasing restores to production Identify, describe and utilize the different explores and instant recovery tools and features Recovery from replica Identify and describe in detail, failover features and the appropriate usage Develop, prepare and test failover plans to ensure recovery Disaster recovery from replica to meet a variety of real-world recovery needs Testing backup and replication Testing backups and replicas to ensure you can recover, what you need, when you need to Configure and setup virtual sandbox environments based on backup, replicas and storage snapshots Veeam Backup Enterprise Manager and Veeam ONE Introduce the concept of monitoring your virtual, physical and cloud environments with Veeam Backup Enterprise Manager and Veeam ONE? Configuration backup Locate, migrate or restore backup configuration Additional course details: Nexus Humans Veeam Availability Suite v11: Configuration and Management (VASv11CM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Veeam Availability Suite v11: Configuration and Management (VASv11CM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.