3897 Courses in Cardiff delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 2 Days 12 CPD hours This course is intended for The audience for this course is an AWS Sysops Administrator Associate or equivalent. This person has one to two years of experience in AWS deployment, management, and operations. Students taking this course are interested in learning how Azure is different from AWS, and how Azure is administered. Students may also be interested in taking the AZ-103 Microsoft Azure Administrator certification exam, or the AZ-900 Azure Fundamentals exam. This two-day course is designed for AWS Sysops administrators interested in learning how Azure is administered. In this workshop which combines lecture with hands-on practical exercises and discussion/review, you will be introduced to Azure Administration, Azure Networking, Azure Compute, Azure Storage, and Azure Governance. During the workshop, you will apply this knowledge - building end-to-end architecture that demonstrates the main features discussed. Azure Administration In this module, you?ll learn about the tools and principle concepts needed to administer Azure. Topics include: Resource Manager, Resource Groups, Azure Portal, Azure CLI, Azure Templates, Cloud Shell, Azure Marketplace, and Azure PowerShell. Azure Networking In this module, you?ll learn about Azure networking features. Topics include: Azure Regions, Virtual Networks and Subnets, IP Addressing, Network Security Groups, Virtual Network Peering, VNet-to-VNet Connections, ExpressRoute, Load Balancers, and Network Watcher. Azure Compute In this module, you?ll learn about configuring and monitoring Azure virtual machines. Topics include: Azure Virtual Machines, Creating Virtual Machines, Virtual Machine Sizes, Virtual Machine Disks, Availability Zones, Availability Sets, Windows VM Connections, Linux VM Connections, Azure Monitor, and Azure Alerts. Azure Storage In this module, you?ll learn about Azure storage features and implementation. Topics include: Storage Accounts, Blob Storage, Blob Performance Tiers, File Shares, File Sync, Data Box, Content Delivery Network, Shared Access Signatures, and Service Endpoints. Azure Identity In this module, you?ll learn about Azure identity solutions. Topics include: Azure Domains, Role-based Access Control, Azure Active Directory, Multi-Factor Authentication, Azure AD Identity Protection, and Azure Policy. Additional course details: Nexus Humans AZ-010T00 Azure Administration for AWS SysOps training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-010T00 Azure Administration for AWS SysOps course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Professionals who need to maintain or set up a Kubernetes cluster Container Orchestration Engineers DevOps Professionals Overview Cluster architecture, installation, and configuration Rolling out and rolling back applications in production Scaling clusters and applications to best use How to create robust, self-healing deployments Networking configuration on cluster nodes, services, and CoreDNS Persistent and intelligent storage for applications Troubleshooting cluster, application, and user errors Vendor-agnostic cloud provider-based Kubernetes Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stability while maximizing resource utilization for applications and services. By the conclusion of this hands-on, vendor agnostic training you will go back to work with the knowledge, skills, and abilities to design, implement, and maintain a production-grade Kubernetes cluster. We prioritize covering all objectives and concepts necessary for passing the Certified Kubernetes Administrator (CKA) exam. You will be provided the components necessary to assemble your own high availability Kubernetes environment and configure, expand, and control it to meet the demands made of cluster administrators. Your week of intensive, hands-on training will conclude with a mock CKA exam that simulates the real exam. Cluster Architecture, Installation & Configuration Each student will be given an environment that allows them to build a Kubernetes cluster from scratch. After a detailed discussion on key architectural components and primitives, students will install and compare two production grade Kubernetes clusters. Review: Kubernetes Fundamentals After successfully instantiating their own Kubernetes Cluster, students will be guided through foundational concepts of deploying and managing applications in a production environment. Workloads & Scheduling After establishing a solid Kubernetes command line foundation, students will be led through discussion and hands-on labs which focus on effectively creating applications that are easy to configure, simple to manage, quick to scale, and able to heal themselves. Services & Networking Thoroughly understanding the underlying physical and network infrastructure of a Kubernetes cluster is an essential skill for a Certified Kubernetes Administrator. After an in-depth discussion of the Kubernetes Networking Model, students explore the networking of their cluster?s Control Plane, Workers, Pods, and Services. Storage Certified Kubernetes Administrators are often in charge of designing and implementing the storage architecture for their clusters. After discussing many common cluster storage solutions and how to best use each, students practice incorporating stateful storage into their