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Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

This course will let you develop the skillsets needed to guide the delivery of value in a Lean enterprise—and learn about the activities, tools, and mechanics used to manage backlogs and programs. Attending the class prepares you to take the exam and become a certified SAFe® 6 Product Owner/Product Manager (POPM). SAFe Product Owner/Product Manager 6 training course is provided under Scaled Agile, Inc. Partner Program Agreement.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Duration 3 Days 18 CPD hours This course is intended for If you have worked in C++ but want to learn how to make the most of this language, especially for large projects, this course is for you. Overview By the end of this course, you'll have developed programming skills that will set you apart from other C++ programmers. After completing this course, you will be able to: Delve into the anatomy and workflow of C++ Study the pros and cons of different approaches to coding in C++ Test, run, and debug your programs Link object files as a dynamic library Use templates, SFINAE, constexpr if expressions and variadic templates Apply best practice to resource management This course begins with advanced C++ concepts by helping you decipher the sophisticated C++ type system and understand how various stages of compilation convert source code to object code. You'll then learn how to recognize the tools that need to be used in order to control the flow of execution, capture data, and pass data around. By creating small models, you'll even discover how to use advanced lambdas and captures and express common API design patterns in C++. As you cover later lessons, you'll explore ways to optimize your code by learning about memory alignment, cache access, and the time a program takes to run. The concluding lesson will help you to maximize performance by understanding modern CPU branch prediction and how to make your code cache-friendly. Anatomy of Portable C++ Software Managing C++ Projects Writing Readable Code No Ducks Allowed ? Types and Deduction C++ Types Creating User Types Structuring our Code No Ducks Allowed ? Templates and Deduction Inheritance, Polymorphism, and Interfaces Templates ? Generic Programming Type Aliases ? typedef and using Class Templates No Leaks Allowed ? Exceptions and Resources Exceptions in C++ RAII and the STL Move Semantics Name Lookup Caveat Emptor Separation of Concerns ? Software Architecture, Functions, and Variadic Templates Function Objects and Lambda Expressions Variadic Templates The Philosophers' Dinner ? Threads and Concurrency Synchronous, Asynchronous, and Threaded Execution Review Synchronization, Data Hazards, and Race Conditions Future, Promises, and Async Streams and I/O File I/O Implementation Classes String I/O Implementation I/O Manipulators Making Additional Streams Using Macros Everybody Falls, It's How You Get Back Up ? Testing and Debugging Assertions Unit Testing and Mock Testing Understanding Exception Handling Breakpoints, Watchpoints, and Data Visualization Need for Speed ? Performance and Optimization Performance Measurement Runtime Profiling Optimization Strategies Cache Friendly Code

Addigy training London, Addigy training course

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 1 Days 6 CPD hours This course is intended for The audience for this course is looking to familiarize themselves with the fundamentals of security, compliance, and identity (SCI) across cloud-based and related Microsoft services. The content for this course aligns to the SC-900 exam objective domain. Candidates should be familiar with Microsoft Azure and Microsoft 365 and understand how Microsoft security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution. Before attending this course, students must have: General understanding of networking and cloud computing concepts. General IT knowledge or any general experience working in an IT environment. General understanding of Microsoft Azure and Microsoft 365. This course provides foundational level knowledge on security, compliance, and identity concepts and related cloud-based Microsoft solutions. Prerequisites General understanding of networking and cloud computing concepts. General IT knowledge or any general experience working in an IT environment. General understanding of Microsoft Azure and Microsoft 365. 