3919 Courses in Cardiff delivered Live Online

The aim of this course is to provide an overview of the principles and practice for leading and managing a portfolio of smaller projects in a multi-project / multi-task environment. It presents a range of practical methods and techniques relevant to the smaller project scenario, using exercises and case studies to show how these can be applied. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role, and help participants understand the skills required by, the project leader Provide a structured framework to help participants manage multiple projects Identify opportunities to improve project management within the organisation DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Managing smaller projects Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles Key issues and challenges of smaller projects The multi-project world; project portfolio management 3 Project exercise Syndicate teams plan and manage a small project Review of the project exercise: What are the keys to successful management of small projects? 4 Setting up the project Getting organised Managing the definition process Identifying and managing project stakeholders Working with the customer to define the scope and agree deliverables 5 Case study 1 Defining the project scope and deliverables Syndicate teams define the scope and deliverables for a typical project 6 Project planning The importance and cost benefit of effective planning Planning the plan; deciding how detailed a plan to create Packaging the work and estimating timescales and costs Developing project / resource schedules; setting milestones for control v Identifying and managing critical path activities 7 Case study 2 Creating the project plan Syndicate teams develop and analyse the project plan DAY TWO 8 Managing project risks Identifying risks to the project outcome, timescale and cost Evaluating risks and adopting an appropriate risk strategy Defining risk ownership; keeping a simple risk log Keeping risk management up to date; staying pro-active Integrating planning and risk management 9 Project control Managing change, minimising scope creep Selecting the data needed to provide early warning of problems Monitoring performance easily with 'S' curves and slip charts Using trend forecasting to assess true project status Running project review meetings 10 Managing a multi-project portfolio Understanding the world of multiple projects Establishing ownership of project / programme management Classifying projects and creating the 'master schedule' Defining and applying project lifecycle management Resource management: essential pre-requisites and mechanisms Project prioritisation criteria and techniques; pain / gain analysis 11 Managing the multi-project team Characteristics of small project teams / part-time team membership Clarifying line and project management responsibilities Implementing effective manpower planning Establishing professional working practices in the team Developing project management competences in the team Establishing team roles and integrating team members 12 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Duration 2 Days 12 CPD hours This course is intended for This course is intended for individuals who want to gain basic and intermediate knowledge of working on AutoCAD Overview Upon successful completion of this course, students will be able to create basic and intermediate drawings utilizing the AutoCAD software In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings. Utilizing the AutoCAD Software Startup Screen The Application Menu The AutoCAD User Interface AutoCAD Options [OP] Saving the Drawing ?Places? for Quicker Access of Drawings Wheel Mouse Tidbits The Governing Body of Workspaces Ribbon Management Layer Properties Manager Assigning a Linetype to a New Layer Off vs. Freeze Practical Features of Layer Walk Creating a Layer State Freezing Individual Layers with Layer Freeze Layer Lock Creating Drawings with AutoCAD Accuracy Measuring a Distance Measuring an Area Creating Basic Objects Object Selection Options Basic Editing Commands Polar Tracking Editing Polylines Variable Width Polyline Command Aliases Move and Copy with ?CTRL? Customizing Rollover Tooltips Cycle Through Stacked Objects Additional Selection Options Stretch Midpoint Between Two Points [M2P] Snap From Hatch Stuff Additional course details: Nexus Humans AutoCAD Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AutoCAD Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Administrators, implementers and managers who are responsible for implementing, configuring and administering Service Manager 9.30. Overview At the end of the course, you will be able to:? Describe Service Manager environment andarchitecture? Install the various components of Service Manager? Learn the various implementation options (i.e.default ports, load balancing, components)? Perform tasks and set-up activities that are generallyperformed prior to moving the system to Production.? Perform daily administrative tasks such asperforming backups and monitoring log files,background processor activity, email activity, andschedule record activity.? Perform weekly administrative tasks such asarchiving and purging data? Perform monthly administrative tasks such ascleaning up the audit record, monitoring serverperformance statistics? Perform quarterly and annual administrative taskssuch as regenerating the work and holiday schedulerecords.? Additional administrative tasks, such as importing orexporting records.RECOMMENDED This class is targeted at system administrators responsible for the day to day management of the Service Manager application. The course focuses on the daily, weekly, monthly, quarterly, and annual tasks required to keep the system running efficiently. This class is targeted at system administrators responsible for the day to day management of the Service Manager application. The course focuses on the daily, weekly, monthly, quarterly, and annual tasks required to keep the system running efficiently. Additional course details: Nexus Humans SM320 - Service Manager 9.x Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM320 - Service Manager 9.x Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is recommended for:OperatorsDevelopersAdministrators Overview After completing this course, you should be able to:Run and manage automated workflows using HP Operations Orchestration (OO) 10.xPerform a wide range of system administration, monitoring, and management tasks using OO CentralAuthor, maintain, document, and package new automated workflows using the OO Studio applicationTest and debug the flows locally and remotelyWork with Looping and Iteration operationsApply parallel processing methods to your flows in HP Operations Orchestration (OO)Use responses, rules, and transitions to control flow runUse XML operations and XML filters for processing XML content in OOWork with JavaScript Object Notation (JSON) operationsUse the file system content in the OO libraryAdd