applications. Troubleshooting A Certified Kubernetes Administrator is expected to be an effective troubleshooter for their cluster. The lecture covers a variety of ways to evaluate and optimize available log information for efficient troubleshooting, and the labs have students practice diagnosing and resolving several typical issues within their Kubernetes Cluster. Certified Kubernetes Administrator Practice Exam Just like the Cloud Native Computing Foundation CKA Exam, the students will be given two hours to complete hands-on tasks in their own Kubernetes environment. Unlike the certification exam, students taking the Alta3 CKA Practice Exam will have scoring and documented answers available immediately after the exam is complete, and will have built-in class time to re-examine topics that they wish to discuss in greater depth.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Engineering Foundation course are individuals involved in engineering and technical practices such as: DevOps Practice owners and process designers Developers, QA engineers and Managers who are interested in understanding how DevOps works. Employees and managers responsible for engineering or improving processes. Consultants guiding their clients through process improvement and DevOps initiatives. Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview The learning objectives for DevOps Engineering Foundation include an understanding of: How to engineer DevOps solutions DevOps Technologies Applications Architectures Continuous Integration Continuous Testing Ephemeral Elastic Infrastructures Continuous Delivery and Deployment Metrics, Monitoring, Observability and Governance DevOps Humans Future Trends This course explains the many aspects of DevOps engineering that leaders and practitioners can execute upon. While DevOps Foundation provides an overview of DevOps, this course will provide a closer look at the implementation process from an engineering perspective. It is an in depth view of the major aspects of engineering DevOps. An engineering approach is critical to DevOps journeys. This course provides the foundations of knowledge, principles and practices from a technical perspective needed to engineer a successful DevOps solution. DevOps Engineering Introduction DevOps Foundations Principles and Practices Related Frameworks Performance and Benefits DevOps Technology Source and Artifacts Control CI/CD pipelines Tools and Toolchains Application Release Automation Value Stream Management Applications Architectures and Continuous Integration Application Architectures Containers Continuous integration Continuous Testing CT Tenets Test creation & TDD Test acceleration Test results Test management Test environment management Ephemeral Elastic Infrastructures Virtual and Cloud Configuration management Infra-as-code Containers Orchestration GitOps Continuous Delivery and Deployment Continuous Delivery and Deployment Release Automation Deployment Strategies Metrics, Monitoring, Observability, Governance DevOps Metrics Monitoring Observability Governance DevOps Engineering Humans Culture Team Topologies Continuous Learning Future DevOps Trends Additional course details: Nexus Humans DevOps Engineering Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Engineering Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for technical professionals who will deploy or have deployed the Ultra M virtual packet core solution in their network, including: Systems engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the Ultra M hardware and software Describe the features covered in the OpenStack component overview and deployment architecture Describe the Ultra M deployment architecture and operation Describe the Virtualized Packet Core-Distributed Instance (VPC-DI) architecture and packet flow Deploy and operate Ultra M This course teaches you about the hardware components of the Cisco© Ultra M virtual packet core solution, including Cisco Nexus© spine and leaf switches and Cisco Unified Computing System. The course also covers the operation and administration of the Red Hat Enterprise Linux operating system in relation to the Ultra M Undercloud and Overcloud deployments. Cisco Ultra M Hardware and Topology Overview Cisco Ultra M Hardware Components Cisco Ultra M UCS Components Cisco Ultra M UCS Interfaces Cisco Ultra M Networking Components Cisco Ultra M Physical Network Topology OpenStack Deployment Architecture and Components OpenStack Overview Nova ? OpenStack Compute Service Glance ? OpenStack Image Service Neutron ? OpenStack Network Service Keystone ? OpenStack Identity Service Cinder ? OpenStack Block Storage Service OpenStack Horizon Dashboard Ultra M Services Platform Ultra Services Platform Architecture Ultra M VNF Architecture Ultra Automation Services (UAS) Elastic Services Controller OpenStack and Ultra Automation Services VPC-DI Overview and Operation Virtual Packet Core Evolution Ultra M Layer 3 Network Topology VPC-DI Network Topology VPC-DI Packet Flows Ultra M Installation and Deployment Reviewing the Ultra M System Components Planning the Network for Installation and Deployment Deploying Hyperconverged Ultra M Models Using UAS Deploying VNFs Using AutoVNF Ultra Automation Services Additional course details: Nexus Humans Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for System Installers System Integrators System Administrators Network