1 - Describe security and compliance concepts Describe the shared responsibility model Describe defense in depth Describe the Zero Trust model Describe governance, risk, and compliance (GRC) concepts 2 - Describe identity concepts Define authentication and authorization Define identity as the primary security perimeter Describe the role of the identity provider Describe the concept of directory services and Active Directory Describe the concept of federation 3 - Describe the function and identity types of Microsoft Entra ID Describe Microsoft Entra ID Describe types of identities Describe hybrid identity Describe external identities 4 - Describe the authentication capabilities of Microsoft Entra ID Describe authentication methods Describe multifactor authentication Describe self-service password reset Describe password protection and management capabilities 5 - Describe access management capabilities of Microsoft Entra ID Describe Conditional Access Describe Microsoft Entra roles and role-based access control (RBAC) 6 - Describe the identity protection and governance capabilities of Azure AD Describe Microsoft Entra ID Governance Describe access reviews Describe entitlement management Describe the capabilities of Privileged identity Management Describe Microsoft Entra ID Protection Describe Microsoft Entra Permissions Management Describe Microsoft Entra Verified ID 7 - Describe core infrastructure security services in Azure Describe Azure DDoS protection Describe Azure Firewall Describe Web Application Firewall Describe network segmentation in Azure Describe Azure Network Security Groups Describe Azure Bastion Describe Azure Key Vault 8 - Describe the security management capabilities in Azure Describe Microsoft Defender for Cloud Describe how security policies and initiatives improve cloud security posture Describe Cloud security posture management Describe the enhanced security of Microsoft Defender for Cloud Describe DevOps security management 9 - Describe security capabilities of Microsoft Sentinel Describe threat detection and mitigation capabilities in Microsoft Sentinel Describe Microsoft Security Copilot 10 - Describe threat protection with Microsoft Defender XDR Describe Microsoft Defender XDR services Describe Microsoft Defender for Office 365 Describe Microsoft Defender for Endpoint Describe Microsoft Defender for Cloud Apps Describe Microsoft Defender for Identity Describe Microsoft Defender Vulnerability Management Describe Microsoft Defender Threat Intelligence Describe the Microsoft Defender portal 11 - Describe Microsoft?s Service Trust portal and privacy capabilities Describe the offerings of the Service Trust portal Describe Microsoft's privacy principles Describe Microsoft Priva 12 - Describe the compliance management capabilities in Microsoft Purview Describe the Microsoft Purview compliance portal Describe Compliance Manager Describe use and benefits of compliance score 13 - Describe information protection, data lifecycle management, and data governance capabilities in Microsoft Purview Know your data, protect your data, and govern your data Describe the data classification capabilities of the compliance portal Describe sensitivity labels and policies Describe data loss prevention Describe retention policies and retention labels Describe records management Describe the Microsoft Purview unified data governance solution 14 - Describe the insider risk capabilities in Microsoft Purview Describe insider risk management Describe communication compliance 15 - Describe the eDiscovery and Audit capabilities in Microsoft Purview Describe the eDiscovery solutions in Microsoft Purview Describe the audit solutions in Microsoft Purview

Course Overview: This course provides in-depth knowledge of cinematography and directing, including the use of different cameras, lighting setups, metering techniques, and creative direction. Students will learn to master key elements of production and post-production processes. Hourly Session Breakdown: 8 one-hour sessions on Skype.

English as a foreign language Prepare to pass the citizenship English language test (IELTS life skills) Classes from A1 to B1 level of the CEFR (Common European Framework of Reference for Languages) . A1-A2 Elementary This course is designed for students of English who have little knowledge of the English language and want to achieve a better level. The course will focus on speaking practice, reading comprehension and pronunciation skills, writing and grammar. The syllabus: countries, numbers, possessive pronouns, days of the week, pronunciation skills (linking, stress, intonation). Family vocabulary and everyday objects; present tense of most common regular and irregular verbs. Asking questions and talking about activities, can and can’t, transports, some and any, how much and how many. Past simple, regular and irregular verbs, ordering food and drinks, dates and other past time phrases, buying tickets, asking politely, past simple, negative forms and questions, shops and shopping for clothes. Comparative adjectives, use of articles, going out and staying in, might and will, education and careers, filling a form, present perfect and sentence stress. Prepositions of movement, going places and describing things in a town, real life: for example, telephoning; consolidation activities. A2 - B1 Pre-intermediate This course will develop further your English language skills acquired with the Elementary course. This course will help you with the preparation for the citizenship test. Each lesson will focus on a grammar topic, vocabulary, reading and pronunciation practice, writing. The syllabus: revision of questions; present simple and frequency phrases. Talking about leisure activities and games, past simple, positive and negative, time phrases (at, on, in ago), describing feelings, talking about daily routines and jobs; should and shouldn’t, present continuous for future arrangements; inviting people; Comparative and superlative adjectives, questions with: how, what and what … like? Describing people; vowel sounds and silent letters, weak forms of prepositions. Quantifiers with countable and uncountable nouns, asking and giving directions. Present tense after if, adjectives for describing places, talking about how things were in the past, used to, past continuous, talking about health. Like and would like, conditional sentences with would, present simple passive and past simple passive, talking about products and personal items, writing a review, giving your opinion. Present perfect continuous and past perfect. Job interviews, getting a job and personal characteristics, meeting people; making suggestions. B1 - B2 Intermediate Asking and answering questions: everyday activities, people around you. The difference between have and have got. Speaking practice. E-mail writing (informal). Pronunciation and stress sounds activities. Past simple and continuous. Pronunciation of the -ed sound for past simple endings. Vocabulary: remembering and forgetting. Listening and speaking: first meetings and childhood memories (used to). Real life: showing interest. Pronunciation: sounding polite. Speaking practice. The sound /w/. Comparatives and superlatives. Describing towns and cities. Readings and discussions topics about travel and places to visit. Phrases for comparing. Design your own tour. Real life: booking a flight. Present perfect simple: strong and weak forms of ‘have’. Describing life events. Speaking: talking about people you admire. Writing task: curriculum vitae. Vocabulary: ‘take’. For, since and ago and the present perfect continuous. Pronunciation: linking. Comparing the past and the present. Future forms and future clauses with if, when etc. Talking about work. How to write a covering letter. Real life: a formal telephone call. Adjectives: -ed/-ing. Extreme adjectives. Write a review of a book/concert. Writing a consumer review. The passive forms. Speaking practice. Ripetizioni d’inglese Who these courses are for: Italian speakers who live in the UK who want to improve their skills to pass the UK citizenship exams (IELTS life skills). for Italian schoolchildren who need to prepare for exams (such as ‘esame di maturita’). for Italian students who want to improve their grades at school or simply need help with homework. for adults who want to improve their English for work or travel. IELTS – International English Language Testing System Life in the UK Test

Who is this course for? Sketchup Artificial Intelligence Training Course. Mastering SketchUp Artificial Intelligence (AI) is essential for designers, offering automation, efficiency, and innovative solutions. It saves time, enhances visualizations, fosters collaboration, and future-proofs skills, ensuring a competitive edge in the design industry. Click here for more info: Website How to Book? 1-on-1 training. Customize your schedule from Mon to Sat from 9 am to 7 pm Call to book  Duration: 16 hours. Method: In-person or Live Online Sketchup and (Artificial Intelligence) Stable Diffusion Rendering Course (16 hours) Module 1: Sketchup Fundamentals (2 hours) Sketchup software overview and interface navigation Introduction to basic drawing tools and fundamental geometry creation techniques Module 2: Texturing and Material Mastery (2 hours) Application of textures and customization of materials Exploration of texture mapping and comprehensive material libraries Module 3: Illumination and Shadows (2 hours) Comprehending lighting principles and strategic light placement Crafting realistic shadows and reflections Module 4: Advanced Modeling Techniques (3 hours) Creating intricate shapes and harnessing advanced modeling tools Efficiently managing groups, components, and modifiers Module 5: Stable Diffusion Rendering (2 hours) Initiating stable diffusion rendering Optimizing rendering settings for superior outcomes Module 6: Scene Composition and Camera Configuration (2 hours) Exploring composition principles and camera perspectives Scene management and creation of captivating walkthrough animations Module 7: Rendering Optimization Strategies (2 hours) Techniques for optimizing models to expedite rendering Application of render passes and post-processing methods Module 8: Real-World Projects and Portfolio Building (1 hour) Application of acquired skills in completing authentic projects