email notifications to your flowsExecute scriptlet methods in OO to manage flow data and flow executionInstall, configure, and update OO This four-day course introduces students to the essential concepts and usage, as well as to more advanced features of the HP Operations Orchestration (OO) software. OO is part of HP Cloud Automation solutions. This four-day course introduces students to the essential concepts and usage, as well as to more advanced features of the HP Operations Orchestration (OO) software. OO is part of HP Cloud Automation solutions. Additional course details: Nexus Humans OO220 - Operations Orchestration 10.x Flow Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the OO220 - Operations Orchestration 10.x Flow Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with one-or-more years of experience in implementing IT security technologies (Network, Applications, and Systems) Overview This course will enable students to configure, monitor, manage, and optimize the SonicWall Next-Gen firewall appliances running SonicOS to effectively defend against evolving and emerging network and cyber security threats. Upon completion of the course, the students will be able to configure the SonicWall firewall for Secure and Remote Connectivity, Network Optimization, and Advanced Threat Protection. The SonicWall Network Security Administration course provides students the required background, knowledge and hand-on experience to begin designing, implementing and troubleshooting SonicWall Network Security Appliances running SonicOS firmware. ÿThe SNSA course and certification replaces the NSBA course and the CSSA certification. The NSBA course will End-of-Life on June 30th, 2018. The CSSA certification will continue to be valid for 2 years after successfully passing the examination. Course Outline The instructor-guided portion of theÿcurriculum provides a suite of intensive ILTÿscenario-based sessions, wherein you learn to configure, manage, and monitor aÿSonicWall Next-Gen firewall in a risk-free lab environment Additional course details: Nexus Humans SonicWALL Network Security Administrator - SNSA - NA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SonicWALL Network Security Administrator - SNSA - NA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Sales Cloud Consultant is designed for individuals who have experience designing Sales Cloud solutions and are preparing to take the Salesforce Sales Cloud Consultant Certification exam. Overview When you complete this course, you will be able to: Review the different exam objectives and their weighting on the exam Understand the product areas to focus on to best prepare for the exam Discuss how to design Sales Cloud solutions to meet specific business needs Assess your exam readiness by answering practice questions Are you ready to take the next step in your career by becoming a Salesforce Certified Sales Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Sales Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Sales Cloud Consultant Certification exam. Review the different exam objectives and their weighting on the examUnderstand the product areas to focus on to best prepare for the examDiscuss how to design Sales Cloud solutions to meet specific business needsAssess your exam readiness by answering practice questions Additional course details: Nexus Humans Salesforce Certification Preparation for Sales Cloud Consultant (CRT251) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Sales Cloud Consultant (CRT251) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers of software development Software team leads Specialists in software development processes and quality assurance Overview An understanding of how to maintain a regular cadence when delivering working software during each iterationGaining a practical appreciation on how to follow the team approach; start as a team, finish as a teamKnowledge and understanding of Agile principles with context on why they are so important for each teamEmbracing planning from Vision down to Daily activities, recognizing the value of continuous planning over following a planBuilding a backlog of prioritized stories that provide emergent requirements for analysis that also fosters customer engagement and understandingAn engaging technique for more effective estimating (planning poker) and become more accurate by being less preciseKnowledge of pulling together Agile release plans that connect you back to business expectations ? including hard date commitments and fixed price models This boot camp-style workshop prepares you to manage, lead, or participate on Scrum projects by learning how to apply the practices of Scrum on an actual project. This boot camp-style workshop prepares you to manage, lead, or participate on Scrum projects by learning how to apply the practices of Scrum on an actual project. Additional course details: Nexus Humans BA16 - Managing Software Projects Using Scrum training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA16 - Managing Software Projects Using Scrum course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This Yellow Belt training is intended for managers and employees from companies or government institutions who want to get acquainted with Lean Six Sigma or (soon) will have to deal with Lean Six Sigma in their own organization Overview During this training you will become acquainted with the essence of Lean Six Sigma and the importance of improvement management. It discusses how a Lean Six Sigma improvement project is approached, who plays an important role in an improvement project, what it yields as an employee or manager if this methodology is introduced in the organization and what should be taken into account when implementing. Theory and practice go hand in hand. The training encourages you to think about the value for your customer and which methodology best suits your role and your value in a process. This makes Lean and Six Sigma understandable and applicable. We also show what is involved in the introduction of LeanSix Sigma and there are various discussions about the introduction and the 'do's and don'ts of Lean Six Sigma. Course Outline Lean & Six Sigma Overview Basic Statistics Lean Six Sigma: the DMAIC Roadmap Lean Six Sigma: Tools Additional course details: Nexus Humans Lean Six Sigma Yellow Belt training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Lean Six Sigma Yellow Belt course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Coming soon! Tailored for seasoned professionals, our Level 7 Senior Leader course is for those seeking to enhance their leadership capabilities, this program is designed for individuals aspiring to or currently occupying senior leadership roles. Delve into advanced concepts of strategic leadership, organizational effectiveness, and change management. Explore the nuances of decision-making at the executive level, honing your skills in navigating complex business landscapes.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace