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ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. Course Category Parents and Carers Description In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. A key aspect of this day is ‘reframing’ how we think about the most difficult, hard to work with parents who attract many labels. Participants soon discover that they are more similar than they realise to those labelled ‘others’. The day gives those present opportunities to reflect on their attitudes and practice in relation to parents who are different. Practical ideas for joint problem solving and active engagement are fully explored. Testimonials “Made me more aware of how to approach parents and carers” “It (the conference) couldn’t have been improved. All the speakers were good” “I’ll have a more positive approach to welcoming people” “It will encourage us as practitioners to listen and think a little more. Learning Objectives Increased confidence in working with parents Access to a wider range of practical and thoughtful strategies when collaborating with parents and carers Deeper understanding of core values surrounding inclusion of disabled children in collaboration with parents and carers Opportunity to reflect on professional attitudes and behaviour towards parents with a focus on labelling and stigmatisation New skills and processes to make joint work successful Who Is It For ? Early Years and School based Practitioners Children Centre Staff Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Social Workers Health Workers Course Content The course answers the questions: Why is this parent impossible to work with? Where do I begin to communicate with some parents? How can I collaborate with parents and carers to include high profile children or young people? Best delivered over the course of a full day we will cover: The importance of WELCOME Labelling and reframing: Setting the tone: Reframing language to describe parents Providing parents with insights about children’s behaviour using stories Circle of Courage as applied to parents Circles of Support The Intentional Building of Relationships Not doing it alone – The Importance of Teams in developing inclusive practice Problem solving: Circles of Adults/Solution Circles Community Guides If you liked this you may like: COMMUNITY CIRCLES

Emotional Intelligence, EQ, EI, Moccasin Approach, Moccasin Manager,

Women in Local Government Leadership Workshop is for Local Government professionals looking to learn new skills with like-minded peers and further or advance their within Local government.

This interactive programme will use the topic of equity, diversity, and inclusion to illustrate the problem of unconscious bias and the practical solutions to overcome it. The programme will provide the opportunity for self-reflection, open discussion, and training on some of the softer skills to maximise objectivity in the workplace.

In this practical workshop session we will explore ways of including people who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice. Online Course now available via Teachable Platform – Understanding Movement Differences Learn at your own pace… lots of text and video support Course Category Autism and Communication Inclusion Parents and Carers Behaviour and Relationships Description In this practical workshop session we will explore ways of including people who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice. Family perspectives and experiences will also be explored. This is not a ‘medical model’ day on autism. Our motto for the day is ‘People do things for a Reason (and the reason isn’t autism).’ We make full use of first hand accounts of the experience of autism – the autobiographies – to deepen participants’ understanding of what it means to be labelled ‘autistic’ “We are all much more simply human than otherwise, be we happy and successful, contented and detached, miserable and disordered, or whatever.”HARRY STACK SULLIVAN Testimonials ‘Very respectful of people on the spectrum.’ ‘Really gave me an idea of how people feel.’ ‘Ways of reaching a person not a condition.’CLAIRE Learning Objectives Increased confidence regarding including autistic people Access to a wider range of practical strategies to impact on communication and behaviour issues Deeper understanding of core values surrounding inclusion New skills and processes to strengthen the inclusion of autistic people Who Is It For? Social Care workers Personal Assistants Early years and school based practitioners Heads and deputies Guidance staff Learning support teams SENCOs Primary and secondary teachers Parents Brothers and sisters Local authority support services Community workers and carers Course Content The course answers the questions : What is autism? How do we go about including autistic people? What does autism have to do with me? Key themes include: Movement differences Strategies for Facilitating Communication Supports and Accommodations for Sensory Sensitivities Developing Friendships and Peer Support School and Family Partnerships Learning to Listen Positive Behavioural Supports

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Data Visualization Courses London. In this Power BI Course, you will learn how to translate data trends, summaries, statistics and insights from your data into powerful and inspirational visualizations This course is ideal for managers and data analysts who need to make business decisions based on data.

This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education programme for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. Course Category Behaviour and Relationships Autism and Communication Meeting emotional needs Description This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. As Mary Gordon founder of this way of working describes: ‘By regular visits to the classroom of local mums and their children build an empathic relationship with the baby.MARY GORDON Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education program for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. We teach teachers and educators to help children to observe, over the school year, how their baby forms an attachment to his or her parent. Children are encouraged to record how the infants develop. The children learn to spot their babies cues and unique temperament, while celebrating developmental milestones. Children are prepared for responsible and responsive parenting as they increase their knowledge about human development, learning, and infant safety. The baby project program brings about the development of empathy and emotional literacy: As children learn to take the perspective of others they are less likely to hurt through bullying, exclusion, aggression, and violence. Children learn how to challenge cruelty and injustice in their own classroom. Messages of social inclusion and activities that are consensus-building contribute to a culture of caring that changes the tone of the classroom. Involving fathers and men provides rich models of male nurturance Testimonials ‘13% increase in empathy scores for our year 1s’ ‘Years 2s empathy had increased by 35%’ ‘Now that I am older I can be happy for other people’ (6 year old) ‘Everyone is special – thats the truth – but when I was small I thought its not fair when someone got a present and I didn’t’ (7 year old) Dramatic improvements in children taking responsibility for actions and being less defiant over the year of the project. Learning Objectives Understanding of method and approach to building empathy with babies Full understanding of background to this approach Practical advice received as to how to set up baby project in classrooms across school Who Is It For ? Teachers School leaders Project Coordinators Social Care Course Content We will provide theoretical and evidence back ground to impact of this work. We will describe existing UK school based work. We will inspire staff in attendance to want to actively engage in this work There may even be a baby to hold!!