Professional portfolio presentation techniques Optional: Stable Diffusion and Python Installation (Additional 10 hours) Module 1: Introduction to Stable Diffusion and Python Comprehensive understanding of Stable Diffusion and Python's significance Module 2: System Prerequisites Hardware and software requirements for successful installation Module 3: Python Installation Guide Step-by-step installation process for various operating systems Module 4: Configuring Python Environment Configuration of environment variables and package managers Module 5: Stable Diffusion Installation Downloading and installing the Stable Diffusion package Module 6: Setting Up the Development Environment Configuration of integrated development environments (IDEs) for Python and Stable Diffusion Module 7: Troubleshooting and Common Issues Identification and resolution of common installation errors Module 8: Best Practices and Recommendations Effective management of Python and Stable Diffusion installations Module 9: Practical Applications and Projects Hands-on exercises exemplifying the practical usage of Stable Diffusion and Python Module 10: Advanced Topics (Optional) Exploration of advanced features and techniques Stable Diffusion https://stablediffusionweb.com https://stable-diffusion-ui.github.io https://stability.ai/stable-diffusion Upon successful completion of the Sketchup and Stable Diffusion Rendering Course with a focus on AI image rendering, participants will achieve the following: 1. Mastery of AI Image Rendering: Attain expertise in employing AI-powered rendering techniques to produce realistic and top-quality visualizations. 2. Proficiency in Sketchup for 3D Modeling: Navigate the software adeptly, utilize drawing tools with proficiency, and craft intricate 3D models. 3. Enhanced Rendering Optimization: Implement AI-based rendering to enhance model visuals, resulting in faster rendering times and superior image quality. 4. Application of AI-driven Lighting and Shadows: Employ AI algorithms for precise lighting placement, shadows, and reflections, elevating the realism of renderings. 5. Development of a Professional Portfolio: Present AI-rendered projects within a polished professional portfolio, highlighting advanced image rendering capabilities. 1. Mastering Sketchup: Attain proficiency in Sketchup, a renowned and user-friendly 3D modeling software, equipping you with the skills needed to adeptly create and manipulate 3D models. 2. Advanced Rendering Expertise: Explore stable diffusion rendering, an avant-garde technique that simplifies the creation of realistic and high-quality renderings. Broaden your rendering capabilities, producing visually stunning representations of your designs. 3. Practical Industry Applications: Cultivate practical skills relevant to diverse industries, encompassing architecture, interior design, product development, and visualization. Elevate your professional portfolio with captivating renderings that showcase your design prowess. 4. Interactive Learning: Participate in hands-on exercises and projects that promote active learning and the practical application of concepts. Benefit from personalized feedback and expert guidance, ensuring your continuous progress throughout the course. 5. Career Advancement: Elevate your career prospects by adding valuable skills to your toolkit. Proficiency in crafting detailed 3D models and impressive renderings through stable diffusion techniques opens doors to diverse job opportunities within the design and visualization sector. 6. Flexibility and Convenience: Access course materials online and learn at your own pace. Enjoy the flexibility of tailoring the coursework to your schedule, allowing you to harmonize your learning journey with other commitments. Course Advantages: Tailored Learning: Enjoy personalized 1-on-1 sessions, accommodating your schedule from Monday to Saturday, 9 am to 7 pm. Mastery of Sketchup: Develop proficiency in the widely-used and user-friendly 3D modeling software, enabling efficient creation and manipulation of 3D models. Advanced Rendering Proficiency: Acquire expertise in stable diffusion rendering for producing realistic, high-quality renderings that enhance the visual appeal of your designs. Practical Applicability: Develop practical skills applicable across diverse domains, including architecture, interior design, product development, and visualization, enriching your professional portfolio. Interactive Practical Experience: Engage in hands-on exercises with personalized guidance from seasoned instructors, ensuring consistent progress in your skillset. Career Progression: Boost your career opportunities by gaining valuable skills in 3D modeling and generating impressive renderings through stable diffusion techniques. Comprehensive Support: Benefit from free portfolio reviews, mock interviews, and career advice, providing additional resources to enhance your professional journey.