Communication is the essence of leadership. This programme is the flagship of our leadership courses, focusing on creating a culture of positive interaction and clear, respectful exchanges whilst maintaining high-performance productivity, ownership, and innovation. Prior to the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey assessing individual productivity preferences and learning styles. This assessment identifies work and learning preferences across 4 styles and 12 environmental and mindset preferences. These elements significantly influence how individuals achieve and perform in work-based learning environments. They also affect how people concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others. Throughout the course, delegates will learn how to: Utilise the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance Set meaningful professional goals and celebrate success for incremental progress towards achievement Inspire innovation within teams to increase ownership and accountability Empower employees and increase engagement through effective, positive feedback Focus on positivity, setting an example for others that the organisation embraces a "yes" and solutions-oriented approach Improve spoken and written communications, creating an authoritative image of expertise This Leadership Skills course is a 4-hour interactive virtual class. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office, enabling leaders to enhance their skills and drive organisational success.
The LAA operates a strict compliance regime when it comes to auditing crime lower bills, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. This course will take you through the various aspects of crime lower billing, with discussions on topics such as what is and is not claimable; how you apply series of offences guidance; what evidence is required to claim a trial fee when a matter is discontinued; how do the LAA audit travel and other disbursement claims (including the rules when instructing an agent); and what evidence must be present on files to avoid any issues on audit. Key aspects of the Crime Contract, Criminal Bills Assessment Manual and Codes Guidance will be included, along with a discussion of common errors that are made; and how to claim non-standard and escape fee matters. Target Audience This online course is aimed at anyone involved in billing Legal Aid Police Station and Magistrates Court matters or managing an LAA Crime Contract. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.
This course satisfies the supervision requirements in the LAA Standard Contract & covers the key skills needed to ensure compliance with the LAA Contract.
WE WORK HARD TO BE MORE PRODUCTIVE AND AVOID WASTING TIME. THEREFORE, THE MEETINGS WE HAVE SHOULD BE IMPORTANT. In order to make the best use of our time, we need to be efficient. Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary. Unlike the story of “The Boy Who Cried Wolf,” we want our meeting attendees to understand the value of our work. We show them by setting a good example. Over time, they realize that our meetings are held for important reasons. When attendees know that our meetings are productive, respectful (in terms of length and content relevance), and serve a purpose, they are happy to attend and contribute their best. This class will help participants organize their ideas and communicate clearly. As facilitators, you will learn to be concise and communicate with confidence. By running more productive sessions, you will increase satisfaction and open up dialogue with your audience. FORGE AHEAD – THE REWARDS AWAIT.THROUGH THE IMPROVING COMMUNICATIONS RUNNING EFFECTIVE MEETINGS CLASS, YOU WILL: Gain new perspective and methods to create better, more productive sessions; Have a clear purpose to keep focus and engage with interest; Inspire facilitator-audience dialogue, ensuring a genuine exchange of ideas; Manage distractions and disruptions appropriately, keeping efficiency; and Probe for information, getting the most useful level of detail for improvement. Online Format—Running Effective Meetings is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. As a trainer and human resources professional, I truly believe in the value that Dr. Atkins can add to any organization. The seminar he provided was easy to follow and thought provoking. His personable demeanor along with his humble spirit and obvious expertise make his sessions gems that you cannot afford to pass up. Deirdre Cash, PHRPaco Group, NYC
Agile techniques and management frameworks are changing the way organisations operate. Evolving to realise that organisations are no longer static and structured entities is the key to unlocking new ways to achieve better results. Agile can be utilised at an organisation, team, and project level. Transforming to an Agile way of working requires knowledge, commitment, and frameworks to lead change. The Applying Professional Scrum training teaches key implementation techniques and Scrum frameworks. Course Description Applying Professional Scrum Training ONLINE Getting results with the Scrum framework Scrum is the most used Agile framework for complex product development and project management. It is a proven system, in use for over 25 years by companies large and small. Scrum training introduces an iterative and incremental approach to product or project development – aiming to reduce complexity and achieve results faster. A Scrum team works simultaneously rather than sequentially, with more flexibility. Scrum teams learn to work better together, delivering more value for project stakeholders. Applying professional scrum training The Applying professional Scrum (APS) course introduces the Scrum framework and demonstrates its power over traditional approaches to project or product development. It is an interactive course that aims to familiarise participants with its iterative and 'Sprint' based methodology. The Scrum framework is commonly used in software development but is relevant in any industry or to any complex project. Course contents and key objectives The course will teach participants how to apply Professional Scrum and the Scrum framework. It is appropriate for anyone, whether or not they have previous exposure to Scrum. Contents of the two-day course include: Understanding more about Agile development and the value that an Agile mindset can bring. Explain how Scrum differs from traditional work models and the advantages this offers. Explain the details of the Scrum methodology and its practical application. Understand how to apply Scrum to projects and teamwork. This includes the concepts of the Scrum team, Sprints, Sprint reviews, and the Daily Scrum. Course attendees will work in Scrum teams to simulate a Scrum project. This will involve a series of 'sprints' to solve complex problems and demonstrate the Scrum approach's power. Such Sprints are key to the Scrum framework. They bring in the iterative way of working, giving teams the chance to review success and quickly adapt to meet business requirements. As part of this practical approach, participants will learn to recognize and understand common missteps and misunderstandings when using Scrum. Expected Outcomes from Applying professional scrum training Applying professional scrum training will teach attendees what Scrum is, the value it can deliver, and how to implement it. The practical and example-based nature of the course will help develop a thorough understanding of the Scrum framework. Experience is the key to implementing it in practice. As such, the course is designed to mimic this and teach the problems to look out for and their solution. Participants will emerge as proficient Scrum practitioners – ready to transform the development of their projects. Who Should Attend This Course? Scrum is beneficial for any company, or individual, with complex projects or products. This course provides an introduction and solid grounding in Scrum, enabling participants to work effectively within the Scrum team and to go on to further training if desired. It is ideal for anyone: Working in or joining a team that uses Scrum. Considering the use of Scrum or investigating its benefits. Working alongside or managing Scrum teams – even if not using the methodology directly. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials
Join the Scrum.org accredited Live Virtual Class - Professional Scrum Master I™ (PSM I) to master the fundamentals of Scrum. Learn the framework, mechanics, and roles to ensure successful implementation by your team. Course Description Our Scrum.org certified online professional scrum master courses set industry standards with a remarkable 98% first-time pass rate. Say goodbye to PowerPoint and embrace 100% interactivity. Gain hands-on practical skills, learning how to implement immediately and achieve tangible results. Learn to empower Scrum Teams for organisational value delivery. Gain insight into Scrum theory, empiricism, and its framework-to-principal connection. Understand how to apply Agile principles to real-world contexts. Grasp uncertainty and complexity in product delivery, Scrum values' significance, and the essence of "Done" for transparency. Master agile planning with the Product Backlog. Acquire self-management, interpersonal skills, and the crucial role of a Scrum Master as a leader. Develop the necessary skills, traits, and behaviour for effective Scrum Mastery. Why Train With Us? Explore Agile and Scrum principles with our immersive two-day online course where we prioritise your growth and success. Led by experienced industry professionals and supportive Professional Scrum Trainers, we go beyond PowerPoint to offer engaging, hands-on learning experiences. Gain a profound understanding of Scrum theory and discover practical applications relevant to your workplace challenges enabling immediate and impactful change. From debunking myths to empowering your Scrum Teams with the right practices, we'll be with you every step of the way - from learning to passing the test and implementing it seamlessly into your job context. Who Should Attend This Course? Suitable for all industries tackling complex problems, the Professional Scrum Master training course is designed for: Those aspiring to become Scrum Masters Practitioners and consultants seeking to enhance their Scrum expertise Anyone involved in product delivery through Scrum methodologies Agile managers aiming to understand the Scrum Master's role Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free PSM1 practice assessment for certification success Free PSM1 resource bundle to master Scrum Free PSM1 exam revision sheets Free exam coaching sessions for first-time success in your PSM1 exam Free 1:1 coaching to excel at work as a Professional Scrum Master Our Clients Our Testimonials