508 Courses in Cardiff delivered Live Online

An insightful, enjoyable and experiential programme to help you analyse data and information and make a balanced decision based upon sound commercial reasoning. It will enable you to identify options, make decisions and take actions based on a thorough analysis combined with instinct and intuition to make a positive effect on profitability. This programme will help you: Identify ways to analyse data and sort relevant from irrelevant information Develop analytical and numerate thinking, and consider the financial implications of a decision Make decisions based on sound commercial reasoning - a mix of intuition and analysis Select from a range of tools to analyse a situation and apply these effectively Understand how costs and profits are calculated Use tried-and-tested techniques to manage and control your budgets Appreciate the fundamentals of financial analysis Focus on the bottom line Identify the basics of capital investment appraisal for your business Evaluate results and seek opportunities for improvement to your business 1 The commercial environment What do shareholders and investors want? What do managers want? Profit v non-profit organisations Investor expectations 2 Financial and non-financial information Risk and reward considerations Drivers of commercial decisions 3 Running a business A practical exercise to bring financial statements to life Different stakeholder interests in a business The impact and consequences of decisions on financial statements 4 Where do I make a difference to the organisation? How can I contribute to an improved business performance? Key performance indicators - measuring the right things A 'balanced scorecard' approach - it's not all about money! 5 A 'balanced scorecard' approach Analysing and reviewing my contribution to the business direction What is the current focus of my commercial decisions? Developing the business in the right way - getting the balance right! Where should/could it be in the future? Do my decisions support the overall vision and strategy? 6 Making commercial decisions Left-brain and right-brain thinking Convergent and divergent thinking Analysis and instinct Interactive case study exercise - emotional and rational decisions Reflection - what is my style of making decisions 7 Let's consider the customer! Identifying target markets Differentiating propositions and products Customer service considerations Marketing considerations and initiatives Pricing strategies and considerations 8 Strategic analysis The external environment The internal environment LEPEST analysis SWOT analysis Forecasting Group activity - analysing markets and the competition How do these improve your decisions? 9 Comparing performance Analysing key financial ratios Ways to compare performance and results Break-even analysis 10 Profit and loss accounts and budgeting Managing income and expenditure The budgeting process How does this link to the profit and loss account? Managing and controlling a cost centre/budget The role of the finance department Different ways of budgeting Incremental budgeting Zero-based budgeting 11 Understanding the balance sheet Purpose of balance sheets Understanding and navigating the content What does a balance sheet tell you? How do you affect your balance sheet? Links to the profit and loss account A practical team exercise that brings financial statements to life 12 Business decisions exercise How does this improve your decisions? A practical exercise to apply new knowledge and bring commercial thinking to to life The impact and consequences of decisions on financial statements 13 Working capital Why is this important? The importance of keeping cash flowing Business decisions that affect cash Calculating profit 14 Capital investment appraisal Capex v Opex Payback Return on investment The future value of money The concept of hurdle rate 15 Lessons learned and action planning So what? Recap and consolidation of learning The decisions that I need to consider Actions to achieve my plan

Parenting Skills Training Course Course Overview The Parenting Skills Training Course provides essential knowledge and strategies for parents, caregivers, and professionals working with families. This comprehensive course covers key aspects of parenting, including child development, communication techniques, managing challenging behaviours, and supporting emotional and social growth. Learners will gain valuable insights into building positive relationships with children and fostering a nurturing environment at home. The course aims to equip participants with effective strategies to handle a variety of parenting challenges and enhance their understanding of children's needs. By the end of the course, learners will be prepared to apply their newfound skills in real-world situations, improving family dynamics and child well-being. Course Description This course covers a wide range of topics aimed at enhancing parenting skills and improving the relationship between parents and children. Participants will explore child development stages, effective communication techniques, positive discipline strategies, and methods to support children's emotional health. The course also focuses on understanding children's behaviour, managing conflicts, and fostering resilience. Throughout the course, learners will engage in detailed discussions and scenarios, providing a deeper understanding of the complexities of parenting. By the end of the course, learners will have developed skills to confidently manage challenging situations and promote the well-being of children in their care. Parenting Skills Training Course Curriculum Module 01: Introduction to Parenting Styles and Child Development Module 02: Building Positive Parent-Child Relationships Module 03: Effective Communication Techniques Module 04: Managing Challenging Behaviours Module 05: Supporting Emotional and Social Development Module 06: Discipline Strategies and Behaviour Management Module 07: Managing Stress and Self-Care for Parents Module 08: Promoting Resilience and Positive Mental Health Module 09: Parenting in Diverse Family Dynamics (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills Professionals aiming to work in family support and child welfare Beginners with an interest in child development Caregivers looking to enhance their child-rearing practices Career Path Family Support Worker Childcare Specialist Parent Educator Social Worker Educational Support Assistant