Administrators Solution Designers Overview Upon completion of this course, you will be able to: Describe the architecture and function of the Cisco IOS XR Broadband Network Gateway Configure and verify Authentication, Authorization, and Accounting (AAA) in a Broadband Network Gateway deployment Define policies to control subscriber traffic Establish and verify subscriber sessions Prioritize subscriber traffic using QoS Implement subscriber features Deploy redundancy for subscriber sessions The Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) v1.0 course teaches you how to successfully deploy, configure, operate, maintain, and support a Cisco IOS© XR Broadband Network Gateway (BNG) solution. This course will show you how to implement and verify BNG on a Cisco IOS XR device to manage subscriber access. You will also learn how to implement and verify subscriber management functions, including authentication, authorization, and accounting of subscriber sessions, address assignment, security, policy management, and Quality of Service (QoS). Broadband Network Gateway Overview BNG Architecture BNG Software and Hardware Requirements Configuring and Verifying Authentication, Authorization, and Accounting AAA Overview and Operation RADIUS Operation and Configuration DIAMETER Operation and Configuration Activating Control Policy Control Policy Overview Creating and Activating Class Maps and Policy Maps Defining Dynamic Templates Establishing Subscriber Sessions Subscriber Session Overview Establishing IPoE and PPPoE Sessions DHCP Operation Subscriber Interface Neighbor Discovery Static Session and Session Limits BGP Subscriber Support Deploying Quality of Service Quality of Service Overview and QoS Feature Support RADIUS Based Policing Share Policy Instances and Merged Policy-Maps Configuring Subscriber Features Managing Control Plane Traffic Controlling Packet Forwarding Providing Multicast Services Routing and Traffic Mirroring on Subscriber Sessions BNG Geo Redundancy and XML Support Geo Redundancy Overview and Deployment Models Configuring and Verifying Geo Redundancy XML Support Additional course details: Nexus Humans Cisco IOS XR Broadband Network Gateway Implementation and Verification v1.0 (IOSXR304) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IOS XR Broadband Network Gateway Implementation and Verification v1.0 (IOSXR304) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Overview Our engaging instructors and mentors are highly-experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment, guided by our expert team, attendees will explore: New Features Overview Multitenant New Features Security Features Cloud Services Networking Globalization Big Data Support Database Installation and Configuration Database Tuning Backup and Recovery Oracle 19c New Features is a hands-on course that explores the newest features such as Big Data Enhancements, Security, Multitenant features, Oracle Cloud Services, Networking, and much more. Oracle is one of the leading databases in industry today. Learn what their latest flagship product has to offer from industry experts. Oracle 19c New Features Overview Introduction to Oracle 19c New Features Oracle 19c Multitenant New Features Refreshable PDB Switchover PDB Integration with Data Guard PDB Snapshot Carousel CDB Fleet Management Oracle 19c Security Features Profile Lockdown Create a User Defined Master Encryption Key Encrypted Passwords in Database Links and Data Pump Create Keystores for Pluggable Databases Datapump and Unified Auditing Schema Only Accounts Oracle 19c Cloud Services Oracle IaaS Oracle Saas Oracle PaaS Oracle 19c Networking Database Connection Manager Database Proxy Support Tenant Isolation Oracle 19c Globalization New globalization for Bind Variables New Database Local Support Additional Unicode Support Big Data Support New Analytic Support Data Mining Data Warehouse Additional Parallel Processing Support Inline External Tables Database Installation and Configuration Zero Downtime Upgrades Dry Run Command implementation New location for Password File Improved Bulk Operations Database Tuning SQL Tuning Advisor and Exadata New SQL Tuning Set API Concurrent SQL and Sql Performance Analyzer Database In Memory Features In Memory Support for External Tables In Memory Features for Analytics Oracle 19c Backup and Recovery Active Pluggable Cloning Pluggable and non Pluggable Database Migration Additional course details: Nexus Humans Oracle 19c New Features (TTOR20019) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c New Features (TTOR20019) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students looking to establish a foundational understanding of Microsoft Access for Office 365, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries. Overview In this course, you will create and manage an Access database. You will: Navigate within the Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Use forms to make it easier to view, access, and input data. Create and format custom reports. In this introductory course, you will discover the capabilities of Microsoft© Access©, a relational database application that can help you and your organization manage your complex data. Working with an Access Database Topic A: Launch Access and Open a Database Topic B: Use Tables to Store Data Topic C: Use Queries to Combine, Find, Filter, and Sort Data Topic D: Use Forms to View, Add, and Update Data Topic E: Use Reports to Present Data Topic F: Get Help and Configure Options in Microsoft Access Creating Tables Topic A: Plan an Access Database Topic B: Start a New Access Database Topic C: Create a New Table Topic D: Establish Table Relationships Creating Queries Topic A: Create Basic Queries Topic B: Add Calculated Columns in a Query Topic C: Sort and Filter Data in a Query Creating Forms Topic A: Start a New Form Topic B: Enhance a Form Creating Reports Topic A: Start a New Report Topic B: Enhance Report Layout Promoting Quality Data Input Topic A: Restrict Data Input through Field Validation Topic B: Restrict Data Input through Forms and Record Validation Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Additional course details: Nexus Humans Microsoft Access for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Access for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for Network Administrators, Network Engineers, Network Operations Technicians, and students interested in learning about programming. Overview Upon completing this course, the learner will be able to meet these overall objectives:Understand and describe basic and advanced Python terminologiesIdentify and correct Python script errorsPull and reconfigure networking devices using Python scriptsIntroduction to RESTful API utilizing JSON and XML This course focuses on the interoperability of Python programming with Networking to prepare students for Software Defined Networking. This class is designed for students looking to add programming skills in preparation for various ACI & SDN technologies. Basic Constructs Describe and execute strings Describe and execute printing Describe and execute variables Describe and execute built in methods Describe and execute input from users Describe Boolean expressions Advanced Constructs Describe and execute redundant scripts Describe and execute functions Describe and execute classes Scaling Python Describe and execute Reading Files scripts Describe and execute Writing to File scripts Describe and execute substituting strings and integers Describe and execute while loops Describe and execute for loops and lists Describe and execute slicing Updating and edit a list Error checking Dictionaries and Regular Expressions Describe and execute dictionaries Delete dictionaries Describe and execute dictionaries with lists Describe and execute regular expressions (match, search, findall, sub) XML and JSON Describe XML format Describe JSON Format Example of XML Example of JSON What is an XML Schema? Describe SOAP Example of CURL with a Web Based Application Example of a SOAP exchange with a Web based Application Example of REST with a Web based Application Putting It All Together Apply Python principles with a SOAP Client Apply Python principles with REST and WSDL Apply native Python modules Additional course details: Nexus Humans Introducing Python and Web Services Programmability for Network Engineers - v3.0 IPWSP-NE training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introducing Python and Web Services Programmability for Network Engineers - v3.0 IPWSP-NE course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Consultants, Support, System Administrators Overview Upon completion of the course, students will be able to: Run a business process. Create a business process using the Graphical Process Modeler. Explain how to create a service configuration. Explain how to track an executable business process. Discuss the basics of Sterling B2B Integrator. This course teaches students techniques, tools, and recommended practices that can be used to run a business process, create a business process using the Graphical Process Modeler, explain how to create a service configuration, explain how to track an executable business process, and discuss the basics of Sterling B2B Integrator through a combination of lecture and hands-on labs. About IBM Sterling B2B Integrator High level overview of the Admin Console with an exercise to start the application XML and XPath Basics Review the basics of XML and XPath which is heavily used in the application Basic Business Process Concepts Reviewing what XML and XPath components are used to build business processes Reviewing how to manually execute a business process within the application Tracking and Troubleshooting Business Processes Exercises to demonstrate how to work with business process instances Graphical Process Modeler (GPM) Overview of the Graphical Process Modeler Exercises to walk through the development of a business process in the GPM Exercises for checking in, executing, and modifying business processes Introduction to Service Management Several exercises showcasing specific services/adapters and other functionality Best Practices Covers specific business process development methods that are best practice Mapping Introduction to the Map Editor and Standards Exercises to build and use an XML Encoder Map Typing Map Exercises to build and use a Typing Map Case Study Exercise to build an end-to-end solution using what was learned in previous exercises Tracking System Health Review of archiving, migrating, and deleting business processes Additional course details: Nexus Humans IBM Sterling B2B Integrator Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the IBM Sterling B2B Integrator Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.