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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn the foundation to colour analysis with this 5 day live and online, interactive course

Tableau is an intuitive and simple tool to learn. This Tableau training course is a jumpstart to getting report writers and analysts who are self-taught or have no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in three days. Having a quick turnaround from starting to use Tableau, to getting real, actionable insights means that you get a swift return on your investment. At the end of this course, you will be able to communicate insights more effectively, enabling your organisation to make better decisions, quickly. This accelerated approach is key to getting engagement from within your organisation so everyone can immediately see and feel the impact of the data and insights you create. Our Tableau Desktop Fast Track course combines all of our Foundation (Fundamentals) and Analyst (Intermediate) content into a 3 day live online course with added access to online bonus content of 3 additional modules. Gathering Requirements, Bring Your Own Data and Engaging Users. What do you get? This course is delivered live virtually and has all material provided through our online portal, together with email support and live coaching sessions. The full program includes all of the following elements: 3 days of live and interactive instructor-led sessions delivered by an expert Tableau Trainer 6 weeks access to our live coaching program delivered by expert Tableau coaches 50+ practical exercises to practice what you learn 12 months access to video’s that walk you through the theory and exercise solutions Practical advice, tools and resources for using Tableau in the real world The three additional online modules provide:Clarity on the approach to gathering dashboard requirements in a way that can be translated into dashboard designs.An agile and iterative development process that delivers products that meet user needs more quickly and effectively.An understanding of how end users will interact with dashboards to ensure that designers deliver actionable results. THE SYLLABUS PHASE 1: DESIGN MODULE 1: UNDERSTAND TABLEAU What is possible How does Tableau deal with data Know your way around Review of Type Conversions How do we format charts Dashboard basics – My first Dashboard MODULE 2: TRANSFORM DATA Connecting to and setting up data in Tableau Modifying data attributes How Do I Structure my Data – Groups & Hierarchies, Visual Groups How Tableau Deals with Dates – Using Discrete and Continuous Dates, Custom Dates How do I create calculated fields and why? – Creating Calculated Fields, Types of calculated fields, Row Level v Aggregations, Aggregating dimensions in calculations, Changing the Level of Detail (LOD) of calculations – What, Why, How MODULE 3: GATHER REQUIREMENTS(ONLINE CONTENT ONLY) Brainstorm and assess possible priorities Pitfalls to avoid Gather requirements PHASE 2: DEVELOP MODULE 4: CREATE CHARTS Charts that Compare Multiple Measures – Measure Names and Measure Values, Shared Axis Charts, Dual Axis Charts, Scatter Plots Showing progress over time Creating Tables – Creating Tables, Highlight Tables, Heat Maps Showing Relational & Proportional Data – Pie Charts, Donut Charts, Tree Maps Making things dynamic with parameters MODULE 5: COMBINE DATA Relationships Joining Tables – Join Types, Joining tables within the same database, cross database joins, join calculations Blending – How to create a blend with common fields, Custom defined Field relationships and mismatched element names, Calculated fields in blended data sources Unions – Manual Unions and mismatched columns, Wildcard unions Data Extracts – Creating & Editing Data extracts MODULE 6: ANALYSE INFORMATION Table Calculations Sets, Reference Lines, Trends and Forecasting Answering spatial questions – Mapping, Creating a choropleth (filled) map, Using your own images for spatial analysis, Mapping with spatial files Advanced charts Bar in Bar charts Bullet graphs Creating Bins and Histograms Creating a Box & Whisker plot Viz in Tooltips PHASE 3: DESIGN MODULE 7: BUILD DASHBOARDS Using the Dashboard Interface Device layouts Dashboard Actions – Set actions, Parameter actions Viz in Tooltips for Dashboards Dashboard containers – Horizontal & Vertical containers, Hidden containers Navigate between dashboards Telling data driven stories MODULE 8: BRING YOUR OWN DATA Design Best Practices & Resources Wireframe templates Questions Process Start building and testing MODULE 9: EMPOWER STAKEHOLDERS What is Tableau Server Publishing & permissions How can your users engage with content The Tableau ecosystem Review your progress Your next steps HOW MUCH OF YOUR TIME WILL THIS TAKE? Delegates are also provided 6 weeks access to our Tableau Coaching. We run Live Q&A sessions from 4pm-5pm on a Monday (Connecting to Data and Calculated Fields), 2pm-3pm Friday (Creating Charts) & 4pm-5pm Friday (Dashboard Design). The coaching helps delegates to transition from the theory of using Tableau to its practical use. We’d be expecting them to apply the exercises you’ll be doing during the course, onto your own data after the course. In our experience, this is the best way to increase both understanding and long term memory retention. The live coaching also acts as a troubleshooting platform for any practical issues that delegates need to overcome in the real world. Delegates also have 12 months access to all of the training material covered in the course in the form of an online portal (this includes theory videos, exercise solution videos, exercise materials and even quizzes). We have a growing LinkedIn community that delegates are encouraged to join and participate in. We regularly post useful blog posts and additional training that will enhance the Tableau journey and understanding. We help teams using Tableau to transform in the following ways : From a disjointed understanding of Tableau – To being familiar with Tableau terminology and capability From ad-hoc data uploads and error prone calculations – To reusable data connections and robust metrics From disjointed stakeholder questions – To clear and concise requirements that lead to decision making From being unsure how difficult Tableau will be to learn – To being able to develop standard charts and tables in Tableau with dynamic reporting capabilities From manually combining data for each analytical task – To dynamically combining data from multiple tables for analysis From being unsure how to answer analytical questions and what options there are – To being equipped with multiple actionable, dynamic, analytical use cases From not knowing Why, When and How to create Dashboards or Story’s – To being able to combine analysis to answer complex questions and tell data driven stories From using demo data theory – To Delivering value [Answering questions] on their own data From spending lots of time answering colleagues ad-hoc (data) questions – To empowering stakeholders in answering ad-hoc queries and reducing the time to analyse and steer the business

OVERVIEW This official Microsoft Power BI training course will teach you how to connect to data from many sources, clean and transform it using Power Query, create a data model consisting of multiple tables connected with relationships and build visualisations and reports to show the patterns in the data. The course will explore formulas created using the DAX language, including the use of advanced date intelligence calculations. Additional visualisation features including interactivity between the elements of a report page are covered as well as parameters and row-level security, which allows a report to be tailored according to who is viewing it. The course will also show how to publish reports and dashboards to a workspace on the Power BI Service. COURSE BENEFITS: Learn how to clean, transform, and load data from many sources Use database queries in Power Query to combine tables using append and merge Create and manage a data model in Power BI consisting of multiple tables connected with relationships Build Measures and other calculations in the DAX language to plot in reports Manage advanced time calculations using date tables Optimise report calculations using the Performance Analyzer Manage and share report assets to the Power BI Service Prepare for the official Microsoft PL-300 exam using Microsoft Official Courseware WHO IS THE COURSE FOR? Data Analysts with little or no experience of Power BI who wish to upgrade their knowledge to include Business Intelligence Management Consultants who need to conduct rapid analysis of their clients’ data to answer specific business questions Analysts who need to upgrade their organisation from a simple Excel or SQL-based management reporting system to a dynamic BI system Data Analysts who wish to develop organisation-wide reporting in the form of web reports or phone apps Marketers in data-intensive organisations who wish to build visually appealing, dynamic charts for their stakeholders to use COURSE OUTLINE Module 1 Getting Started With Microsoft Data Analytics Data analytics and Microsoft Getting Started with Power BI Module 2 Get Data In Power BI Get data from various data sources Optimize performance Resolve data errors Lab: Prepare Data in Power BI Desktop Module 3 Clean, Transform And Load Data In Power BI Data shaping Data profiling Enhance the data structure Lab: Load Data in Power BI Desktop Module 4 Design A Data Model In Power BI Introduction to data modelling Working with Tables Dimensions and Hierarchies Lab: Model Data in Power BI Desktop Module 5 Create Model Calculations Using DAX In Power BI Introduction to DAX Real-time Dashboards Advanced DAX Lab 1: Create DAX Calculations in Power BI Desktop, Part 1 Lab 2: Create DAX Calculations in Power BI Desktop, Part 2 Module 6 Optimize Model Performance Optimize the data model for performance Optimize DirectQuery models Module 7 Create Reports Design a Report Enhance the Report Lab 1: Design a Report in Power BI Desktop, Part 1 Lab 2: Design a Report in Power BI Desktop, Part 2 Module 8 Create Dashboards Create a Dashboard Real-time Dashboards Enhance a Dashboard Lab: Create a Power BI Dashboard Module 9 Perform Advanced Analytics Advanced analytics Data Insights through AI Visuals Lab: Perform Data Analysis in Power BI Desktop Module 10 Create And Manage Workspaces Creating Workspaces Sharing and managing assets Module 11 Manage Datasets In Power BI Parameters Datasets Module 12 Row-Level Security Security in Power BI Lab: Enforce Row-Level Security

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

As a qualified homeopath of 5yrs, I've put together a brilliant offer for newly-qualified homeopaths who know all about remedies but almost nothing about running a successful, busy homeopathy practice. Very limited spaces, and the last time it will be this cheap before prices go up. You'll get a mix of group learning and direct access to me (learning from my mistakes so you don't have to waste time and money on making the same!).

About this Training Course This course will provide a comprehensive, foundational content for a wide range of topics in power system operation and control. With the growing importance of grid integration of renewables and the interest in smart grid technologies, it is more important than ever to understand the fundamentals that underpin electrical power systems. Training Objectives Basic Terminology and Concepts of Electrical Systems: Gain an understanding of the basic terminology and concepts of electrical systems and the structure of a power system Transmission Line Parameters: Learn in detail all the transmission line parameters including line resistance, line inductance, transposition of transmission lines, and capacitance of transmission lines Insulators: Understand thoroughly all the various types of insulators, pin type insulators, suspension type or disc insulators, strain insulators, and testing of insulators High-Voltage Direct Current Transmission: Determine the advantages and disadvantages of high voltage direct current transmission, and gain an understanding of all the features of high-voltage direct current transmission Substations and Neutral Grounding: Gain a detailed understanding of all substation equipment, factors governing the layout of substations, station transformers, elements to be earthed in a substation, power system earthing, earthing transformers, bus bar arrangements and gas-insulated substations Distribution System: Learn about the effects of voltage on the conductor volume, distributor fed from one end, distributors fed from both ends at the same voltage, distributors fed from both ends at different voltages, and alternating current distribution Circuit Breakers: Learn about the classification of circuit breakers, plain-break oil circuit breakers, air break circuit breaker, air blast circuit breakers, vacuum circuit breakers, SF6 circuit breakers, rating and testing of circuit breakers Relaying and Protection: Learn all the requirements of relaying, zones of protection, primary and backup protection, classification of relays, electromagnetic relays, induction relays, feeder protection, phase fault protection, reactance relay, static overcurrent relay, differential protection, transformer protection, Buchholz relays, alternator protection restricted earth fault protection, rotor earth fault protection, and negative-sequence protection Economic Operation of Power Systems: Gain an understanding of steam power plants, heat rate characteristics and characteristics of hydro plants Load Frequency Control: Learn about speed governing mechanism, speed governor, steady state speed regulations and adjustment of governor characteristics Voltage and Reactive Power Control: Gain an understanding of impedance and reactive power, system voltage and reactive power, voltage regulation and power transfer Renewable Energy Sources: Learn about solar power, wind power, geothermal energy, biomass and tidal power Restructuring of Electrical Power Systems: Gain an understanding of smart grids, smart grid components, smart grid benefits, and open smart grid protocol Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Course Level Basic or Foundation Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals who lead others will benefit from this course. Overview Learn to lead in a world of diversity Engage and empower our multi-generational workforce Leverage culture as the new strategic differentiator Develop your path to leadership success In this course, students will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A Complex World of Diversity Working in Fluid Dynamic Environments Understanding the New Transient Workforce Addressing the Need for a New Type of Leadership Leading with Authenticity Developing Required Skills and Competencies Decentralizing Power 2. Making Difference Your Strategic Advantage Engaging in the 21st Century Measuring Engagement and Taking Advantage of High Engagement Overcoming Challenges to Employee Engagement Embracing Difference and Bridging Boundaries Developing Cultural Intelligence and Responding Effectively to Cultural Differences Applying SCARF to Direct Behavior 3. Leveraging Change as the New Normal Understanding and Applying Emotional Intelligence Motivating Others Key Areas of Interest - Behavioral and Cognitive, Psychodynamic and Humanistic, and Personality Types Developing Your Leadership Psychological Toolkit Identifying Drivers - Desires and Expectations The Impact of an Environment of Trust Meeting the Needs of the Social Brain Promoting Involvement 4. Creating Leaders for the Future Facing the Challenges of a Modern Leader Avoiding Cultural Pitfalls Creating a Common Culture for All Leading Fluid Teams Seeking Diverse Perspectives Soliciting Feedback Utilizing Various Leadership Styles - Storytelling, Adaptive, and Connective Building a Sustainable Vision, Developing a Path, and Creating a Passion for Excellence Additional course details: Nexus Humans Navigating The Modern Workforce - Diversity, Culture, Generations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Navigating The Modern Workforce - Diversity, Culture, Generations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to be able to communicate clearly and concisely in their writing will benefit from this course. Overview Awareness of common spelling and grammar issues in business writing. Basic concepts in sentence and paragraph construction. Basic structure of agendas, email messages, business letters, business proposals, and business reports. Collaborative writing techniques, tools and best practices Tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Working With Words Monitoring Spelling, Grammar, and Verb Tense Creating a Reference Sheet 2. Constructing Sentences Recognizing Sentence Parts Classifying Sentence Type Increasing Readability with Punctuation 3. Creating Paragraphs The Three Basic Components Organization Methods 4. Finding Facts Identifying and Using Key Resources Fact-Finding and Information Gathering 5. Collaborative Writing Clarifying the Objective Collaborative Writing Strategies and Patterns 6. Types of Collaborative Business Writing Applying Different Construction Techniques Cut & Paste, Puzzle, Sequential Summative Integrating Construction 7. Collaborative Tools and Processes Planning and Revision Creating Outlines and Storyboards Building Team Cohesion 8. Writing Meeting Agendas Choosing an Agenda Format Structuring and Writing the Agenda 9. Writing E-Mails, Reports and Proposals Addressing Your Message Using Proper Grammar and Defining Acronyms Structuring, Formatting, and Writing Your Report Additional course details: Nexus Humans Writing for the Business Professional training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Writing for the Business Professional course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Data comms training course description A hands on training course introducing the concepts of data communications, moving on to covering both LAN and WAN technology. Quizzes are used extensively to ensure material has sunk in and to maximise learning time. Hands on sessions ensure that by the end of the course delegates have made cables, built LANS and WANS, configured TCP/IP, switches and routers. What will you learn Use the seven layer model to classify networking buzzwords. Build and troubleshoot Ethernet, LAN/WAN and WiFi networks Explain the difference between switches and routers. Connect networks with routers. Data comms training course details Who will benefit: Anyone who requires a technical introduction to networks. Prerequisites: None. Duration 3 days Data comms training course contents What are networks? What is data communications? What are networks? Types of network, LANs, LAN choices, WANs, WAN choices, PANs, SANs, MANs, connecting networks. Internetworks, the internet, clouds. Networks and standards Standards bodies, ISO, ITU, IEEE, IETF, OSI 7 layer reference model, TCP/IP and OSI, ping and the 7 layer model, encapsulation, fragmentation. The physical layer Transmission media: Copper, Fibre, RF, UTP, Cat 5/5e/6/7..., RJ45, straight and cross over cables. Coax, Fibre cable & connectors, SFP, MMF, SMF, radio spectrum, frequencies, ranges, noise and electrical distortion, repeaters. Hands on Cabling, ping. Bandwidth Definition, Bits, bytes, speeds, simplex, half/full duplex, a/symmetrical, aggregation, latency. Calculating bandwidth requirements. The Data Link layer Frames, classifications, standards, LAN/WAN layer 2 technologies (Point to point, virtual circuits). Ethernet What is Ethernet? 802.3, evolution from CSMA/CD, choosing cables, topologies, NICs, MAC addresses. Ethernet frame format. Hands on Analysing Ethernet frames. Ethernet switches Connecting multiple devices, switches work at layer 2, Switches vs. hubs, simultaneous conversations, full duplex, MAC address database, how switches work, switch benefits, loops, STP. Console ports. Hands on Switches and WireShark, configuring switches, broadcast storms, STP. VLANS What are VLANs, why have VLANs. Hands on The effect of VLANs on network traffic. Wireless LANs Type of wireless network. WiFi, 802.11b/g/n/ac, WiFi6, antennae, interference, 802.11 frame format, CSMA/CA, half duplex, Wireless Access Points, security. Hands on Building a WiFi network. WANS WAN architecture, WAN types, service providers, access equipment, DTE, DCE, core equipment, WANs and the 7 layer model, choosing a WAN. WAN access Point to point, multi access, Internet, phone lines, leased lines, xDSL, broadband architecture. DOCSIS, FTTH, PON, SD-WAN. Older technologies (if required): Modems, ISDN, 64k, E1, TDM. Packet switched networks Packet switching, virtual circuits, Hub & spoke, partial & full mesh, MPLS, MPLS and routers, Why MPLS? MPLS -TE, MPLS VPN, Internet VPN. Older technologies (if required). Service provider technologies Transport plane, SDH, SONET, WDM, CWDM, DWDM, DWDM architectures, OTN. TCP/IP Definition, protocols, services, internetworking, the Internet, intranets, IAB, RFCs, IP header, IP addressing, subnet masks, IPv6, TCP, UDP. Hands on IP address and subnet mask configuration. Routers What are routers? Routers vs switches, when to route and when to switch, default gateways, routing tables, static routes, routing protocols. Firewalls, how firewalls work. Hands on Router configuration, tracert. Applications Clients, servers, web, HTTP, Email, resource sharing, IM, VoIP, Video over IP, terminal emulation, ftp, ssh. Hands on telnet