Reinventing Yourself: Personal Development Training Course Overview "Reinventing Yourself: Personal Development Training" is designed to guide individuals on a journey of self-improvement, helping them redefine their goals and unlock their potential. This course focuses on personal growth strategies, including emotional intelligence, goal-setting, and building confidence, to support learners in transforming their personal and professional lives. Through expert-led instruction and engaging content, participants will gain the tools and techniques to cultivate resilience, enhance their leadership abilities, and drive positive change. By the end of the course, learners will be equipped to make informed decisions, manage stress, and pursue personal and professional aspirations with clarity and confidence. Course Description This course delves into key concepts essential for personal development, such as self-awareness, time management, and effective communication. Learners will explore methods to build a growth mindset, improve emotional regulation, and develop interpersonal skills. The course includes modules on identifying strengths and weaknesses, creating action plans, and setting achievable goals. By exploring various techniques for overcoming self-doubt and fear, learners will enhance their ability to adapt to new challenges. Ultimately, this course fosters a proactive attitude towards personal growth and equips individuals with the skills needed to pursue their goals with determination and clarity. Reinventing Yourself: Personal Development Training Curriculum Module 01: Understanding Personal Development Module 02: Building Self-Awareness and Confidence Module 03: Effective Goal Setting and Time Management Module 04: Overcoming Obstacles and Managing Change Module 05: Enhancing Emotional Intelligence and Resilience Module 06: Communication Skills for Personal and Professional Growth Module 07: Creating a Personal Development Plan for Long-Term Success (See full curriculum) Who is this course for? Individuals seeking to improve self-awareness and achieve personal goals. Professionals aiming to enhance leadership skills and career growth. Beginners with an interest in personal development and self-improvement. Anyone looking to manage stress, overcome challenges, and build confidence. Career Path Personal Development Coach Leadership Trainer Career Counsellor Human Resources Specialist Professional Development Consultant Wellness and Lifestyle Coach

This half-day Suicide First Aid Lite training course gives learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.

Course Overview The SEN Teaching Assistant Level 7 course offers a comprehensive exploration of Special Educational Needs (SEN) support within educational settings. Designed to enhance both foundational knowledge and specialised understanding, this programme equips learners with the expertise to assist pupils with diverse needs, from cognitive and communication challenges to social, emotional, and sensory difficulties. By undertaking this course, learners will develop the competence to contribute meaningfully to inclusive education environments, supporting teachers and fostering positive learning experiences for students with SEN. The course places strong emphasis on evidence-based teaching strategies, effective collaboration with parents and professionals, and the promotion of pupil well-being and achievement. By the end of the course, learners will have gained valuable insights into SEN frameworks, support structures, and methodologies that can be applied within primary, secondary, and special education contexts, positioning them for success in supportive educational roles. Course Description The SEN Teaching Assistant Level 7 course delves deeply into the key areas necessary for understanding and supporting learners with Special Educational Needs. Covering SEN legislation, support strategies, high-quality teaching techniques, and effective communication approaches, the course offers a thorough grounding in current best practices. Learners will explore how to identify and respond to different types of needs, including cognitive impairments, emotional and mental health challenges, and physical or sensory disabilities. In addition, the course highlights the importance of partnership working with families, educators, and external agencies. Designed to offer a rich and engaging learning experience, the programme combines theoretical frameworks with applied strategies for fostering inclusive and supportive learning environments. Participants will develop the confidence and knowledge required to play a vital role in the academic and social development of students with SEN, preparing them for rewarding opportunities in the education sector. Course Modules Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership (See full curriculum) Who is this course for? Individuals seeking to build a career supporting pupils with Special Educational Needs. Professionals aiming to strengthen their expertise in inclusive education practices. Beginners with an interest in educational support and SEN frameworks. Teaching assistants and school support staff wishing to enhance their SEN knowledge. Career changers exploring opportunities in the education and support sector. Career Path SEN Teaching Assistant Learning Support Assistant Behaviour Support Assistant Special Educational Needs Coordinator (SENCO) Assistant Inclusion Support Worker Pastoral Support Assistant Educational Support Officer

6 Week Qi-Gong Course For Winter When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time. Dates: Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th Price: Concessions £60 – Standard £80 – Supporter £110 Suitable for everyone no matter your experience What if you could improve your health, strength and vitality, by simply slowing down? Slow your body Slow your breath Slow your mind When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality. In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included: Six live 60min evening Qigong Classes on zoom Six live 30min morning Slow Flow classes on zoom Access to replays of all classes so you can catch up in your own time. Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided Qigong Practice or Meditation – PDF – explanations of each practice – Key acupuncture points for self massage Together we will: Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress. Explore the principal of Wu Wei – Release tension and move with effortless action Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi) Strengthen Kidneys and support adrenal health Exercises to strengthen your spine and reduce back pain Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? Deeper body awareness Increased strength and emotional stability Relax your mind and Improve mental clarity Enhanced breathing and improved circulation Strengthen your back and build a healthy spine Less physical tension and reduced pain More energy Less stress and anxiety Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

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Nursery Assistant and Child Attachment Course Overview This course is designed to provide learners with a comprehensive understanding of the role of a Nursery Assistant and the critical aspects of child attachment. Covering key areas such as child development, attachment theory, and child psychology, the course equips learners with the knowledge required to support children effectively in their early years. Learners will explore the importance of early childhood development and how attachment plays a pivotal role in shaping children's emotional well-being. By the end of the course, learners will be prepared to work in environments where nurturing and safeguarding children's development are essential. Course Description This course delves into the fundamental principles of child development, attachment theory, and child psychology. Learners will examine how attachment influences children's emotional and social growth, with an emphasis on recognising signs of attachment disorders. The course also covers topics like the importance of early years development, child protection, and keeping children safe and healthy. Through an engaging learning experience, participants will gain a deep understanding of the role of nursery assistants in supporting children's overall development. The course ensures learners are well-equipped to handle sensitive situations in childcare settings, providing a solid foundation for those pursuing careers in early years education and child development. Nursery Assistant and Child Attachment Curriculum Module 01: Introduction to Nursery Assistance Module 02: Understanding Child Development Module 03: Importance of Early Years Development Module 04: Introduction to Child Attachment Module 05: Introduction to Child Psychology Module 06: Fundamentals of Attachment Theory Module 07: Assessments of Attachment Module 08: Attachment Disorder Module 09: Care for Children Module 10: Keeping Children Healthy and Safe Module 11: Child Protection (See full curriculum) Who is this course for? Individuals seeking to support children's emotional and psychological development. Professionals aiming to enhance their knowledge in early childhood care. Beginners with an interest in child development and psychology. Those pursuing a career in nursery or childcare settings. Career Path Nursery Assistant Early Years Educator Childcare Worker Child Protection Officer Teaching Assistant in Early Years Education Social Worker specialising in Child Development

Course Overview This Life Coaching course offers an empowering and transformative learning experience designed to help learners develop the essential skills and insights needed to guide others towards personal growth and achievement. Covering the core principles of life coaching, emotional intelligence, communication techniques, and client management, this course equips learners with the tools to inspire change and foster resilience. By developing self-awareness and understanding behavioural patterns, learners will be able to create structured coaching plans tailored to individual client needs. Whether aiming to pursue a career in coaching or seeking to enhance leadership and mentoring capabilities, learners will finish the course with a clear understanding of ethical practices and business growth fundamentals. Upon completion, participants will be prepared to confidently support clients in achieving personal and professional goals while advancing their own personal development. Course Description The Life Coaching course delves into the essential aspects of professional coaching, beginning with its purpose, principles, and the critical role of self-awareness. Learners will explore the development of core beliefs, fear management, and the foundations of emotional intelligence to better understand client motivations and behaviours. Communication skills, including body language techniques, are covered in depth to enhance client engagement and rapport-building abilities. The course also introduces effective goal-setting frameworks, methods for structuring client sessions, and key attributes of successful life coaches. Additionally, learners will receive an introduction to basic business development strategies, helping them to establish and grow their own coaching practices. Ethical considerations form a crucial part of the training, ensuring learners are equipped to protect both themselves and their clients. With a balance of theoretical foundations and real-world application, learners will gain valuable skills to thrive in the coaching profession. Course Modules Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients (See full curriculum) Who is this course for? Individuals seeking to guide others towards personal and professional success. Professionals aiming to enhance leadership, mentoring, and coaching capabilities. Beginners with an interest in life coaching, personal development, or behavioural sciences. Entrepreneurs looking to establish a career in coaching or consultancy. Managers and HR professionals wishing to develop stronger coaching techniques within their teams. Career Path Life Coach Career Coach Executive Coach Leadership Development Specialist HR and Talent Development Professional Business Consultant Wellbeing Coach Mentoring Programme Coordinator